Microsoft Windows MobileCustomer Solution Case Study

CoPilot Live® and Windows Mobile® – GPS navigation driving data revenues for UK mobile operators

“We look forward to workingwith our Mobile Operatorpartners and ALKTechnologies in building uponthe success to date withCoPilot Live 7 and its supportfor Windows Mobile 6”

David Hooper, EMEA MobilityBusiness Group MarketingManager, Microsoft MED

GPS navigation is one of the fastest growing sectors in consumer electronics, with sales

of dedicated personal navigation solutions exceeding 12 million units in EMEA* during

2006. The latest Windows Mobile-powered phones with in-built GPS receivers are now

able to offer the same customer experience, removing the need for separate hardware

and making navigation available on the most portable of devices – the mobile phone.

Customer awareness of the benefits of GPS navigation is now extremely high across

Europe, thanks in part to above-the-line advertising and awareness campaigns from

dedicated navigation vendors. UK Operators are now successfully exploiting this

awareness to differentiate themselves and to drive data revenues with CoPilot Live.

T-Mobile and O2 have found that the combination of ALK Technologies’ CoPilot Live GPS

navigation software and a Windows Mobile-powered phone is an effective combination

that provides a great end customer experience. Both Operators are finding that CoPilot

Live encourages consumer adoption of data-centric devices for increased ARPU (Average

Revenue Per User) while assisting with the achievement of customer acquisition and

retention targets.

Windows Mobile-powered phones combine mobile access to desktop applications,

personal information and e-mail with full phone and messaging functionality. CoPilot Live

extends this convergence by providing dedicated navigation system performance and

real-time mobile data services.

“CoPilot Live has enabled usto provide a great beyondvoice mobile experience forboth our consumer andbusiness customers, fullyexploiting the potential of ourWindows Mobile-poweredphone range and our Web nWalk mobile internet service.”

Tony LillicoMarketing Manager Devices,T-Mobile UK Ltd

T-Mobile UKIn 2004, T-Mobile UK reviewed the option ofincluding satellite navigation software as part ofits mobile data strategy. The purpose of this wastwo fold; the first to stimulate sales, secondly todifferentiate its range of Microsoft WindowsMobile-powered phones.

During this review process they contactedMicrosoft for help in identifying a suitablesatellite navigation partner. The Windows Mobileteam at Microsoft recommended ALK’s CoPilotLive thanks to its premium navigation featuresand real-time live communications services.

CoPilot Live is the ideal solution for T-Mobile asit encourages take-up of the Operator’s data-centric Windows Mobile-powered MDA range,extending the mobile experience with powerfulvoice-guided satellite navigation, integrated real-time traffic information and live locationtracking.

T-Mobile launched versions of CoPilot Live forthe T-Mobile SDA I Windows Mobile smartphoneand MDA Compact Pocket PC in January 2005.To support the launch, ALK and T-Mobileembarked on a series of shopping centrepromotions where CoPilot Live could be shownat first hand to a consumer audience.

In the majority of cases, this would have beenthe first time that potential customers had seensatellite navigation running on a mobile phone.

The success of the initial campaigndemonstrated that a Windows Mobile-poweredphone with premium-quality satellite navigation,available for free when purchased with an 18month pay-monthly contract, offers significantadded value to consumers.Subsequently, T-Mobile has embraced the concept of mobile phone navigation insupport of their ‘Web ‘n’ Walk’ mobile data proposition, creating pay-monthly plans anddata bundles around CoPilot Live and their own-

brand Windows Mobile-powered devices.Customers can buy a phone with CoPilot at thepoint of purchase.

An integrated marketing programme of joint PR,national newspaper advertising, point of saleand other collateral has helped increaseawareness of CoPilot Live and generate demandthrough T-Mobile’s channels to market.

November 2006 saw another major milestonefor all partners with the launch in the UK of theT-Mobile MDA Compact III, the first WindowsMobile-powered phone to feature an in-builtGPS receiver provided by a UK Mobile Operator.

The result has been a massive boost to sales ofWindows Mobile-powered devices through retailand business channels.

This business success has translated into a highprofile joint collaboration with the Gumball Rally.ALK and T-Mobile provided each vehicle in the3000 mile road trip with Windows Mobile-powered phones and a custom version ofCoPilot Live that included mapping of the entireroute across Europe, Asia and North America.Gumball fans globally were able to view thelocation of each vehicle in real-time online viaCoPilot Live and ALK ‘s web based vehicletracking service, FleetCenter™.

Tony Lillico, Marketing Manager, Devices, at T-Mobile commented “CoPilot Live has enabledus to provide a great beyond voice mobileexperience for both our consumer and businesscustomers, fully exploiting the potential of ourWindows Mobile-powered phone range and our‘Web n Walk’ mobile internet service.”

“Our customer feedback hasbeen very positive to-dateand we will shortly introduceCoPilot Live on future Xdadevices, giving our customersa greater choice of WindowsMobile-powered devices withGPS functionality".

Jack Gordon, PropositionMarketing Manager - O2Branded Devices

O2 UKO2 have long held a leadership position inmarketing Windows Mobile phones in the UK.The O2 Xda range is among the best-knownWindows Mobile-powered device brands.

O2 selected CoPilot Live as their navigationsolution for the Xda range in November 2006due to its optimum combination of dependablesatellite navigation and live mobile datalocation-specific services, which they felt offeredtremendous value to both their consumer andbusiness customers.

CoPilot Live was initially launched with the XdaOrbit, O2’s first Windows Mobile-powered phoneto incorporate a GPS receiver. O2 chose to fullyintegrate CoPilot Live into their Xda proposition,creating O2-branded collateral and developingtariffs specifically for the combined solution.

Available with CoPilot Live, the Xda Orbit hasseen exceptionally strong consumer demand. Jack Gordon, Proposition Marketing Manager -O2 Branded Devices, commented:"The success of the Xda Orbit with CoPilot Livedemonstrates that satellite navigation is afeature increasingly sought by our customers.Feedback has been very positive to-date and wewill shortly introduce CoPilot Live on future Xdadevices.”

O2 is now launching CoPilot Live across the O2Xda range, coinciding with the launch of severalnew phones and adopting navigation as acentral and common element in their WindowsMobile proposition.

Mobile Phone GPS navigation is now on themapWith an increasing number of handsetsincorporating built in GPS receivers coming tomarket, the business case for satellitenavigation on a mobile phone is compelling..

The success of the T-Mobile MDA Compact IIIand the O2 Xda Orbit provides the commercialevidence. This device combines CoPilot Lives’dedicated navigation performance with phoneand Windows Mobile functionality into a singledevice.

”We are delighted that ALK Technologies hasbeen successful in helping to drive sales ofWindows Mobile-powered devices through T-Mobile and O2,” said David Hooper, EMEAMobility Business Group Marketing Manager,Microsoft MED. “This demonstrates how theWindows Mobile platform is a great environmentin which to develop and operate innovativeapplications such as CoPilot Live for bothbusiness and consumer users.

“We look forward to working with our MobileOperator partners and ALK Technologies inbuilding upon the success to date with CoPilotLive 7 and its support for Windows Mobile 6”commented Hooper.

Maps on-board, real-time informationdelivered dynamicallyCoPilot Live provides hybrid client navigation forWindows Mobile-powered phones. Maps arestored on-board the phone either on apreloaded storage card or in device memory.Real-time, location-specific information isdelivered to and from the phone using theOperator’s mobile data network.

Customers can enjoy premium quality, highlyportable navigation on their phones with livetraffic information and location trackingdelivered to the phone via GPRS/3G/HSDPA. Its a great customer experience that encouragesincremental mobile data usage through trulyuseful real-time service.

*Data provided by Canalys -2006

ALK Technologies in EuropeALK Technologies is a privately held companyheadquartered in Princeton,New Jersey with offices in UK, Germany, Spain,France, Denmark andTaiwan. Since its founding in 1979, ALK hasrecognized the power ofinformation technology and its direct link tocompetitive advantage andimproved quality of life.

ALK Technologies is at the forefront of thegrowth in demand for mobilesatellite navigation in Europe, through its award-winning CoPilotR GPSnavigation product family.

CoPilotR Live GPS Navigation solutionstransform phones, PDAs and othermobile devices into powerful satellite navigationsystems with theadditional benefit of integrated real-time'navigation-based services'(NBS) such as location-tracking and messagingdelivered via the mobileInternet.

ALK is a Microsoft Certified Gold Partner, amember of the UK MobileData Association and received the 2005Microsoft Partner of the Yearaward for Mobility Solutions Sales andMarketing.

For further information visit www.alk.eu.com