1.Meetings MindsetJonathan BradshawMeetings Performance ConsultantInternational Congress and Convention Association.congress.icca.mobi | Twitter: #ICCA11

2. WELCOMEOUTCOME ORIENTATIONAre you in theMeetings Mindset ? Jonathan Bradshaw Founder & CEOMeetings MindsetOctober 22nd 2011ICCA Congress, Leipzig 3. WHO ARE WE? 4. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 5. PHYSICAL PERFORMANCEPRACTICAL PERFORMANCE 6. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 7. OUTCOME ORIENTATION 8. OUTCOME ORIENTATIONWhy are you here? 9. OUTCOME ORIENTATIONLearn Networking 10. OUTCOME ORIENTATIONSpecific objectives Sell (to who/how much?) Learn (what subject?) Meet experts (from which area?) New perspective (what benefit?) Best practice (to implementwhere?) 11. OUTCOME ORIENTATIONOUTCOME ORIENTATIONWhy are you here? 12. OUTCOME ORIENTATIONCommit to your goals& objectives 13. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 14. PRACTICAL PERFORMANCE 15. PRACTICAL PERFORMANCECross cultural communicationNegotiationSocial skills Networking Sales GoodmemoryInfluence &persuasionRapportbuilding Communication 16. PRACTICAL PERFORMANCERapportbuilding 17. PRACTICAL PERFORMANCEEach of us creates our own uniqueview and experience of the world. If wewant to build rapport/bond/connect withothers it is essential to considertheir personal view of the worldand adapt accordingly. 18. PRACTICAL PERFORMANCE 19. PRACTICAL PERFORMANCE 20. PRACTICAL PERFORMANCE SeeHearTaste YourRealitySmell Touch 21. PRACTICAL PERFORMANCEWhat do we FEEL about what we experience? 22. PRACTICAL PERFORMANCE Gatekeepers Values Beliefs Parents influence Interests Occupation You experiencewhat you believe 23. PRACTICAL PERFORMANCE SeeGatekeepersHear TastYoure RealitySmellToucGatekeepers h 24. PRACTICAL PERFORMANCE 25. PRACTICAL PERFORMANCE 26. PRACTICAL PERFORMANCE 27. PRACTICAL PERFORMANCE 28. PRACTICAL PERFORMANCE 29. PRACTICAL PERFORMANCE 30. PRACTICAL PERFORMANCE 31. PRACTICAL PERFORMANCE 32. PRACTICAL PERFORMANCE SeeHearTaste YourRealitySmell Touch 33. PRACTICAL PERFORMANCE SeeHearTaste YourRealitySmell Touch 34. PRACTICAL PERFORMANCE So what? Time keeping Rudeness ListeningBody languageBusiness etiquetteHygiene Personal presentation 35. PRACTICAL PERFORMANCECross cultural communicationNegotiationSocial skills Networking Sales GoodmemoryInfluence &persuasionRapportbuilding Communication 36. PRACTICAL PERFORMANCE Cross culturalcommunication 37. PRACTICAL PERFORMANCEHmm...interesting ideaAre you mad?!!!You could say thatI wouldntWe shall certainly consider it We wont do itIm not quite with you on that What a stupid idea!oneI agree with you to a point I disagree 38. PRACTICAL PERFORMANCEIm not quite with you on that one 39. PRACTICAL PERFORMANCEI dont agree 40. PRACTICAL PERFORMANCE You gotta be kidding? 41. PRACTICAL PERFORMANCELets go and have a Campari and talkabout it tomorrow! 42. PRACTICAL PERFORMANCECross cultural communicationNegotiationSocial skills Networking Sales GoodmemoryInfluence &persuasionRapportbuilding Communication 43. PRACTICAL PERFORMANCEInfluence &persuasion 44. PRACTICAL PERFORMANCEEar to ear 45. PRACTICAL PERFORMANCEJust a touch 46. PRACTICAL PERFORMANCELook into my eyes 47. PRACTICAL PERFORMANCEPacing and leading 48. PRACTICAL PERFORMANCEDo a favour 49. PRACTICAL PERFORMANCESit in the right place 50. PRACTICAL PERFORMANCEThe power of food 51. PRACTICAL PERFORMANCEBe honest early! 52. PRACTICAL PERFORMANCEThe spotlight effect 53. PRACTICAL PERFORMANCEIn impact of gossip 54. PRACTICAL PERFORMANCELooking your best? 55. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 56. MENTAL PERFORMANCE1: Brain Performance2: Thoughts and feelings 57. MENTAL PERFORMANCE 58. MENTAL PERFORMANCE 59. MENTAL PERFORMANCE 60. MENTAL PERFORMANCE 61. MENTAL PERFORMANCEBlue Yellow Green BlackPink BrownRedRed YellowPink 62. MENTAL PERFORMANCEBlueYellowGreenBlackPinkBrownRedRedYellowPink 63. MENTAL PERFORMANCEYellowYellowBlackPinkBrownPinkRedYellowBluePink 64. MENTAL PERFORMANCEBlueRedRedBlackPinkBrownRedRedYellowPink 65. MENTAL PERFORMANCE1: Brain Performance2: Thoughts and feelings 66. MENTAL PERFORMANCEWhat mindset would be useful? 67. MENTAL PERFORMANCE Open Minded? 68. PHYSICAL PERFORMANCEPRACTICAL PERFORMANCE 69. MENTAL PERFORMANCE Why are you here? 70. MENTAL PERFORMANCEI can make you relaxguaranteed! 71. MENTAL PERFORMANCE 72. MENTAL PERFORMANCEI can make you smileguaranteed! 73. MENTAL PERFORMANCE 74. MENTAL PERFORMANCE 75. MENTAL PERFORMANCE 76. MENTAL PERFORMANCE 77. MENTAL PERFORMANCE 78. MENTAL PERFORMANCEDo you believe? 79. MENTAL PERFORMANCE ?EventsPersonal experience Thoughts Attitude; Beliefs; Meanings; ValuesEmotions Feelings Behavior Actions 80. MENTAL PERFORMANCE Five toxic thoughts 81. MENTAL PERFORMANCE1: Mind Reading Deciding what someone is thinking 82. MENTAL PERFORMANCE1: Mind Reading Deciding what someone is thinking2: Fortune Telling Predicting a negative 3: Over GeneralisationAlways. Never, Everyone is 4: Inflexible Thinking Should, Need, Have to, Got to5: Disqualifying the PositiveAnyone can so that 83. MENTAL PERFORMANCE Step 1: Get present Step 2: Set an objective(s) Step 3. Commit to actions Step 4. Create daily me time Step 5. Be aware of your diet Step 6. Review/Preview the day 84. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 85. PHYSICAL PERFORMANCE 86. PHYSICAL PERFORMANCEIncreased self-esteemIncreased mental focus Decreased risk of a heart attack Decreased stress levelsFitter (larger more efficient heart)Natural highs Improve moodLook & feel good 87. PHYSICAL PERFORMANCEPRACTICAL PERFORMANCEImproved digestion. Makes the body use calories more efficiently.Enhances quality of sleep.Lowers resting heart rate.Adds a sparkle and radiance to complexion.Increases muscle size through an increase inImproves body shape.muscle fibres.Tones and firms muscles.Increases enzymes in the body which burn fat.Provides more muscular definition.Increases the number and size of mitochondria inEnables weight loss and keeps it off. muscle cells.Makes you limber. Increases concentration of myoglobin (carriesImproves endurance. oxygen in muscles) in skeletal muscles.Burns extra calories. Enhances oxygen transport throughout the body.Improves circulation and helps reduce blood Improves liver functioning.pressure. Increases speed of muscle contraction andIncreases lean muscle tissue in the body. reaction time.Improves appetite for healthy foods.Enhances feedback through the nervous system.Alleviates menstrual cramps.Strengthens the heart.Alters and improves muscle chemistry. Improves blood flow.Increases metabolic rate. Helps to alleviate varicose veins.Enhances coordination and balance.Increases maximum cardiac output.Improves posture. Increases contractility of the hearts ventricles.Eases and possibly eliminates back problems and Increases the weight and size of the heart.pain. Improves contractile function of the whole heart.Makes calcium transport in the heart and bodymore efficient. 88. PHYSICAL PERFORMANCELets get physical? 89. PHYSICAL PERFORMANCE 90. PHYSICAL PERFORMANCE 91. PHYSICAL PERFORMANCE 92. PHYSICAL PERFORMANCE 93. PHYSICAL PERFORMANCE 94. PHYSICAL PERFORMANCEPRACTICAL PERFORMANCE 95. TODAYS SESSIONOUTCOME ORIENTATION Outcome Orientation Practical Performance Mental Performance Physical Performance Reaping the Rewards 96. REAP THE REWARDS 97. REAP THE REWARDSPrioritize & follow up with those you metAdd people to your social networksShare experiences with colleaguesWhat to do with business cards?Review your performance and plan to implement what you learn 98. REAP THE REWARDSLearn Networking 99. PHYSICAL PERFORMANCEPRACTICAL PERFORMANCE 100. THANK YOUOUTCOME ORIENTATION 101. Thank you and wishing you a greatCongress!50th ICCA Congress Leipzig, Germany22 October 2011International Congress and Convention Association.congress.icca.mobi | Twitter: #ICCA11