MEANING OF RECEPTIONIST THE BUSINESS DUTIES OF A RECEPTIONIST MAY

INCLUDE ANSWERING VISITORS' ENQUIRIES ABOUT A COMPANY AND ITS PRODUCTS OR SERVICES, DIRECTING VISITORS TO THEIR DESTINATIONS, SORTING AND HANDING OUT MAIL, ANSWERING INCOMING CALLS ON MULTI-LINE TELEPHONES OR, EARLIER IN THE 20TH CENTURY, A SWITCHBOARD, SETTING APPOINTMENTS,

Topic : Functions Of Receptionist

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF A RECEPTIONIST?

A receptionist's daily tasks will involve: Meeting and greeting clients. Booking meetings. Arranging couriers. Keeping the reception area tidy. Answering and forwarding phone calls. Screening phone calls. Sorting and distributing post.

WHAT DOES A RECEPTIONIST HAVE TO DO Receptionists perform administrative

tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

WHAT IS THE ROLE OF A FRONT DESK OFFICER?

The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff.

RECEPTIONIST JOB DUTIES:

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

IMAGES OF RECEPTIONIST

MEANING OF TOURISM PRODUCT

Tourism product is a group of components or elements brought together in a 'bundle' to satisfy the consumer's need. A tourism product is anything that can be offered for attraction, acquisition or consumption. It includes physical objects, services, personalities, places, organizations and ideas.

TOURISM PRODUCT DEVELOPMENT Develop plans and programmes for the

improvement of resort areas;    Assist with the improvement of the infrastructure and physical environment of resort towns;    Encourage investment in tourism-related activities;    Establish, inspect and monitor the standards of all entities operating in the tourism sector and;    Create, organize and conduct training programmes which will facilitate human development in the tourism sector

DEFINATION OF TOURISM PRODUCT Tourism product is something that can

be offered to tourists to visit a tourist destination. The products which satisfy the leisure, pleasure, religious or business needs at places other than the normal place of residence are known as tourism products

CHARACTERISTICS OF TOURISM PRODUCT 1. Tourism products are available at the destination. They

cannot be moved outside the destination. So the tourist has to be present at the destination for consumption of tourism products.

2. Tourism products cannot be brought back with the tourist to his/her home. Only memories of the tourism products in form of photographs, videos can be with the tourist.

3. Tourism products cannot be stored. Out of 100 seats there are 80 seats occupied in an airplane from New Delhi to Mumbai , then there is loss of revenue for 20 seats for that flight. And this loss can never be recovered. 5. Tourism products cannot be owned by the tourist. If you visit Taj Mahal by purchasing the entry ticket, it does not mean you own Taj Mahal.

5. Tourism products cannot be owned by the tourist. If you visit Taj Mahal by purchasing the entry ticket, it does not mean you own Taj Mahal.

6. Tourism products have to be purchased and then consumed by the buyer at the destination. If one has to enjoy beaches of Goa, then one has to make booking for hotel, transportation etc by making payment. Then has to go to Goa and enjoy the beaches. It cannot be like you can test drive various cars before purchasing one.

7. Tourism products are made available by people. So they are highly dependent on people who are providing it. If a guide is unable to give you good commentary on Red Fort then your visit to Red Fort will not be successful

FEATURES OF TOURISM PRODUCT

Highy perishable Service product User’s presence is essential(cannot sell without

involvement) Combination of different products Combination of tangible & intangible products(airlines

seat-comfort) Risk product/Seasonal based products(High peak/Off

season) Uneven demand & supply(no exact prediction/tourist

interest(ascending) Product standard depends on staffs(same product)