mahdlo receptionist role profile

8/3/2019 Mahdlo Receptionist Role Profile

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JOB DESCRIPTION

Job Title: Receptionist (part time)

Reporting to: Administration Manager

Responsible for: Reception Volunteers

Location: Mahdlo (Oldham Youth Zone), Egerton Street, Oldham

Salary: £7.00/hr

Holidays: 12.07% of hours worked

Job Purpose:

To be the welcoming face of Mahdlo with responsibility for the day-to-day running of the reception /

main entrance desk and supporting with administration tasks.

Context of the post:

An iconic state-of –art Youth Zone, is under construction in Oldham and due to open in March2012. Attracting young people from across the borough with its fantastic facilities, the Youth Zonewill provide positive activities and practical support, especially for those who are disadvantaged.

The aim is to enable them to make constructive use of their leisure time and to raise theiraspirations. The centre will be open seven nights a week, at weekends and during schoolholidays. The Youth Zone will also develop and deliver other projects to improve the lives ofdisadvantaged and vulnerable young people in the area.

£5 million capital funding is secured and building work is well under way on the three-storeybuilding which will have a dedicated sports hall, a climbing wall, gym, boxing ring, dance andperforming arts and music spaces. Also included are a cafe, games and social areas and anoutdoor all-weather pitch.

Duties and Responsibilities:

To be the first point of contact to general public

Greet visitors and directing them to the right person

Answer queries from the general public, visitors or young people

Answering calls, dealing with telephone queries, screening calls, taking messages and ensuring

they reach the appropriate person

Book members in to the club, book them on to the membership database and collect entrance

fees. (Training will be given for the membership database although a knowledge and familiarity

of basic computer skills and software will be required).

Take full responsibility for the reception area keeping it tidy and welcoming at all times



Signing in and out visitors, ensuring they have the appropriate security passes and are guided

to the right meeting place or officer

Taking receipt of hand delivered mail, and dealing with deliveries

Cashing up at the end of a session

Ensure any supporting admin and paper work is up to date and completed by end of the

session.

Adhere Mahdlo policies at all times with particular reference to H&S, Child Protection and Equal

Opportunities.

Reporting comments, behavior or incidents which are inappropriate in a setting with children

and young people and understand the process for doing so.

Welcoming volunteers and trainee staff to ensure they feel an integral and valued part of the

Mahdlo team.

Supporting new members to complete the paper or online forms and become registered as

members issuing any membership cards as appropriate

Book rooms and keep records up to date concerning attendance, trips and events

Making announcements as required by the lead worker

Undertake administration tasks as required by your supervisor and support the lead worker as

required

Support any other duties required of you as may reasonably be determined by your supervisor.

General hours of work:

We are looking for Receptionists to cover the following sessions

Mon: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs)

Tues: 3.15-6.15pm (3hrs)

Wed: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs)

Thurs: 3.15-6.15pm (3hrs)

Fri: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs)

Sat: 9.45am-13.15pm (3.5hrs), 1.15-4.45pm (3.5hrs) and 6.15-10.15 (4hrs)

Sun: 9.45am-13.15pm (3.5hrs), 1.15-4.45pm (3.5hrs) and 6.15-10.15 (4hrs)

There will be opportunity for additional work in the school holidays if desired.

Additional info:

In accordance with our Child Protection and Safeguarding procedures, these positions require anenhanced CRB check.

Mahdlo is an equal opportunities employer and welcomes applications from a diverse cross section

of the community.



PERSON SPECIFICATION

Essential DesirableQualifications

Qualification in Reception, Business or Customer Service

ExperienceWorking in a customer facing environment Dealing with the public

Managing or supervising a reception desk or entrance point

Working within a team and working independently

SkillsExcellent communication skills with ability to establish a rapport

and communicate effectively with everyone from young people toour patrons and partners

Efficient with good organisational skills A good memory for faces To be fully IT literate with the ability to manage contact databasesand to use them effectively

Good written skills The ability to stay calm under pressure, to work fast and to aconsistently high standard

Be able to write fluently, to think clearly and to grasp newconcepts quickly.

Personal Attributes

Interest in working in a youth work setting and demonstrate acommitment to the goals and drivers behind Mahdlo

Discreet and tactful with an understanding of the importance ofconfidentiality when dealing with personal data

Enjoy engaging with all types of people from communitymembers, young people and colleagues to official visitors, ChiefExecutive and Board of Directors

Enthusiasm and ability to contribute to the successfuldevelopment of Oldham Youth Zone

Interested in helping young people Welcoming and approachable

Able to create a good first impression Extremely good time keeper Willing to learn new things and to work positively to support theyouth work team in ensuring a safe and fun environment for all ofour young members

A willingness to work unsociable hours when required CRB clearance and committed to Safeguarding children

mahdlo receptionist role profile

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