super receptionist new

Cloud Telephony Solutions by

Client Management System

Pioneer of cloud telephony conceived in India and now globally domiciled in Singapore - Create state-of-the-art telephony solutions for SMEs and Enterprises

Makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity

Solutions focused on sales, marketing, customer/ employee support and emergency response requirements

The company was incorporated in Aug 2009 and has grown from a garage startup to a 350+ employee company

40,000 + customers in India and globally

Founded by IIT & Carnegie Melon Grads and funded by Sequoia Capital

KNOWLARITY WHO ARE WE?

KNOWLARITY WHERE WE FIT?

Knowlarity brings you the best in business telephony solutions. State-of-the-art Knowlus cloud telephony platform allows businesses to stay connected 24x7OUR BACKBONE - KNOWLUSPOWERFULSCALABLERELIABLE

Customized IVR

Cloud Dialing

Web-SMS Integration

Automated Speech Recognition

Easy enhancement of service load

Seamless scaling for special campaigns

Pay per actual usage

Hosted locally at ePLDT Vitro

Detect & escalate any unusual behavior

Automated failover mechanism

Objective

Provide a stable and reliable Telephony System to accommodate clientsRoute calls to proper agents for their concernProvide fast and accurate statistics for the businessQuick Set up Seamless passing of information through APIs

Solution offered by Knowlarity

PBX SYSTEMS FOR YOUR BUSINESSSuper Receptionist (SR) is a phone number for your business

On calling your SR number, customers are greeted with a professional welcome message

Your Customer can speak to the concerned person by pressing the extension.

Extension can be set to your present mobile or a landline number

Customers can leave a voicemail in case no one answers their call

FEATURES

Call RecordingsClick-to-CallCall LogsMini CRMProgrammableExtensionsCall ForwardingPhone BookWelcomeMessageAfter Hours Support

How does it work?

Advantages

Project a Big Company Image - Perception is Reality You want to impress your callers and convey a big business image, but want to avoid the expense of a real receptionist. You can create the appearance of multiple departments and project a professional business image. Never Lose a Business Lead - Every call is Important The business is getting competitive, what if a big order was lost because your phone was powered off when the customer called. From our website, you will get a list of all the customers who called you and whose call was missed.Get Calls When Not in Office - Business is on the go Youre out on the go, but expecting that crucial phone call. Enjoy the convenience of having your calls routed to your home, mobile, or any number - so you'll never miss another important call.Move Office but not Phone - Phone Number for LifeYour business is growing; you want to move to a bigger office but are worried about customers calling old number. Your Super Receptionist number will go where your office is. No Hardware No Software As Easy as your Email

Caller dials hotline

63-xxxxx

IVR is playedSelect Branch

Makati

Fort Bonifacio

Alabang

Select Type of InquirySchedules

Promos

Enrollment

General Inquiry

Call Flow

Select Branch1. MakatiType of Inquiry1. Schedules2. Fort BonifacioCall Hotline63-xxxxx3. Alabang2. Promos3. Enrollment4. General InquiryMulti Level IVR Extension Mapping

Call Flow Diagram

1. Call Hotline Number* Forward calls to Knowlarity number2. Select Options* Select Option through Keypad* Call details can be passed through API* Route calls to agents in 3 call flow options

Sequential

Round Robin

Parallel

3. Connect to AssociateVanity Number

Product TypeSOHOG2 (Professional)G3 (Advanced)

One Time Set up CostPhp 10,000Php 20,000Php 60,000

Monthly SubscriptionPhp 6,750Php 11,250Php 45,0000

Default Channels2310

Additional ChannelN/Aup to 10 ChannelsUp to 60 channels

Channel CostPhp 1,300 per channel/ monthPhp 1,300 per channel/ month

Key Feature DifferencesSingle level IVRMulti Level IVRMulti Level IVR

Custom Integration to own CRM / Modification

Commercials

10 channels

1 PRI line = 40,000 per month

1 PRI line = 30 channels > 10/30 = 33.34%

.3334 x 40,000 = 13,336

Bandwidth = 1,000 per month

Hosting & services = 20,000 per month

Equipment and Maintenance = 12,500

Total = Php 46,964 Actual Amount

Cost Breakdown for G3 Advanced

Summary ReportsInstantly provide statistics for your businessReporting Tools

Activity Reports

Call Recordings

Listen to Call Recordings

Easy Filter and accurate Logs

Download Reports instantly

Custom Notifications

Agent Statistics

CRM included

Operational Costs

Call Rate Table

TypeRates

Local PLDTFree

National Direct Dial (outside Manila)Php 4.55 per minute

Other networks (landline)Php 4.55 per minute

MobilePhp 12.5 per minute

IDDPhp 17.5 per minute

SMSPhp 1.00 per message

System ArchitectureSystem Architecture

RedundancyPlatform provided with multiple failovers for any component

Continuous monitoring of IVR execution engine Automatic restart in case of failure

Warm back up of databases Every 15 mins

Real Time monitoring of Knowlus with the help of NAGIOS(en.wikipedia.org/wiki/Nagios)

Continuous monitoring of data transfer with Knowlus

Redundant PSTN gateways

Self-tests to ensure 99.9% uptime

Information Security ISO 27001Knowlarity Communications has been awarded the ISO 27001 Compliance Certification for Information Security Management Systems (ISMS) by JAS-ANZ.

By accomplishing the ISO 27001:2005 ISMS Certification, Knowlarity Communications symbolizes it's commitment towards maintaining quality in safeguarding information and intellectual property assets within the organization and boosts the confidence of customers and other stakeholders assuring business continuity under diverse circumstances

Redundancy and Information Security

KNOWLARITY ENTERPRISE CLIENTS

Knowlarity in News

KNOWLARITY FAMILYAboutInvestors

Knowlarity is a pioneer of cloud telephony conceived in India and now globally domiciled in Singapore. We create state-of-the-art telephony solutions for SMEs and Enterprises enabling them to get more out of their marketing, sales and customer service initiatives. We were incorporated in Aug 2009 and in short span of 5 years have grown from a garage startup to a 350+ people company with revenue ranging in several million dollars serving over 8,000 SMEs and Enterprises.Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoiahas invested over $6M in Knowlarity. They have previously made investments in companies like Google,Apple, YouTube, LinkedIn and Justdial.

Awards

Management Team

AMBARISH GUPTA, C.E.O.Ambarish worked as a Strategy Consultant with McKinsey & Company in the United States before returning to India to start Knowlarity Communications.Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in Computer Science from IIT Kanpur in 2000.

BIPUL PARUA, C.T.O.Bipul has deep experience in technology with hands on experience as architect, engineer, and technical manager. He worked for 8 years in multiple startups in Silicon Valley. Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.KRISHNAN K., C.X.O.Krishnan is a rainmaker par excellence, with a stellar track record in general management, and corporate strategy. He drives operations and excels in customer experience deliverable. He graduated from IIT Madras, and followed it with a PhD in Civil Engineering from Northwestern University, Evanston.SHRUTI AGGARWAL, C.F.OShruti has been instrumental in building the financial infrastructure of Knowlarity. Being the custodian of our financials, she keeps a hawks eye on our accounts and finances.Shruti is a Chartered Accountant and a Company Secretary by profession and has previously worked with a Big Four Audit Firm.

Thank you!

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