SUCCESS STORY

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

Industry

Food Processing Equipment

Customer

Marel

Challenges

n Slow and unstable printing systemn Difficult to make changes

solutIon

n OpenText StreamServe

system IntegratIon

n SAP® ERP n Oracle® Product Lifecycle Management

BenefIts

n Improved speed and flexibilityn Easy-to-use solutionn Seamless integration with SAPn Significant reduction in errorsn Improved operational efficiency

Marel thrives on imagination and ingenuity. With their annual investment of five to seven percent of their income in research and devel-opment—far above the industry average— they are constantly pushing the envelope of what is possible with cutting-edge equip-ment and software components to help food processors of all sizes and in all markets to operate at peak productivity. Drawn from a wide range of professions and disciplines, the company’s employees include hundreds of highly qualified scientists and technicians in the fields of engineering and food tech-nology. Marel currently holds a portfolio of some 200 granted patents, a figure that cont- inues to grow each year.

“Marel has a lot of technical people traveling all over the world to install machines, perform maintenance, etc., so it’s quite an interest-ing company; we work in a lot of different languages,” says Jos Fransen, Application Specialist at Marel.

marel remains on the Cutting edge with opentextOpenText StreamServe helps improve speed and flexibility at global organization

slow, inflexible output systemsAlthough Marel is an industry leader, they still have strong competitors, and they realize they need to innovate to remain on top. “It’s quite important for our organization to be the first one with new developments, so we really have to put a lot of money into develop- ing new products,” says Fransen. And their software needs to be up to par. “The main concern was the inflexibility of the old syst- ems. Printing was slow, and it took too much time to make changes,” explains Fransen.

stable, flexible, and easy-to-use; opentext streamserveMarel needed a stable, flexible solution to manage the global organization’s multi- lingual—and sometimes complicated—print ing processes. The solution also needed to integrate seamlessly with their Enterprise Resource Planning (ERP) system, which they use for logistics. “Before, we had some

Marel is the leading global provider of advanced equipment, systems, and services to the fish, meat, and poultry industries. With offices and subsidiaries

in over 30 countries on six continents and a global network of over 100 agents and distributors, Marel employs more than 3,700 people worldwide. Their business units are located in the Netherlands, Denmark, the United States, and Iceland.

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SUCCESS STORY

www.opentext.com n sales@opentext.com n 800 499 6544Copyright ©2012-2013 Open Text Corporation OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:http://www.opentext.com/2/global/site-copyright.html

homegrown software to produce documents, and most of them were printed. Then, we chose OpenText StreamServe. The big advant- age is that we can integrate very well with what we have and it’s much more flexible. When we had to change a document in SAP® to get a good printout, it was quite a job, and now with StreamServe it’s much easier,” explains Fransen.

The team at Marel reports that selecting StreamServe was easy. They were shown the solution at an ERP event and realized it was exactly what they were looking for.

“We were very impressed by the ease of use and especially by the easy connection to SAP—and those were the main reasons for choosing StreamServe,” states Fransen.

streamserve enhances saPStreamServe complements SAP in many ways, and Fransen provides an example:

“We find it’s much easier to send one docu-ment to a printer now, but we can also be even more flexible and send it to two other places. For example, you can make a printout of something, and at the same time you can create an entry in a database for a shipment agency. That would have been much more difficult just with SAP. StreamServe adds much more flexibility.”

faster, more efficient processesMarel communicates with customers in many ways via paper, email, fax, and even Electronic Data Interchange (EDI). The types of documents used include produc-tion papers, assembly papers, and bills of material, as well as sales invoices, sales orders, purchase orders, and drawings, and StreamServe helps with all of this.

“We use StreamServe, for example, with purchase orders. Before, when we had to purchase something that needed a draw- ing to go with the purchase order, we had to print out a purchase order and then log on to the other system, print out a drawing, put them in an envelope, and send them to the supplier. Now we get the purchase order from SAP, and StreamServe looks at the purchase order, sees if there are any drawings available in the Product Lifecycle Management (PLM) system, and adds those drawings automatically to the purchase order. Then the purchase order is sent off through email,” says Fransen. “That saves a lot of time.”

“It’s even protective in some cases. If some- one tries to order something from a drawing that has a wrong status or has not been released, StreamServe checks the status and sends an email to the purchaser saying, ‘Okay, you want to purchase this, but watch out: the status is wrong.’ And that’s very helpful,” adds Fransen.

“We are very happy with OpenText StreamServe because it is much more flexible and stable than our old system. It runs and keeps on running.”Jos Fransen, application specialist, Marel

The main stakeholders are Sales, Production, and Purchasing, but Marel uses the solution throughout the entire internal organization, and Fransen reports that the users “are quite happy with it.”

easy implementationImplementing the OpenText solution was so easy that the team at Marel continues to expand its use. “Installing StreamServe and getting the first documents out is not that difficult, but I don’t think it’s ever finish- ed; it’s an ongoing process. Documents have to be changed; a new document has to be added. So it’s really never finished,” says Fransen.

less wasted time and fewer errors

“The ROI is very difficult to capture, but we are so much more efficient because of StreamServe,” states Fransen. “It saves at least 50 percent of the time we would’ve spent on certain processes, and that’s a worthwhile savings.”

fast, stable, and very flexibleMarel has already taken advantage of many of the benefits of OpenText StreamServe to improve processes and increase efficiency, but the stability and flexibility of the solution continue to spark new ideas for improve-ment in the industry leader’s processes. The seamless integration with SAP, the speed, and the ease of use combine to make StreamServe a vital solution to help keep Marel at the cutting edge. n

Dark BlueCMYK: 100c + 74m + 10y + 40kPantone: 654RGB: 0r + 43g + 83b

RedCMYK: 0c + 100m + 100y + 0kPantone: 485RGB: 206r + 23g + 30b

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