management 3.0 (tdc 2015)
TRANSCRIPT
Management 3.0How to evolve people along with your organization
About me
Agile coach at ilegra
more than 10 years working with IT, in companies with culture 1.0, 2.0 and 3.0
Passionate about to travel around the world
Jéferson Machado
Intro
Jurgen Appelo
Why 3.0 ?
management 1.0 - hierarchies, command-and-control model and power in the hands of a few in a structure of top-down decisions
management 2.0 - improved management with plugins to solve specific problems of management 1.0. Eg balanced scorecards, six sigma, TQM and other
management 3.0 - complexity, organizations such as networks, emergence of systemic interactions, focus on PEOPLE.
Why complexity could be bad for my organization ?
The manager's role in an organization
Manager must be like a gardener, Gardener need to planting, caring, make adjustments to the plant to grow properly.
Do I need a manager ?
How the 'bad' managers are born ?
Engineer (logical)Typical manager
PMI / PMO
Types of managers
The good one
Tyrant
LEADER BEING THE EXAMPLE
"The management is so important that it's crazy leave it in the hands of one person".
@axmagno
what is the importance of a coach ?
VS
People, believe or not ?
McGregor’s Theory X & Y
< >THEORYX
THEORYY
Lack IntegrityAvoid Responsibility
Work as little as possiblePrefer direction
Have IntegrityWork towards objectives
Wants to achieveWill make decisions
Scientific Management & Taylor
1910People are not smart enough to know the best way to do it! They are lazy!
Workers will do as little as possible.
Workers do not care about quality.
Experts tell workers exactly what to do! Do the best and cheapest way! Pay extra if they do it the best way right!
Experts (management/ supervisors) break the work in small parts so the workers can do it.
W. Edwards Deming
1940The Humanist“All anyone asks for is a chance to work with pride”
People are good. People care!
Respect people.
People are about trust, pride and applause not numbers.
Continuous improvements in work process: PDCA
Intrinsic motivation.
It's all about
people!!!
Martie - 6 views of an organization
VS
How to keep people motivated ?
Extrinsic motivation
DESIRE TO ACHIEVE GOAL 'G'REWARDS RESULT 'R'
ASSUMING 'R' LEADS TO 'G'
Intrinsic motivation
DESIRE TO ACHIEVEGOAL 'G' WHERE 'G'IS ITS OWN REWARD
Moving motivators game
Creating teams auto organized
ORDER COMPLEXITY CHAOS
GESTÃO AUTO-ORGANIZAÇÃO
Creating teams auto organized and with powers
Defining values and purpose
➔ Focus on keeping the work in progress does not mean keeping the workers busy
➔ Teams are different of a bunch of people
➔ Work and personal life need to be balanced
➔ Embrace change
➔ Don't be satisfied with the Status quo
➔ ALWAYS ask, don't do things without knowing what you're doing
Developing skills
Developing skills
Shu-Ha-Ri
Shu, the student copies techniques without adapting them.
Ha, the student reflects on what has been learned and breaks free from traditions.
Ri, the student is now a practitioner extending the art.
How to grow a structure in a sustainable way ?
GENERALIZING SPECIALISTS
INFORMALLEADERSHIP
WIDENINGJOB TITLES
How to grow a structure in a sustainable way ?
"A panarchy is a system of overlapping networks of collaboration and authority."
Jurgen Appelo"Panarchy is governance as a complex adaptive system of anarchical networks that relies on diversity and resists hierarchy in order to function and adapt"
Paul Hartzog
Culture, motherfucker
Do you speak it ?
How to keep it all working ?
Pensamento sistêmico
- Root cause analysis- 5 whys
- Approach- Choose a condition- Develop behaviours patterns - Evolve and simulate the structures- Identify areas for improvements- Develop an alternative structure- Simulate the alternative structure- Develop an approach adoption
1. considerer the system2. consider the individuals3. consider the interactions4. consider the environment
PLAN
DO
CHECK
ACT
Resumo
Adaptability through system thinking
