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TRANSCRIPT
Listening to the pulse
of your organisation
Webcast: March 7, 2017
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It all adds up to Employee Experience
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• Do I believe in where you
are going?
• Do I know how I support
that?
• Do leaders inspire me?
• Do diversity and culture
enable high-performing
teams?
• Will I be working with great
people?
• Do I enjoy the work I do?
• Am I able to deliver what
you want?
• Do the rewards
motivate?
• Do I understand how
they work?
• Where’s my career
going?
Your employees are
always on. Are you?
Willis Towers Watson
Pulse Software
© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Willis Towers Watson Pulse Software
4© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Build
Survey when you want:
Design and deploy as needed, on
demand
One-stop shop:
Integrate pulse, census, and on-
board/exit surveys
Speed:
Set-up in minutes, track results as
they come in
Support options:
Chose DIY or a project-managed
solution
Includes built-in guidance
on how to design and deploy
employee surveys.
Pulse survey data collection
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Respond
Mobile first:
Reach your employees wherever
they are
Multilingual:
Supporting 19 languages
Willis Towers Watson Pulse Software
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Analyze and Act
Benchmarks:
Unlimited access to 100+ norms and
200+ questions
Executive-quality reporting:
Download to PowerPoint or Excel
Integrated action planning:
For intuitive recording and tracking of
actions
What do you want to do?
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Blend the strength
of a classic survey,
with agility of quick,
short check-ins.
Enhance our annual
survey by empowering
the business to
continue listening.
Build, track and
develop a better
Employee Experience
by taking frequent
sentiment checks.
Empowerment
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“Our annual survey runs really well, but we
want to empower the business so they can
run local surveys whenever they want”
“We need an easy to use self-service
software solution”
“But we want our colleagues to be able to
access the same questions we use in the
annual survey”
“We also need them to be able to compare
scores to the annual survey to track their own
trends”
Company wide survey plus pulse surveys as needed
9© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
June
100% census
80 items
Reporting & Actions
Senior + Local reporting
& actions
Content
Engagement
Leadership
Strategy
Workplace
Company wide survey plus pulse surveys as needed
10© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
June
100% census
50 items
Reporting &
Actions
Senior + Local
reporting & actions
Content
Engagement
Leadership
Strategy
Workplace
Oct Nov DecAugApr MayJan Feb Mar Aug
Company
Mid cycle
Progress
Check
Business
Unit 1
Initiative
Check
Team A
Team
Sentiment
Pulse
Reward
Function
Reward
Cycle
Check
Leadership
Effectiveness
Check
Team B
Performance
Check
Jul
Strength and agility
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“We want to blend the strengths of our annual survey,
with the agility of pulse surveys”
“We want deep dive action planning once a year”
“But we want to slim down the content, make it more
compact”
“We also want to keep the board informed on a regular
basis and give them a continuous track of our KPIs”
“And we want to dip into topic areas as and when
needed”
“Oh, and can we ditch all those other spreadsheets
and bits of software we’re using, and bring all surveys
under one umbrella?”
Blending strengths of classic survey with agility of pulse
12© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Sep
100% census
80 items
Reporting & Actions
Senior + Local reporting
& actions
Content
Engagement
Leadership
Strategy
Workplace
Blending strengths of classic survey with agility of pulse
13© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Continuous tracking – Senior level trend reporting & actions
Oct Nov DecJul AugApr May JunJan Feb Mar Sep
100% 10%Pulse sample - 10% (2 questionnaires per person per year)
50
items15 itemsPulse questions - 15 items (Time to complete = 1 min)
x
Local
reporting &
actions
Content - Engagement + 5 ad hoc
Leadership
Strategy
Workplace
Building our Employee Experience
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“We’re building a better Employee
Experience and are really interested in
tracking it over the course of the employee
lifecycle”
“We’re putting in place a number of work
streams”
“We really need to track the effectiveness
of our work streams as we roll out changes
across the company”
15© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Employee Experience (EX) is built on Employee Insight
Sets
Listening
strategyEOS
EX
Design
EX
Success
Index
EX
activation
• We’re doing EX strategy work in:
• Pharma
• Retail
• FS
• Manufacturing/engineering
16© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
• Assessment and selection feedback
• Conversion rates
• Time to hire
• New joiner pulse
surveys (cohort
tracking)
• 360 feedback
• Leadership and HiPo assessment
• L&D feedback
• Engagement surveys
• Pulse surveys
• Social media
• Individual engagement
reports
• Hi Po assessment
• Peer recognition content
• Cohort pulse and
integration
• Performance on new
joiners
• Social media
• User interaction and
metrics on external
websites
• Understanding of talent
pool through Talent
analytics
• Exit interviews
• Leaver pulse
• Regrettable losses
EXEXPillars
Employee Insight creating a better EX
17© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
• Assessment and selection feedback
• Conversion rates
• Time to hire
• New joiner pulse
surveys (cohort
tracking)
• 360 feedback
• Leadership and HiPo assessment
• L&D feedback
• Engagement surveys
• Pulse surveys
• Social media
• Individual engagement
reports
• Hi Po assessment
• Peer recognition content
• Cohort pulse and
integration
• Performance on new
joiners
• Social media
• User interaction and
metrics on external
websites
• Understanding of talent
pool through Talent
analytics
• Exit interviews
• Leaver pulse
• Regrettable losses
EXEXPillars
Pulse
Pulse
Pulse Pulse
Pulse
Pulse
Pulse
Employee Insight creating a better EX
Demo
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19
Forthcoming events
What? Where? When? Action
HR Tech World London March 21-22 Buy a discounted
ticket
From Millennials to
Baby Boomers: How
to Communicate
Total Rewards
Webcast
Global/Online March 21/23 Register
Insight Network London March 29 Register
SIOP Orlando April 28-29 More information
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20
Key contacts
Richard Veal
UK Line of Business Leader,
Talent and Rewards
Connect with Richard on LinkedIn
© 2017 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.
Steve Young
Global Practice Leader,
Employee Insights
Connect with Stephen on LinkedIn
Adam Zuckerman
Global Product Leader,
Willis Towers Watson
Employee Engagement
Software
Follow Adam on Twitter
Connect with Adam On LinkedIn
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