linq 2013 session_blue_3_eurobanqua
DESCRIPTION
TRANSCRIPT
Rome
May 17th
EUROpean BAnking Network for
Quality Assurance
Prof. Mario Spatafora
FB General Secretary - Finance & Banking: Organizational & HR Development Ass. (Italy)
Secretariat for European Projects
Property of Finance&BankingProperty of Finance&Banking
Professor of Business Management and Lifelong LearningFaculty of Training SciencesRoma Tre University (Italy)
EBTN Vice President - European Banking & Financial Services Training Association Aisbl (Belgium)
Lu
EUROBANQUA
Partners
Pt
Property of Finance&BankingProperty of Finance&Banking
De
Gr
Ro
Nd
Apply the Common Quality Assurance Framework (CQAF)
in the European FSS
for improving training provision
Aims & Objectives
Property of Finance&BankingProperty of Finance&Banking
� Best practices re-interpreted with CQAF-model
� European cooperation on Quality issues
� Support development of CQAF
PLANNING
Guide Lines 1,2,3
Selection of 10 Guidelinesto map the process of a quality cycle
Main Output
Property of Finance&BankingProperty of Finance&Banking
REVIEW
Guide Lines 9, 10
PLANNING
Guide Lines 1,2,3
IMPLEMENTATION
Guide Lines 4, 5
EVALUATION
Guide Lines 6,7,8
METHODOLOGY
PLANNING
Establish a Responsible position for Establish a Responsible position for Quality Assurance management within Quality Assurance management within the Institution the Institution
Agreement on Objectives, including Agreement on Objectives, including
Property of Finance&BankingProperty of Finance&Banking
Agreement on Objectives, including Agreement on Objectives, including establishment of processes for establishment of processes for monitoring and auditing resultsmonitoring and auditing results
Express Express defined and agreed objectives defined and agreed objectives in terms of department units and in terms of department units and individual position/functionsindividual position/functions
IMPLEMENTATION
Property of Finance&BankingProperty of Finance&Banking
EVALUATION
Regular inquiry to evaluate Regular inquiry to evaluate training outcomes training outcomes
External Audit and/or External Audit and/or
Property of Finance&BankingProperty of Finance&Banking
External Audit and/or External Audit and/or Peer Review Peer Review
Analysis of Internal and Analysis of Internal and External Data, Exam results External Data, Exam results and Final grades and Final grades
REVIEW
Internal and External Internal and External recognition / recognition /
consensus on the need consensus on the need for change: Incentives for change: Incentives
and Rewardsand Rewards
Property of Finance&BankingProperty of Finance&Banking
Evaluation of Evaluation of processes which have processes which have been changed: lessons been changed: lessons learned & feedback to learned & feedback to
the systemthe system
www.asseffebi.euwww.asseffebi.eu
Thank you for your
kind attention!