Learning from an Enterprise Videoconferencing Rollout

1. Design for the customer

Business Unit

Function Leadership CEO

Sales Mktg Pdt Mgmt IT

Internal Teams Customers and Partners

Customer Use Cases Cross-region

2. Start small but fully expect to scale – rapidly

Sales and Leadership tend to be early adopters

3. Understand Potential Meetings

Customer meetings

Candidate interviews

All hands

1:1

CEO Broadcast

Training

Regional planning/reviews

EXPECT: Content Sharing (video, presentation, web content) Recording of meeting

Question for the security folks?

4. Build the business case

Don’t forget the intangibles:

Humanizing Relationships (next best alternative) Work together anytime, anywhere – collaboration and mobility Shorter timeline to get things done A strong sponsor

Savings on travel

5. Know the Technology Components

“Skype for Business”

Network Security

In-room systems

Cloud services

Devices

+

6. Make the “Technology” Decision 1

Buy from a service provider or cloud provider from the outset (if possible)

Mobile devices will want access from Day 1

“Skype for Business”

7. Make the “Technology” Decision 2

In-room systems are still relatively expensive They also need owners, standardisation, policies, integration, “evangelism”

Seamless experiences (cloud service/ in-room/ device) are crucial

Be clear about security needs

8. Launch, Measure and Tune

Meeting minutes on the network

Growth

Geographic usage

Meeting minutes per unit

Unit monthly utilisation rates

Types of meetings

Active SBUs and functions

Access methods

Helps to decide when to redeploy (in-room or accounts)

9. Learn to run a video meeting Running a video meeting requires skills (Organising, planning, testing, running and content sharing)

Your “Likeability factor” matters http://huff.to/1xti86D

Build a self-learning and training portal and a power user network

10. Evangelise Build a marketing plan to sustain usage

Case studies help

Share through all internal networks

30% to 40% utilisation seems the norm in steady state