last updated april 28,, 2020 current state champlain cymh ... · current state champlain cymh &...

Last updated April 28,, 2020

1

CURRENT STATE CHAMPLAIN CYMH & YOUTH ADDICTIONS SERVICES

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified

service fully operationalize

Language of Service English French Other

Accepting new

clients?

Yes/No

If yes, how to access services?

Platform (s) Used

Additional Notes (if modified, brief description)

Targeted Prevention

(A356)

Ottawa Bethany Hope

Centre – Salvation Army

All parent support groups

Services modified English Yes

Call 613-725-1733

Email Children services programs suspended Clients are able to still connect with Parent Support workers via email if support required

Ottawa

Le CAP (integration du

Centre Psychosocial et

de Maison Fraternité)

FRIENDS for Life and Fun FRIENDS

Service suspended French No n/a n/a

All group sessions suspended until may 1 2020

Educational Centre Les Petites Frimousses (daycare for birth – 30 months old)

Service suspended

French No n/a n/a

All services suspended until further notice Des services d’appui sont offerts virtuellement aux parents

Garderie éducative Renée Tassé (daycare for children birth – 5 years old)

Service suspended

French No n/a n/a


Centre éducatif Spécialisé L’Image (Daycare for children 18 months-6 yrs old with autism)

Service suspended

French No n/a n/a


Champlain CHEO

Youth Net Service modified English French

n/a n/a n/a

Working towards developing virtual group programming for the week of March 30 Critical cases will continue to receive 1:1 follow-up with Social Worker through virtual sessions

Ottawa Family Services

Ottawa

Friends for Life Service modified English Yes

Currently on pause but in process of establishing groups via virtual connection asap

Parenting Program Service modified English Yes

Currently on pause but in process of establishing groups via virtual connection asap

Ottawa




School Based Prevention

Service suspended n/a n/a n/a n/a

Prevention Program for Parents

Service modified

n/a Yes n/a n/a

Sessions will be offered online in collaboration with both CECCE and CEPEO school boards

Lanark Open Doors for Lanark Children

and Youth

Targeted Prevention Service modified

Providing psycho-educational information and support online and through our phone contact with clients


2

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa Rideauwood

Addiction and Family Services

School Based – Prevention and Education Program (R-PEP)

Service modified

n/a n/a n/a ZOOM

Grade 7 and 8 classroom education program – runs when schools are open. This program has been revised and is available to be provided virtually.

Ottawa Somerset West

Community Health Centre

FRIENDS for Life

Service suspended n/a n/a n/a n/a

All playgroups and workshops will be cancelled during the period of March 17-April 5, 2020 at all locations.

Kids Have Stress Too Service suspended n/a n/a n/a n/a

All playgroups and workshops will be cancelled during the period of March 17-April 5, 2020 at all locations.

Prescott-Russell

Valoris pour enfants et adultes de

Prescott-Russell

Targeted Prevention Service suspended French English

No n/a n/a

Looking into ways of adapting the service offer to the new reality.

Ottawa Vanier

Community Service Centre

Girls Talk Service modified

n/a n/a n/a n/a

Group suspended. Social Worker doing phone check-ins and follow-ups with former participants

Ottawa Youville Centre

Attachment based group parenting courses

Service suspended

n/a n/a n/a Text

Phone Skype

Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime Looking into offering group programming via Zoom or another platform

Brief Services (A348)

Ottawa




Mental Health Walk In Clinic

Service modified French Yes Tel ou WEB

Telephone/ MS TEAM

Brief Intervention & Early Detection

Service modified French Yes Tel ou WEB

Telephone/ MS TEAM

La Boussole à La Cité Service modified French Yes Tel ou WEB

Telephone/ MS TEAM

All services are offered remotely

Stormont, Dundas,

Glengarry

Cornwall Community

Hospital

Single session – brief counseling sessions Walk In – YWHO

Service modified English Yes

Call 613-361-6363

#8763 Telephone

Offered via telephone – YWHO services offered by phone Zoom services in the next few weeks

Ottawa Crossroads

Mental Health Walk In Clinic


call 613.723.1623

MS Teams Telephone

Sessions are scheduled

Brief Therapy Intervention


call 613.723.1623

MS Teams Telephone

Sessions are scheduled


and Youth

Single Session Walk In Clinic

Service suspended n/a n/a n/a

No walk in service but we are still providing phone services to anyone who calls

Brief Services Service modified Telephone

No face to face sessions


3

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Refrew Phoenix Centre Mental Health Walk In Clinic

Service modified Telephone


Prescott-Russell


Prescott-Russell

Brief services/services brefs

Service modified French English

Yes 1-800-675-6168

Services offered via telephone or confidential videoconference technology. No group sessions.

Ottawa Wabano Centre for Aboriginal

Health

Walk In Clinic for all ages

Service modified

English Yes 613-748-0657

ext.1 (phone intake)

Face to Face or telephone counselling if

in crisis, otherwise

virtual wellness checks

(telephone, email, or zoom).

9:00 am – 5:30 pm

Ottawa Youth Services

Bureau

Mental Health “Virtual”Walk In Clinic

Service modified

English French

Yes

613-562-3004 (leave a message, receptionist will

call back )

Telephone

Direct access to counselling on Walk-in Clinic regular day and hours: Tuesdays and Thursdays noon to 8:00 pm (last scheduled session at 6:00 pm) Sessions offered via phone or Zoom. Following call to reception, a counsellor will call back

Counselling and therapy (A349)

Ottawa

Bethany Hope Centre –

Governing Council of the

Salvation Army

Attachment Counselling Service modified

English Yes Call

613-725-1733 Email

Clients are able to still connect with Parent Support workers via email if support required

Ottawa




Therapeutic Services

Services modified

French Yes Tel ou WEB Telephone/ MS TEAM

Individual sessions available by phone Group sessions could be offered by MS TEAM or WEB

CECCE catchment

Conseil des écoles

catholiques du Centre-Est

Social Workers – individual interventions

Service modified

French No

Phone Text

Google Hangout

Social workers reaching out to families and youth who were on their caseloads as well as students on the waiting list Initial contact more of a wellness check-in and a plan to be made with each parent/youth regarding necessary follow-up which will be provided by phone, text or video conference (Google hangout)


4

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


CEPEO catchment

Conseil des écoles publiques

de l’est de l’Ontario

Social workers – individual interventions

Service modified

French Currently

under review

Social workers communicating with students they were supporting before March Break with needs related to anxiety, depression and suicidal ideation Support via telephone or videoconferencing

Stormont, Dundas,

Glengarry

Cornwall Community

Hospital

Counselling/ Therapy Service modified English Yes

Call 613-361-6363

#8763 Telephone

Moving to zoom in the next few weeks

Ottawa Crossroads

Mental Health Workers in the Schools (Connections Program)

Service modified English N/A MS Teams

Sessions are scheduled via MS Teams and/or telephone

Counselling and Therapy


call 613.723.1623

MS Teams Sessions are scheduled via MS Teams and/or telephone

Counselling and Therapy in Headstart Programs



Provincial

Dave Smith Youth

Treatment Centre

Assertive Continuing Care

Service modified

English Yes – for current clients

Via residential program

613-594-8333

Zoom Telephone

Aftercare continues via use of technology (e.g. telephone, video) No face to face visits

Ottawa Family Services

Ottawa

General Counselling Program for Children


On Call Health

Telephone

FSO continues to receive new clients Service offered remotely via secure phone and video

Quick Response Counselling

Service modified English French

Yes On Call Health

Telephone

FSO continues to receive new clients Service offered remotely via secure phone and video

Program for Children who witness their mothers’ abuse


On Call Health

Telephone

Group on pause but in the process of establishing groups via virtual connection asap

Champlain




Family Therapy Service modified French Yes

[email protected]

613.562.1415 #3

MS teams Telephone

Clients already involved in service are contacted and offered telephone or videoconferencing consultations New clients have access to telephone screening

Ottawa

School Based Treatment Program

Service modified

French Yes rjeunes@centrelec

ap.ca 613.562.1415 #3

MS teams Telephone

Clients already involved in treatment are contacted and being offered telephone or videoconference consultations New admissions have been suspended Service not offered through schools

Champlain Outpatient services Service modified


ap.ca 613.562.1415 #3

MS teams Telephone

Clients already involved in service are contacted and offered telephone or videoconferencing consultations New clients have access to telephone screening

mailto:[email protected]







5

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used



and Youth

Counselling Service modified Phone


OCDSB Ottawa Carleton District School

Board

Professional Services Service modified

English

No, unless there are extenuati

ng circumsta

nces

Staff reaching out by phone for wellness checkins with students on current caseload and high level of concern Working on secure virtual platform – once in place, counselling will resume Urgent care protocol with CHEO is operational for any students requiring that level of support

OCSB Ottawa Catholic

School Board

Professional Services Services modified

English No

Social workers, psychologists and addiction counsellors are reaching out to students/ families already on their caseloads for regular wellness check ins. We continue to work towards obtaining a secure virtual platform to offer counseling to students and families. We hope to have something within the next week. We are maintaining an updated list of resources and information for families.

Renfrew Phoenix Centre

Outpatient Services Service modified Phone

No face to face sessions All group sessions suspended

School Based Mental Health Workers

Service modified Phone

No face to face

Ottawa Rideauwood


School Based Program Service modified English Yes

29 Schools in Program can refer

Zoom OTN

Phone

Individual counselling to existing clients Reaching out to schools/other partners to identify/refer students who might need additional supports

Youth and Young Adult Substance Use Program


Call 613.724.4881 phone intake

Zoom OTN

Phone

All in person groups are on hold as we are looking at virtual options. Individual counselling only

Youth and Young Adult Continuing Care Program



Zoom OTN

Phone

All in person groups are on hold as we look at virtual options Individual counselling only

Youth Justice Program Service modified English Yes Court Referral

Zoom OTN

Individual counselling only – only program where we are providing limited on-site direct client services.

Pregnant and parenting Young Women



Zoom OTN

Individual counselling only

Ottawa, Prescott Russell, Renfrew

County and SDG

Roberts Smart Centre

Transition Worker Service modified

English French

Tele-support/counseling being offered to current clients

Ottawa School Based Mental Health Worker

Service suspended/modified English

Tele-support/counseling being offered to students on caseload


6

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa and Prescott Russell

Community Based Supports


Tele-support/counseling being offered to current clients

Ottawa St. Mary’s Home Attachment Counselling – Infant Mental Health


Being provided remotely or by appointment after screening for COVID-19

Ottawa Sandy Hill


Concurrent disorders counselling services


Yes Call Telephone

Individual counselling available Responding to calls for information and referral to community resources and supports related to family issues and also social/ practical issues such as food

Prescott-Russell


Prescott-Russell

Counselling Service modified French English

Yes 1-800-675-6168

Services offered via telephone or confidential videoconference technology. No group sessions.

Ottawa Wabano Centre for Aboriginal

Health

Child & Youth Mental Wellness Services

Service modified

English Yes Call 613-748-0657

Ext. 1 (Phone Intake)

Face to Face or telephone counselling/

case management

if in crisis, otherwise,

virtual wellness checks

(telephone, email, or

zoom)

9:00 am – 5:30 pm. All group sessions are suspended until further notice. Outreach to most vulnerable groups (e.g., homeless) with essential items, including food.

Youth and Family Counselling

Service is modified English French

Yes Call 613-562-3004 Telephone

Zoom

Face to face sessions are suspended Clients will be offered individual/family counselling via phone or Zoom.


Bureau

Youth and Family Counselling

Service is modified English French

Yes Call 613-562-3004 Telephone

Zoom

Face to face sessions are suspended Clients will be offered individual/family counselling via phone or Zoom.

Eastern Ontario

Youturn Youth Support Services

Youth in Transition Worker

Service modified

English French

Yes Call our intake

613-789-0123 ext. 222

Telephone/ Zoom

Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone.


7

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa Rockland

Russell county

Youturn Youth Support Services & John Howard

Society of Ottawa

On Point Gang Intervention/ Prevention Program

Service modified

English French

Yes Call our intake

613-789-0123 ext. 222

Telephone

Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone


Individual Parent-Child Attachment Counselling

Service modified


X121

Text Phone Skype/

Facetime

Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime


Individual Mental Health and Addiction Therapy

Service modified


X121

Text Phone Skype/

Facetime

Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime


Group Therapy Service modified

n/a n/a n/a

Tuesdays at 2pm - life stress (Anxiety Group)

Wednesday at 2pm - parenting stress (Parenting Group)

Thursdays at 2pm - Youth Engagement (COVID Ideas youth voice)

Family/caregiver capacity building

and support (A351)

Ottawa



de Maison Fraternité)l

Skills and Capacity Building

Service modified

French Yes WEB MS TEAM Centre Psychosocial

Ottawa (all ages)

Prescott Russell

(children & youth)

SDG (children

and youth)

Citizen Advocacy Ottawa

Fetal Alcohol Resource Program

Service modified

Skype Zoom

Telephone

Office closed until April 6, 2020 Fetal Alcohol Spectrum Disorder Workers and Coordinators offering service via phone, skype and Zoom meeting to existing clients 613-761-9522 ext 234 [email protected]

Stormont, Dundas and Glengarry

Cornwall Community

Hospital

Parenting, play therapy and attachment based intervention


Call 613-361-6363

Telephone Zoom

Staff are receiving training through promoting first relationships on how to modify attachment based work to provide through zoom

Ottawa Crossroads

Collaborative Problem Solving Parent Education Group In partnership with PLEO

April 17th (8 weeks) Day Group April 22nd (8 weeks) Evening Group

English Yes call

613.723.1623

Will be conducting via MS Teams.



8

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Champlain




Parents Support Group Service modified


ap.ca 613.562.1415 #3

MS Teams

Renfrew Phoenix Centre Groups for Parents Service suspended

n/a n/a n/a

Champlain PLEO – Parents’

Lifeline

Helpline – Parent and Caregiver support and navigation

Service fully operational

English French

Yes

Call 613.321.3211 or 855.775.7005

Or pleo.on.ca/referral for self or service provider referral

Phone

Support Groups – Parent and caregiver support and navigation

Service modified

English French

Yes

Call 613.321.3211 or 855.775.7005 or find links to join at https://www.pleo.

on.ca/where-to-find-us/

Zoom

All support groups continue online via zoom video conference, Links are available on our website https://www.pleo.on.ca/where-to-find-us/

1 on 1 mobile – aren’t and caregiver support and navigation

Service modified

English French

Yes

Call 613.321.3211 or 855.775.7005

Or pleo.on.ca/referral

for service provider referral

Telephone Zoom

Appointments via phone and zoom. In-person remains available for clients without other means to connect, with strict adherence to public health guidelines

On-site hours at partner agencies – parent and caregiver support and navigation, partner collaboration

Service modified

English French

Yes

Service provider referral by phone

(agencies have contact numbers)

or pleo.on.ca/referral

Telephone

Family peer supporter on-call by phone

Ottawa Rideauwood


Parent/ Family Program Services modified . English Yes Call 613.724.4881

Zoom OTN

Telephone

All in-person groups are on hold as we look at virtual options Individual counselling offered

Ottawa Sandy Hill


Family support


Telephone

Individual counselling available Responding to calls for information and referral to community resources and supports related to family issues and also social/ practical issues such as food



httpps://www.pleo.on.ca/referral

https://www.pleo.on.ca/where-to-find-us/







9

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Prescott-Russell


Prescott-Russell

Parenting skill building Triple P tools (multiple levels)


Yes 1-800-675-6168

Support over the phone or confidential videoconferencing technology. No groups currently.

Ottawa Vanier

Community Services Centre

Vanier Social Pediatric Hub - social worker


No (staff

shortage)

Phone Email Zoom

Appointments by phone and other virtual means. Food drop-offs at children/youth’s home following OPH safety guidelines to check-in on families and address food insecurity (delivery of resources, soup and breakfast kits from school breakfast program)

Specialized consultation and

assessment (A355)

Ottawa




Consultation and Psychological Assessment

Service modified

French Yes Telephone

Done by phone. Seulement les consultations No in person

Champlain CHEO

Specialized Consultation & Assessment

Service modified

English French

OTN

Telephone

Clinicians to determine current caseload on whom can be cancelled over the next 3 weeks For those deemed urgent/ essential to see, change appointment to OTN (home video visits) or by phone if possible At later time may be looking at re-deployment to other services as needed

Stormont, Dundas,

Glengarry

Cornwall Community

Hospital

Psychological Assessments

Service Suspended

English No n/a n/a

Feedback on completed assessments if being given to youth / families by phone

Ottawa Crossroads

Psychoeducational assessments

Services Suspended

English N/A

Will Re-Evaluate end of May


and Youth

Intensive Services Services modified Telephone

No face to face

Ottawa

Ottawa Children’s

Coordinated Access and Referral to

Services (OCCARS)

Specialized Consultation & Assessment

Service modified

English French

Yes

By application http://coordinatedaccess.ca/referral-process/mental-

health-sector/application-

form/ Contact CA at

http://coordinatedaccess.ca/contact/

to discuss **Do not mail applications

Limited to service provider availability No face to face meetings

http://coordinatedaccess.ca/referral-process/mental-health-sector/application-form/









10

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Champlain The Royal

Ottawa Health Care Group

Consultation & Assessment


Yes Through CHEO

Centralized Intake

Appointments over the phone or virtual

Prescott-Russell


Prescott-Russell


Service modified

French English

Yes (among current Valoris CYMH clients)

Via case worker

Limited to current clients No face-to-face meetings


Bureau



Yes (among current

YSB)

Counsellor working with

client. OTN

This service offered to clients involved with YSB counselling services. No face-to-face sessions, sessions via OTN/ZOOM.

Crisis Services (A350)

Ottawa




Crisis Services Service modified

French Yes Telephone

WEB Telephone/ MS TEAM

Service provided by phone or by MS TEAM

Champlain CHEO

CHEO ED Crisis team and psychiatry on call


English French

n/a Emergency

Department

Exploring virtual care for our regional psychiatric emergency

Urgent Care Service fully operational

English French

Yes

Physician referral to CHEO

Centralized MH Intake, UCC protocols

Zoom OTN

Telephone

A combination of face to face and virtual care depending on the clinical presentation

Stormont, Dundas,

Glengarry

Cornwall Community

Hospital

Crisis Service Service modified English French

Yes Call

613-936-6099 Telephone

Mostly community; but for extreme cases, they will do a covid-screening and provide face to face if needed; all ages


and Youth

Crisis Services Service modified Telephone

No face to face

Renfrew Phoenix Centre Crisis Services Service modified

Telephone No face to face


11

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Prescott-Russell


Prescott-Russell

Crisis Service Service modified

French English

Yes 1-800-675-6168

Primary service

offered via telephone

Limited mobile

capacity when

possible

Eastern Ontario

Youth Services Bureau

24/7 Crisis Line and crisis chat.

Service is fully operational English

French Yes

613-260-2360 1-877-377-7775

(toll free for Eastern Ontario)

Phone Chat

Chat: chat.ysb.ca 24/7 service

Ottawa Mobile Crisis Service Service is suspended

n/a n/a n/a

Eastern Ontario

Residential Crisis Unit

Service is suspended n/a n/a n/a

Intensive Services (A353)

Ottawa Le CAP

(integration du Centre

Psychosocial et de Maison Fraternité)

Day Treatment Section 23

Service is suspended French No n/a

Telephone/ MS TEAM

Until May 1 2020 Client contact maintained by phone

Ottawa Section 23 Day Treatment for young parents

Service is suspended French No n/a

Telephone/ MS TEAM

Until may 1 2020 Client contact maintained by phone

Ottawa Intensive Services Service modified

All groups suspended French Yes Tel or Web Telephone/ MS TEAM

Individual sessions only Groups could be offered by MS TEAM or WEB

Champlain

CHEO

Outpatient Services Service modified

English French

yes

Through a referral from a physician:

https://www.cheo.on.ca/en/clinics-

services-programs/resources/Documents/Mental-Health/MentalHealth

-Central-Intake-Referral-Form.pdf

Zoom OTN

Telephone

All sessions and groups being done virtually Patients needing to be in seen in person is to happen in C1 on site at CHEO Montreal Road building closed as of March 25th

Champlain Infant Mental Health Outpatient


Na n/a Zoom OTN

Telephone

Virtual service delivery

Champlain

Eating Disorders Outpatient Services

Service modified English

Urgent referrals

only

Physician referral to CHEO through Centralized MH

Intake

Zoom OTN

Telephone

All virtual care Some outpatient may been onsite appointments due to the need for medical management. Screening will occur at main entrance

https://www.cheo.on.ca/en/clinics-services-programs/resources/Documents/Mental-Health/MentalHealth-Central-Intake-Referral-Form.pdf









12

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa Day Treatment Section 23


no n/a Program development underway to offer modified virtual services (limited groups and 1:1 follow-up with Psychiatry and Allied Health). Virtual services to be gradually introduced the week of March 30

Ottawa

Eating Disorders Day Treatment


Urgent referrals

only

Physician referral to CHEO through Centralized MH

Intake

Zoom OTN

Telephone

Modified programming being offered virtually, including virtual groups, family and individual sessions

Champlain Inpatient Services Service fully

operational English French

Group programming has been suspended for next three weeks All passes cancelled

Champlain Inpatient Services – eating disorders

Service full operational

English French

Group programming has been suspended for next three weeks All passes cancelled

Stormont, Dundas,

Glengarry

Cornwall Community

Hospital

Day Treatment Service suspended n/a n/a n/a

School board closed

Ottawa

Crossroads

Home Based Intensive Services


call 613.723.1623

MS Teams Sessions are scheduled via MS Teams and/or telephone




Provincial

Dave Smith Youth

Treatment Centre

Residential Services Service fully operational

English Yes

Call 613-594-8333 or

website for online application

https://www.davesmithcentre.org/

Residential treatment continues at both campuses with modified schedules Family visits and home visits postponed for residential clients. No public outings Various other safeguards in place (eg screening, handwashing)

Champlain Le CAP

(integration du Centre

Psychosocial et de Maison Fraternité)



Ontario

Residential Services Service fully operational but no new admissions

French

No new admission

but accepting applicatio

ns

[email protected]

613.562.1415 #3

Clients already involved in treatment continue with fully operational service New admissions have been suspended Currently working to reopening admissions soon






13

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa

Ottawa Coordinated Access and Referral to

Services (OCCARS)

In-home Respite

Service available

English French

yes



form/ Contact CA at



Subject to the availability of staff

Renfrew Phoenix Centre

Intensive Services Service modified

Telephone

No face to face

Day Treatment – section 23

Service modified

Telephone

No face to face

Ottawa

Roberts/Smart Centre

Day Treatment – section 23


Ottawa, Renfrew

county, SDG and Prescott

Russell

Live-In Treatment Services

Service modified

English French

RSC Pandemic Planning Phase 1 - Screening of staff, visitors; health surveillance of clients; limiting visitors; client activities limited to within program or outdoors with social isolation practices; admissions reviewed on case-by-case basis; preparing for Phase II (triggered if staffing affected).

Ottawa

Royal Ottawa Health Care

Group



Until April 5 and then reassessed

Champlain

Outpatient Service modified English French

Yes

by physician referral to

centralized intake at CHEO

Appointments over the phone or virtual

Champlain Partial Hospitalization Unit


n/a n/a Appointments over the phone or virtual

Champlain Inpatient Services Service suspended

English French

No Through

centralized intake at CHEO

Inpatients are all discharged with follow-up care

Eastern Ontario

St. Mary’s Home Residential Program Service fully

operational English Specialized Shelter, Case Management, Parenting Counselling and Primary Care Counselling are all being provided to Residents










14

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Prescott-Russell


Prescott-Russell


Service suspended French English

No n/a

Schools closed. Clients are contacted via telephone.

Ottawa

Youth Services Bureau

Intensive Family Support Program

Service modified

English French

Yes

Call 613-562-3004 to schedule a

Choice or through Walk-in clinic

hours

Face to face sessions are suspended Counselling provided via phone and Zoom Caregiver support groups for current clients offered via Zoom

Champlain

Bridges Service modified English French

Yes

Usual referral process: Referral

agents: CHEO/ROH/YSB

Face to face and group sessions are suspended Counselling provided to clients via phone or Zoom


Service suspended French No n/a

Until further notice Regular contact with clients maintained by phone. Counselling services offered via phone or Zoom.

Eastern Ontario

Youturn Youth Support Services

Intensive Support and Supervision Program

Service modified

English French

Yes Referrals are made

by Probation Telephone and Zoom


Ottawa St. John Bosco Achievement Centre

Service suspended n/a n/a n/a Telephone

Staff supporting current students by telephone

Eastern Ontario

The Next Chapter – Anti-Human Trafficking Program

Service modified

English French

Yes Call our Intake

613-789-0123 ext. 222

Telephone and Zoom


Eastern Ontario

Community Support Team

Service modified

English French

Yes Referrals are made through Probation

Telephone and zoom



15

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used



Academic Services Care Treatment Custody and Corrections (CTCC) and St. Nicholas Adult High School

Service suspended

n/a n/a n/a

Intake

Champlain CHEO Centralized Intake Service fully

operational English French

n/a n/a Telephone Business as usual, all virtual

Stormont, Dundas and Glengerry

Cornwall Community

Hospital

Intake Services Service fully operational English Yes

Call 613-361-6363

#8763 Telephone

Virtual

Service Coordination

Ottawa

Ottawa Coordinated Access and Referral to

Services (OCCARS)

Service Coordination

Service modified

English French

Yes



form/ Contact CA at



Zoom

CA will continue to take referrals and provide direct funding where possible. CA staff are also available for consultations. Case resolution meetings will be conducted via teleconference on an as needed basis. Anyone who has a high risk client known to CA can contact CA staff should they require support.

Provincial ConnexOntario

Information about Adult Mental Health and Addiction Services in Ontario


English/French

Toll free #: 1-866-531-2600

Email: https://www.conn

exontario.ca/ Webchat:

https://www.connexontario.ca/Hom

e/Chat

ConnexOntario is tracking information regarding COVID-19 for all services in their database so if need to know about adult services, can help with that

Food Sustainability

Ottawa Bethany Hope

Centre – Salvation Army

Food Share Services modified

English

Yes – anyone

pregnant and/or

parenting under the age of 30

Email [email protected]

g By noon Thursday

Email

Clients may access pre-bagged groceries on Friday mornings 10am-11am. Clients must reserve their groceries by noon on Thursdays by emailing [email protected]









https://www.connexontario.ca/

https://www.connexontario.ca/

https://www.connexontario.ca/Home/Chat








16

Core Service

Service Area Agency

Service

Current Status

service suspended

service modified



Accepting new

clients?

Yes/No


Platform (s) Used


Ottawa Ottawa Food

Bank

Call 613-745-7001