keolis group at a glance 2014/2015

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AT A GLANCE 2014/2015

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Page 1: Keolis Group At A Glance 2014/2015

COUNTRY AND SUBSIDIARY DIRECTORS

AT A GLANCE 2014/2015

TAKING YOU FURTHER

Keolis Group is a leading public transport operator in Europe and across the world. Present in 15 countries, Keolis operates

and maintains transport networks and develops tailor-made mobility solutions

adapted to specific local needs and changing commuting patterns.

CAR PARKS #2 in France

300 car parks 138,000 spaces under management

OUR POSITIONS IN THE MARKET

AUTOMATED METROPioneer and world leader

5 networks 240 km of lines of which 70 km are under construction

925 million passengers per year

LIGHT RAILWorld leader

16 networks 660 km of lines

660 million passengers per year

RAILWAYPresence in European and North

American markets 12 networks

5,754 km of track 630 million passengers per year

REGIONAL TRANSPORT Major operator in France and

internationally 75 French departments covered

Market presence includes Belgium, Canada and Australia

URBANMarket leader in France

and one of the main private bus operators in Europe, the United States and Australia

Operating major French networks, including Bordeaux, Lille, Lyon, Rennes, Strasbourg...

25,300 vehicles worldwide

SOME RECENT DATES

Page 2: Keolis Group At A Glance 2014/2015

COUNTRY AND SUBSIDIARY DIRECTORS

AT A GLANCE 2014/2015

TAKING YO U FUR THE R

Keolis Group is a leading public transport operator in Europe and across the world. Present in 15 countries, Keolis operates

and maintains transport networks and develops tailor-made mobility solutions

adapted to specific local needs and changing commuting patterns.

CAR PARKS #2 in France

300 car parks 138,000 spaces under management

OUR POSITIONS IN THE MARKET

AUTOMATED METROPioneer and world leader

5 networks 240 km of lines of which 70 km are under construction

925 million passengers per year

LIGHT RAILWorld leader

16 networks 660 km of lines

660 million passengers per year

RAILWAYPresence in European and North

American markets 12 networks

5,754 km of track 630 million passengers per year

REGIONAL TRANSPORT Major operator in France and

internationally 75 French departments covered

Market presence includes Belgium, Canada and Australia

URBANMarket leader in France

and one of the main private bus operators in Europe, the United States and Australia

Operating major French networks, including Bordeaux, Lille, Lyon, Rennes, Strasbourg...

25,300 vehicles worldwide

SOME RECENT DATES

Page 3: Keolis Group At A Glance 2014/2015

AUSTRALIA / NEW ZEALAND Bénédicte Colin

CONTINENTAL EUROPEMarc Renouprez

NORTH AMERICA Éric Asselin

UNITED KINGDOM Alistair Gordon

AUSTRALIA

Clément Michel, KDR Victoria Campbell Mason (interim), KDR Gold Coast

BELGIUMRedgy Deschacht, Eurobus Holding

and Keolis Vlaanderen

CANADAPatrick Gilloux, Keolis Canada

CHINAMarcellin Darrou, Keolis China

DENMARKPeter Lanng Nielsen, Keolis Danmark

GERMANYRoland Zschunke, Keolis Deutschland

NETHERLANDSCees Anker, Syntus

NORWAYGry Miriam Olsen, Keolis Norge

UNITED ARAB EMIRATESKarim Chaiblaine, Keolis Middle East

UNITED KINGDOMAlistair Gordon, Keolis UK

UNITED STATESGreg Baxter, Keolis Rail Services America

Steve Shaw, Keolis Transit AmericaGerald Francis, Keolis Commuter Services

SWEDENMagnus Åkerhielm, Keolis Sverige

INDIAEmmanuel Kuhn, Keolis Hyderabad

INTERNATIONAL

4 REGIONAL PLATFORMS

COUNTRY AND SUBSIDIARY DIRECTORS

OUR HISTORY FROM FRENCH COMPANY

TO INTEGRATED GLOBAL GROUP Keolis is the result of more than a century of regrouping amongst French companies working in different sectors of public transport: the automotive industry, electrical supply industry and

urban and regional transport. Over the course of the 20th century, various restructuring operations, mergers and acquisitions took place, from which two key players emerged: VIA GTI

in urban transport; and Cariane in regional transport. In 1999, SNCF became the leading shareholder in VIA GTI, which merged with Cariane. The new company was renamed Keolis in 2001. SNCF has remained Keolis’ main shareholder and today owns 70% of its capital,

with Caisse de dépôt et placement du Québec owning 30%.

SOME RECENT DATESKeolis wins the

Southeastern rail franchise in the UK

with Go-Ahead.2005

Merger with EFFIA. Renewal of urban contracts in Lyon and Lille (France).

2010

Keolis becomes 100% owner of Danish bus company City-Trafik.

2007

Buy-out of remaining share capital in Syntus (Netherlands) and Orléans Express (Canada).

Establishment in Hyderabad (India). 2012

New activities in Melbourne (Australia), Washington DC

(USA), Bergen (Norway), and Bordeaux (France).

2009

A year full of major events, with the renewal of Keolis’ contract in Bordeaux and the award of contracts for Boston suburban trains, London Docklands

Light Railway and Thameslink, Southern and Great Northern rail franchise (UK).

2014

2006 Birth of an independent rail company in Germany with

the attribution of the operating contract for

Hellweg-Netz.

2011 Purchase of Tectrans

in the USA (renamed Keolis Transit America). Keolis wins the Orléans urban network

in France.

2008 Purchase of majority

shareholding in Belgian bus company Eurobus Holding.

2013 Keolis wins the contract

for the Las Vegas (United States) bus network.

Launch of the KeoLife programme.

2015 Purchase of ATE, one of Australia’s main bus

operators, which extends Keolis’ presence in the country.

Page 4: Keolis Group At A Glance 2014/2015

4 REGIONAL PLATFORMS

COUNTRY AND SUBSIDIARY DIRECTORS

OUR ORGANISATION

Keolis’ day-to-day operations are overseen by an Executive Committee comprised of:

Jean-Pierre Farandou (Executive Chairman, Keolis Group)Michel Lamboley (Group CEO)

Bernard Tabary (CEO, International)Frédéric Baverez (CEO, France and CEO, EFFIA)Olga Damiron (Group Human Resources Director)

Arnaud Van Troeyen (Executive Vice-President, Strategy and Development)Jacques Damas (Executive Director, Rail and Operations)

Laurent Kocher (Executive Director, Marketing, Innovation and Services)

4 MAJOR URBAN NETWORKS

BORDEAUXHervé Lefèvre,

CEO, Keolis Bordeaux Métropole

LILLEGilles Fargier,

CEO, Keolis Lille

LYONPascal Jacquesson, CEO, Keolis Lyon

RENNESFrédéric Mazeaud,

CEO, Keolis Rennes

4 OPERATIONAL BRANCHES

MAJOR URBAN BRANCH Bruno Danet, Deputy CEO

GREATER PARIS BRANCH André Magnon-Pujo, Deputy CEO

TERRITORIES BRANCH Jacky Pacreau, Deputy CEO

The Territories branch is composed of four regional divisions:

NORTH-EAST / Roland de BarbentaneNORTH-WEST / Christian Bouyer

CENTRE SOUTH-WEST / Guy Le RouxSOUTH-EAST / Frédéric Rabier

EFFIAFrédéric Baverez, CEO

FRANCE FRANCE

The numerous social changes that have profoundly affected our way of life in recent years have a direct impact on public transport. In all our initiatives,

we follow five goals to better serve local authorities and passengers.

1

MEETING THE CHALLENGE OF MASS TRANSIT

Keolis, a world leader in tramways and automated metros, and a major player in local rail networks, brings together three fundamental qualities for the transport of the future:

expertise in network operation and maintenance, a multimodal dimension and digital integration. These qualities allow the Group to position itself in the largest global

metropolises and to manage very high capacity transport systems.

2

REINVENTING THE BUSINESS MODEL FOR NETWORKS

The transport business model has to adapt to the vagaries of the economic climate. Keolis works with public transport authorities to optimise service quality on networks while

taking into account budgetary constraints. To do this, the Group employs several levers, including restructuring ticket prices, combating fare evasion, optimising the offering – for example with “Neolis” – or reducing the cost of investments through grouped

purchasing and mutualised solutions, for instance.

OUR AMBITIONS

Page 5: Keolis Group At A Glance 2014/2015

COMMUNICATIONS DEPARTMENT20, rue Le Peletier

75 320 Paris Cedex 9 – FranceTelephone: +33 (0)1 71 32 90 00

[email protected]

CONTACT

OUR ORGANISATION

Keolis’ day-to-day operations are overseen by an Executive Committee comprised of:

Jean-Pierre Farandou (Executive Chairman, Keolis Group)Michel Lamboley (Group CEO)

Bernard Tabary (CEO, International)Frédéric Baverez (CEO, France and CEO, EFFIA)Olga Damiron (Group Human Resources Director)

Arnaud Van Troeyen (Executive Vice-President, Strategy and Development)Jacques Damas (Executive Director, Rail and Operations)

Laurent Kocher (Executive Director, Marketing, Innovation and Services)

3

GIVING PRIORITY TO CUSTOMER EXPERIENCE

Listening to passengers, understanding them, fulfilling their needs and providing them with the best quality of service are the ultimate goals of the Group’s philosophy, “Thinking like

a passenger”. This forms the basis of all Keolis’ initiatives. Each customer is seen as an individual, and the company’s aim is to make public transport increasingly attractive.

4

MAKING NETWORKS MORE FLUID Thanks to decades of cumulative experience in managing integrated networks, Keolis has

perfected its understanding of the four fundamental aspects of intermodal transport: infrastructure, ease of changes, passenger information and harmonisation of timetables between the various transport modes. With a presence across the entire mobility chain,

including car parking, Keolis rationalises existing networks and designs those of tomorrow, with the aim of promoting simplicity in urban travel and the attractiveness

of collective or shared transport.

5

DEVELOPING A COMMITTED AND RESPONSIBLE APPROACH

Keolis is committed to taking on board the specific concerns of each local authority. Its aim is to achieve balanced development of territories by favouring environmentally

friendly transport and alternative energy sources, while at the same time promoting diversity, equality, security and safety for all.

OUR AMBITIONS

Page 6: Keolis Group At A Glance 2014/2015

BALANCED TURNOVER BETWEEN FRANCE AND INTERNATIONAL BUSINESS

PROFITABILITY SEES CONTINUAL GROWTH

€5 .6 billion in Group turnover (1), up 9.3% from 2013

(1) At constant standards. Figures include activities of joint ventures in which Keolis is a minority partner, which are no longer consolidated in Group accounts because of new IFRS accounting standards.

€323million

in EBITDA(1), a 15.4% increase from 2013.

1.5xthe ratio

of net debt/EBITDA at end-2014.

FRANCE 50% INTERNATIONAL 50%

Continental Europe 19%

Australia/ New Zealand 6%

United Kingdom 20%

North America 5%

Urban 27%

Regional transport14%

EFFIA 3%

Greater Paris 6%

2014 IN FIGURES

Our figures certainly measure the year’s performance, but they also reflect our achievements and our ambition for the future:

being a leader in public transport, both in France and around the world.

3 billionpassengers

carried in 15 countries.

10mobility services covering the entire transport chain:

bus and coaches, automated metros, trams, rail, bikes, parking, transport of passengers

with reduced mobility, car-sharing, carpooling and sea and river shuttles.

60,000employees,

including 34,200 in France and 25,800abroad. In 2014, 6,900 people were recruited,

including 3,200 outside France.

5areas of activity worldwide:

Australia/New Zealand, Continental Europe, France, North America and the United Kingdom.

Complementing these platforms are the “new territories”: India, China

and the Middle East.

Page 7: Keolis Group At A Glance 2014/2015

BALANCED TURNOVER BETWEEN FRANCE AND INTERNATIONAL BUSINESS

PROFITABILITY SEES CONTINUAL GROWTH

€5 .6 billion in Group turnover (1), up 9.3% from 2013

(1) At constant standards. Figures include activities of joint ventures in which Keolis is a minority partner, which are no longer consolidated in Group accounts because of new IFRS accounting standards.

€323million

in EBITDA(1), a 15.4% increase from 2013.

1.5xthe ratio

of net debt/EBITDA at end-2014.

FRANCE 50% INTERNATIONAL 50%

Continental Europe 19%

Australia/ New Zealand 6%

United Kingdom 20%

North America 5%

Urban 27%

Regional transport14%

EFFIA 3%

Greater Paris 6%

2014 IN FIGURES

Our figures certainly measure the year’s performance, but they also reflect our achievements and our ambition for the future:

being a leader in public transport, both in France and around the world.

3 billionpassengers

carried in 15 countries.

10mobility services covering the entire transport chain:

bus and coaches, automated metros, trams, rail, bikes, parking, transport of passengers

with reduced mobility, car-sharing, carpooling and sea and river shuttles.

60,000employees,

including 34,200 in France and 25,800abroad. In 2014, 6,900 people were recruited,

including 3,200 outside France.

5areas of activity worldwide:

Australia/New Zealand, Continental Europe, France, North America and the United Kingdom.

Complementing these platforms are the “new territories”: India, China

and the Middle East.

Page 8: Keolis Group At A Glance 2014/2015

2014, A YEAR OF EXPANSION

BesançonPONTARLIER

LILLE

CAENLISIEUX

Rouen

STRASBOURG

OBERNAI

METZ

POMPEY SARREBOURGCHÂLONS-EN-CHAMPAGNE

ORLÉANS

DIJON

LYONClermont-Ferrand

RENNES

Nantes

Poitiers

BORDEAUX

Toulouse

MARMANDE

Marseille

Montpellier

MILLAU

ALENÇON

ARRAS

Evreux

COLMAR

ÉPINAL

NANCY SUBTOUL

CHAUMONT

Charleville-Mézières

VESOULBelfort

LONS-LE-SAUNIER

NEVERS

Mâcon

RIOM

OYONNAX

Valence

GrenobleSt-Etienne

CHÂTEAUROUX

Chartres

TOURS

Saint-Pierre-des-Corps

BLOIS

Vendôme

QUIMPER

ANGERS

LE MANSLAVAL

NiortLa Rochelle

Angoulême Limoges

AGEN

PAU

AUCH

TARBESFOIX

Avignon

Perpignan

NÎMES

ABBEVILLE

AMIENSPéronne

SOISSONSCHAUNY

CREILSENLISCHANTILLY

CHERBOURG

ELBEUF

DREUX

HONFLEURBAYEUXFÉCAMP

LENS

Roubaix

Douai MAUBEUGEValenciennes

NARBONNE

CHÂTELLERAULT

SAINTES

CannesAIX-EN-PROVENCE

BREST MORLAIXST-MALO

LORIENT MONTARGIS

ALÈS NYONSMONTÉLIMAR

MONTBÉLIARD

VICHYMONTLUÇON

Vienne

BezanneReims

CHÂTEAU-THIERRY

Thionville

VITRÉ

Villeneuve-d’Ascq

Aulnoye-Aymeries

Louvigny

Bellegarde- sur-Valserine

AntibesNice

Dax

ARC 1950

Cassis

AURAY

ÎLE D’YEU

Vitrolles

OUR REFERENCES

BICYCLES #2 in France 16,000 cycles

Agen – Angers – Blois – Bordeaux – Brest – Châlons-en-Champagne – Dijon – Laval – Le Mans – Lens – Lille – Lorient – Marmande – Metz – Montélimar – Nevers – Nîmes – Obernai – Orléans – Pau – Quimper – Rennes – Sarrebourg – Tours – Versailles – Vichy.

CAR-SHARING Under direct management Lille – Orléans.In partnership: Bordeaux – Metz – Rennes.

CARPOOLING Arras – Châlons-en-Champagne – Lens-Béthune – Lille.

PARKING #2 in France

Antibes – Avignon – Bordeaux – Cassis – CHR Metz-Thionville – Dijon – Les Arcs – Lille –Limoges – Lyon – Nice – Marseille – Montpellier – Nantes – Paris – Poitiers – Rennes – Rouen – Suresnes – Toulouse…

ON-DEMAND TRANSPORT Agen – Aix-en-Provence – Arras – Blois – Bordeaux – Caen – Calvados – Charente-Maritime – Châtellerault – Dijon – Dreux – Elbeuf – Île-de-France – Lens-Béthune – Lisieux – Metz – Orléans – Pontarlier – Roissy – Rouen – Sarrebourg…

TRANSPORT FOR PEOPLE WITH REDUCED MOBILITY

1st TPRM operatorFranceAngers – Bordeaux – Caen – Châteauroux – Laval – Lens – Lille – Lyon – Montargis – Nice – Orléans – Paris – Rennes…

InternationalUnited States – Sweden…

AIRPORT SHUTTLES FranceBordeaux – Marseille – Metz – Montpellier – Paris-CDG – Paris-Orly – Toulon-Hyères.

InternationalFort Lauderdale, United States.

AIRPORT MANAGEMENT Angers – Dole.

RIVER AND SEA SHUTTLES Bordeaux – Brest – Lorient.

AND FOR EVEN MORE MULTIMODALITY Bicycles (rental, parking, shared cycle hire), car-sharing, carpooling, parking,

sea and river shuttles, plus our specialised services: transport for disabled people and/or people with reduced mobility, airport services…

TRAM World leader 660 km 1,120 tramsets

FranceAngers – Bordeaux – Brest – Caen – Dijon – Le Mans – Lille – Lyon – Orléans – Strasbourg – Tours.

InternationalBergen, Norway – Gold Coast and Melbourne, Australia – Nottingham, United Kingdom – Porto, Portugal.

TRAIN 12 networks 5,800 km 1,300 trains

France – Germany – Netherlands – United Kingdom – United States.

METRO World leader in automated metros 240 km 489 trainsets

London, United Kingdom – Hyderabad, India – Lille, Lyon and Rennes, France.

BUS AND COACH 25,300 buses and coaches worldwide

BUSFranceAix-en-Provence – Amiens – Blois – Châteauroux – Colmar – Lille – Montargis – Nîmes – Orléans…

InternationalCopenhagen, Denmark – Las Vegas, United States – Stockholm, Sweden…

COACH FranceAlpes-Maritimes – Alsace – Calvados – Gironde – Île-de-France – Ille-et-Vilaine – Rhône…

InternationalBelgium – United States – Quebec, Canada…

BUS RAPID TRANSIT FranceÉvry – Lorient – Lyon – Metz – Nîmes – Rennes – Strasbourg – Tours.

InternationalLas Vegas, United States.

COACH RAPID TRANSIT FranceBeauvais-Amiens – Loire-Atlantique – Franche-Comté.

OUR CORE BUSINESS: BUS, COACH, TRAM, METRO, TRAIN

INDIA

PORTUGAL

CHINAPorto

Hyderabad

ShanghaiWuhan

LUXEMBOURG

BELGIUM

THE NETHERLANDS GERMANY

DENMARK

NORWAY

SWEDEN

ZwolleEnschedeZutphen

Oldenzaal

RahdenMünster

Aalborg

Skibby

Odense

Hinnerup

SlagelseCopenhagen

HelsingeJönköping

Göteborg

NyköpingOdensbacken

Dalarna

Sundsvall

Stockholm

Finspång

Bergen

DortmundDüsseldorfVenlo

LemgoBielefeld

KasselApeldoornKeolis Vlaanderen

Eurobus Holding

SoestHamm

UNITED STATES

South Lake TahoeMartinez

FresnoLas Vegas

MonroviaAnaheim

Collier County Fort Lauderdale

Washington

BostonSan Francisco

LancasterVan Nuys

Tylstrup

Edinburgh

Newcastle

YorkHull

Birmingham

CanterburyDover

BrightonSouthampton

BlackpoolLiverpool

Glasgow

Abu DhabiUNITED ARAB EMIRATES

Gold Coast

Melbourne

Perth

AUSTRALIA

Adelaide

Brisbane

Pompano

London

Sheffield

Bedford Cambridge

Manchester

UNITED KINGDOM

Nottingham

Waterloo

Rimouski

Trois-RivièresQuebec

Rivière-du-Loup

DrummondvilleMontreal

CANADAGaspé

Longueuil

Rail service in the Netherlands

Rail service in Germany

Govia rail network (UK)

FirstLink rail network (UK)

Operations outside the platforms

of over 300 spaces

Bus / shuttle / interurban and school coaches / PRM

Taxi TrainCityManagement of over 300 spaces

Metro Metrounder construction

Bus Rapid Transit

Tramwayin operation

Plannedtramway

CITYUrban network

KEY EVENTS

NEW JOINT VENTURE AND SUBSIDIARYKeolis officially created Keolis Danmark, a joint venture with Nettbuss Danmark held 70 % by Keolis and 30 % by Nettbuss. In Norway, Fjord1, joint operator of the Bergen network, sold its share to Keolis, leading to the creation of a new subsidiary, Keolis Norge.

EFFIA STATIONNEMENT CONTINUES TO EXPANDKeolis’ subsidiary won four significant car park management contracts in 2014: Paris (Gare du Nord), Antibes (Marineland), Nice (Hôpital Pasteur 2) and Suresnes.

KEOLIS WINS WATERLOO LIGHT RAIL CONTRACTThe public-private partnership contract between Grandlinq and the Region of Waterloo will allow Keolis, currently working on the conception and design phase, to become the operator of this future light rail in the province of Ontario. This is Keolis’ first light rail deal in North America.

GOLD COAST LIGHT RAIL OPENSG: link, the new light rail in Gold Coast, was launched following three years of construction work. It runs for 13 km with 16 stations, and links the main tourist, economic and educational centres of the city.

KEOLIS WINS TWO IMPORTANT CONTRACTS By winning two major contracts, Keolis has strengthened its position in Mass Transit. The contracts involve operating Thameslink, Southern and Great Northern, the largest British rail franchise, and Docklands Light Railway, the automated London metro.

BORDEAUX RENEWS CONTRACT WITH KEOLIS Bordeaux Métropole (formerly La Cub), the Bordeaux public transport authority, has signed an eight-year contract for managing its Tbc network with Keolis, the operator since 2009.

EXTENDING TRAMWAY LINE 1 IN LYON Keolis brought into service the new 2.1 km section of the T1 tramway which links Confluence and Gerland, two districts undergoing rapid growth. Four new stations were built connecting the tramway to the metro network.

KEOLIS BUYS AUTOCARS STRIEBIG IN ALSACEAt the end of 2014 Keolis bought the family-held company Autocars Striebig, a prominent interurban transport company in Alsace, confirming the Group’s intention to develop public transport activities in this dynamic region.

SUCCESSFUL LAUNCH FOR BOSTON SUBURBAN TRAINSKeolis Commuter Services (KCS) took over running Boston’s suburban train network on July 1st, 2014, following an unprecedented effort by its teams based there. The contract, which runs for eight years, is the largest in North America delegated to a private operator.

A JOINT VENTURE AS GATEWAY TO ASIAN MARKETAfter three years of collaboration, Keolis and Shentong Metro Group signed an agreement for the creation of a joint venture, Shanghai Keolis Public Transport. This alliance will allow the partners to respond to tenders across the region.

BALANCED TURNOVER BETWEEN FRANCE AND INTERNATIONAL BUSINESS

PROFITABILITY SEES CONTINUAL GROWTH

€5 .6 billion in Group turnover (1), up 9.3% from 2013

(1) At constant standards. Figures include activities of joint ventures in which Keolis is a minority partner, which are no longer consolidated in Group accounts because of new IFRS accounting standards.

€323million

in EBITDA(1), a 15.4% increase from 2013.

1.5xthe ratio

of net debt/EBITDA at end-2014.

FRANCE 50% INTERNATIONAL 50%

Continental Europe 19%

Australia/ New Zealand 6%

United Kingdom 20%

North America 5%

Urban 27%

Regional transport14%

EFFIA 3%

Greater Paris 6%

2014 IN FIGURES

Our figures certainly measure the year’s performance, but they also reflect our achievements and our ambition for the future:

being a leader in public transport, both in France and around the world.

3 billionpassengers

carried in 15 countries.

10mobility services covering the entire transport chain:

bus and coaches, automated metros, trams, rail, bikes, parking, transport of passengers

with reduced mobility, car-sharing, carpooling and sea and river shuttles.

60,000employees,

including 34,200 in France and 25,800abroad. In 2014, 6,900 people were recruited,

including 3,200 outside France.

5areas of activity worldwide:

Australia/New Zealand, Continental Europe, France, North America and the United Kingdom.

Complementing these platforms are the “new territories”: India, China

and the Middle East.

90 urban networks

75 departments covered

by interurban networks

FRANCE

FRANCE FRANCE FRANCE CANADA

UNITED STATES DENMARK AND NORWAY UNITED KINGDOM AUSTRALIA

CHINA

Page 9: Keolis Group At A Glance 2014/2015

2014, A YEAR OF EXPANSION

BesançonPONTARLIER

LILLE

CAENLISIEUX

Rouen

STRASBOURG

OBERNAI

METZ

POMPEY SARREBOURGCHÂLONS-EN-CHAMPAGNE

ORLÉANS

DIJON

LYONClermont-Ferrand

RENNES

Nantes

Poitiers

BORDEAUX

Toulouse

MARMANDE

Marseille

Montpellier

MILLAU

ALENÇON

ARRAS

Evreux

COLMAR

ÉPINAL

NANCY SUBTOUL

CHAUMONT

Charleville-Mézières

VESOULBelfort

LONS-LE-SAUNIER

NEVERS

Mâcon

RIOM

OYONNAX

Valence

GrenobleSt-Etienne

CHÂTEAUROUX

Chartres

TOURS

Saint-Pierre-des-Corps

BLOIS

Vendôme

QUIMPER

ANGERS

LE MANSLAVAL

NiortLa Rochelle

Angoulême Limoges

AGEN

PAU

AUCH

TARBESFOIX

Avignon

Perpignan

NÎMES

ABBEVILLE

AMIENSPéronne

SOISSONSCHAUNY

CREILSENLISCHANTILLY

CHERBOURG

ELBEUF

DREUX

HONFLEURBAYEUXFÉCAMP

LENS

Roubaix

Douai MAUBEUGEValenciennes

NARBONNE

CHÂTELLERAULT

SAINTES

CannesAIX-EN-PROVENCE

BREST MORLAIXST-MALO

LORIENT MONTARGIS

ALÈS NYONSMONTÉLIMAR

MONTBÉLIARD

VICHYMONTLUÇON

Vienne

BezanneReims

CHÂTEAU-THIERRY

Thionville

VITRÉ

Villeneuve-d’Ascq

Aulnoye-Aymeries

Louvigny

Bellegarde- sur-Valserine

AntibesNice

Dax

ARC 1950

Cassis

AURAY

ÎLE D’YEU

Vitrolles

OUR REFERENCES

BICYCLES #2 in France 16,000 cycles

Agen – Angers – Blois – Bordeaux – Brest – Châlons-en-Champagne – Dijon – Laval – Le Mans – Lens – Lille – Lorient – Marmande – Metz – Montélimar – Nevers – Nîmes – Obernai – Orléans – Pau – Quimper – Rennes – Sarrebourg – Tours – Versailles – Vichy.

CAR-SHARING Under direct management Lille – Orléans.In partnership: Bordeaux – Metz – Rennes.

CARPOOLING Arras – Châlons-en-Champagne – Lens-Béthune – Lille.

PARKING #2 in France

Antibes – Avignon – Bordeaux – Cassis – CHR Metz-Thionville – Dijon – Les Arcs – Lille –Limoges – Lyon – Nice – Marseille – Montpellier – Nantes – Paris – Poitiers – Rennes – Rouen – Suresnes – Toulouse…

ON-DEMAND TRANSPORT Agen – Aix-en-Provence – Arras – Blois – Bordeaux – Caen – Calvados – Charente-Maritime – Châtellerault – Dijon – Dreux – Elbeuf – Île-de-France – Lens-Béthune – Lisieux – Metz – Orléans – Pontarlier – Roissy – Rouen – Sarrebourg…

TRANSPORT FOR PEOPLE WITH REDUCED MOBILITY

1st TPRM operatorFranceAngers – Bordeaux – Caen – Châteauroux – Laval – Lens – Lille – Lyon – Montargis – Nice – Orléans – Paris – Rennes…

InternationalUnited States – Sweden…

AIRPORT SHUTTLES FranceBordeaux – Marseille – Metz – Montpellier – Paris-CDG – Paris-Orly – Toulon-Hyères.

InternationalFort Lauderdale, United States.

AIRPORT MANAGEMENT Angers – Dole.

RIVER AND SEA SHUTTLES Bordeaux – Brest – Lorient.

AND FOR EVEN MORE MULTIMODALITY Bicycles (rental, parking, shared cycle hire), car-sharing, carpooling, parking,

sea and river shuttles, plus our specialised services: transport for disabled people and/or people with reduced mobility, airport services…

TRAM World leader 660 km 1,120 tramsets

FranceAngers – Bordeaux – Brest – Caen – Dijon – Le Mans – Lille – Lyon – Orléans – Strasbourg – Tours.

InternationalBergen, Norway – Gold Coast and Melbourne, Australia – Nottingham, United Kingdom – Porto, Portugal.

TRAIN 12 networks 5,800 km 1,300 trains

France – Germany – Netherlands – United Kingdom – United States.

METRO World leader in automated metros 240 km 489 trainsets

London, United Kingdom – Hyderabad, India – Lille, Lyon and Rennes, France.

BUS AND COACH 25,300 buses and coaches worldwide

BUSFranceAix-en-Provence – Amiens – Blois – Châteauroux – Colmar – Lille – Montargis – Nîmes – Orléans…

InternationalCopenhagen, Denmark – Las Vegas, United States – Stockholm, Sweden…

COACH FranceAlpes-Maritimes – Alsace – Calvados – Gironde – Île-de-France – Ille-et-Vilaine – Rhône…

InternationalBelgium – United States – Quebec, Canada…

BUS RAPID TRANSIT FranceÉvry – Lorient – Lyon – Metz – Nîmes – Rennes – Strasbourg – Tours.

InternationalLas Vegas, United States.

COACH RAPID TRANSIT FranceBeauvais-Amiens – Loire-Atlantique – Franche-Comté.

OUR CORE BUSINESS: BUS, COACH, TRAM, METRO, TRAIN

INDIA

PORTUGAL

CHINAPorto

Hyderabad

ShanghaiWuhan

LUXEMBOURG

BELGIUM

THE NETHERLANDS GERMANY

DENMARK

NORWAY

SWEDEN

ZwolleEnschedeZutphen

Oldenzaal

RahdenMünster

Aalborg

Skibby

Odense

Hinnerup

SlagelseCopenhagen

HelsingeJönköping

Göteborg

NyköpingOdensbacken

Dalarna

Sundsvall

Stockholm

Finspång

Bergen

DortmundDüsseldorfVenlo

LemgoBielefeld

KasselApeldoornKeolis Vlaanderen

Eurobus Holding

SoestHamm

UNITED STATES

South Lake TahoeMartinez

FresnoLas Vegas

MonroviaAnaheim

Collier County Fort Lauderdale

Washington

BostonSan Francisco

LancasterVan Nuys

Tylstrup

Edinburgh

Newcastle

YorkHull

Birmingham

CanterburyDover

BrightonSouthampton

BlackpoolLiverpool

Glasgow

Abu DhabiUNITED ARAB EMIRATES

Gold Coast

Melbourne

Perth

AUSTRALIA

Adelaide

Brisbane

Pompano

London

Sheffield

Bedford Cambridge

Manchester

UNITED KINGDOM

Nottingham

Waterloo

Rimouski

Trois-RivièresQuebec

Rivière-du-Loup

DrummondvilleMontreal

CANADAGaspé

Longueuil

Rail service in the Netherlands

Rail service in Germany

Govia rail network (UK)

FirstLink rail network (UK)

Operations outside the platforms

of over 300 spaces

Bus / shuttle / interurban and school coaches / PRM

Taxi TrainCityManagement of over 300 spaces

Metro Metrounder construction

Bus Rapid Transit

Tramwayin operation

Plannedtramway

CITYUrban network

KEY EVENTS

NEW JOINT VENTURE AND SUBSIDIARYKeolis officially created Keolis Danmark, a joint venture with Nettbuss Danmark held 70 % by Keolis and 30 % by Nettbuss. In Norway, Fjord1, joint operator of the Bergen network, sold its share to Keolis, leading to the creation of a new subsidiary, Keolis Norge.

EFFIA STATIONNEMENT CONTINUES TO EXPANDKeolis’ subsidiary won four significant car park management contracts in 2014: Paris (Gare du Nord), Antibes (Marineland), Nice (Hôpital Pasteur 2) and Suresnes.

KEOLIS WINS WATERLOO LIGHT RAIL CONTRACTThe public-private partnership contract between Grandlinq and the Region of Waterloo will allow Keolis, currently working on the conception and design phase, to become the operator of this future light rail in the province of Ontario. This is Keolis’ first light rail deal in North America.

GOLD COAST LIGHT RAIL OPENSG: link, the new light rail in Gold Coast, was launched following three years of construction work. It runs for 13 km with 16 stations, and links the main tourist, economic and educational centres of the city.

KEOLIS WINS TWO IMPORTANT CONTRACTS By winning two major contracts, Keolis has strengthened its position in Mass Transit. The contracts involve operating Thameslink, Southern and Great Northern, the largest British rail franchise, and Docklands Light Railway, the automated London metro.

BORDEAUX RENEWS CONTRACT WITH KEOLIS Bordeaux Métropole (formerly La Cub), the Bordeaux public transport authority, has signed an eight-year contract for managing its Tbc network with Keolis, the operator since 2009.

EXTENDING TRAMWAY LINE 1 IN LYON Keolis brought into service the new 2.1 km section of the T1 tramway which links Confluence and Gerland, two districts undergoing rapid growth. Four new stations were built connecting the tramway to the metro network.

KEOLIS BUYS AUTOCARS STRIEBIG IN ALSACEAt the end of 2014 Keolis bought the family-held company Autocars Striebig, a prominent interurban transport company in Alsace, confirming the Group’s intention to develop public transport activities in this dynamic region.

SUCCESSFUL LAUNCH FOR BOSTON SUBURBAN TRAINSKeolis Commuter Services (KCS) took over running Boston’s suburban train network on July 1st, 2014, following an unprecedented effort by its teams based there. The contract, which runs for eight years, is the largest in North America delegated to a private operator.

A JOINT VENTURE AS GATEWAY TO ASIAN MARKETAfter three years of collaboration, Keolis and Shentong Metro Group signed an agreement for the creation of a joint venture, Shanghai Keolis Public Transport. This alliance will allow the partners to respond to tenders across the region.

BALANCED TURNOVER BETWEEN FRANCE AND INTERNATIONAL BUSINESS

PROFITABILITY SEES CONTINUAL GROWTH

€5 .6 billion in Group turnover (1), up 9.3% from 2013

(1) At constant standards. Figures include activities of joint ventures in which Keolis is a minority partner, which are no longer consolidated in Group accounts because of new IFRS accounting standards.

€323million

in EBITDA(1), a 15.4% increase from 2013.

1.5xthe ratio

of net debt/EBITDA at end-2014.

FRANCE 50% INTERNATIONAL 50%

Continental Europe 19%

Australia/ New Zealand 6%

United Kingdom 20%

North America 5%

Urban 27%

Regional transport14%

EFFIA 3%

Greater Paris 6%

2014 IN FIGURES

Our figures certainly measure the year’s performance, but they also reflect our achievements and our ambition for the future:

being a leader in public transport, both in France and around the world.

3 billionpassengers

carried in 15 countries.

10mobility services covering the entire transport chain:

bus and coaches, automated metros, trams, rail, bikes, parking, transport of passengers

with reduced mobility, car-sharing, carpooling and sea and river shuttles.

60,000employees,

including 34,200 in France and 25,800abroad. In 2014, 6,900 people were recruited,

including 3,200 outside France.

5areas of activity worldwide:

Australia/New Zealand, Continental Europe, France, North America and the United Kingdom.

Complementing these platforms are the “new territories”: India, China

and the Middle East.

90 urban networks

75 departments covered

by interurban networks

FRANCE

FRANCE FRANCE FRANCE CANADA

UNITED STATES DENMARK AND NORWAY UNITED KINGDOM AUSTRALIA

CHINA

Page 10: Keolis Group At A Glance 2014/2015

4 REGIONAL PLATFORMS

COUNTRY AND SUBSIDIARY DIRECTORS

OUR ORGANISATION

Keolis’ day-to-day operations are overseen by an Executive Committee comprised of:

Jean-Pierre Farandou (Executive Chairman, Keolis Group)Michel Lamboley (Group CEO)

Bernard Tabary (CEO, International)Frédéric Baverez (CEO, France and CEO, EFFIA)Olga Damiron (Group Human Resources Director)

Arnaud Van Troeyen (Executive Vice-President, Strategy and Development)Jacques Damas (Executive Director, Rail and Operations)

Laurent Kocher (Executive Director, Marketing, Innovation and Services)

4 MAJOR URBAN NETWORKS

BORDEAUXHervé Lefèvre,

CEO, Keolis Bordeaux Métropole

LILLEGilles Fargier,

CEO, Keolis Lille

LYONPascal Jacquesson, CEO, Keolis Lyon

RENNESFrédéric Mazeaud,

CEO, Keolis Rennes

4 OPERATIONAL BRANCHES

MAJOR URBAN BRANCH Bruno Danet, Deputy CEO

GREATER PARIS BRANCH André Magnon-Pujo, Deputy CEO

TERRITORIES BRANCH Jacky Pacreau, Deputy CEO

The Territories branch is composed of four regional divisions:

NORTH-EAST / Roland de BarbentaneNORTH-WEST / Christian Bouyer

CENTRE SOUTH-WEST / Guy Le RouxSOUTH-EAST / Frédéric Rabier

EFFIAFrédéric Baverez, CEO

FRANCEFRANCE

The numerous social changes that have profoundly affected our way of life in recent years have a direct impact on public transport. In all our initiatives,

we follow five goals to better serve local authorities and passengers.

1

MEETING THE CHALLENGE OF MASS TRANSIT

Keolis, a world leader in tramways and automated metros, and a major player in local rail networks, brings together three fundamental qualities for the transport of the future:

expertise in network operation and maintenance, a multimodal dimension and digital integration. These qualities allow the Group to position itself in the largest global

metropolises and to manage very high capacity transport systems.

2

REINVENTING THE BUSINESS MODEL FOR NETWORKS

The transport business model has to adapt to the vagaries of the economic climate. Keolis works with public transport authorities to optimise service quality on networks while

taking into account budgetary constraints. To do this, the Group employs several levers, including restructuring ticket prices, combating fare evasion, optimising the offering – for example with “Neolis” – or reducing the cost of investments through grouped

purchasing and mutualised solutions, for instance.

OUR AMBITIONS

Page 11: Keolis Group At A Glance 2014/2015

AUSTRALIA / NEW ZEALAND Bénédicte Colin

CONTINENTAL EUROPEMarc Renouprez

NORTH AMERICA Éric Asselin

UNITED KINGDOM Alistair Gordon

AUSTRALIA

Clément Michel, KDR Victoria Campbell Mason (interim), KDR Gold Coast

BELGIUMRedgy Deschacht, Eurobus Holding

and Keolis Vlaanderen

CANADAPatrick Gilloux, Keolis Canada

CHINAMarcellin Darrou, Keolis China

DENMARKPeter Lanng Nielsen, Keolis Danmark

GERMANYRoland Zschunke, Keolis Deutschland

NETHERLANDSCees Anker, Syntus

NORWAYGry Miriam Olsen, Keolis Norge

UNITED ARAB EMIRATESKarim Chaiblaine, Keolis Middle East

UNITED KINGDOMAlistair Gordon, Keolis UK

UNITED STATESGreg Baxter, Keolis Rail Services America

Steve Shaw, Keolis Transit AmericaGerald Francis, Keolis Commuter Services

SWEDENMagnus Åkerhielm, Keolis Sverige

INDIAEmmanuel Kuhn, Keolis Hyderabad

INTERNATIONAL

4 REGIONAL PLATFORMS

COUNTRY AND SUBSIDIARY DIRECTORS

OUR HISTORY FROM FRENCH COMPANY

TO INTEGRATED GLOBAL GROUP Keolis is the result of more than a century of regrouping amongst French companies working in different sectors of public transport: the automotive industry, electrical supply industry and

urban and regional transport. Over the course of the 20th century, various restructuring operations, mergers and acquisitions took place, from which two key players emerged: VIA GTI

in urban transport; and Cariane in regional transport. In 1999, SNCF became the leading shareholder in VIA GTI, which merged with Cariane. The new company was renamed Keolis in 2001. SNCF has remained Keolis’ main shareholder and today owns 70% of its capital,

with Caisse de dépôt et placement du Québec owning 30%.

SOME RECENT DATESKeolis wins the

Southeastern rail franchise in the UK

with Go-Ahead.2005

Merger with EFFIA. Renewal of urban contracts in Lyon and Lille (France).

2010

Keolis becomes 100% owner of Danish bus company City-Trafik.

2007

Buy-out of remaining share capital in Syntus (Netherlands) and Orléans Express (Canada).

Establishment in Hyderabad (India). 2012

New activities in Melbourne (Australia), Washington DC

(USA), Bergen (Norway), and Bordeaux (France).

2009

A year full of major events, with the renewal of Keolis’ contract in Bordeaux and the award of contracts for Boston suburban trains, London Docklands

Light Railway and Thameslink, Southern and Great Northern rail franchise (UK).

2014

2006 Birth of an independent rail company in Germany with

the attribution of the operating contract for

Hellweg-Netz.

2011 Purchase of Tectrans

in the USA (renamed Keolis Transit America). Keolis wins the Orléans urban network

in France.

2008 Purchase of majority

shareholding in Belgian bus company Eurobus Holding.

2013 Keolis wins the contract

for the Las Vegas (United States) bus network.

Launch of the KeoLife programme.

2015 Purchase of ATE, one of Australia’s main bus

operators, which extends Keolis’ presence in the country.

Page 12: Keolis Group At A Glance 2014/2015

2014, A YEAR OF EXPANSION

OUR REFERENCES

BICYCLES #2 in France 16,000 cycles

Agen – Angers – Blois – Bordeaux – Brest – Châlons-en-Champagne – Dijon – Laval – Le Mans – Lens – Lille – Lorient – Marmande – Metz – Montélimar – Nevers – Nîmes – Obernai – Orléans – Pau – Quimper – Rennes – Sarrebourg – Tours – Versailles – Vichy.

CAR-SHARING Under direct management Lille – Orléans.In partnership: Bordeaux – Metz – Rennes.

CARPOOLING Arras – Châlons-en-Champagne – Lens-Béthune – Lille.

PARKING #2 in France

Antibes – Avignon – Bordeaux – Cassis – CHR Metz-Thionville – Dijon – Les Arcs – Lille –Limoges – Lyon – Nice – Marseille – Montpellier – Nantes – Paris – Poitiers – Rennes – Rouen – Suresnes – Toulouse…

ON-DEMAND TRANSPORT Agen – Aix-en-Provence – Arras – Blois – Bordeaux – Caen – Calvados – Charente-Maritime – Châtellerault – Dijon – Dreux – Elbeuf – Île-de-France – Lens-Béthune – Lisieux – Metz – Orléans – Pontarlier – Roissy – Rouen – Sarrebourg…

TRANSPORT FOR PEOPLE WITH REDUCED MOBILITY

1st TPRM operatorFranceAngers – Bordeaux – Caen – Châteauroux – Laval – Lens – Lille – Lyon – Montargis – Nice – Orléans – Paris – Rennes…

InternationalUnited States – Sweden…

AIRPORT SHUTTLES FranceBordeaux – Marseille – Metz – Montpellier – Paris-CDG – Paris-Orly – Toulon-Hyères.

InternationalFort Lauderdale, United States.

AIRPORT MANAGEMENT Angers – Dole.

RIVER AND SEA SHUTTLES Bordeaux – Brest – Lorient.

AND FOR EVEN MORE MULTIMODALITY Bicycles (rental, parking, shared cycle hire), car-sharing, carpooling, parking,

sea and river shuttles, plus our specialised services: transport for disabled people and/or people with reduced mobility, airport services…

TRAM World leader 660 km 1,120 tramsets

FranceAngers – Bordeaux – Brest – Caen – Dijon – Le Mans – Lille – Lyon – Orléans – Strasbourg – Tours.

InternationalBergen, Norway – Gold Coast and Melbourne, Australia – Nottingham, United Kingdom – Porto, Portugal.

TRAIN 12 networks 5,800 km 1,300 trains

France – Germany – Netherlands – United Kingdom – United States.

METRO World leader in automated metros 240 km 489 trainsets

London, United Kingdom – Hyderabad, India – Lille, Lyon and Rennes, France.

BUS AND COACH 25,300 buses and coaches worldwide

BUSFranceAix-en-Provence – Amiens – Blois – Châteauroux – Colmar – Lille – Montargis – Nîmes – Orléans…

InternationalCopenhagen, Denmark – Las Vegas, United States – Stockholm, Sweden…

COACH FranceAlpes-Maritimes – Alsace – Calvados – Gironde – Île-de-France – Ille-et-Vilaine – Rhône…

InternationalBelgium – United States – Quebec, Canada…

BUS RAPID TRANSIT FranceÉvry – Lorient – Lyon – Metz – Nîmes – Rennes – Strasbourg – Tours.

InternationalLas Vegas, United States.

COACH RAPID TRANSIT FranceBeauvais-Amiens – Loire-Atlantique – Franche-Comté.

OUR CORE BUSINESS: BUS, COACH, TRAM, METRO, TRAIN

Page 13: Keolis Group At A Glance 2014/2015

2014, A YEAR OF EXPANSION

OUR REFERENCES

BICYCLES #2 in France 16,000 cycles

Agen – Angers – Blois – Bordeaux – Brest – Châlons-en-Champagne – Dijon – Laval – Le Mans – Lens – Lille – Lorient – Marmande – Metz – Montélimar – Nevers – Nîmes – Obernai – Orléans – Pau – Quimper – Rennes – Sarrebourg – Tours – Versailles – Vichy.

CAR-SHARING Under direct management Lille – Orléans.In partnership: Bordeaux – Metz – Rennes.

CARPOOLING Arras – Châlons-en-Champagne – Lens-Béthune – Lille.

PARKING #2 in France

Antibes – Avignon – Bordeaux – Cassis – CHR Metz-Thionville – Dijon – Les Arcs – Lille –Limoges – Lyon – Nice – Marseille – Montpellier – Nantes – Paris – Poitiers – Rennes – Rouen – Suresnes – Toulouse…

ON-DEMAND TRANSPORT Agen – Aix-en-Provence – Arras – Blois – Bordeaux – Caen – Calvados – Charente-Maritime – Châtellerault – Dijon – Dreux – Elbeuf – Île-de-France – Lens-Béthune – Lisieux – Metz – Orléans – Pontarlier – Roissy – Rouen – Sarrebourg…

TRANSPORT FOR PEOPLE WITH REDUCED MOBILITY

1st TPRM operatorFranceAngers – Bordeaux – Caen – Châteauroux – Laval – Lens – Lille – Lyon – Montargis – Nice – Orléans – Paris – Rennes…

InternationalUnited States – Sweden…

AIRPORT SHUTTLES FranceBordeaux – Marseille – Metz – Montpellier – Paris-CDG – Paris-Orly – Toulon-Hyères.

InternationalFort Lauderdale, United States.

AIRPORT MANAGEMENT Angers – Dole.

RIVER AND SEA SHUTTLES Bordeaux – Brest – Lorient.

AND FOR EVEN MORE MULTIMODALITY Bicycles (rental, parking, shared cycle hire), car-sharing, carpooling, parking,

sea and river shuttles, plus our specialised services: transport for disabled people and/or people with reduced mobility, airport services…

TRAM World leader 660 km 1,120 tramsets

FranceAngers – Bordeaux – Brest – Caen – Dijon – Le Mans – Lille – Lyon – Orléans – Strasbourg – Tours.

InternationalBergen, Norway – Gold Coast and Melbourne, Australia – Nottingham, United Kingdom – Porto, Portugal.

TRAIN 12 networks 5,800 km 1,300 trains

France – Germany – Netherlands – United Kingdom – United States.

METRO World leader in automated metros 240 km 489 trainsets

London, United Kingdom – Hyderabad, India – Lille, Lyon and Rennes, France.

BUS AND COACH 25,300 buses and coaches worldwide

BUSFranceAix-en-Provence – Amiens – Blois – Châteauroux – Colmar – Lille – Montargis – Nîmes – Orléans…

InternationalCopenhagen, Denmark – Las Vegas, United States – Stockholm, Sweden…

COACH FranceAlpes-Maritimes – Alsace – Calvados – Gironde – Île-de-France – Ille-et-Vilaine – Rhône…

InternationalBelgium – United States – Quebec, Canada…

BUS RAPID TRANSIT FranceÉvry – Lorient – Lyon – Metz – Nîmes – Rennes – Strasbourg – Tours.

InternationalLas Vegas, United States.

COACH RAPID TRANSIT FranceBeauvais-Amiens – Loire-Atlantique – Franche-Comté.

OUR CORE BUSINESS: BUS, COACH, TRAM, METRO, TRAIN

Page 14: Keolis Group At A Glance 2014/2015

COMMUNICATIONS DEPARTMENT20, rue Le Peletier

75 320 Paris Cedex 9 – FranceTelephone: +33 (0)1 71 32 90 00

[email protected]

CONTACT

OUR ORGANISATION

Keolis’ day-to-day operations are overseen by an Executive Committee comprised of:

Jean-Pierre Farandou (Executive Chairman, Keolis Group)Michel Lamboley (Group CEO)

Bernard Tabary (CEO, International)Frédéric Baverez (CEO, France and CEO, EFFIA)Olga Damiron (Group Human Resources Director)

Arnaud Van Troeyen (Executive Vice-President, Strategy and Development)Jacques Damas (Executive Director, Rail and Operations)

Laurent Kocher (Executive Director, Marketing, Innovation and Services)

3

GIVING PRIORITY TO CUSTOMER EXPERIENCE

Listening to passengers, understanding them, fulfilling their needs and providing them with the best quality of service are the ultimate goals of the Group’s philosophy, “Thinking like

a passenger”. This forms the basis of all Keolis’ initiatives. Each customer is seen as an individual, and the company’s aim is to make public transport increasingly attractive.

4

MAKING NETWORKS MORE FLUID Thanks to decades of cumulative experience in managing integrated networks, Keolis has

perfected its understanding of the four fundamental aspects of intermodal transport: infrastructure, ease of changes, passenger information and harmonisation of timetables between the various transport modes. With a presence across the entire mobility chain,

including car parking, Keolis rationalises existing networks and designs those of tomorrow, with the aim of promoting simplicity in urban travel and the attractiveness

of collective or shared transport.

5

DEVELOPING A COMMITTED AND RESPONSIBLE APPROACH

Keolis is committed to taking on board the specific concerns of each local authority. Its aim is to achieve balanced development of territories by favouring environmentally

friendly transport and alternative energy sources, while at the same time promoting diversity, equality, security and safety for all.

OUR AMBITIONS