Just some of what neighbourhood centres

doBrian L Smith

Non-profits Getting ResultsRBA Australia Summit

Sydney, 1st October 2015

ResultsBasedAccountabili

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R B A NSW T DoCS NC

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ResultsBasedAccountabili

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Results Logic

Translate

Stakeholders:

1. Community, customers, clients.

How do your initiatives improve our lives?

2. Funding bodies.

Is your service the best use of public money? Does it fulfil policy goals?

3. Neighbourhood Centre.

How can we improve our services and make a positive difference in our community?

4. Mark Friedman.

Are you using RBA™ properly?

Four – Way Conversation

Information and referral•How much: •One service:• People connected with information: 15,773• Assisted referrals: 724

Information and referral• How well:

Access of service by people experiencing disadvantage

Service

Region

State

Aboriginal 62% 4% 8%

Torres Strait Islander 23% 1% 1%

Language other than English spoken at home

6% 41% 29%

Cannot pay for essentials 98% 29% 26%

Never/rarely afford treats 98% 57% 56%

Social contact less than twice/week 17% 21% 18%

Information and referral

• How well (Aboriginal clients):

Service Region State

I was given information that was useful to me

68% 80% 97%

I found out about other services in my local area I did not know about

47% 63% 91%

I would recommend this service to others

98% 99% 98%

Information and referral

• Better off (Aboriginal client)s:

Service Region State

I know how to access other services in my community if I need them

68% 69% 92%

I am more willing to use other services if I need them

68% 81% 93%

I have already accessed other services (as a result of this service)

83% 99%* 99%*

Information and referral

• How well (Youth clients):

Service Region State

I was given information that was useful to me

98% 99% 96%

I found out about other services in my local area I did not know about

85% 93% 87%

I would recommend this service to others

95% 98% 95%

Information and referral

• Better off (Youth clients):

Service Region State

I know how to access other services in my community if I need them

91% 96% 92%

I am more willing to use other services if I need them

96% 92% 93%

I have already accessed other services (as a result of this service)

86% 89% 83 %

Information and referral

• How well (General clients):

Service Region State

I was given information that was useful to me

100% 99% 99%

I found out more about other services in my local area

95% 89% 92%

I would recommend this service to others

95% 98% 95%

Information and referral

• Better off (General clients):

Service Region State

I know how to access other services in my community if I need them

88% 90% 92%

I am more willing to use other services if I need them

93% 94% 95%

I have already accessed other services (as a result of this service)

82% 79% 84 %

Stakeholders:

1. Community, customers, clients.

How do your initiatives improve our lives?

2. Funding bodies.

Is your service the best use of public money? Does it fulfil policy goals?

3. Neighbourhood Centre.

How can we improve our services and make a positive difference in our community?

4. Mark Friedman.

Are you using RBA™ properly?

Four – Way Conversation