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Just some of what neighbourhood centres
doBrian L Smith
Non-profits Getting ResultsRBA Australia Summit
Sydney, 1st October 2015
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ResultsBasedAccountabili
tyRBA
R B A NSW T R B A
NSW T
DoCS
R B A NSW T DoCS NC
R B A NC
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ResultsBasedAccountabili
tyRBA
R B A NSW T
R B A NSW T
DoCSR B A
NC
Results Logic
Translate
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Stakeholders:
1. Community, customers, clients.
How do your initiatives improve our lives?
2. Funding bodies.
Is your service the best use of public money? Does it fulfil policy goals?
3. Neighbourhood Centre.
How can we improve our services and make a positive difference in our community?
4. Mark Friedman.
Are you using RBA™ properly?
Four – Way Conversation
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Information and referral•How much: •One service:• People connected with information: 15,773• Assisted referrals: 724
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Information and referral• How well:
Access of service by people experiencing disadvantage
Service
Region
State
Aboriginal 62% 4% 8%
Torres Strait Islander 23% 1% 1%
Language other than English spoken at home
6% 41% 29%
Cannot pay for essentials 98% 29% 26%
Never/rarely afford treats 98% 57% 56%
Social contact less than twice/week 17% 21% 18%
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Information and referral
• How well (Aboriginal clients):
Service Region State
I was given information that was useful to me
68% 80% 97%
I found out about other services in my local area I did not know about
47% 63% 91%
I would recommend this service to others
98% 99% 98%
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Information and referral
• Better off (Aboriginal client)s:
Service Region State
I know how to access other services in my community if I need them
68% 69% 92%
I am more willing to use other services if I need them
68% 81% 93%
I have already accessed other services (as a result of this service)
83% 99%* 99%*
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Information and referral
• How well (Youth clients):
Service Region State
I was given information that was useful to me
98% 99% 96%
I found out about other services in my local area I did not know about
85% 93% 87%
I would recommend this service to others
95% 98% 95%
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Information and referral
• Better off (Youth clients):
Service Region State
I know how to access other services in my community if I need them
91% 96% 92%
I am more willing to use other services if I need them
96% 92% 93%
I have already accessed other services (as a result of this service)
86% 89% 83 %
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Information and referral
• How well (General clients):
Service Region State
I was given information that was useful to me
100% 99% 99%
I found out more about other services in my local area
95% 89% 92%
I would recommend this service to others
95% 98% 95%
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Information and referral
• Better off (General clients):
Service Region State
I know how to access other services in my community if I need them
88% 90% 92%
I am more willing to use other services if I need them
93% 94% 95%
I have already accessed other services (as a result of this service)
82% 79% 84 %
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Stakeholders:
1. Community, customers, clients.
How do your initiatives improve our lives?
2. Funding bodies.
Is your service the best use of public money? Does it fulfil policy goals?
3. Neighbourhood Centre.
How can we improve our services and make a positive difference in our community?
4. Mark Friedman.
Are you using RBA™ properly?
Four – Way Conversation