itinerary rollout v6 - amadeuscompact itinerary and be ready to be migrated on the market migration...

Amadeus

Amadeus Itinerary

Product changes

April 2013

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Document control Security level In commercial confidence: Amadeus + ACOs + Customers

Company Amadeus IT Group SA

Department DIS/DPM/R&F/RES/COR

Author Sathese Kumar SUGUMARAN

Reviewed by Ian Paton Date <19 / 04 / 2013>

Approved by <Approver Name> Date <DD / MM / YYYY>

Version Date Change Comment By

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Table of Contents

1. Introduction .................................................................................................................... 4 Timeline ....................................................................................................................... 4 Process ........................................................................................................................ 4

2. Layout design enhancements ......................................................................................... 5

3. Itinerary .......................................................................................................................... 6 COMPACT Itinerary - Display ....................................................................................... 8 COMPACT Itinerary – Email ......................................................................................... 9 Overview .................................................................................................................... 10 Header (on first page) ................................................................................................ 10 Footer (when printed) ................................................................................................. 10 Itinerary Remarks & Check My Trip Link (Only Email) ................................................ 11 Flight, Seat, Stop & SSR ............................................................................................ 11 Flight (Open) .............................................................................................................. 11 Hotel - Automated ...................................................................................................... 12 Hotel - Manual ............................................................................................................ 12 Car Rental - Automated .............................................................................................. 13 Car Rental – Manual .................................................................................................. 13 Rail ............................................................................................................................. 14 Rail Ticket .................................................................................................................. 14 Travel Assistance ....................................................................................................... 14 Miscellaneous ............................................................................................................ 14 Air Taxi ....................................................................................................................... 15 Manual Tour ............................................................................................................... 15 Ground Surface .......................................................................................................... 15 Cruise ......................................................................................................................... 15

4. Content enhancements ................................................................................................ 16 Change of email title ................................................................................................... 16 Last Check in Time ..................................................................................................... 16 Connection Flight remodel .......................................................................................... 16 Removed non-smoking information ............................................................................ 17 Hotel/HT option .......................................................................................................... 17 Meal codes ................................................................................................................. 17 Train Number ............................................................................................................. 17 Infant information........................................................................................................ 18

5. Functional Changes...................................................................................................... 18

6. Appendix A – Migration schedule – Date. ................................................................... 20

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1. Introduction

The information contained within this document describes the changes to the Amadeus

default Itinerary application which will occur in the scope of our migration from TPF platform

to the new Open Backend Platform.

Amadeus are availing of this opportunity to simplify the functionality and introduce

enhancements.

Timeline The migration is phased by groups of Markets over the course of 2013 commencing in July.

Please refer to Appendix A for more details as to which market is planned to be migrated on

which date.

Markets interested to migrate earlier than the proposed date can contact central product

management team mentioned in the contact details in roll out.

TMC customers using scripting tools are requested to update their scripts to cope with

COMPACT itinerary and be ready to be migrated on the Market migration proposed date.

Process Office profile impacted is SPI with new value “OBECPT”

Newly created office Ids by default will be set to issue COMPACT itinerary document from

October this year.

ACO’s are requested to update their local ACE template to reflect the new SPI value i.e

“OBECPT”, so new offices will by default use COMPACT itinerary.

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2. Layout design enhancements

Amadeus has taken this opportunity to redesign the Plain Text Itinerary considering both the needs of the Travel Agent and the Passenger. The resulting document is easier to read and comprehend. This section outlines the new format for each segment type. The summary of changes is as follows:

1. 24 hour time format is used instead of 11:00 hour format

2. Cockpit, Cabin crew, equipment Aircraft owner information is removed when flight is

operated by different career.

3. All departure and arrival dates now include the year

4. Air and Rail record locators now associated at segment level.

(For Manual (Car, Hotel, Tour, Taxi) and Misc, Agent can use a comma “,”or slash “/”

in the free flow text to indicate carriage return.

5. Hotel Room and rate description" are no longer displayed by default. To display it the

user must append the /HT option

6. Smoking information is removed from flight display

7. For multi leg display, we no longer repeat information, e.g. equipment, operated by,

crew information etc.

8. Infant ticket number is displayed.

9. Improved language support e.g. day of the week

10. SSR always displayed at segment level for greater transparency Frequent flyer

always displayed at segment level for greater transparency

11. New rail segments are supported

12. Rail information booked from a flight display will be shown as a Rail segment now.

13. Rail EXC (Booking exchange code) integrated

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Users of all the above different layouts and OBEISO itinerary users will be migrated to the

below COMPACT Itinerary

COMPACT Itinerary - Display

A.P.G. BOOKING REF: 64S6S8

66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013

75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05

EMAIL: [email protected]

FLIGHT DL8600 - DELTA AIR LINES SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20

ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25

FLIGHT BOOKING REF: HJRAHP

RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEAT: REQUESTED FOR PETIT/NICOLAS

FREQUENT TRAVELLER: DL-KL123456789 FOR PETIT/NICOLAS

MEAL: BREAKFAST

VEGETARIAN MEAL, NON-DAIRY REQUESTED

NON STOP PARIS TO NEW YORK, NY

OPERATED BY: AIR FRANCE, AF 22

EQUIPMENT: AIRBUS INDUSTRIE A330-200

GENERAL INFORMATION -------------------------------------------------------------------------

CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE

ETC....

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COMPACT Itinerary – Email

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Overview

Header (on first page)

Footer (when printed)

1/2



75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05




75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05



-----------------------------------------------------------------------------





- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -



MEAL: BREAKFAST





GENERAL INFORMATION

-------------------------------------------------------------------------

CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM

RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

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Itinerary Remarks & Check My Trip Link (Only Email)

Flight, Seat, Stop & SSR

Flight (Open)

GENERAL INFORMATION -------------------------------------------------------------------------

CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE ETC....


-----------------------------------------------------------------------------





- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -



MEAL: BREAKFAST





A.P.G. BOOKING REF: 64WS4O


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


FLIGHT OPEN - AMADEUS SIX SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: NICE (COTE D AZUR) 19 MAY

ARRIVAL: PARIS (CHARLES DE GAULLE)

CLASS: (C)

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Hotel - Automated

Hotel - Manual

A.P.G. BOOKING REF: 64XGRF


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


HOTEL RESERVATION SUN 01 SEPTEMBER 2013

-----------------------------------------------------------------------------

LOCATION: RECIFE CHECK-IN: 01 SEP

CHECK-OUT: 03 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

NEED ROOM AT OLINDA HOTEL

REQUESTED

A.P.G. BOOKING REF: 64UD6Y


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013

-----------------------------------------------------------------------------

LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN

10120, THAILAND CHECK-OUT: 14 JUN

HOTEL BOOKING REF: 23932

RESERVATION CONFIRMED (GUARANTEE GIVEN)

RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S)

65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ROOM TYPE: (1)

TELEPHONE: 66-2-6791200

FAX: 66-2-6791199

CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO

AVOID CHARGES CXL PENALTY IS 100.00 PCT

OF FULL STAY

SERVICE: INCLUDED

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Car Rental - Automated

Car Rental – Manual

A.P.G. BOOKING REF: 64T3ZW


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


CAR RENTAL HERTZ CORP - PARIS SUN 01 DECEMBER 2013

-----------------------------------------------------------------------------

PICK UP: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 01 DEC 09:00

DROP OFF: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 04 DEC 18:00

TELEPHONE: 0825889755(PICK UP), 0825889755(DROP OFF)

CAR BOOKING REF: F812A3086F3

CONFIRMED

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

VEHICLE INFORMATION: MINI 2-DOOR CAR MANUAL HYBRID WITHOUT

AIR CONDITIONING - DESCRIPTION NOT

AVAILABLE

ESTIMATED TOTAL: EUR 157.75 4 DAY(S)

RATE CODE: TRANS1

SPECIAL EQUIPMENT, CAR TYPE OR MAKE SUBJECT TO AVAILABILITY,

CONDITIONS SUBJECT TO CHANGE

A.P.G. BOOKING REF: 64XKMN


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


CAR WED 14 AUGUST 2013

-----------------------------------------------------------------------------

PICK UP: FRANKFURT 14 AUG

DROP OFF: 18 AUG

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

VEHICLE INFORMATION: ECONOMY CAR (2 OR 4 DOORS) AUTOMATIC

AIR CONDITIONING

PROVIDE BB SEAT

FREETEXT

REQUESTED

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Rail

Rail Ticket

Travel Assistance

Miscellaneous

RAIL SNCF 009853 (TGB) SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: LILLE EUROPE 19 MAY 09:07

ARRIVAL: BRUXELLES MIDI 19 MAY 09:42

SNCF BOOKING REF: THOTDY

CLASS: A

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEAT: COACH 002 SEAT 012

RAIL TICKET(S)

-----------------------------------------------------------------------------

E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR

RAIL TICKET(S)

-------------------------------------------------------------------------

E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR

*THE E-TICKET NOTICE GOES HERE*

TRAVEL ASSISTANCE AMADEUS ATTRACTIVE INSURANCE 19 MAY 2013

-----------------------------------------------------------------------------

POLICY PERIOD: 19 MAY 2013 - 20 MAY 2013

PRODUCT: TO1 TOUSRISQUES

POLICY NUMBER: A00097648

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TOTAL PREMIUM: EUR 25.15

GEOGRAPHICAL ZONE: MOYEN COURRIER

SUBSCRIBER: PETIT/NICOLAS

INSUREES: PETIT/NICOLAS

TRIP VALUE: EUR39.00

EMERGENCY CONTACT: 123456789

A.P.G. BOOKING REF: 64WZHL


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


LIMOUSINE THU 12 SEPTEMBER 2013

-----------------------------------------------------------------------------

DEPARTURE: MADRID (MAD) 12 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

NEED LIMO WITH RUSSIAN SPEAKING DRIVER

THIS IS TEXT

SEPARATED BY SLASH

CONFIRMED

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Air Taxi

Manual Tour

Ground Surface

Cruise

AIR TAXI SUN 21 JULY 2013

-----------------------------------------------------------------------------

DEPARTURE: SANTIAGO DE COMPOSTELA 21 JUL

ARRIVAL: VIGO (VIGO AIRPORT)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TEXT

SEPARATED BY SLASH

REQUESTED

TOUR THU 12 SEPTEMBER 2013

-----------------------------------------------------------------------------

DEPARTURE: RECIFE PE (GUARARAPES INTL) 12 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TEXT

REQUESTED

VTAX MON 20 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: SYDNEY (SYD) 20 MAY 2300

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ARLANDA,STREET1

0000-0000000

BLABLA

CONFIRMED

CRUISE AMADEUS TEST PROVIDER SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: MIAMI 19 MAY

ARRIVAL: MIAMI 10 FEB

PROVIDER: GRAND PRINCESS - AMA AMADEUS TEST PROVIDER

BOOKING REF: XXXXXXXXXXXXXXXXXX

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BOOKING STATUS: REQUESTED

PASSENGER(S): TEST/ROB MR

TEST/LISA MRS

MULTI TRANSPORTATION METHODS OR CRUISE ONLY

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4. Content enhancements

This section outlines the changes in content and how it is processed

Change of email title The subject line of the email will reflect the first booking data regardless of type. Previously, the first flight segment was used. The year is also added. Example: Enhancement: PABLO/BRIASCO MR 05DEC2013 NCEPAR Present: PABLO/BRIASCO MR 05DEC NCEPAR

Last Check in Time The itinerary will display Last Check in Time; Each Airline should file this information for every flight departure in VSTD table. If the data is filed by airline then itinerary displays this information, if Airline has not filed it then this data is blank in itinerary. Example: Enhancement: LAST CHECK IN TIME: 07:20

Connection Flight remodel Connecting flight details will be displayed only when the connecting flights are different. If the connecting flights are the same then it is not displayed.

Example:

FLIGHT AF022 - AIR FRANCE MON 20 MAY 2013

-----------------------------------------------------------------------------



FLIGHT BOOKING REF: 65C9OX LAST CHECK IN TIME: 07:20


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

MEAL: MEAL/BREAKFAST


OPERATED BY: AIR FRANCE, AF


FLIGHT 6X566 - AMADEUS SIX SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: LONDON, GB (HEATHROW) 19 MAY 11:30

ARRIVAL: SYDNEY, NS (KINGSFORD SMITH) 20 MAY 17:55

RESERVATION CONFIRMED, BUSINESS (Y) DURATION: 21:25

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

STOP 1 LONDON TO SINGAPORE

STOP 2 SINGAPORE TO SYDNEY, NS

OPERATED BY: AMADEUS SIX, 6X

EQUIPMENT: BOEING 747-400

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Removed non-smoking information Non – smoking information has been removed.

Hotel/HT option Hotel rate and description information will be shown only when /HT option is used. Example: IED/HT

Meal codes The following extra meal codes will be supported on the OBE solution (the codes below are not supported on the TPF itinerary today) C ALCOHOLIC BEVERAGES COMPLIMENTARY

F FOOD FOR PURCHASE

P ALCOHOLIC BEVERAGES FOR PURCHASE

Y DUTY FREE SALES AVAILABLE

N NO MEAL SERVICE

V REFRESHMENTS FOR PURCHASE

G FOOD AND BEVERAGES FOR PURCHASE

Train Number The train number will now contain leading zeros: Example: TPF: SNCF 150 OBE: SNCF 0150

HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013

-----------------------------------------------------------------------------

LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN

10120, THAILAND CHECK-OUT: 14 JUN

HOTEL BOOKING REF: 23932

RESERVATION CONFIRMED (GUARANTEE GIVEN)

RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S)

65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ROOM TYPE: (1)

TELEPHONE: 66-2-6791200

FAX: 66-2-6791199

CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO

AVOID CHARGES CXL PENALTY IS 100.00 PCT

OF FULL STAY

SERVICE: INCLUDED

/ ADULTS: 1 / BANGKOK ROMANCE PACKAGE ONE BEDROOM SUITE,59-97SQM,NEWLY MIN.2

NTS STAY REQ. INCL ONE WAY AIRPORT TRAN (ARRIVAL FLT DETAIL IS REQ), ONE

APSARA DINNE

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Infant information If the INF surname is not specified in the booking, then the PAX name linked to this INF will be shown.

5. Functional Changes

This section describes the functional changes to the application. Simplifications targeted at legacy/old features which are no longer valid in today’s workflow. Unified layout The IBP/J/D entries will still be supported but they will result in the same extended layout/display as generated from IEP/J/D.

Email Authority granted by default All agents will now be able to send the Itinerary email by default. Segments will be shown only in PNR chronological order, i.e. the setting of SOR indicator will no longer be taken into account.

De-scoped segment - Amtrak The Amtrak segment type will no longer be shown on the itinerary, and any functional entries relating to it will no longer work: De-scoped segment – Automatic Tour The Automatic Tour segment type will no longer be shown on the itinerary, and any functional entries relating to it will no longer work: Email Sender address change Email Sender address i.e. the From email address will change. The following hierarchy will be used to define the “From email” value i.e. the Sender email address

1. Agent can choose to manually add a structured RMZ remark in the PNR which will

populate the “From email “ value

e.g of RMZ input = RMZ CONF*FROM:[email protected]

2. The Sender address value (called SEND_FROM_EML preference) from the LSS

parameter, if one is present, is considered as a “From email “value.

3. The email address defined in the office profile (EML field ), if present is considered

as a “From email “ value together with the office profile NAM Field.

4. If the “From email “ value is not available and the email “’reply to”’ field is populated,

this “’reply to”’ value will be displayed as a “From email value“.

5. The default Amadeus email address [email protected] will be used as a “From

email “value.

mailto:[email protected]

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Email Reply to address The following hierarchy will be used to define the email address which will display in the

‘”reply to”’ email field

1. Agent can choose to manually add a specific RMZ remark in the PNR which will

populate the “From email “value.

e.g of input RMZ CONF*RPLY::[email protected]

2. Agent can continue to use WM/ commands and define 'Reply To'

information.(WM/RPY, user level, then office level)

3. If the “reply to “value is not available and the “From email “ field is populated, this

“From email”’ value will be displayed as a “reply to”’ value.

4. The default Amadeus email address [email protected] will be used as a ‘”Reply

to”’ value.

DPR printing DPR (Distribution Profile Record) printing will no longer be supported, e.g. IEP/ST12AB (where 12AB is a distribution profile record)

Combined hotel voucher print and itinerary print Combined hotel voucher print and itinerary print will no longer be supported (e.g. HVP/IEP etc.).

mailto:[email protected]

itinerary rollout v6 - amadeuscompact itinerary and be ready to be migrated on the market migration...

Documents