issue: 01 quality manual · quality manual issue: 01 revision: 00 date: 01 june 2016 chapter: seven...

QUALITY MANUAL Issue: 01

Revision: 00

Date: 01 June 2016

Chapter: Seven

Page: 1 APPENDIXES

7.0 APPENDIXES

7.1 LIST OF APPENDIXES

APPENDIX 7.1.1Q AIRCRAFT REFUELING CHECKLIST … … … 2

APPENDIX 7.1.2 Q OUTSTATION AUDIT CHECKLIST … … … 3

APPENDIX 7.1.3Q STOCKLIST / DISTRIBUTOR CHECKLIST… … … 6

APPENDIX 7.1.4Q WORKSHOP AUDIT CHECKLIST … … … 8

APPENDIX 7.1.5 Q STORE AUDIT CHECKLIST … 10

APPENDIX 7.1.6Q TECHNICAL LIBRARY AUDIT CHECKLIST … … … 13

APPENDIX 7.1.7Q MAINTENANCE AUTHORIZATION CERTIFICATE… … … 15

APPENDIX7.1.8Q NON – COMPLIANCE REPORT … … … 16

APPENDIX 7.1.9Q CORRECTIVE ACTION REQUEST … … … 17

APPENDIX 7.1.10Q CERTIFYING STAFF LIST … … … 18

APPENDIX 7.1.11Q FINDING / CORRECTIVE PREVENTIVE ACTION … … 19

APPENDIX 7.1.12Q SUPPLIER EVALUATION AND APPROVAL FORM … 20

APPENDIX 7.1.13Q MAINTENANCE/RECTIFICATION CARD … … … 21

APPENDIX 7.1.14 Q AUDIT PLANNING CHECKLIST … … … 22

APPENDIX 7.1.15 Q AIRCRAFT SURVEY CHECKLIST … … … 23

APPENDIX 7.1.16 Q FUEL FACILITY CHECKLIST … … … 28

APPENDIX 7.1.17 Q SECURITY CHECKLIST … … … 33

APPENDIX 7.1.18 Q DANGEROUS GOODS CHECKLIST … … 39

APPENDIX 7.1.19 Q FLIGHT OPERATIONS CHECKLIST … … 41

APPENDIX 7.1.20 Q FLIGHT DATA MONITORING CHECKLIST … … … 49

APPENDIX 7.1.21 Q FLIGHT SIMULATOR CHECKLIST … … … 51

APPENDIX 7.1.22 Q CABIN CREW CHECKLIST (Management & Control) … … 56

APPENDIX 7.1.23 Q CABIN CREW CHECKLIST (Training & Qualification … … 61

APPENDIX 7.1.24 Q CABIN CREW CHECKLIST (Line Operations) … … 66

APPENDIX 7.1.25 Q CABIN CREW CHECKLIST (Cabin/Cargo Compartment

Systems & Equipment) …… …. 72

APPENDIX 7.1.26 Q GROUND AND CARGO HANDLING PROVIDER … … 77


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APPENDIX 7 .1.1Q LINE MAINTENANCE ACTIVITY MONITOR

AIRCRAFT REFUELING CHECKLIST

NOS INSPECTIONS REMARKS/CONDITION

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11 12 14 14

Check delivery pressure (Max. 55 PSI) Check entre system for leaks Check operations of the ‘dead man control” and proper use. Check the bonding cables for condition. Is dispenser/browser correctly bonded to the A/C? Is dispenser correctly bonded to the Hydrant pit, are the delivery hoses correctly bonded to the A/C? Is dispenser/browser correctly positioned relative to the A/C (Must be driven away in forward direction). Check supply/delivery hoses and nozzles for condition. Check if dispenser/browser is equipped with fire Extinguishers. Check all dust caps for presence and condition. Fuel sample has been taken (before and after refueling and checked with the sheet-detector or equivalent. Is the “aircraft flight log” filled in correctly? Fuel quantity – reading on arrival, flight plan quality Is the specific gravity (e.g.) given on the “fueling order”? Has the total fuel quantity been checked with the measuring Sticks?

A/C……………….

REG………………

FLT NO…………

DATE……………

START……………

TIME……………..

END…………………

TIME………………..

SUPPLIER…………

DISPENSER

NO………………….


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APPENDIX 7.1.2Q OUTSTATION AUDIT CHECKLIST

PART 1: PRELIMINARY: TO BE COMPLETED BEFORE LEAVING BASE

Date of Inspection: ……….. Report: …………… Previous follow up: ……………….

Items and corrective action completed: Yes/No: ……………………………………

Station notified of intended visit: Yes/No: ……………………………………

PART 2: TO BE COMPLETED DURING SURVEY

A. GENERAL

Station: ………………………. Station Engineer: ………………………….

Date of Survey: ……………………………………………………………………

Total Number of Engineers in the Station: ………………………………………..

Adequate License coverage (Yes/No): ……………………………………………

Aircraft handled by Airstream for other Company(ies): …………………………

B. MAINTENANCE ADMIN AND TECHNICAL LITERATURE

Check the following for effectiveness of filling, accuracy of holding and recording compliance with instructions,

amendment and conditions:

i. Technical Log originals

ii. PDI and transit Sheets

iii. Accident/Incident Reporting

iv. Engineering Instruction

v. Maintenance Manuals

C. MICROFILMS READER/PRINTER

i. Effective positioning

ii. Staff familiarization

iii. Amendment state

D. STORES

1. Tidiness, effectiveness and layout.

2. Facilities for location of items in store indexing binding

3. Stores holding (sample against station imprest)

4. Stores records effective and up-to date

5. Correct records for deficiency and surplus

6. Shelf life control effective and up-to date

7. Check compliance of all precision and test equipment

8. Items subject to shelf life control adequate sealing

9. Tyres and wheels correct storage and identification

Satisfactory Not Satisfactory




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10. Inflammable store-check the following for correct storage rotation shelf-life effectiveness of holding: Oil and Fluid. Adhesives. Paints. Correct and adequate identification of oil cans grease guns and measures.

11. Pool items for correct identification E. EQUIPMENT

Check condition and storage of ground support equipment as applicable:

1. Sacking equipment

2. Air, Oxygen, conditioning, power equipment

3. Engine slings towing emergency equipment

4. Conditioning and test date of all fire extinguishers on engineering equipment and premises, fire orders.

5. Condition and effective use of engineering vehicles.

F. FUELING FACILITIES

1. Carry out spot checks on bulk installations and fuel company records

2. Carry out spot check on tanker and fueller quantity, control records.

3. Availability of water checking equipment.

G. TARMAC PROCEDURE AND CO-ORDINATION

1. Standard of transit maintenance and defects rectification

2. Fuel tank water drain procedure

3. Standard of technical log entries

4. Add procedure

5. Start up drill and use of headset

H. WORKSHOP

1. Layout and cleanliness.

2. Battery charging equipment, records, condition spares.

3. Shop capability.

4. Tool boards.

5. Workshop equipment fire protection.


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GENERAL OBSERVATION AND ADDITIONAL COMMENTS

Period of inspection: ………………………………………………

Inspection carried out by: Name and Signature

………………………………………………………………………

Designation: ………………………………………………………..

Date: ………………………………………………………………..

APPENDIX 7.1.3Q QUESTIONAIRE (STOCKLIST/DISTRIBUTOR) CHECKLIST

(STOCKLIST/DISTRIBUTOR/AGENCY)

This Questionnaire is intended to furnished data relative to the capability of the supplier to control the quality and conformance of applicable supplies to Airstream’s contract/requirements. Date of Visit……………………………….. 1. GENERAL Name/Address of Supplier:…………………………………………………Tel. No………………….. Address of Manufacturer Facility………………………………………..Tel. No……………………... Type of product to be supplied under Airstream’s approval. 2. ORGANIZATION Head of Quality Assurance…………………….. …. Title………………………………………… Reports to:………………………………………….. Title………………………………………… Deputy Signatory…………………………………… Title………………………………………… NO. of Inspection/Stores Personnel……………….. Inspection Symbol………………………… 3. INSPECTION DOCUMENTATION Is Store Keeper in receipt of orders placed by Airstream’s? Are adequate stores records maintained showing batch identification and inspection stage passed? Are all necessary documents to ensure compliance? with order up to date and available to store personnel?



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For how long? 4. MATERIAL CONTROL

Is Bonded Stores available? Are parts adequately Identified in stores? Are parts physically checked for conformity? Are parts identified during transit and storage to prevent mixing? Is Quarantine Store available? Are parts in Quarantine Store adequately identified?

Can parts be removed from Quarantine store without authority? Are parts/materials currently stored in accordance with manufacturer’s shelf life requirements? ANY OTHER COTNROL

5. INSPECTION CONTROL

Are in-coming goods inspected for conformity with order/Documentation Are all parts finally inspected prior to packing and dispatch? Is adequate action taken to prevent re-occurrence of defect? When defective parts are found, have they been rejected and returned to supplier? If so by whom? Is effective action taken when unsatisfactory quality is found? If so, by whom?


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Any other comments 6. HOUSE KEEPING

Are parts handled and stored to prevent damage occurring? Are delicate parts handled satisfactorily through all stages?

Is sufficient lighting available to ensure correct handling? Delete items not applicable to agency. Results of Assessment ……………………. Approved/Not Approved…………………….. Assessor:…………………………………………………………………………………………..

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APPENDIX 7.1.4Q WORKSHOPAUDIT CHECKLIST

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APPENDIX 7.1.5Q STORES AUDIT CHECKLIST

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Facility ........................... Actual audit date ..................... Report no ........................

Auditor’s name Planned audit date Report date

References

No. 2. Quarantine Store No Yes remarks

1. Is the store clean and tidy?

2 Are part of the different serviceability status being segregated correctly?

3 Are part serviceable parts being issued green labels within a reasonable time?

4 Have order been raised for the components that require spare parts?

5 Are unserviceable item being processed within a reasonable time?

3. Rubber Store

1 Is the store clean and tidy?

2 Is there a system in place to monitor temperature/humidity?

3 Are the racks in good condition?

4 Are tires stored in racks and color-coded?

5 Check 10 times for expiry dates

6 Check 10 times items for trace ability through batch number, SMAR form

7 In the lighting adequate?

8 Are there any O-rings seals, hose etc with damaged or torn packets?

4. Oil and Chemical Stores

1 Is the store clean and tidy?

2 Is the lighting adequate?

3 Are the light fitting of the ‘spark proof type?

4 Are there any oil and greases that are not being used on the Golden Falcon Aviation S.R.L fleet?

5 Are the shelves in a good state of repair?

6 Is the store kept locked when not inn use?

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APPENDIX 7.1.6Q TECHNICAL LIBRARY AUDIT CHECKLIST

Facility ........................... Actual audit date ..................... Report no ........................

Auditor’s name Planned audit date Report date

References

No. Yes No remarks

1. Is the Library clean and tidy?

2 Is the Library big enough to contain all appropriate manuals

3 Is the illumination, ventilation and cooling adequate?

4 Are there adequate seats and tables available?

5 Are there any aural and visual distractions around and in between the library?

6 Is there adequate office available for the Liberians?

7 Can the relevant office jobs be carried out without obstructions or restriction?

8 Does the computer suffice in order to comply with the required work?

9 Do coping and printing machines suffice?

10 Are there adequate equipment to carry out all relevant job in the library e.g lamination, scanning photocopier etc.?

11 Is the library having any emergency exits?

12 Is there a smoke alarm fitted in the entire exit?

13 Has each smoke alarm been tested recently?

14 Is there a fire extinguisher available and is within its correct periods?

15 Check the following manual for condition and revision date

16 Are the Liberians qualified for the job they do?

17 Are personnel received training and recurring training on MPM?

18 Is the library equipped with the entire necessary maintenance manual for the aircraft in the Golden Falcon Aviation S.R.L Fleet?

19 Are service building, Airworthiness Directory, and service letters etc.

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APPENDIX 7.1.7Q MAINTENANCE AUTHORIZATION CERTIFICATE


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APPENDIX 7.1.8Q NON – COMPLIANCE REPORT


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APPENDIX 7.1.9Q CORRECTIVE ACTION REQUEST


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APPENDIX 7.1.10Q CERTIFYING STAFF LIST


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APPENDIX 7.1.11Q FINDING / CORRECTIVE PREVENTIVE ACTION


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APPENDIX 7.1.12Q SUPPLIER EVALUATION & APPROVAL FORM

Due to the result of this evaluation, the above mentioned subcontractor is found to be in compliance with Golden Falcon

Aviation S.R.L quality requirements. As such this company is approved for a next period as a contractor for Golden

Falcon Aviation S.R.L for the specified activities.

Date:

Name:

Signature:


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APPENDIX 7.1.13QMAINTENANCE/RECTIFICATION CARD

MAINTENANCE/RECTIFICATION CARD CARD SERIAL NO……………………....

CHECK TYPE

A/C TYPE

REG NO. RECTIFICATION CARD NO.

PAGE………

DATE

AD SB MOR REF TASK CARD NO.

ZONE AREA ORIGINATED BY SIGNATURE STAMP

INSPECTION REQUIRED/DEFECT FOUND/ RECTIFICATION REQUIRED

RECTIFICATION CARRIED OUT

DONE BY

TECHNICIAN ENGINEER


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I hereby certify that the Inspection/Repair/Overhaul/Replacement/Modification specified above has been carried out in accordance with the requirements of SMAR CARs AND IS FIT FOR RELEASE TO SERVICE SIGNED:__________ AUTHORITY: ___________ DATE: ________ TIME: ___________

APPENDIX 7.1.14Q AUDIT PLANNING CHECKLIST

AUDIT PLANNING FORM – Activity DATE

COMPLETED

REMARKS

1. Notify auditee 1 month prior to audit of visit.

2. Review any previous audit reports (if any) to determine

last status of subject.

3. Request and review relevant documents, manual etc

before undertaking the audit.

4. Ensure a review of latest organization chart is carried

out to identify correct person to be interviewed.

5. Ensure appointment with the above in item 4 are booked

and confirmed BEFORE the audit dates.

6. Ensure the ‘Opening and Closing Meetings’ has been

planned and confirmed with auditee (venue, time, and

who will attend).

7. Ensure that the audit scope and checklists have been

reviewed and the latest versions are only being used.

8. Ensure confirmation of all travel and other logistics is

completed

9. Ensure this checklist is completed and is shown to the

Lead audit/QM


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APPENDIX 7.1.15Q AIRCRAFT SURVEY CHECKLIST

1. Aircraft Information and Documents

1 Aircraft Registration : A/C Serial No:

2 Aircraft Type :

3 Aircraft Hours : Aircraft Landings:

4 Engine No 1 Serial No: Engine No 2 Serial No:

Hours: Hours:

Cycles; N1: N2: Cycles: N1: N2:

Yes No Remarks

5 Is the aircraft Documents Binder in good condition?

6 Check the following in the Binder

a Contents page

b Technical log book

c A copy of the MEL. Last revision#: Date:

d Weight and balance data. Last weighing date:

e Insurance certificate Due date:

f Certificate of Release to Service Due date:

g Certificate of Airworthiness Due date:

h Radio license

i Noise Certificate

j Air Operators Certificate

k Deferred Defect Sheet

l A statement of Life Limited Parts

m A statement of the Engine Maintenance Programme

Satis Unsatis Remarks

7 Check the following manuals for condition and revision date

a Approved Flight Manual Rev#: Date:

b Approved Supplementary Flight Manual Rev#: Date:

c Operations Manual Part A Rev#: Date:

d Operations Manual Part B Rev#: Date:

e Route Manual Rev#: Date:

f Cockpit Checklist Rev#: Date:

h Emergency Checklist Rev#: Date:

i Supplementary Checklist Checklist Rev#: Date:

j Emergency contact numbers/Radio Frequency Rev#: Date:

k Dangerous Goods Regulations Quick Rev#: Date:


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2. Maintenance Inspection and Log Book Entry Yes No Remarks

1 Approved Maintenance Program Authority: Reference

2 Was the Certificate of Release to Service duly completed, signed and dated by authorized CSAM?

3 Were the inspections sheet completed and duly signed and dated?

4 Were the inspection carried out in time?

5 Were the necessary SB’s and AD’s carried out as when due?

6 Were any inspection deferred? lf any, list all the inspection as an appendix

7 Was the log books entry legible?

8 Were the log books inspected and duly signed, stamped and date by the Quality Inspected?

9 Were snags entered into the Technical Log by pilots and auctioned by CSAM transferred into the Aircraft log books?

10 Were any snags found during inspection schedule?

11 Were the snags deferred?

12 Were the flight test entries completed and duly signed as satisfactory?

13 Were major structure repairs documented on the Modification log book?

14 Are records of last spectrum oil Analysis Programme (SOAP) available? (Logistics, technical records)

15 Check the compliance or repetitive SB’s and AD’s

3. Maintenance Defect Entries Yes No Remarks

1 Was there any Deferred Defect?

2 Was the MEL used frequently on Deferred Defects?

3 Was MEL extension required?

4 Were MEL procedures for implementation correct?

5 Is the base stocked with adequate MEL items for class A & B items?

6 Defect Deferrals frequency : not often

7 Is there any defect rectifications procedures?

4. Maintenance Defect Entries

1 Check for condition/corrosion/cleanliness

2 Exterior colour schemes and markings

3 Exterior paint

4 Check general condition of sealants and calking particularly between antennas’ and aircraft skin

5 Interior placards and marking

6 Interior markings

7 Interior paint

8 Check windscreen/Plexiglas panels for condition/cleanliness


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9 Door safety straps

10 Fuel hydraulics specification marking

11 Check panels, cover and fasteners for condition/cleanliness

12 Check the landing gears for condition/leaks

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13 Check tyres for condition/wear

14 Check the brakes for wear

5. Avionics Satis Unsatis Remarks

1 Check the all avionics bay for condition/cleanliness/corrosion

2 Check the battery bay for condition/cleanliness/corrosion

3 Check the radome for cracks/nicks

Check the following Avionics equipment as per SMAR requirements

Quantity Yes No Remarks

4 Check the operation of all external and internal light.

5 Anti-collisions strobe lights

6 Position lights

7 Landing lights

8 Taxi lights

9 Static wick

a Autopilot

b Weather radar

c VHF Communication

d VHF Navigation

e HF Communication

f FDR/CVR

g DME

h RMI (EFIS)

i ATC Transponder

j GPWS

k GPS

l Radio Altimeter

m ADC

n INS

o Main Compass

p Flight Director

q ADF

r TCAS

s ELT

t CPI

u FMS

6. Safety Equipment and Furnishing Satis Unsatis Remarks


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1 Check the following equipment/system for condition/cleanliness

a Cockpit

b Flight Crew seats

c Flight Crew seat belts

d Flight Crew seat inertial reels

e Interior upholstery

f Passenger seats

g Passenger seat belt

h Floor covering

i Cargo compartment area

j Restraints nets etc

k Auxiliary operational equipment (mission specific)

7. Safety Equipment and Furnishing (cont)

i Safety instruction Cards

m Life jackets/vests Last inspt date: Due date:

n Life raft Last inspt date: Due date:

o Survival Kit

p ELT. Type: Inspection date: Due date:

q ELT/water activated

r Underwater locator (device) transmitter

s Battery sonic/locator

t Battery ELT/water activated

u Emergency VHF transceiver (handheld)

v ELT hand held unit (personnel)

w First Aid Box

Fwd: Last inspt date: Due date:

Aft: Last inspt date: Due date:

x Portable Fire Extinguishers Fwd: Aft:

Fwd: Last inspt date: Due date:

y Medical evacuation equipment

z Crash axe

aa Torches 2 should be on board

bb Nitrogen charged bottle for the float: Last inspt date Due date:

8. Engines

1 Check the condition of the fire walls

2 Check the engine deck for oil leaks

3 Check the general condition of the two engines

4 Check the illegal use of tie wraps

5 Check the engine cowlings for condition

9. Transmission/Drive Train

1 Check the Main Rotor Gearbox for condition for cleanliness and leaks


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2 Check the Transmission deck for condition and cleanliness

3 Check the condition of all shafts and associated parts

10. Open Carried Forward Defects Due Remarks

None

11. Extension in force Due Remarks

None

12. Audit defects Due Remarks

13. Quality Inspectors’ Comments Due Remarks


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APPENDIX 7.1.16Q FUEL FACILITY CHECKLIST

Facility Actual audit date Report No

Auditor’s Name Planned audit date Report

References SMAR CARs Parts 6 & 9; MPM/MCM

1.0 GENERAL Satis Unsat Remarks

1.1 Check if the personnel involved in fuel handling are trained on the job based on MCM.

1.2 Check the refresher training in fuel handling procedures i.a.w. MCM.

1.3 Checks if the personnel followed the procedure are as laid down in the procedure manual and MPM/MCM.

1.4 Check if the personnel were trained on SPCC-Spill Prevention, Control and Countermeasure Plan.

1.5 Check if there are emergency telephone numbers published and available to be used.

1.6 Check if the personnel are aware of any emergency numbers needed to call fire crews.

1.7 Check the personnel are aware of ERP manual

2.0 STORAGE Satis Unsat Remarks

2.1 Check the fuel storage area for cleanliness and tidiness

2.2 Check the fuel storage area free from signs of fuel leakage

2.3 Check the fuel storage tanks within their inspection period

2.4 Check all tank vent protection gauzes clean and intact?

2.5 Check the external condition of the fuel tanks for corrosion.

2.6 Check that the tank identification, inspection date, serial number contents and capacity are all clearly marked

2.7 Check fuel samples from the tank sump drain. The samples should be clear, bright and free from solid matter. The sample must be checked for dissolved and free from water by using water detection capsule.

2.8 Check the tank is calibrated

2.9 Check tank contents gauge/sight glass/dip stick condition and operation.


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2.10 Have all resistance bonding leads been checked for correct continuity? The resistance should not be more than 0.5ohms

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STORAGE (cont) Satis Unsat Remarks

2.11 Check the containment wall for fuel spill is made of concrete dikes.

2.12 Check the minimum dike size is base on the volume of the largest tank, plus approximately 12 inches of the additional dike wall height as freeboard for rain and excess fluid collection.

2.13 Check the firefighting equipment readily available during discharge and filling operations and are within inspection period.

2.14 Check the fire extinguisher of CO2 and Foam type and within inspection period.

3.0 RECEIVING STATION Satis Unsat Remarks

3.1 Check the area around the pump and the filtration units for cleanliness, general appearance and condition

3.2 Check for sign of fuel leaks especially around the valves.

3.3 Carry out a visual inspection along the entire length of the receiving hose whilst under system pressure, check for external damage, soft areas, blistering, leakage, and/or any other sign of weakness, Attention should be paid to those sections 45cms of couplings.

3.4 Check the filter differential pressure is within the inspection period.

3.5 Check the differential pressure is taken weekly as recommended.

3.6 Check the flow meter are within calibrated period: Calibrated due date:

3.7 Check the grounding cable for continuity and resistance.

3.8 Check that the resistance and continuity checks are recorded.

3.9 Check for any sign of the leakage at the valves.

3.10 Check for the availability of proper fire extinguisher (CO2 and Foam)

3.11 Check the fire extinguisher are within the inspection period


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4.0 PUMPING STATION (to the aircraft refueling station)

4.1 Check the area around the pump and the filtration units for cleanliness, general appearance and condition.

4.2 Check for sign of fuels especially around the valves.

4.3 Carry out a visual inspection along the entire length of the receiving hose whilst under pressure, check for external damage, soft areas, blistering leakage, and/or any other sign of weakness. Attention should be paid to those sections 45cms of couplings.

4.4 Check the filter differential pressure is within the inspection period

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PUMPING STATION (to the aircraft refueling station) Satis Unsat Remarks

4.5 Check the differential pressure is taken weekly as recommended.

4.6 Check the flow meter are within the calibrated period: Calibrated due date:

4.7 Check the grounding cable for continuity and resistance

4.8 Check that the resistances are record is recorded.

4.9 Check for any sign of the leakage at the valves.

4.10 Check the fire extinguishers are within the inspection period.

4.11 Check the flow meter for bowser refueling is within the calibrated period.

5.0 AIRCRAFT REFUELING STATION Satis Unsat Remarks

5.1 Check the area around the pump and filtration units for cleanliness, general appearance and condition

5.2 Check for sign of fuel leaks?

5.3 Check the filter differential pressure is within the inspection period.

5.4 Check the differential pressure is taking weekly as recommended

5.5 Check the grounding cable for continuity and resistance


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5.6 Check that the resistances are recorded.

5.7 Check for any sign of the leakages at the valves.

5.8 Check the pressure relief valve and the pressure switches are within calibrated and inspection period

5.9 Check the condition and operation of the delivery nozzle ensure correct lock off and no leaks, check that dust cover is present and secure.

5.10 Take a fuel sample from the nozzle. Check for appearance and for dissolved and free water.

5.11 Check the condition of the bonding cable over the entire length.

5.12 Carry out continuity check and resistance check between the end connection and the system pipe-work, resistance should not excess 0.5ohms.

5.13 Check all the fire extinguishers for condition and the expiry dates.

5.14 Check that the personnel aware of the system to report fuel related incidents/accidents?

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6.0 QUALITY CONTROL & RECORDS Satis Unsat Remarks

6.1 Are quality control checks made in accordance with the previous recommendations for all equipment, fuel sampling, maintenance programs etc, and documentation of those checks retained?

6.2 Are written logs/checklists available to indicate all the required checks are being performed? See previous references for frequencies

6.3 Are calibration records available for all the previously noted calibration requirements for all meters, gauges, and PRV?

6.4 Is there a QA program for transport tanks to verify they are sealed on receipt?

6.5 Are fuel settling Requirements observed (one hour/foot of fuel depth)

6.6 Quality records allow tractability back to source of the fuel?

6.7 Are the daily, weekly, monthly and annual inspections being carried and recorded?


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6.8 Are these inspections recorded?

6.9 Are the correct records being maintained concerning fuel delivery and storage?

6.10 Are fuel pump maintenance checks carried out on a regular basis?

6.11 Are density analysis checks being carried out prior to tanker discharge?

7.0 TRAINING Yes No Remarks

7.1 Is there a fuel training & qualification program and are training records available for personnel maintaining the system and conducting refueling?

7.2 Is competence checked periodically?

8.0 SAFETY Yes No Remarks

8.1 Are signs available for : No Smoking, Flammable, etc

8.2 Are appropriate MSDS (Hazardous Material) available

8.3 Is an eyewash station available?

8.4 Are spill clean-up/containment supplies available?

8.5 Are goggles and gloves worn during refueling operations?

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9.0 DEFICIENCIES

RECOMMENDATIONS

1

2

3

4

5

6

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APPENDIX 7.1.17Q SECURITY CHECKLIST

AUDIT Nº DATE : LOCAL : AUDITORS:

AREA AUDITED : AUDITED REPRESENTATIVES:

1- Organization and Management – OPS

Contents S N/S N/A

1 – A Security Programme in compliance with the requirements of the civil aviation security

programme that clearly defines the security policy and standards of the Golden Falcon

Aviation S.R.L.

Obs:

2 – A Head of Security, with direct access to the accountable manager, regardless of the

reporting structure with responsibility for the development, implementation and

maintenance of the Security Programme.

Obs:

3 – An Organization and management system for Airstream Security Programme that:

clearly defines responsibilities and authority; ensures an appropriate level of competence,

experience and skill among personnel.

Obs:

4 – A process to ensure that personnel engaged to implement security controls have been

subjected to pre-employment checks in conformity with applicable national legislation.

Obs:

Manuals and Documentation – OPS

5 – A system that includes processes for control, distribution, and revision of manuals and

documents associated with its Security Programme including a method for issuing

temporary and / or emergency revisions.

Obs:

6 – A process to ensure applicable contractors and external service providers receive formal

instructions on a timely basis, to meet requirements of the Security Programme. It shall

include normal handling details and also measures related to any special carriage.

Obs:


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Quality Assurance – OPS S N/S N/A

7 – A quality assurance programme to ensure that set Security Programme objectives are

achieved and security standards are being properly applied throughout the operations.

Root cause analysis shall be carried out to eliminate non conformities.

Obs:

8 – A process for conducting surveys that identify security needs and weaknesses, and for

conducting tests that assess proper implementation and effectiveness of security controls.

Obs:

Training Programmes – OPS

9 – A security training programme that is consistent with the civil aviation security programme – SMAR - . The security training programme shall contain at least: an initial training course; recurrent training undertaken at intervals to ensure personnel retain effectiveness in carrying out assigned duties; a curriculum that ensures personnel who carry out security functions is able to recognize and protect against unlawful interference; crew members and ground handling personnel are trained respond to acts of unlawful interference and disruptive passenger behavior.

Obs:

10 – A process for reviewing and updating or revising security training programmes for

continuous improvement, and to reflect regulatory or operational changes.

Obs:

11 - Establish a system for recording completion of training, as applicable, that provides for

retention, identification, storage, protection, retrieval and disposition of records.

Obs:

1- Contracted Services – OPS

1 – A process to monitor and ensure that relevant contractors and external service providers

are aware of and in compliance with the Security Programme of the Airstream and

applicable regulatory requirements.


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Obs:

2 – A process to ensure that contractors and other relevant service providers have

established a security training programme that is similar to the SMAR and consistent with

the civil aviation programme.

Obs:

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Acess Control – OPS S N/S N/A

3 – Measures that ensure adequate supervision over the movement of personnel to and from

the aircraft to prevent unauthorized access to aircraft, including intrusion into the flight

deck.

Obs:

4 – A system to ensure pre-flight security checks of aircraft at the beginning of each operating

day to discover unauthorized person or objects like weapons, dangerous devices,

explosives or any other suspicious objects that may have been placed on board the

aircraft.

Obs:

5 – Measures to prevent the introduction of unauthorized weapons, explosives or any other

dangerous devices on board an aircraft.

Obs:

6 – A process for coordination with airport authorities to ensure the existence of effective

access control to restricted areas of the airport and other facilities such that only

authorized personnel gain access to these areas.

Obs:

Carriage of Weapons

7 – A process to ensure that carriage of weapons on board the aircraft by law enforcement

officers and other authorized persons acting in the performance of their duties is

consistent with special authorization in accordance with the laws and with policies and

procedures of Airstream.


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Obs:

8 – Procedures to ensure that carriage of any weapon on board the aircraft that is not in

possession of a law enforcement officer or other authorized persons in the performance

of their duty is only permitted when an authorized and duly qualified person has

determined the weapon is not loaded, and is stowed in place that is inaccessible to any

person during flight.

Obs:

9 – A procedure to ensure the pilot-in-command is notified prior to the commencement of the

flight as to the number and seat location of unauthorized armed persona on board the

aircraft.

Obs:

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Passengers and Cabin Baggage – OPS

1 – A system that have been established that requires all originating passengers and their

cabin baggage to be screened prior to boarding.

Obs:

Passengers and Cabin Baggage – OPS S N/S N/A

2 – A process to refuse transportation to any person who does not consent to a search of his

or her person and property in accordance with the Security Programme, including the

screening of physically impaired passengers who require wheelchairs, orthopaedic

devices or implanted electronic devices.

Obs:

3 – Ensure that measures are in place to control transfer and transit passengers and their

cabin baggage to prevent unauthorized articles from being taken on board an aircraft.

Obs:

4 – Ensure that a system has been established that precludes the possibility of mixing of or

contact between passengers subjected to security control and other person not subjected

to such control after the security screening points at airports have been passed; or if

mixing or contact does not take place, that subject passengers and their cabin baggage

shall be re-screened before boarding an aircraft.

Obs:

5 – Measures with respect to flights under an increased threat to ensure that disembarking

passengers do not leave the aircraft at transit stops.

Obs:

6 – Procedures to ensure the pilot-in-command is notified when passengers have been the

subject of judicial or administrative proceeding are on board the aircraft.

Obs:


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Hold Baggage – OPS

7 – Measures to ensure baggage to be carried in the hold of passenger’s flights is

inaccessible to unauthorized person and protected from unlawful interface from the point

it is accepted.

Obs:

8 – Procedures to ensure that baggage to be carried in the hold of the aircraft is subjected to

screening before being placed on board an aircraft.

Obs:

9 – Measures to prevent the transport of baggage of passengers who fail to board the aircraft unless such baggage is subjected to acceptable security controls.

Obs:

10 – Measures to ensure consignments checked in as baggage by courier services for

carriage on passenger aircraft are screened.

Obs:

Hold Baggage – OPS 1.1235 S N/S N/A

11 – A process to ensure establishment of secure areas for storage or holding of mishandled

baggage until forwarded claimed or disposed of in accordance with applicable regulatory

requirements.

Obs:

Aircraft – OPS

12 – Protection of the aircraft on ground: during night stops off the base; application of

security seals and seal number records; custody and stock control of the seals.

Obs:

13 – Safe guard conditions whenever there is no maintenance personnel inside the aircraft

when aircraft is parked in Lisbon.

Obs:

2- Cargo, Mail and Supplies – OPS

1 - Measures to ensure that cargo, courier and express parcels, and mail intended for

carriage on passenger flights, regardless of origin, is subjected to acceptable security


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controls.

Obs:

2 – A process that identifies known shippers or regulated agents and deems consignments

accepted from such entities to have met required security provisions.

Obs:

3 – A process that ensures all consignments accepted from persons other than known

shippers or regulated agents for carriage on a passenger aircraft are physically

searched or screened either electronically or by other means, and such unknown

shoppers are to provide acceptable documentation as to the identity and details of the

shipment.

Obs:

4 – A process that requires unaccompanied baggage shipped as cargo to be treated as if it

originated from a person other than a known shipper or regulated agent, and for such

baggage to be physically searched or screened.

Obs:

5 – That cargo terminals it utilizes are equipped with dedicate and specifically configured

storage facilities as appropriate for special cargo such as perishable shipments, human

remains, radioactive material, live animals and other valuable or dangerous goods.

Obs:

Cargo, Mail and Supplies – OPS S N/S N/A

6 – Ensure that a system has been established that requires cargo, baggage, mail, stores,

supplies or any other material that is moved about or stored on the airport and is intended

for carriage on an aircraft, to remain inaccessible to unauthorized persons.

Obs:

7 – Measures to ensure that catering supplies and AIRSTREAM stores and supplies intended

for carriage on passenger flights are subjected to acceptable security controls.

Obs:


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Contingencies – OPS

8– Ensure that there is a check list on board the aircraft that contains procedures to be

followed in searching for a bomb in case of suspected sabotage, and for inspecting for

concealed weapons, explosives or other dangerous devices when a well-founded

suspicion exist that the aircraft may be object of an act of unlawful interference. The

checklist shall contain guidance for the course of action to be taken should a bomb or

suspicious object be found, including information on the least-risk bomb location specify

to the aircraft.

Obs:

9 – Establish procedures for effective analysis and management off all security threats

directed against the airline and for notifying appropriate authorities in a timely manner.

Obs:

10 – A process to ensure appropriate response to various threat levels as specified by the

authorities, including implementation of security measures commensurate with the treat.

Obs:

11– A process that ensures immediate action to notify the aviation security authorities, if it

becomes known that an unlawful interference has occurred.

Obs:

The Auditor(s) Signature(s):

Date

____ /____ /____

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APPENDIX 7.1.18Q DANGEROUS GOODS CHECKLIST


HANDLING AGENT AUDITED : AUDITED REPRESENTATIVES:

OPS S N/S N/A

1 – Does the Handling agent have an approved training programme?

Obs.:

2 – Does the Handling agent have a nominated responsible for the dangerous goods

transportation?

Obs.:

3 – Does the Handling agent have a quality control programme established ensuring the

maintenance and accomplishment of the required requisites?)

Obs.:

4 – Are the Handling agent procedures for dangerous goods acceptance in accordance with

the regulations?

Obs.:

5 – Are the fulfilling of the airway bill/ declaration procedures in accordance with the

requisites?

Obs.:

6 – Are the procedures for fulfilling the Captain notification (NOTOC) in accordance with the

requisites?

Obs.:

7 – Does the Handling agent have any system for non-declarations or false declarations of

dangerous goods?)


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Obs.:

8 – Is the documentation related with dangerous goods stored for at least two years?

Obs.:

OPS S N/S N/A

9 - Is there technical documentation updated and available for all that might need it?

Obs.:

10 – Is available in all aircrafts an updated copy of the Doc. 9481 “Emergency Response

Guidance for Incidents Involving Dangerous Goods” from ICAO?

Obs.:

TRAINING

Handling Agent’s Staff

11- check the training level and records: S N/S N/A

a) Level 6 for ground handling agent’s staff accepting dangerous goods;

Obs.:

b) level 7 for ground handling agent’s staff accepting cargo, mail or stores no dangerous goods;

Obs.:

c) level 8 for ground handling agent’s staff involved in the handling, storage, and loading of cargo, mail or stores and baggage;

Obs.:

d) level 9 for ground handling agent’s passengers handling staff;

Obs.:

Airstream Staff

a) Level 6 for Airstream staff, responsible of dangerous goods, his deputy and plus an operational element);

Obs.:


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b) Level 10 for flight crew members, load planners and other staff;

Obs.:

The Auditor(s) signatures:

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APPENDIX 7.1.19Q FLIGHT OPERATIONS CHECKLIST



Facilities – OPS S N/S N/A

1 – (Facilities).

Obs.:

2 – Offices about conditions

Obs.:

3 – Offices, temperature, light and noise.

Obs.:

4 – Cleanness general conditions.

Obs.:

Organisation - OPS S N/S N/A

1 – Organisational structure.

Obs.:

2 – Names of nominated post holders.

Obs.:

3 – Responsibilities and duties of management personnel.

Obs.:


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4 – Authority duties and responsibility of the commander.

Obs.:

5 - Duties and responsibilities of crew members other than the commander.

Obs.:

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Operational control and supervision - OPS S N/S N/A

1 – Qualification for employment

Obs.:

2 – Licence and qualification validity

Obs.:

3 – Competence of operation personnel.

Obs.:

4 – Documents used before flight)

Obs.:

5 – Reports after flight

Obs.:

6 –FDR CVR. (Control, analysis and storage of records)

Obs.:

7 –Analysis and retention of documents and records, quality control

Obs.:

8 –Control, analysis and storage of records

Obs.:


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9 –Leasing contracts in accordance with OPS 1

Obs.:

10– Promulgation of additional operational instructions and information

Obs.:

11–Accident prevention and flight safety

Obs.:

12–Procedures for operational control

Obs.:

Quality System - OPS S N/S N/A

1 – Qualification for employment

Obs.:

2 – (License and qualification validity) - OM A.2.1.1

Obs.:

3 –. (Competence of operation personnel). OM A.2.1.3

Obs.:

4 – (Documents used before flight) - OM A.2.1.4

Obs.:

5 – (Reports after flight) – OM A.2.1.4

Obs.:

6 – (Control, analysis and storage of records) - OM A.2.1.5

Obs.:


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7 – (Analysis and retention of documents and records, quality control) – OM A.2.1.4

Obs.:

8 – (Control, analysis and storage of records) - OM A.2.1.5

Obs.:

9 – (Leasing contracts in accordance with OPS 1)

Obs.:

10– (System of promulgation of additional operational instructions and information) – OM A.2.2

Obs.:

11– (Accident prevention and flight safety) – OM A.2.3

Obs.:

12– (Procedures for operational control) – OM A.2.4

Obs.:

Quality System – OPS S N/S N/A

1 – (All personnel is clearly understood with the quality assurance policy) – OM A.3

Obs.:

2 – (Evidences of regular meetings between Quality Manager and Accountable Manager) OM A.3

Obs.:

3 – (Accomplishment of audit plan) – OM A.3

Obs.:

4 – (Check quality inspections documents) – OM A.3

Obs.:


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5 – (Check the auditor qualifications and training) – OM A.3

Obs.:

6 – (Check that audits are defined in accordance with the nature and importance of the activity) – OM A.3

Obs.:

7 – (Check that the quality manager monitoring the corrective actions) - OM

Obs.:

8 – ( Check if records from Quality System are well stored) OM A.3

Obs.:

Crew Composition - OPS S N/S N/A

1 – Number and composition of the flight crew is iaw flight type - OM A.4

Obs.:

Qualification Requisites - OPS S N/S N/A

1 –Qualification requirements - OM A.5.1

Obs.:


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Crew Health Precautions - OPS S N/S N/A

1 – By sample, check that the crewmember knows the activities or situations that conduct incapacitation to the flight - OM A.6

Obs.:

Flight time limitations - OPS S N/S N/A

1 –Check that the flight time is not exceeded - OM A.7

Obs.:

2 –Check the procedure to control the flight time - OM A.7

Obs.:

Operational procedures - OPS S N/S N/A

1 –OPS 1.825/1.830 (Check that the flights underwater is iaw OPS 1.825/1.830).

Obs.:

2 –Check that flight plan include the en-route minimum altitude calculation - OM A.8.1.1

Obs.:

3 –Check the criteria for determination the usability of aerodromes) - OM A.8.1.2

Obs.:


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Operational procedures - OPS S N/S N/A

4 –Check if flight plan includes fuel and oil planning procedures) - OM A.1.8.7

Obs.:

5 – Weight and balance documentation) – OM A.8.1.8

Obs.:

6 –For air traffic control proposes the ATC flight plan must be submitted) - OPM A.8.1.9

Obs.:

7 –By sample check one operational flight plane) - OM A.8.1.10

Obs.:

8 –By sample check the technical log book) - OM A.8.12

Obs.:

9 –Check that all documentation is carried out on each flight - OM A.8.1.12

Obs.:

10–On log book check that aircraft was dispatched iaw MEL) - OM A.8.6

Obs.:

11–Check that the non-revenue flights are iaw OPS 1 and AIRSTREAM regulations) - OM A.8.7

Obs.:

12–Check if HEMS operations are iaw the regulations) - OM A.8.9

Obs.:

Dangerous goods & weapons - OPS S N/S N/A

1 –by sample check that the training of a person in a position involving the transport of dangerous goods) - OM A.9

Obs.:


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Security - OPS S N/S N/A

1 –by sample check the training and measures established to handle with security situations - OM A.10

Obs.:

2 –Check on board the existence of security check lists) - OM A.10.2

Obs.:

Accidents and occurrences - OPS S N/S N/A

1 –By sample check the training of the staff to handle with an accident or incident situation) - OM A.11

Obs.:

2 –By sample check the accident or incident reports and follow up) - OM A.11

Obs.:

Rules of the Air - OPS S N/S N/A

1 –By sample, check the proper information about air rules regarding the staff involved in the flight and in its preparation) - OM A.12

Obs.:

Airline operating matters - OPS S N/S N/A

1 –Check if limitations imposed by company while operating aircrafts and mentioned in reference are known by people involved in preparation and flight conduct). OM B.1

Obs.:

2 –Check that the load sheets is part of the preparation of the flight). OM B.5

Obs.:


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Training - OPS S N/S N/A

1 –Check training and syllabus records) - OM D

Obs.:

2 –Check training and training plan to the staff involving in the operational planning) - OM D

Obs.:

3 –Check training and training plan applicable to the flight crew, namely proficiency check, recurrent training, line checks, CRM and emergencies and emergency equipment) - OM D

Obs.:

4 –Check training records) - OM D.4

Obs.:

Flight Operations - OPS S N/S N/A

1 – Perform a commercial flight and check if crew follows the procedures described in reference) - OM A.8.2; OM A.8.3; OM A.8.6

Obs.:

Practical Training - OPS S N/S N/A

1 - Assist to a training class, and check if the reference procedures and regulations are being fulfilled ) - OM D / OPM

Obs.:



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APPENDIX 7.1.20Q FLIGHT DATA MONITORING CHECKLIST


AREA AUDITED : AUDITED REPRESENTATIVES :

CONTENTS YES NO N/A COMMENTS

1 (a) An operator shall establish (and maintain) an accident prevention and flight safety programme, which may be integrated with the Quality System, including:

2 1) Programmes to achieve and maintain risk awareness by all persons involved in operations; (Ask about what has been done? Training, Safety Issues....?)

3 2) An occurrence reporting scheme to enable the collation and assessment of relevant incident and accident reports in order to identify adverse trends or to address deficiencies in the interests of flight safety. The scheme shall protect the identity of the reporter and include the possibility that reports may be submitted anonymously (Is there any internal system that grants the anonymous reporting? How many reports were received during the last 2 months?)

4 3) Evaluation of relevant information relating to incidents and accidents and the

promulgation of related information, but not the attribution of blame

5 4) [From 1 January 2005, a flight data monitoring programme for those aeroplanes in excess of 27 000kg MCTOM. Flight Data Monitoring (FDM) is the pro-active use of digital flight data from routine operations to improve aviation safety. The flight data monitoring programme shall be non-punitive and contain adequate safeguards to protect the source(s) of the data. (Who has access to the data of the FDS?)Were the permission levels defined?

6 5) The appointment of a person accountable for managing the programme. (Who is responsible for the FDM?) Who is the FDM system Manager?

Obs.


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Date: ___/_____/___

DD MM YY

CONTENTS YES NO N/A COMMENTS

7 (b) Proposals for corrective action resulting from the accident prevention and flight safety programme shall be the responsibility of the person accountable for managing the programme.

(What kind of assessment is performed by Safety Department regarding the information from FDS? Were there any corrective actions implemented? Which? (Ask for evidences)? (Briefings, training...?))

8 (c) The effectiveness of changes resulting from proposals for corrective action identified by the accident and flight safety programme shall be monitored by the Quality Manager.

Which are the departments involved in the distribution list created for receiving the treated information from the Safety Dept? (to provide briefings, training…. )

(ask for evidences of the communication from Flight Department (e-mail, other mean))

9 (d) Was there any data collected from B737 micro QAR during last month and analyzed?

( Ask for evidences)

10 1) Are the Safety officer & Deputy familiarized with FDS site?

11 2) How many notices of events were received during last month? B737

(Ask for tracking evidences)

12 3) How many were analyzed?

(Ask for last month report sent by Safety Dept. departments mentioned in 8. )

13 4) How many recommendations or relevant information have been delivered to Training?

Obs.


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Date:

___/_____/___ DD MM YY

APPENDIX 7.1.21Q FLIGHT SIMULATOR CHECKLIST


AREA AUDITED : AUDITED REPRESENTATIVES :

1. Authority Responsibility : Pre-Inspection Preparation S N/S N/A

1 – Has the organization formally applied for the registration and inspection of this simulate?

Obs:

2 – Has the organization formally applied for the annual renewal?

Obs:

3 – Does the application clearly indicate the following: - CEO; - Contact telephone number; - Postal address; - Physical place of business; - Telephone number; - Fax contact number; - Cell contact number.

Obs.

4 – Does the organization have an approved, up to date amended Manual of Procedures?

Obs:

5- Does the Manual of Procedures contain reference to the simulator training being carried out?


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Obs.

6- Does the Manual of Procedures contain qualification requirements for the person responsible for the simulator training being carried out?

Obs:

7 – Does the Manual of Procedures contain a reference for the logging and recording of the simulator training being carried out?

Obs.:

8 – Does the Manual describe the ground school syllabus / lectures as preparation for

the simulator / instrument training?

Obs.:

2. Infrastructure S N/S N/A

1 – Is the proposed location on the simulator acceptable?

Obs.:

2- Is this location conducive to learning ie. Noise, distractions, movement of people, etc?

Obs.:

3- Are the buildings, furnishings and general appearance of this location acceptable?

Obs.:

3. Simulator S N/S N/A

1 - Motion System

Obs.:

2 - Simulator manufacturer:

Obs.:


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3 - Simulator Operator:

Obs.:

4 - Three or more axles?

Obs.:

5 - Does the simulator have visual aid?

Obs.:

6- Does the simulator database include navigation aids and let down facilities?

Obs.:

7- Does the simulator have an enclosed deck?

Obs.:

8- Is the general set-up of the simulator, monitor, and instructor station acceptable?

Obs:

9- Is the general set-up of the simulator, monitor, and instructor station acceptable?

Obs:

10-Does the simulator have sound?

Obs:

6- Is the instrument panel active or a reasonable representation of an instrument panel?

Obs:


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7- Is the pilot / student seat acceptable and adjustable?

Obs:

8- Is the stick / yolk acceptance, and is the movement free and realistic?

Obs:

9 - Does the stick / yolk interface with the simulator program?

Obs:

10- Are the rudder pedals acceptable, and is the movement free and realistic?

Obs:

11- Do the rudder pedals interface with the simulator program?

Obs:

12- Are the engine controls realistic?

Obs:

13- Do the engine controls interface with the simulator program?

Obs:

14- Is there a system / mechanism for the student / pilot to set the QNH/QNE?

Obs:

15- Does the simulator have capacity for headsets?

Obs:


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4. Instruction Station S N/S N/A

1 – Is the instructor station acceptable?

Obs.:

2 – Can the instructor set / control the scenario of the simulated flight weather,

turbulence, wind?

Obs.:

3 – Can the instructor control the flight scenario with regard to emergencies?

Obs.

4 – Can the instructor communicate with the student / n pilot via headset?

Obs.:

5 – Is the interaction between the student and the instructor realistic and acceptable for simulated flight instruction to be effective?

Obs.:


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5. Flight Tracking and Printing S N/S N/A

1– Does the simulator program allow the flight to be tracked and the result printed?

Obs.:

2 –Does the printed flight contain the correct profiles of the flight i.e. plan and side view?

Obs.:

3 – Does the printed document reflect the duration of the simulated flight?

Obs.:

6. Student / Pilot Training File S N/S N/A

1 – Does the student training file accommodate the simulator training?

Obs.:

2 – Does the training file make allowance for the inclusion of the printed simulator flight

profiles?

Obs.:

3 – Does the training file make allowance for a comprehensive debrief of the flown simulator sortie?

Obs.:

4 – Is the simulator set-up acceptable for through simulator procedure instrument training?

Obs.:


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APPENDIX 7.1.22Q CABIN CREW CHECKLIST (Management & Control)



Contents

S

N/S

N/A

1 – Airstream shall have a management system for the cabin operations organisation that ensures supervision and control of cabin operations, cabin operations functions and associated activities in accordance with standards of the AIRSTREAM and requirements of the State and other applicable authorities.

Obs:

2 – shall have a manager with appropriate qualifications and authority who is responsible for the performance of the cabin operations organisation.

Obs:

3 – shall ensure authorities and responsibilities within the management system for cabin operations are defined and communicated throughout the cabin operations organisation.

Obs:

4 – shall have a plan for delegating duties within the management system for cabin operations to ensure managerial continuity when operational managers, including nominated post holders, if applicable, are absent from the workplace.

Obs:

5 – shall provide an assignment of authority and responsibility within the management system for cabin operations for liaison with regulatory authorities, original equipment manufacturers and other operationally relevant external entities.

Obs:

6 - The Operator shall ensure the duties and responsibilities of cabin crew members are defined and described in the Operations Manual.

Obs:

7 – shall ensure cabin crew members maintain familiarity with laws, regulations and procedures pertinent to the performance of their duties.

Obs:


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Contents (cont.)

S

N/S

N/A

8 – shall have a policy that addresses the use of psychoactive substances by cabin crew members, which: i) prohibits the exercise of duties while under the influence of psychoactive substances; ii) prohibits the problematic use of psychoactive substances; iii) requires personnel who are identified as engaging in any kind of problematic use of psychoactive substances to be removed from cabin crew operational functions; iv) conforms to the requirements of the Authority.

Obs:

9 – shall have a communication system that enables and ensures an exchange of operationally relevant information throughout the management system for cabin operations and among operational personnel.

Obs:

10 – shall have processes to ensure information relative to cabin crew policies, procedures and responsibilities is communicated to all cabin crew members, and to ensure essential operational information or guidance is communicated to the cabin crew prior to each flight.

Obs:

11 – shall ensure the existence of a physical infrastructure and work environment that satisfies cabin operations management system and operational requirements.

Obs:

12- shall ensure positions that affect the safety and/or security of cabin operations are filled by personnel on the basis of appropriate knowledge, skills, training and experience appropriate to the position.

Obs:

13- shall have a management and control system for documentation and / or data used directly in the conduct or support of cabin operations, to include: i) a means of identifying the version of operational documents; ii) a distribution process that ensures availability to the current version of the Operations Manual to appropriate operations personnel and cabin crew members; iii) review and revision as necessary to maintain the currency of information contained in documents; iv) retention of documents that permits easy reference and accessibility; v) identification and disposal of obsolete documents; vi) reception of documentation and / or data from external sources to ensure information is received in time to satisfy operational requirements; vii) retention and dissemination of documentation received from external sources.


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Obs:

14- If Airstream utilises an electronic system for the management and control of documentation, the system shall provide for a regularly scheduled generation of back-up files for documents used directly in the conduct or support of cabin operations.

Obs:

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Contents (cont.)

S

N/S

N/A

15- Check the Airstream process to ensure the content of documentation used directly in the conduct or support of cabin operations: i) contains information that is clear, legible and accurately represented; ii) is presented in a useable format that meets the needs of operational personnel; iii) is accepted or approved by the Authority, if applicable.

Obs:

16- Operations Manual (OM), may be issued in separate parts, that contains the policies, procedures and other guidance or information necessary for cabin crew members to perform their duties and be in compliance with applicable regulations, laws, regulations, rules and Operator standards. The content of the OM shall be in accordance with NCAR specifications.

Obs:

17- shall have a process to ensure the Operations Manual, including updates and revisions, is submitted for acceptance or approval.

Obs:

18- shall have a process to ensure cabin crew members are issued, as a minimum, those parts of the OM that address duties and responsibilities relevant to the safety and security of cabin operations.

Obs:

19- shall have a process to ensure holders of the Operations Manual enter the most current amendments or revisions into the manual and maintain the manual in an up-to-date condition.

Obs:


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20- shall ensure the Operations Manual is on board the aircraft for a passenger flight and located in a manner that provides unobstructed access by the cabin crew. The on board OM shall include: i) a minimum of one complete OM on board the aircraft; ii) a minimum of one practical manual that is immediately accessible to each cabin crew member.

Obs:

21- shall ensure information in the OM pertaining to cabin crew duties and responsibilities is published in the designated common language(s) of the Operator.

Obs:

Page 3 of 5

Contents (cont.) S N/S N/A

22- shall have a management and control system for the retention of records that document the fulfilment of cabin operations requirements, to include, but not limited to, the training and qualification requirements for cabin crew members. Such system shall be in accordance with requirements of the Authority, as applicable, and provide for the management and control of records to ensure: i) identification; ii) legibility; iii) maintenance; iv) retention and retrieval; v) protection and security; vi) disposal.

Obs:

23- If Airstream utilises an electronic system for the management and control of records, the system shall provide for a scheduled generation of back-up files for cabin operations records.

Obs:

24- Airstream shall have a quality assurance programme that provides for the auditing of cabin operations functions to ensure the organisation: i) complies with regulatory and internal requirements; ii) satisfies stated operational needs; iii) produces desired operational safety, security and quality results; iv) identifies hazards, undesirable conditions and areas requiring improvement.


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Obs:

25- Airstream shall have a process to ensure significant issues arising from audits of cabin operations functions are subject to regular review by senior management of the cabin operations organisation.

Obs:

26- Airstream shall have a process for addressing findings that result from audits of cabin operations functions that ensures: i) identification of root cause; ii) development of corrective or preventive action as appropriate to address findings; iii) implementation of corrective or preventive action in appropriate operational area(s); iv) evaluation of corrective or preventive action to determine effectiveness.

Obs:

27- Airstream shall have a process for addressing findings that result from audits of cabin operations functions that ensures: i) identification of root cause; ii) development of corrective or preventive action as appropriate to address findings; iii) implementation of corrective or preventive action in appropriate operational area(s); iv) evaluation of corrective or preventive action to determine effectiveness.

Obs:

Page 4 of 5


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Contents (cont.)

S

N/S

N/A

28- If Airstream has external service providers conduct outsourced cabin operations functions, the Operator shall have a process to monitor such external service providers to ensure requirements that affect the safety and/or security of cabin operations are being fulfilled.

Obs:

29- Airstream should include auditing as a process for monitoring external service providers.

Obs:

30- Airstream should have a process to ensure products acquired from external suppliers, which directly affect the safety or security of cabin or cargo compartment operations, meet required technical specifications prior to being utilised in the conduct of operations.

Obs:

The Auditor:

DATE

____ /____ /____

Page 5 of 5


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APPENDIX 7.1.23Q CABIN CREW CHECKLIST (Training and Qualification)



Contents

S

N/S

N/A

1 – Airstream shall have a cabin crew training programme, approved by the Authority, that ensures cabin crew members understand their responsibilities and are competent to perform the duties and functions associated with cabin operations. The cabin crew training programme shall include initial, recurrent, re-qualification and aircraft type training courses.

Obs:

2 – AIRSTREAM shall ensure all cabin crew members complete an initial training course: i) as part of the cabin crew qualification process for individuals who have not previously been qualified as a cabin crew member for the Operator; ii) prior to being assigned duties as a cabin crew member.

Obs:

3- AIRSTREAM shall ensure all cabin crew members complete a recurrent training course once every 12 months in order to remain qualified to perform duties as a cabin crew member.

Obs:

4- AIRSTREAM shall have a cabin crew re-qualification training course, which shall be completed: i) by individuals who have failed to remain qualified as a cabin crew member; ii) as part of the process to regain qualification to perform duties as a cabin crew member.

Obs:


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5- AIRSTREAM shall have aircraft type training, which shall be completed by cabin crew members as part of the process to qualify and remain qualified to perform cabin crew duties on each type of aircraft to which they may be assigned. As a minimum, subjects covered under aircraft type training shall include: i) aircraft systems; ii) exit locations and operation; iii) emergency equipment locations and operation; iv) emergency assignments; v) unique features of the aircraft cabin (as applicable for variants of a common aircraft type).

Obs:

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Contents (cont.)

S N/S N/A

6- AIRSTREAM shall have a cabin crew instructor training course, which shall be completed by instructors to ensure an adequate level of knowledge and standardisation among individuals that provide instruction in the cabin crew training programme.

Obs:

7- AIRSTREAM shall ensure cabin crew training courses include testing or evaluation by written, oral or practical means to satisfy requirements for cabin crew members to demonstrate adequate knowledge, competency or proficiency to perform duties, execute procedures or operate emergency and life-saving equipment.

Obs:

8- The Operator shall ensure the completion of required training by cabin crew members is

recorded and such records are retained in accordance with.

Obs:

9- AIRSTREAM shall ensure cabin crew members receive training or orientation to provide familiarity with basic aviation subjects relevant to cabin operations and cabin crew duties. Such training or orientation shall be part of the cabin crew initial training course and, as a minimum, address the following subject areas: i) applicable regulations; ii) aviation terminology; iii) basic theory of flight; iv) relevant aircraft systems; v) physiology of flight; vi) standard operating procedures.

Obs:

10- AIRSTREAM shall ensure cabin crew members receive training that provides knowledge of safety policies and procedures associated with the pre-flight, in-flight and post-flight phases of cabin operations. Such training shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training course, on a frequency in accordance with requirements of the Authority, but not less than once during every 24month period.

Obs:


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11- AIRSTREAM shall ensure cabin crew members receive training that provides the knowledge required to execute emergency procedures. Such training shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training course on a frequency in accordance with requirements of the Authority, but not less than once during every 24-month period. As a minimum, training shall address emergency procedures associated with: i) cabin fires; ii) smoke and fumes; iii) emergency landing (land and water); iv) planned cabin evacuation (land and water); v) unplanned cabin evacuation (land and water) vi) medical emergencies and basic first aid.

Obs:

Page 2 of 5


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Contents (cont.)

S

N/S

N/A

12- AIRSTREAM shall ensure cabin crew members receive training that provides the knowledge required to understand the function and operation of cabin emergency equipment and to execute associated pre-flight checks. Such training shall be included in the cabin crew initial and re-qualification training courses and in the recurrent training course, on a frequency in accordance with requirements of the Authority, but not less than once during every 24-month period.

Obs:

13- AIRSTREAM shall ensure cabin crew members complete practical training exercises consisting of cabin drills and hands-on operation of cabin equipment. Practical training exercises shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training course, on a frequency in accordance with requirements of the Authority, but all focus areas within the scope of practical training exercises shall be addressed not less than once during every 36-month period. As a minimum, focus areas within the scope of practical training exercises include: i) cabin exit operations (normal and emergency) for each aircraft and exit type; ii) cabin emergency evacuation; iii) fire fighting; iv) oxygen administration; v) ditching.

Obs:

14- In the case of pressurised aircraft, AIRSTREAM shall ensure cabin crew members receive training in high altitude depressurisation. Such training shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training course, once during every 24-month period. Training in high altitude depressurisation shall provide: i) an understanding of the effects on crew and passengers; ii) the knowledge necessary to execute associated emergency procedures.

Obs:

15- AIRSTREAM shall ensure cabin crew members receive training in dangerous goods awareness, recognition and emergency action. Such training shall be included in the cabin crew initial and re-qualification training courses and in the recurrent training course on a frequency in accordance with requirements of the Authority, but all subjects within the scope


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of dangerous goods training shall be addressed not less than once during every 24-month period. As a minimum, subjects within the scope of dangerous goods training include: i) general philosophy; ii) limitations; iii) labelling and marking; iv) recognition of undeclared dangerous goods; v) provisions for passengers and crew; vi) emergency procedures.

Obs:

Page 3 of 5


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Contents (cont.)

S

N/S

N/A

16- AIRSTREAM shall ensure cabin crew members receive training in human performance to gain an understanding of the human factors involved in conducting cabin safety duties and coordinating with the flight crew during the execution of on board emergency procedures. Such training shall be included in the cabin crew initial and re-qualification training courses, and in the recurrent training course, on a frequency in accordance with requirements of the Authority, but not less than once during every 24-month period.

Obs:

17- In the case of the aircraft that require more than one cabin crew member, AIRSTREAM shall ensure cabin crew members receive training that provides the necessary awareness of other cabin crew assignments and procedures to assure fulfilment of all cabin crew duties in the event of an emergency situation.

Obs:

18- AIRSTREAM should ensure cabin crew members participate in joint training activities or exercises with flight crew members to improve on board coordination and mutual understanding of the human factors involved in addressing emergency situations and security threats.

Obs:

19- AIRSTREAM shall ensure cabin crew members receive training that provides knowledge in aviation medicine and first aid. Such training shall be included in the initial and re-qualification training courses and in the recurrent training course, on a frequency in accordance with requirements of the Authority, but all subjects within the scope of aviation medicine and first aid training shall be addressed not less than once during every 24 month period. As a minimum, subjects within the scope of aviation medicine and first aid training include: i) life-threatening medical emergencies; ii) cardiopulmonary resuscitation (CPR); iii) treatment of injuries iv) treatment of illnesses and diseases v) first-aid medical equipment and supplies.

Obs:


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20- AIRSTREAM shall ensure cabin crew members receive training in aviation security subjects that address appropriate crew communication, coordination and action in response to acts of unlawful interference. Such training shall be included in the initial and re-qualification training courses and in the recurrent training course, on a frequency in accordance with the civil aviation security programme of the State and requirements of the Authority, but not less than once during every 24-month period, with all subject areas within the scope of aviation security training addressed not less than once during every 48-month period. As a minimum, subject areas within the scope of aviation security include: i) terrorist behaviours; ii) threat evaluation; iii) aircraft search; iv) least-risk bomb locations; v) sabotage, hijacking; vi) unruly passengers; vii) other acts of unlawful interference.

Page 4 of 5

Contents (cont.)

S

N/S

N/A

Obs:

21- In the case of an aircraft that require more than one cabin crew member, AIRSTREAM shall aircraft that require more than one cabin crew member, the AIRSTREAM shall ensure applicable cabin crew members receive leadership training prior to being assigned to duties as a designated cabin crew leader.

Obs:

22- AIRSTREAM shall ensure cabin crew members complete supervised line flight experience as part of the cabin crew initial qualification process and prior to being assigned unsupervised duties as a cabin crew member. Supervised line flight experience shall be completed during a minimum of one sequence of actual line flight segments and shall require a cabin crew member to demonstrate an understanding of all responsibilities and competency to perform the duties and execute the procedures associated with cabin operations.

Obs:

23- AIRSTREAM shall ensure cabin crew members complete supervised line flight experience as part of the cabin crew re-qualification process and prior to being assigned to perform unsupervised duties on an aircraft requiring only one cabin crew member.


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Obs:

24- AIRSTREAM should ensure cabin crew members complete supervised line flight experience as part of the cabin crew re-qualification process and prior to being assigned unsupervised duties on an aircraft requiring more than one cabin crew member.

Obs:

25- AIRSTREAM should ensure cabin crew members receive a periodic line evaluation or check while performing their duties during line operations.

Obs:

The Auditor:

DATE

____ /____ /____

Page 5 of 5


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APPENDIX 7.1.24Q CABIN CREW CHECKLIST (Line Operation)



Contents

S

N/S

N/A

1- Airstream shall specify and require a minimum number of cabin crew members for each aircraft type that is utilized in passenger operations. Such minimum flight crew specification shall: i) be based on aircraft seating capacity or number of passengers carried; ii) be in accordance with minimum cabin crew requirements of the controlling Authority; iii) ensure the minimum number of cabin crew members necessary to effect a safe and expeditious evacuation of the aircraft.

Obs:

2 - If Airstream utilizes aircraft that require more than one cabin crew member, AIRSTREAM shall ensure designation of a cabin crew leader who has overall responsibility for the conduct and coordination of normal and emergency cabin procedures for flights with more than one cabin crew member.

Obs:

3 – Airstream shall have procedures to ensure communication between the cabin crew and flight crew during line operations is conducted in the designated common language(s) of the Operator, as specified in OM.

Obs:

4 – Airstream shall specify limitations for maximum flight time, maximum flight duty periods and minimum rest periods for cabin crew members.

Obs:

5 – Airstream shall specify limitations for maximum flight time, maximum flight duty periods and minimum rest periods for cabin crew members.


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Obs:

6 – Airstream shall have a process to ensure flight time, flight duty periods and rest periods for cabin crew members are recorded and such records are retained in accordance with OM.

Obs:

Page 1 of 6

Contents (cont.)

S

N/S

N/A

7 – Airstream shall have procedures that specify cabin crew functions, applicable to each aircraft type, and actions to be executed during an emergency or situation requiring an emergency evacuation.

Obs:

8 – Airstream shall have procedures to ensure a coordinated and expeditious cabin evacuation during aircraft fuelling operations with passengers embarking, on board or disembarking. As a minimum, procedures shall require: i) primary and secondary exits are designated for rapid deplaning or evacuation; ii) the areas outside one primary and one secondary exit are unobstructed; iii) the exit routes to the primary and secondary exits are unobstructed; iv) one cabin crew member or other qualified person is positioned by boarding doors; v) means of communication are established among cabin crew members and with passengers; vi) means of communication are established between the cabin crew and the flight crew, and/or ground handling personnel, as applicable.

Obs:

9 – Airstream shall have a procedure to ensure the baggage of the crew, passengers, supernumeraries and/or cargo attendants, as applicable, is stowed in a secure manner.

Obs:

10 - On cabin or cargo compartment doors equipped with slides or slide/rafts, Airstream shall have procedures for arming and disarming applicable doors.

Obs:

11 – Airstream should require cabin crew members to be seated with their safety harnesses fastened when the aircraft is taxiing, except to perform safety-related duties.


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Obs:

12 – Airstream shall have procedures for preparation of the cabin prior to takeoff and landing.

Obs:

13 – Airstream shall have procedures for providing passengers, supernumeraries and/or cargo attendants, as applicable, with instructions for appropriate action in the case of an emergency situation in-flight.

Obs:

14 – Airstream utilizes service carts or trolleys for passenger service in the aircraft cabin, and shall: i) ensure cabin service carts or trolleys are equipped with braking devices; ii) have a process to ensure braking devices are operative prior to a flight.

Obs:

Page 2 of 6

Contents (cont.)

S

N/S

N/A

15 – Airstream utilizes service carts or trolleys for passenger service in the aircraft cabin, and shall have procedures to ensure service carts or trolleys are in a stowed position: i) during the takeoff and landing phases of flight; ii) during an emergency situation; iii) prior to or during turbulence, if feasible.

Obs:

16 – Airstream utilizes service carts or trolleys for passenger service in the aircraft cabin, and shall ensure cabin crew members do not leave service carts or trolleys unattended in the aircraft aisles unless the braking devices are engaged.

Obs:

17 – Airstream shall have procedures that specify limitations for resetting tripped electrical system circuit breakers by cabin crew members during flight.

Obs:

18 – Airstream shall have a policy and procedures that define a sterile flight deck during critical phases of flight, to include:


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i) a protocol for communication between the cabin crew and flight crew; ii) a protocol for notification of the flight crew in the event of an emergency.

Obs:

19 – Airstream shall have a policy and procedures for access to the flight deck, which shall be in accordance with applicable regulations and, as a minimum, define: i) when the flight deck entry door must remain locked; ii) the persons authorised to use flight deck jump seat(s); iii) the means by which cabin crew members or supernumeraries may gain entry to the flight deck.

Obs:

20 – Airstream shall have a policy and procedures for access to the flight deck, which shall be in accordance with applicable regulations and, as a minimum, define: i) when the flight deck entry door must remain locked; ii) the persons authorised to use flight deck jump seat(s); iii) the means by which cabin crew members or supernumeraries may gain entry to the flight deck.

Obs:

21 – Airstream shall have procedures for communication and coordination between the cabin crew and flight crew to ensure a combined and coordinated process in addressing: i) dissemination of passenger safety information; ii) cabin readiness prior to first aircraft movement, takeoff and landing; iii) arming or disarming of cabin entry door slides, if applicable; iv) preparation for and an encounter with turbulence; v) medical situations; vi) emergency evacuation; vii) abnormal situations; viii) emergency situations.

Page 3 of 6

Contents (cont.)

S

N/S

N/A

Obs:

22 – Airstream shall have procedures to ensure the cabin crew provides notification to the flight deck when a safety-related situation has been identified.


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Obs:

23 – Airstream should have a policy and procedures that define and specify the requirements for standard verbiage, terminology, signals and/or verbal commands used for communication between cabin crew and flight crew during normal, abnormal and emergency situations.

Obs:

24 – If the Operator utilises aircraft with a flight deck door, the Operator shall have procedures to ensure the cabin crew provides notification to the flight crew in the event of suspicious activity or security breaches in the cabin.

Obs:

25 – Airstream shall have a procedure to ensure the cabin crew, supernumeraries and/or cargo attendants, as applicable, are notified from the flight deck: i) when to prepare for takeoff; ii) when the flight is in the descent phase; iii) when to prepare for landing.

Obs:

26- The Operator shall have a policy and procedures for the on board acceptance and handling of passengers that require special attention. Such policy and procedures shall be in accordance with requirements of the Authority, as applicable, but, as a minimum, address: i) intoxicated and/or abusive passengers; ii) passengers with reduced mobility, incapacitated passengers; iii) infants, unaccompanied children; iv) inadmissible passengers; v) deportees; vi) passengers in custody.

Obs:

27– Airstream shall have a policy and procedures for attending to passengers with injuries or illnesses.

Obs:

28 – Airstream shall ensure passengers, supernumeraries and/or cargo attendants, as applicable, when seated in the cabin or cargo compartment, have ready access to emergency oxygen.

Obs:


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Page 4 of 6


29– Airstream shall have procedures to ensure all passengers, supernumeraries and/or cargo attendants, as applicable, are seated with their seat belts (or other harness or restraint provided) fastened: i) during the taxi phases of a flight; ii) during the takeoff and landing phases of flight; iii) prior to and/or during turbulence; iv) during an emergency situation, if considered necessary.

Obs:

30 – Airstream shall have procedures to ensure a means of infant restraint during the flight conditions specified in CAB 3.4.4, and, if applicable, such procedures shall also be in accordance with requirements of the Authority.

Obs:

31 –If Airstream utilises aircraft that have passenger seats adjacent to cabin emergency exits. AIRSTREAM shall have guidance and procedures to ensure passengers seated in such seats meet any applicable requirements and restrictions.

Obs:

32 – If Airstream transports supernumeraries and/or cargo attendants, Airstream shall have guidance and procedures to ensure: i) all seats in the cargo compartment are considered emergency exit row seats; ii) Supernumeraries meet applicable requirements and restrictions.

Obs:

33 – Airstream shall have guidelines and procedures to ensure control of the use of personal electronic devices in the cabin or cargo compartment.

Obs:

34 – Airstream shall have procedures to ensure compliance by passengers, supernumeraries and/or cargo attendants, as applicable, with the "fasten seat belt" sign and, if applicable, the "no smoking" sign.

Obs:

35 – Airstream shall have a policy that provides for passenger, supernumerary and/or cargo attendant announcements to passengers, supernumeraries and/or cargo attendants by the cabin or flight crew,


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as applicable, for matters related to safety, including turbulence and abnormal and emergency situations.

Obs:

Page 5 of 6

Contents (cont.)

S

N/S

N/A

36 – Airstream shall have guidance and procedures to ensure passengers, supernumeraries and/or cargo attendants, as applicable, are informed and receive instruction on all restrictions pertaining to on board smoking.

Obs:

37 – Airstream shall have procedures to ensure passengers, supernumeraries and/or cargo attendants, as applicable, are familiar with the location and use of: i) seat belts; ii) emergency exits; iii) life jackets (individual flotation devices), if required; iv) oxygen masks; v) emergency equipment for collective use.

Obs:

38 – Airstream shall have a policy and procedures for the administration of emergency, supplemental and first aid oxygen, as applicable.

Obs:

39 – Airstream shall have a policy that addresses the acceptance of passengers that have the potential need for therapeutic medical oxygen, and, if such passengers are accepted, procedures for the administration of therapeutic medical oxygen.


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The Auditor(s) signature(s) :

Date

____ /____ /____

Page 6 of 6 APPENDIX 7.1.25Q CABIN CREW CHECKLIST (Cabin/Cargo Compartment Systems & Equipment)



Contents S N/S N/A

1- Airstream shall have a process to ensure the availability, accessibility and serviceability of aircraft cabin emergency systems and equipment. Such process shall include a pre-flight inspection of systems and equipment, which, as a minimum, shall be conducted prior to the first flight: i) after a new cabin crew has assumed control of the aircraft cabin; ii) after an aircraft has been left unattended.

Obs:

2- shall have a process that permits the cabin crew to report the existence of malfunctioning aircraft equipment prior to and after the completion of a flight.

Obs:

3 – shall ensure aircraft are equipped with one or more first aid kits, distributed as evenly as practicable near the exit(s) throughout the passenger cabin and/or cargo compartment, as applicable, that are readily accessible to the cabin crew, supernumeraries and cargo attendants. The minimum number of first aid kits for passenger aircraft shall be in accordance with requirements of the Authority, but not less than: i) one kit for aircraft with less than 100 passenger seats; ii) two kits for aircraft with 100 to 199 passenger seats; iii) three kits for aircraft with 200 to 299 passenger seats; iv) four kits for aircraft with 300 or more passenger seats. OPS Subpart K

Obs:

4 – shall ensure aircraft with more than 250 passenger seats are equipped with a minimum of one medical kit, stored in a secure location, for use by medical doctors or individuals with appropriate medical qualifications. OPS Subpart K


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Obs:

5 – should ensure aircraft with 31 to 250 passenger seats are equipped with a minimum of one medical kit, stored in a secure location, for use by medical doctors or individuals with appropriate medical qualifications.

Obs:

Page 1 of 5

Contents (cont.)

S

N/S

N/A

6- should ensure passenger aircraft are equipped with an Automated External Defibrillator (AED).

Obs:

7- The Operator shall ensure aircraft are equipped with hand-held fire extinguishers that are located evenly throughout the passenger cabin when two or more extinguishers are required, in each galley, or in cargo compartments that are accessible to the flight crew. Fire extinguishers shall be of a type that will minimise the hazard of toxic gas concentration within the aircraft and, as a minimum, one fire extinguisher shall contain Halon 1211 or an equivalent agent. The total number of hand-held fire extinguishers for passenger aircraft shall not be less than: i) one extinguisher for aircraft with 6 to 30 passenger seats; ii) two extinguishers for aircraft with 31 to 60 passenger seats; iii) three extinguishers for aircraft with 61 to 200 passenger seats; iv) four extinguishers for aircraft with 201 to 300 passenger seats; v) five extinguishers for aircraft with 301 to 400 passenger seats;

Obs:

8- shall ensure aircraft are equipped with a minimum of one portable unit of PBE (protective breathing equipment) or a smoke hood for each hand-held fire extinguisher required in accordance with CAB 4.2.5.

Obs:

9- utilises aircraft for over-water flights, the Operator shall ensure such aircraft are equipped with a minimum of one life jacket or equivalent individual flotation device for each person on board, with each life jacket or flotation device stowed for easy accessibility from individual seating positions.


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Obs:

10- In the case of aircrafts for long-range over-water flights, the AIRSTREAM shall ensure such aircraft are equipped with a minimum of one life jacket for each person on board.

Obs:

11- In the case of aircrafts for over-water flights, Airstream shall ensure life jackets or individual flotation devices on board have a means for electric illumination, except electric illumination is not required where required is fulfilled by individual flotation devices other than life jackets on aircraft that only operate over-water flights when taking off or landing at an airport where the takeoff or approach path is so disposed over water that in the event of a mishap there would be a likelihood of a ditching.

Obs:

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12- If the Operator utilises aircraft for long-range over-water flights, the Operator shall ensure such aircraft are equipped with lifesaving rafts with sufficient capacity to accommodate all persons on board, with each raft stowed in a manner to facilitate ready use during a ditching emergency. Lifesaving rafts shall contain: i) life-sustaining equipment as appropriate to the flight to be undertaken; ii) equipment for making pyrotechnical distress signals.

Obs:

13- shall ensure passenger aircraft with more than 9 passenger seats for which the individual certificate of airworthiness was first issued after 1 January 1958 are equipped with a cabin emergency escape path lighting system.

Obs:

14- shall ensure aircraft are equipped with a flashlight (torch) at each required cabin crew member station.

Obs:


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15- shall ensure aircraft are equipped with a seat (or berth) for each person over a specific age iaw NCAR, with each seat (or berth) fitted with a seat or restraining belt.

Obs:

16- shall ensure aircraft are equipped with forward or rearward facing seats at each cabin crew emergency evacuation station, with such seats located near floor level exits and fitted with a safety harness .

Obs:

17- In the case of pressurised aircraft at flight altitudes above 10,000 feet, Airstream shall ensure such aircraft are equipped with oxygen storage and dispensing apparatus that can be used by cabin crew members when administering supplemental oxygen.

Obs:

18- shall ensure aircraft are provisioned with a safety information card accessible to each passenger, which contains appropriate information, instructions, restrictions or locations relevant to: i) seat belts; ii) emergency exits; iii) life jackets (personal flotation devices), if required; iv) passenger oxygen masks; v) smoking restrictions.

Obs:


19- shall ensure aircraft are equipped with portable battery-operated megaphones, stowed in a manner to be readily accessible for use by crew members during an emergency. Aircraft shall be equipped with: i) one megaphone for aircraft with 60 to100 passenger seats; ii) two megaphones for aircraft with more than 100 passenger seats. (GM)

Obs:

20- shall ensure aircraft are equipped with signaling devices and life-saving equipment appropriate for flights over all land areas, including land areas where search and rescue would be especially difficult, as designated by a state.

Obs:


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21 – shall have procedures for communication and coordination between the cabin crew and flight crew to ensure a combined and coordinated process in addressing: i) dissemination of passenger safety information; ii) cabin readiness prior to first aircraft movement, takeoff and landing; iii) arming or disarming of cabin entry door slides, if applicable; iv) preparation for and an encounter with turbulence; v) medical situations; vi) emergency evacuation; vii) abnormal situations; viii) emergency situations.

Obs:

21- On the passenger aircraft that have a cargo compartment, Airstream shall ensure each cargo compartment accessible to a crew member in such aircraft is equipped with a fire suppression system.

22- When Airstream utilises aircraft that have a cargo compartment, Airstream shall ensure, on aircraft over 5,700 kg for which the application for certification was submitted on or after 2 March 2004, each cargo compartment not accessible to a crew member is equipped with a built-in fire detection system and a built-in fire starvation or suppression system. Such suppression systems, including associated extinguishing agents, shall be designed to account for a sudden and extensive fire that could be caused by an explosive or incendiary device, or by dangerous goods.

Obs:

23- Airstream shall ensure aircraft are equipped with a cargo restraint system, which may include barriers, ULDs, nets, straps, chains, tie-downs and/or floor locks and which prevents cargo from shifting and: i) blocking or reducing access to emergency exits; ii) obstructing the flow of required fire retardants; iii) interfering with design features of the aircraft critical to the safety of flight (e.g. flight controls).

Obs:

Contents (cont.)

S

N/S

N/A


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24- If Airstream carries a humane killer device on board the aircraft in association with the transport of livestock, Airstream shall ensure: i) the device is stowed in a secure manner; ii) access to the device in flight is controlled.

Obs:

25- Airstream shall ensure aircraft are equipped with a smoke detection system in all lavatories.

Obs:

The Auditor:

DATE

____ /____ /____

Page 5 of 5


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APPENDIX 7.1.26Q Ground and Cargo Handling Provider

Audit nº Auditors: Date : Local :

Audited Representatives: Area audited :

Docs of Reference:

IOSA Standards and Recommended Practices - Ground Handling &

Cargo Operations

Docs consulted:

IATA AHM, IATA DGR

1. Provision of Resources

Requirements Ref.

Implementation

S N/S N/A

1.1 The ground handling provider shall ensure operational positions

within the scope of ground handling operations and cargo operations,

that affect safety or security, are filled by personnel on the basis of

knowledge, skills, training and experience appropriate for the position.

(A corporate personnel selection policy that applies to all operational

areas of the company, including cargo operations, serves to satisfy this

requirement)

Obs:


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2. Operational Manuals

2.1 The ground handling provider shall ensure a copy of the current

edition of the IATA Dangerous Goods Regulations (DGR), the ICAO

Technical Instructions for the Safe Transport of Dangerous Goods by Air

(Technical Instructions), or equivalent documentation is accessible at

each location where ground handling and cargo operations are

conducted.

(acceptable equivalent documentation would typically contain

information derived from the DGR or Technical Instructions, as well as

the dangerous goods policies and procedures specific to the type of

operation being conducted at the location. Other relevant manuals, to

include the IATA Live Animals Regulations - LAR, IATA Airport Handling

Manual - AHM, and IATA Perishable Cargo Regulations - PCR, may also

be available. The DGR is based on the ICAO Technical Instructions and

is designed for ease of use in operations. However, in some jurisdictions

it may be a requirement to have the ICAO Technical Instructions

available in accordance with local regulations)

Obs:

3. Training Program

3.1 The ground handling provider shall ensure personnel who perform

operational duties in functions within the scope of ground and cargo

handling operations complete:

a) Initial training prior to being assigned to perform operational duties;

b) Recurrent training, except recurrent training in dangerous goods, on a

frequency in accordance with requirements of the regulatory authority,

but not less than once during every 36-month period.

Obs:


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3.2 The ground handling provider shall have a process to ensure the

content of training completed by ground and cargo handling operations

personnel is reviewed and updated to remain relevant and current, and

provides the knowledge necessary to perform duties, execute

procedures and operate equipment associated with specific ground and

cargo handling functions and responsibilities, to include:

a) Familiarization training on applicable regulations;

b) In-depth training on requirements, including policies, procedures and

operating practices;

c) Training in human factors principles;

d) Safety training on associated operational hazards.

Obs:

3.3 The ground handling provider shall have a process to ensure training

for personnel who perform operational duties in functions within the

scope of ground and cargo handling operations includes testing or

evaluation by written, oral or practical means, as applicable, to satisfy

the requirement for operational personnel to demonstrate adequate

knowledge, competency or proficiency to perform duties, execute

procedures or operate equipment.

Obs:

3.4 The ground handling provider shall ensure completion of required

training, by personnel who perform operational duties in functions within

the scope of ground and cargo handling operations, is recorded and

such records are retained. (operational records are subjected to

standardized processes for: identification, legibility, maintenance,

retrieval, protection and security, disposal or deletion)

Obs:


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4. Training Program Elements

4.1 The ground handling provider shall have a process to ensure ground

handling personnel receive dangerous goods training, to include initial

training and recurrent training, on a frequency in accordance with

requirements of the regulatory authority, but not less than once within 24

months of previous training in dangerous goods. Such training shall be

completed by personnel that perform operational duties in the following

functions within the scope of ground handling operations:

a) Passenger handling;

b) Baggage handling;

c) Aircraft loading;

d) Load control.

(The curriculum for dangerous goods training for ground handling

personnel will vary depending on specific responsibilities and duty

functions, but will typically address: general philosophy, limitations, list of

dangerous goods, labelling and marking, recognition of undeclared

dangerous goods, storage and loading procedures, flight crew

notification, provisions for passengers and crew, emergency

procedures).

Obs:


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4.2 The ground handling provider shall ensure personnel assigned the responsibility for accepting dangerous goods complete dangerous goods training, to include initial training and recurrent training, on a frequency in accordance with requirements of the regulatory authority, but not less than once within 24months of previous training in dangerous goods. Such training shall address, as a minimum: a) General philosophy; b) Limitations; c) General requirements for shippers; d) Classification; e) List of dangerous goods; f) General packing requirements; g) Packing instructions; h) Labelling and marking; i) Shipper's declaration and other relevant documentation n;j) Acceptance procedures; k) Recognition of undeclared dangerous goods; l) Storage and loading procedures; m) Flight crew notification; n) Provisions for passengers and/or crew; o) Emergency procedures.(Subjects included in the curriculum for dangerous goods training for cargo handling personnel will vary depending on specific responsibilities and duty functions. For the purpose of dangerous goods training, cargo handling functions generally break down into three groupings:- acceptance of cargo;- handling, storage and build-up of cargo;- provision of required information to load planning)

IOSA

CGO

2.2.1

Obs:


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4.3 The ground handling provider shall have a process to ensure

personnel assigned the responsibility for handling, storing or loading

cargo and/or mail on or into unit load devices (ULDs) or onto the aircraft

receive dangerous goods training, to include initial training and recurrent

training, on a frequency in accordance 4.2. Such training shall address,

as a minimum:

a) General philosophy;

b) Limitations;

c) Labeling and marking;

d) Recognition of undeclared dangerous goods;

e) Storage and loading procedures;

f) Flight crew notification;

g) Provisions for passengers and/or crew;

h) Emergency procedures.

Obs:

4.4 The ground handling provider shall have a process to ensure ground

handling personnel assigned to perform ground handling duties in airside

operations, to include the operation of ground support equipment,

complete initial and recurrent airside safety training, in accordance with

3.1.

IOSA

GRH

2.2.3

Obs:

4.5 The ground handling provider shall have a process to ensure cargo

operations personnel assigned to operate equipment in the performance

of their duties in cargo operations are trained and qualified to operate the

equipment associated with those duties.

IOSA

CGO

2.2.4

Obs:


personnel assigned to perform aircraft ground de-/anti-icing operations

complete initial and recurrent training, in accordance with 3.1.


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Obs:

5. Passenger and Baggage Handling

5.1 In passenger flights, the ground handling provider shall ensure

measures are in place for the dissemination of information to passengers

that provides a warning as to the types of dangerous goods that are

prohibited from being transported on board an aircraft. As a minimum,

such information shall be disseminated:

a) With the passenger ticket or other manner such that the passenger

receives information prior to or during check-in;

b) Via notices, sufficient in number and prominently displayed, in areas

of an airport utilized for passenger ticketing, check-in, boarding and

baggage claim;

c) Via notices clearly displayed at any other location where passengers

are checked in.

Obs:

5.2 In passenger flights, the ground handling provider shall ensure a

process is in place that requires, when dangerous goods not permitted

for carriage on board the aircraft are discovered in passenger baggage,

a report is made to the appropriate authority of the state of occurrence.

Obs:

6. Airside Operations

6.1 The ground handling provider shall ensure processes are in place

that assures responsibility is assigned for the supervision of all airside

operational activities.

Obs:


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6.2 The ground handling provider shall ensure safety procedures are

implemented during the conduct of all airside operational activities.

(safety procedures typically address: the use of internationally

recognized marshalling signals for communication among ground

personnel for the movement of ground support equipment; if applicable,

protection of passengers moving between the aircraft and the terminal

building where the apron is utilized for passenger embarkation and

disembarkation; foreign object damage (FOD) prevention for apron

areas that have aircraft parking or movement operations; airside fire

safety; the spillage of fluids and other materials in airside areas; an

airside severe weather plan)

Obs:

6.3 The ground handling provider shall ensure safety procedures are

implemented during arrival and departure aircraft ground movement

operations.

(aircraft ground movement safety procedures typically address: signals

used between ground personnel and the flight crew; verbal phraseology

used between ground personnel and the flight crew; standard operating

procedures in accordance with recommendations of the aircraft

manufacturer for aircraft pushback, power back, power out and/or tow

out, as applicable, for arrival into the parking position).

Obs:

6.5 The ground handling provider shall ensure procedures are in place

for an inspection of the aircraft immediately prior to departure for the

purpose of identifying, documenting and, as applicable, reporting

external damage.(to enhance the possibility of identifying all aircraft

ground damage, such inspection typically takes place after most ground

handling activities have been completed and at a point just prior to the

time aircraft movement will commence for departure)

IOSA

GRH

3.2.5

Obs:


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7. Load Control

7.1 The ground handling provider shall ensure a Load Control system is

in place that provides for:

a) Aircraft weight and balance conditions that are correct and within

limits;

b) Aircraft loaded in accordance with applicable regulations and specific

loading instructions for the flight;

c) Dissemination of dangerous goods and other special load information

applicable to each flight;

d) Information, to include last minute changes, that is in agreement with

the actual load on the aircraft and presented on a final load sheet.

(Load planning is important for ensuring accurate aircraft weight and

balance. Such process entails, as a minimum: assemblage of all data

relating to the aircraft load - originating and en route stations; planning of

the load for ready accessibility; planning of special loads according to

restrictions, maximum quantities, separation and segregation

requirements; consideration of center of gravity parameters affecting

aircraft fuel consumption)

Obs:

7.2 The ground handling provider shall have a process to ensure weight

and balance calculations:

a) Are based on current aircraft weight and balance data;

b) Take into account limitations of the manufacturer and Operator.

Obs:


procedures are in place within the Load Control system to identify and

address passenger loads that do not comply with conventional aircraft

loading weight allowances. (Certain passenger groups may fall outside

weight allowances - e.g., sports teams, children - normally applied for

weight and balance calculation. Adequate procedures within the system

identify and account for such load situations to ensure accuracy in

IOSA

GRH

3.3.3


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aircraft load calculations)

Obs:

7.4 The ground handling provider shall ensure a process is in place to

provide the pilot-in-command, as soon as practicable prior to departure

of the aircraft, with a notification that contains accurate information

pertaining to dangerous goods on board the aircraft. Such notification

shall include dangerous goods that have been loaded on the aircraft at a

previous departure point and that are to be carried on a subsequent

flight.

(Such notification is normally referred to as the NOTOC - notification to

the captain - and includes information about all dangerous goods loaded

on the aircraft. The NOTOC also contains information: for use in

emergency response to an accident or incident involving dangerous

goods on board; to provide to air traffic services in the event of an in-

flight emergency. In the event the NOTOC is of such a size as to make

in-flight radiotelephony transmission impracticable in an emergency

situation, a summary of the information is typically provided to the PIC -

NOTOC Summary - which contains at least the quantities and class or

division of dangerous goods in each cargo compartment)

Obs:


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procedures are in place for identification and communication to Load

Control of:

a) Hold baggage, individual or cumulative weights, that exceed normal

allowances;

b) Gate delivery items, including individual or cumulative weights that

exceed normal allowances;

c) Other non-normal items that must be considered in the load control

process.

Obs:

8. Aircraft Loading


that provides for aircraft to be loaded:

a) In accordance with written loading instructions;

b) In a manner that satisfies weight and balance requirements.

Obs:

8.2 The ground handling provider shall ensure a qualified individual is

designated to be responsible for the correct loading and securing of

dangerous goods on board the aircraft.

Obs:


for the loading and securing of dangerous goods on an aircraft in a

manner that:

a) Prevents damage to packages and containers during aircraft loading

and unloading;

b) Provides for separation and segregation in accordance with

applicable requirements;


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c) Prevents any movement in the aircraft.

Obs:


that assure, when a dangerous goods package or shipment appears to

be damaged or leaking:

a) The package or shipment is prevented from being loaded into an

aircraft;

b) If already loaded, the package or shipment is removed from an

aircraft;

c) In the case of leakage, an evaluation is conducted to identify and

prevent from transport any baggage, cargo, transport devices or other

items that may have become contaminated.

Obs:


that requires, when an aircraft has been contaminated by dangerous

goods leakage:

a) Hazardous contamination is removed from the aircraft without delay;

b) In the case of radioactive contamination, arrangements are made to

take the aircraft out of service for evaluation by appropriately qualified

personnel.

Obs:


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8.6 The ground handling provider shall ensure a process is in place that

requires, when undeclared or mis-declared dangerous goods are

discovered in cargo (during aircraft loading), a report is made to the

appropriate authorities of the State of the Operator and the state in

which the event occurred.

Obs:


procedures are in place that prevents shipments labeled "Cargo Aircraft

Only" from being loaded onto an aircraft for a passenger flight.

Obs:


procedures are in place that prevent dangerous goods from being

carried in an aircraft cabin occupied by passengers, except as permitted

by the Authority or the IATA DGR.

Obs:


that prevents dangerous goods from being carried on the aircraft flight

deck, except as permitted by the Authority or the IATA DGR.

Obs:


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8.10 In passenger flights with cargo and/or mail in the passenger seats

of the aircraft cabin, the ground handling provider shall ensure aircraft

loading procedures are in place that assure such packages or

shipments:

a) Are secured by a safety belt or restraint device having enough

strength to eliminate the possibility of shifting under all normal

anticipated flight and ground conditions;

b) Are packaged or covered in a manner to avoid possible injury to

passengers and cabin crew members;

c) Do not impose any load on the seats that exceeds the load limitation

for the seats;

d) Do not restrict access to or use of any required emergency or regular

exit, or aisle(s) in the cabin;

e) Do not obscure any passenger's view of the seat belt sign, no

smoking sign or required exit sign.

Obs:

9. Ground Support Equipment

9.1 The ground handling provider shall ensure practices and procedures

are in place for the operation of ground support equipment used in

aircraft handling operations that assure such equipment is operated in a

manner that prevents damage to the aircraft and injury to personnel.


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(Operating practices and procedures are designed to ensure:

- standard operating procedures, applicable to specific location, are followed by drivers/operators of each type of

ground support equipment;

- personnel do not operate vehicles or equipment while using hand-held portable electronic devices unless a suitable

"hands free" capability exists and is utilized;

- equipment is used only for its intended purpose;

- unserviceable equipment is clearly identified and removed from operations;

- equipment is never moved across the path of taxiing aircraft or passengers walking between an aircraft and the

terminal;

- safety cones are placed on the apron to mark hazard areas;

- an equipment restraint line is marked or displayed on the apron;

- equipment is positioned behind the equipment restraint line with parking brakes applied prior to any aircraft

movement/departure and arrival on the apron;

- the parking brake is always applied, with gear selector in park or neutral, when equipment is parked away from or

positioned at the aircraft;

- the passenger loading bridge is in the fully retracted position prior to aircraft arrival and departure;

- equipment, including loading bridge, is not moved toward an arriving aircraft until it has come to a complete stop,

chocks are positioned, engines are shut down, anti-collision beacons are switched off and, if applicable, ground-to-

flight deck communication has been established - exception, external power may be connected to the aircraft, if

necessary;

- prior to equipment movement, a guide person, visible to the driver/operator - is in position to accurately judge

clearances and communicate guidance using hand signals;

- equipment movement does not commence or is halted, if the driver does not have or loses visual contact with a

guide person;

- equipment or vehicles are not moved into hazard areas associated with the aircraft type;

- a brake check is accomplished prior to entering an equipment restraint area;

- motorized equipment make a full stop as a brake check before entering the equipment restraint area and again

before reaching the aircraft side;

- equipment, when approaching or leaving an aircraft, is not driven faster than walking speed;

- stabilizers, when fitted on equipment, are deployed when equipment is positioned at the aircraft;

- equipment with elevating devices is not driven in the elevated position, except for final positioning at the aircraft;

- equipment is not removed from an aircraft cabin access door unless the driver has advised appropriate persons on

the aircraft and on the ramp;

- equipment is not removed from a position at an aircraft cabin access door until the door has been closed and

secured by an authorized person or a highly visible safety device has been placed across an open door)


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Obs:


assures only qualified and authorized personnel are permitted to operate

ground support equipment.

IOSA

GRH

3.5.2

Obs:

9.3 The ground handling provider shall ensure a program is in place for

the maintenance of ground support equipment, which assures such

equipment remains serviceable and in good mechanical condition.

Obs:

9.4 The ground handling provider shall ensure a process is in place for

recording maintenance completed on ground support equipment.

Obs:

10. Airside Event Response and Reporting

10.1 The ground handling provider shall ensure an emergency

management plan is in place for responding to accidents or other

emergencies that may occur during aircraft ground handling operations.

(An emergency management plan may also be known as a crisis or

contingency management plan. It is a control mechanism to manage

response procedures to a very serious situation - i.e., a crisis - prior to

that situation becoming a disaster. Control is achieved through

preparation and the capability to implement emergency actions in a

timely manner. Typical elements of an emergency management plan

include ownership, crisis management team, communication and a

control center. To ensure continuing effectiveness, testing of an

emergency management plan is undertaken periodically against various

crisis scenarios)


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Obs:


for responding to emergencies that require the evacuation of an aircraft

during the conduct of ground handling operations.

Obs:


for response to ground handling incidents.

Obs:

10.4 The ground handling provider shall ensure a process is in place for

the retention of records of accidents and incidents associated with

aircraft ground handling operations.

Obs:


requires dangerous goods accidents or incidents to be reported to the

appropriate authority of the State of the Operator and the state in which

the accident or incident occurred, and such reports are in accordance

with the reporting requirements of the appropriate authorities.

Obs:

11. Aircraft De-/Anti-icing


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11.1 If the Operator has the potential to operate commercial flights from

any airport with conditions conducive to ground aircraft icing, the ground

handling provider shall have a De-/Anti-icing Program, which is approved

by the Authority, if applicable, and, as a minimum:

a) Ensures adherence to the Clean Aircraft Concept;

b) Defines responsibilities within the Program;

c) Defines areas of responsibility;

d) Specifies technical and operational requirements;

e) Specifies training and qualification requirements.

(A de-/anti-icing program defines all areas of responsibility pertaining to

aircraft de-/anti-icing, including functions conducted by external ground

handling service providers. The program requires all persons involved in

ground de-icing and anti-icing activities to be trained and qualified in the

procedures, communications and limitations of each area of

responsibility)

Obs:

11.2 If the ground handling provider has a De-/Anti-icing Program, the

GRH provider shall ensure policies and procedures are in place that

result in:a) Standardized methods of fluid application;b) Compliance with

specific aircraft limitations;c) A clean aircraft through proper treatment of

applicable surfaces.(Policies and procedures define equipment for and

methods of applying de-icing and anti-icing fluid to produce an aircraft

free of contamination - clean aircraft.Procedures specify a sequence for

fluid application to the applicable aircraft surfaces and define specific

methods and techniques for applying fluid to each individual surface.

Procedures provide limitations that are to be observed to successfully

complete the process, including correct fluid mixtures, fluid temperatures

and nozzle pressure)

IOSA

GRH

4.2.2

Obs:


GRH provider shall have a process to ensure the availability and use of

adequate facilities and equipment for aircraft de-/anti-icing operations at


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applicable locations.

Obs:


GRH provider shall ensure fluids used in de-icing and anti-icing

operations are:

a) Stored, handled and applied in accordance with criteria established by

the Operator, fluid manufacturer and aircraft manufacturer;

b) Manufactured in accordance with ISO specifications.

(To be effective, fluids used in the de-/anti-icing process are required to

meet use criteria established by the operator, fluid manufacturer and

aircraft manufacturer. Additionally, fluids are to be manufactured in

accordance with ISO specifications.

There is a means for ensuring the appropriate types of fluids - Types I, II,

III or IV - are utilized in the proper manner for conditions under which de-

icing and anti-icing operations are being conducted, each diluted as

required to achieve desired results. Procedures ensure fluids are

handled in accordance with recommendations of the fluid manufacturer

and effectiveness is not degraded due to contamination)

Obs:


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GRH provider shall ensure procedures are in place for ground handling

personnel to communicate with the flight crew to assure:a) The aircraft is

properly configured prior to beginning the de-/anti-icing process;b) The

flight crew receives all necessary information relevant to fluid(s) applied

to the aircraft surfaces;c) The flight crew receives confirmation of a clean

aircraft;d) The flight crew receives an "all clear" signal at the completion

of the de-/anti-icing process and prior to aircraft movement.(Procedures

define all communication necessary between ground handling personnel

and the flight crew prior to and after completion of the de-/anti-icing

process. Communication procedures require ground handling personnel

to provide the flight crew with final information about the process that

verifies the aircraft is in compliance with the Clean Aircraft Concept)

IOSA

GRH

4.2.5

Obs:

12. General Cargo

12.1 The ground handling provider shall have a process to ensure cargo

and/or mail shipments accepted for transport:

a) If revenue cargo and/or mail, are in compliance with standards in the

OM;

b) If interline cargo, are in compliance with IATA interline cargo

shipments;

c) If non-revenue cargo, are in compliance with the OM or equivalent

document.

(Shipments of cargo or mail are accepted under the terms of the OM,

which typically specifies procedures to ensure acceptance personnel

verify the cargo - revenue or non-revenue - has been packed in a

manner: for safe transport with ordinary care in handling; to preclude

injury or damage to any person, cargo or property. It is expected that

interline cargo also complies with the applicable requirements of the

receiving operators)


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Obs:


shipments of cargo or mail for transport are accepted and handled in

accordance with:

a) For revenue cargo and/or mail, procedures in the OM;

b) For non-revenue cargo, procedures in the OM or equivalent

document.

Obs:

12.3 In the transport of revenue or non-revenue cargo, in which scales

are utilized to determine the weight of cargo, the ground handling

provider shall have a process to ensure scales are periodically checked

and calibrated, and such actions are recorded and retained in

accordance with applicable regulations.(Such scales might be referred to

as weigh bridges. Accuracy in cargo weights is a critical safety factor

and is monitored by many states. Records of scale checking and

calibration are typically made available to the applicable authority for

review, if requested)

Obs:

12.4 In the transport of revenue cargo, the ground handling provider

shall ensure cargo terminals are equipped with specifically configured

facilities appropriate for storage of dangerous goods, radioactive

material and other special cargo, such as human remains, live animals,

perishables, valuable cargo and fragile goods.

(Such items may have separation requirements as specified in the

appropriate IATA manuals and, additionally, may be governed by local

rules or regulations)

IOSA

CGO

3.1.4

Obs:

13. Dangerous Goods


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13.1 The ground handling provider shall have procedures to ensure the

Dangerous Goods Acceptance Checklist and shipper documentation, to

include the Shipper's Declaration for Dangerous Goods, if required, and

information to the pilot-in-command, are retained in accordance with

applicable requirements of the state in which the cargo is accepted, or, if

there are no such requirements, in accordance with the current edition of

the DGR.

Obs:

13.4 The ground handling provider shall have procedures to ensure any

package, overpack, freight container, or ULD containing dangerous

goods is inspected and is not accepted, unless:

a) Properly marked and labeled;

b) There is no leakage;

c) Its integrity has not been compromised.

Obs:

13.5 The ground handling provider shall have procedures to ensure

ULDs containing dangerous goods have a dangerous goods tag that:

a) Is marked with the class or division number(s) of such dangerous

goods;

b) If a ULD contains packages bearing a "Cargo Aircraft Only" label,

indicates the ULD can only be loaded onto a cargo aircraft.

(The need for procedures would normally apply to any operator that

accepts dangerous goods for transport on or in ULDs to ensure: the

types of dangerous goods contained in ULDs, as well as any associated

restrictions, are accurately displayed on the exterior of the ULD; ULDs

are only loaded onto aircraft that are compatible with the load and

associated restrictions)


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Obs:

13.6 The ground handling provider shall have a process to ensure, when

dangerous goods hazard and handling labels are discovered to be lost,

illegible or detached from shipments subsequent to the time of

acceptance, such labels are replaced in accordance with the information

provided on the Shippers Declaration for Dangerous Goods. Such

requirement for the replacement of labels shall not apply where labels

are found to be missing or illegible at the time of acceptance.

Obs:

13.7 The ground handling provider shall have procedures that ensure

English, in addition to the language required by the State of Origin, is

used for markings and transport documents related to the shipment of

dangerous goods.

Obs:

13.8 The ground handling provider shall have procedures that ensure dangerous goods are separated from other cargo or incompatible materials in accordance with published category restrictions. (Loading requirements primarily address dangerous goods compatibility

restrictions on an aircraft. Similar separation requirements are a

consideration for stowage of these materials in the cargo building and

during transport to the aircraft)

Obs:

13.9 The ground handling provider shall ensure, at locations where the

ground handling provider accepts cargo shipments, notices providing

information about dangerous goods transportation are prominently

displayed.

Obs:


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13.10 The ground handling provider shall have procedures to ensure any

dangerous goods shipment that appears to be damaged or leaking:

a) Is not to be loaded on or into a ULD or delivered to an aircraft;

b) Is safely removed from the ULD (or other transport device) by the

Provider or other relevant authority, and safe disposal arranged;

c) In the case of leakage, an evaluation is conducted to ensure the

remainder of the shipment is in proper condition for transport by air and

that no other package, cargo, ULD, other transport device has been

contaminated or damaged.

Obs:

13.11 The ground handling provider shall have procedures that ensure information on dangerous goods to be loaded on a flight is communicated to the person responsible for weight and balance for that flight. Such information to be communicated shall include, as a minimum: a) If applicable, the Air Waybill number (when issued); b) The proper shipping name, supplemented with the technical name(s), where required, and UN or ID number; c) The class or division and subsidiary risk(s) corresponding to the label(s) applied and for class 1, the compatibility group; d) The packing group; e) For non-radioactive material, the number of packages, the net

quantity or gross weight, if applicable, of each package, except for UN

1845: carbon dioxide, solid (dry ice) only the UN number, proper

shipping name, class, total quantity in each hold on the aircraft and the

airport of unloading need be shown;

f) For radioactive material, the number and category of packages, over

packs or freight containers and the transport index and dimensions for

each, if applicable;

g) Whether the package is restricted to cargo aircraft only; h) The airport at which the package(s) is to be unloaded; i) If applicable, an indication the dangerous goods are being carried

under a state exemption.

j) If applicable, the identification number of the ULD

IOSA

CGO

3.2.14

Obs:


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14. Live Animals and Perishables


live animal and/or perishable cargo shipments are accepted and handled

in accordance with the requirements specified in the OM.

(Live animal handling procedures and specific responsibilities of an

operator with regard to required documentation, acceptance, containers,

animal welfare, compliance with all regulations, storage and loading and

liability are addressed in the IATA LAR and IATA PCR)

IOSA

CGO

3.3.1

Obs:

14.2 If the Operator transports live animal cargo shipments, the ground

handling provider shall have procedures that ensure the IATA Live

Animals Acceptance Check List, or equivalent, is utilized for the

acceptance of live animals shipments. (The IATA Live Animals

Acceptance Checklist is recommended as an effective reference in

assisting shippers, agents and operators in preparing live animal

shipments for air transportation)

Obs:

14.3 If the Operator transports perishable cargo shipments, the ground

handling provider shall have procedures that ensure acceptance and

handling of perishable cargo shipments is in accordance with

requirements of the IATA Perishable Cargo Regulations (PCR) and other

applicable regulations.

Obs:


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14.4 If the Operator transports live animal cargo shipments, the ground

handling provider shall have procedures that ensure live animal

shipments are accompanied by the shipper's certification or equivalent,

as well as other required documents.

(Documentation required for live animal shipments includes the shipper's

certification, air waybill and, in some situations, CITES - Convention on

International Trade in Endangered Species of Wild Fauna and Flora.

Some states have additional requirements, which may include health

certificates, export or import permits)

Obs:

14.5 If the Operator transports perishable cargo shipments, the ground

handling provider shall have procedures that ensure the acceptance and

handling of perishable cargo shipments are in accordance with

requirements of applicable authorities.

Obs:

15. Other Special Cargo

15.1 If the Operator transports special cargo shipments such as human

remains, valuable cargo, fragile goods, outsized cargo and heavy cargo,

the ground handling provider shall have procedures that ensure special

cargo shipments are accepted and handled in accordance with

standards specified in the OM.(Guidance for the handling of human

remains can be found in the IATA TACT Rules and the IATA Airport

Handling Manual. Outsized and heavy cargo refers to items that are

larger or heavier than can be accommodated on or in a ULD. Standards

for handling these items are found in the OM as well as in the Weight

and Balance Manual for each aircraft type. Prior arrangements and

specific handling requirements generally apply to all types of special

cargo and are incorporated into the OM, including those items identified

in this provision, but also emergency medical supplies, live human

organs and diplomatic shipments)


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Chapter: Seven


Obs:


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16. Unit Load Device (ULD)

16.1 The ground handling provider shall ensure ULDs, whether loaded

or empty, are inspected for airworthiness and serviceability when

received or prior to acceptance for transport in accordance with

procedures specified in the OM.

Obs:


ULDs, when accepted and/or loaded for transport, meet safety

requirements pertaining to the loading and securing of cargo. (Detailed

instructions for the safe loading and securing of cargo are contained in

the UTM. The data includes the use of pallets, nets, straps and

containers, and also information regarding ULD center of gravity - CG -

offset limits)

Obs:


date: