issip bod meeting 2nd quarter, fy 2015 july 22, 2015 · 22-07-2015 · growth, sustained...

1 2015 ISSIP and/or its affiliates. All rights reserved.

ISSIP BOD Meeting

2nd Quarter, FY 2015

July 22, 2015

http://www.issip.org/2401-2/ Twitter Hashtag: #ISSIP

2015 ISSIP and/or its affiliates. All rights reserved. 2

ISSIP

Meeting Agenda Opening and Welcome: Jeff Welser, ISSIP President, VP, Lab Director, IBM- Almaden

Welcome New Volunteers - JW

Events: Haluk Demirkan (HD), Professor, U. of Washington, ISSIP BOD, Chair of Conferences Committee

Discovery Summits: Yassi Moghaddam (YM), Executive Director, ISSIP

Frontier of Service Speaker Series: HD, Jim Spohrer (JS), ISSIP BOD, Director, Global University Program and Cognitive Institute, IBM

Knowledge Co-creation (Publications): HD, JS

Ambassador Briefing, Dr. Zalalem Temessgen, Mayo Clinic

Influencing Standards, Ralph Badinelli, Professor, Virginia Tech

SIGs and Community of Interest Updates

Featured SIG: Service Innovation Framework: Heather Yurko, Senior Manager, Cisco, D.J. Christman, Engineer – IT, Cisco, SIG Co-Chairs

Education & Research: HD & JS, SIG Co-Chairs

SDN SIG: Casimer DeCusatis, Professor, Marist University, SIG Chair

Service Design SIG (formerly UE): Daniela Sangiorgi, U. of Lancaster, SIG Chair

Cognitive Systems Institute COI : JS

Operations Update: YM

Open Discussion: Ask of the Board


ISSIP

Welcome New Volunteers! q  Gerhard Gudergan - Head of Department and

Research Unit, Business Transformation, RWTH Aachen University (AU), Founder Service Science Innovation Lab, RTWH AU, driving ISSIP SIF SIG gap analysis research

q  André Heßler & Hans Heikenfeld – Graduate students, Research Assistants, RWTH AU, recipients of several Service Innovation Award including second place Siemens Generation 21 Case Competition 2012, SIF SIG gap analysis research

q  Anuja Acharya, Business Systems Analyst, Cisco, Program Manager, SIF SIG Service Innovation Speakers calls.

q  Paul Magnone, Author, Speaker, Forbes Contributor, Adjunct Professor, Columbia University, previously, Deloitte, IBM, SIF SIG gap analysis research.

q  Deniz Sayer, Visiting Research Fellow, Lancaster University, Service Design SIG, helping to test the SIG proposed servitization maturity model.


ISSIP

ISSIP Events

q  Events in the last quarter: - Workshop in Ethiopia to scale medical education in Africa; co-sponsored by Mayo Clinic, ISSIP, and local universities, April 29-30, 2015, Bahir Dar, , Ethiopia.

- ISSIP at 3rd ICServ, Society of Serviciology, San Jose, CA, July 7-9, 2015; 4 keynotes, 60 papers; http://icserv2015.serviceology.org/html/home.html

- ISSIP at 24th Annual Frontiers In Service, July 2015, San Jose, CA, July 9-12; 6 keynotes, 90 papers; https://www.ibm.com/events/ast/fsc/15frontiers.nsf/

q  Upcoming events 2015-2016: -  6th International Conference on The Human Side of Service Engineering, Las

Vegas, NV, July 26-30, 2015; 1 keynote, 1000+ papers; http://www.ahfe2015.org/board.html#hsse

-  ISSIP-NEMODE at UK- House of Commons (Date TBD), "the future of ICT and digital strategy"

-  Cambridge UK – Update IBM-Cambridge SSME Report, Date TBD October; http://www.ifm.eng.cam.ac.uk/resources/service/succeeding-through-service-innovation/

-  Jan 5-8 Hawaii HICSS 49 – 2 keynotes, 500+ papers; http://www.hicss.org/; http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/;

-  T-Summit 2016 at National Science Academies, Washington DC, March 21-22. http://tsummit.org; http://tsummit.org/t

2015 Frontiers in

Service

ICServ 2015


Discovery Summit 1.  “Data Science Meets Customer Experience”, June 2-3,

2015

2.  Goal: Develop a skills framework for data scientist in the enterprise

3.  Partnered with Consortium for Service Innovation (CSI)

4.  Sponsor: San Jose State U.

5.  26 registered and 22 attended (ISSIP and CSI members+2 non-members (Symantec)

6.  Outcomes:

1.  A high-level draft framework ppt developed

2.  White paper is being developed

7.  Targeting the 2nd Discovery Summit in Q3/Q4 2015


ISSIP Frontiers of Service Innovation Speaker Series The ISSIP Frontiers of Service Innovation Speaker Series hosts speakers, practitioners, authors and researchers who bring fresh insights and perspectives to the ISSIP community. The talks are recorded, and range across topics on strategic service innovation, transformation and orientation, open collaborative innovation, service innovation ecosystems, T-shaped people and organizations, industry dynamics, and models for growth, sustained creativity, scalability and new sources of value co-creation and improved well-being. The goal of this series is to create an environment for knowledge dissemination and intellectual stimulation, increase ISSIP value for institutional and individual members. Sample list of categories: q  Service Innovation Monthly Roundtables q  Evangelist Webinars q  ISSIP Service Innovation Weekly Speaker Series (include any 30-60 minutes; virtual at

7:30 am PST/PDT Wednesdays) (e.g. SIG Education & Research; Service Innovation) q  Community of Interest Presentations q  In Person Customary Speaking Engagements q  others


ISSIP

With Business Express Press for Applied, Concise Books Collection Title: Service Systems and Innovations in Business and Society Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011) The primary readers are professionals, executive development, graduate programs Sale price for ISSIP Members is $5.00 for digital; $20.00 for paperback (60% discount of regular price); and also opportunities to author & publish new booklets Collection http://www.issip.org/learningcenter/booksandcollections/ Call For Authors http://www.issip.org/page_id4114/ 8 books – published http://www.businessexpertpress.com/taxonomy/term/61 3 books – forthcoming 15 books – in-progress - writing A number of articles have been published & presented at academic research & professional outlets by the ISSIP members to Promote Service Innovations For Our Interconnected World. For example: •  Demirkan, H., Bess, C., Spohrer, J., Rayes, A., Allen, D. and Moghaddam, Y. “Innovations with Smart

Service Systems: Analytics, Big Data, Cognitive Assistance and Internet of Everything,” (panel report), Communications of the Association for Information Systems, forthcoming, 2015.

•  Demirkan, H. and Spohrer, J. C. “T-Shaped Innovators: Identifying the Right Talent to Support Service Innovation,” Research Technology Management, forthcoming, 2015.

•  Christoph Peters et. al. “Emerging Technical Frontiers for Service Innovation,” after HICC 2015 panel report, in – progress, 2015.

Knowledge Co-Creation & Dissemination Value Network Through Publications


Ambassador Briefing, Workshop in Ethiopia (Dr. Zami Temesgen, Mayo Clinic) q  Dr Temesgen Grand Challenge: Improve healthcare in Africa through scaling of

medical education as a smart service system

q  Workshop: “A Smart Service System Perspective: Scaling Medical and Engineering Education In Ethiopia to improve healthcare in Ethiopia”, April-29-30, Bahir Dar, Ethiopia

q  Led a delegation of researchers, academics and industry leaders including several ISSIP members from US, partnered with Dean of Medical and Engineering School, BDU University

q  Speakers from ISSIP: Andrzej Rucinski, U of NH; Ian Gagon, Liquidnet; Meenal Pore, IBM; Yacob Astatake, Morgan State, U; Yassi Moghaddam. ISSIP

q  Outcome: the BDU faculty and administrators to form interdisciplinary task force to assess future job opportunities, curriculum development requirements (context based for the country), resources and infrastructure requirements, and devise an action plan and collaboration proposal.

q  Several possibilities for future collaboration: curriculum development, faculty and leadership development, exchange programs of BDU faculty to US ISSIP member service thinking training completion and certification.

http://www.issip.org/case-service-innovation-medical-engineering-education/


ISSIP

ISSIP and Industry Standards

q Collaborators: •  Ralph Badinelli, Virginia Tech •  Haluk Demirkan, University of Washington

q VDML Project Plan 1.  Perform a trial run with one student applying the VDML modeling language – H.

Demirkan. 2.  Make online tutorials about VDML and service systems/Fall, 2015 – R. Badinelli. 3.  Obtain from industry mentors examples of service systems to be used as

modeling exercises/Fall, 2016 – R. Badinelli, H. Demirkan & ISSIP members. 4.  Mentor student teams in building VDML models and in evaluating the VDML

standard/Spring, 2016 – H. Demirkan, R. Badinelli. 5.  Post finished models and reports on the ISSIP web site/May, 2016 – H.

Demirkan. 6.  Post comments to OMG regarding the VDML standard/May, 2016 – H. Demirkan,

R. Badinelli.


ISSIP

Members

ISSIP SIF SIG Update

Activities / Communication

ISSIP Speaker Series Partnership

Weekly Chapter Call (Tuesday @ 10:30AM EST)

2015 Goals and Objectives • Creation of ISSIP Service-Innovation Framework (Partnership with RWTH Aachen Univ.) •  Partnership with Education SIG on Identifying Speakers • Creation of Innovation Conference Playbook Growth • Focus on Practitioners

Interconnect • Identify practitioners who can utilize ISSIP created framework

Engagement:

•  Contact [email protected]/ [email protected]

Next Steps Launched

April 2014

38 members Cisco IBM RWTH Aachen Univ.

Forbes Univ. New Hampshire

EMC Columbia University

ServTrans

Achievements

Chairs: Heather Yurko/David Christman (Cisco)

Publishing of ISSIP Service Innovation Framework (In-Progress)

Page on the ISSIP Global Website

@ISSIP_framework


ISSIP

Members

ISSIP SIG Education & Research Update


ISSIP Newsletter article

Weekly SIG Call (Wed. 7:30am PST)

Presentations at Frontiers in Service, ICServ Conferences

@ISSIP

Page on the ISSIP Global Website

2015 Goals and Objectives • At least one paper on issip.org “Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance and Internet of Everything” forthcoming @ CAIS Journal

• 2 sessions @ ISSIP sponsored conferences Knowledge Dissemination • Setup a social system (grow the usage of LinkedIn Group & twitter) • Publish presentations Growth • Focus on Scholars and Practitioners • Students

Interconnect • Other SIGS & Chapters

Short term: • Next call (July 29)

Next Steps Launched

Oct 2012

117 members e.g. IBM, Cisco, HP, Salesforce, Mayo Clinic, Tata, DELL, VTT, EAB, Mac, FranklinCovey, Virginia Tech Univ, Reduceor, University of Washington, UC Berkeley, Harvard Univ, San Jose State Univ., Hult Int. School, The University of Melbourne, The University of New Hampshire, Linnaeus University, Zurich University, University of Calabria, University of Technology, Tel Aviv University, Tokyo Institute of Technology, Univ. of Toronto, and many others)

Achievements

Source: Haluk Demirkan, Jim Spohrer

91 evangelist presentations

open data sets – 80+

We like to make time slots available to any COI (Communities of Interests) that are trying to form, or other ISSIP groups.


ISSIP

Members

ISSIP SDN SIG Update


Presentation at OFC Service Provider Summit (Los Angeles, CA, March 2015)

Quarterly SIG Calls

Cisco Live 2015 presentation & 2 DevNet sessions (San Diego, CA, June 2015)

Workshop for ITERA annual conference (Washington, DC, March 2015)

2015 Goals and Objectives •  extend SIG visibility, possibly by present at one of the ISSIP- sponsored conferences Growth • Promote education related to SDN and NFV services; assess impact of SDN on services knowledge base • Investigate and strengthen relationship between academia and industry • Support SDN research related to new architectures and service opportunities

Short term: • Next call (September 2015) • Submissions in process for IC3P and other conferences

Next Steps Launched

April 2014

10 members • 4 Scholars • 5 Practitioners

Cisco IBM

Marist College City University of N.Y.

Purdue N.C. State

Achievements

Chair: Casimer DeCusatis (Marist College)


ISSIP

Members

ISSIP SD-SIG (Fromerly UE SIG)


Bi-Weekly SIG Call (Wed. 8:00 AM MST)

2015 Goals and Objectives •  Complete whitepaper and Design for SDL checklist document •  Design for SDL checklist doc for further testing on issip.org •  Submit whitepaper service conference

Interconnect •  planning for ServDes2016 •  SDIN EU training network

Short term: •  Whitepaper with a more academic focus to be completed by September •  Checklist document to be tested with CISCO and other ISSIP companies •  Revisit current activities – considering expanding membership

Next Steps Launched

November 2012

7 members • 3 Scholars Lancaster University Singapore University Istanbul Technical University • 5 Practitioners Cisco Systems Inc Frank Partners Kaiser Permanente ISSIP WTInfoTech

Achievements

Chair: Daniela Sangiorgi (Lancaster University)

Service Design and Empathy Whitepaper

Service Design Case Studies & checklist tool testing


ISSIP

Cognitive System Institute Speaker Series A New Community of Interest q Launched Nov 2014

q Mission: To augment and scale human expertise

q Chair: Dianne Fodell, Program Director, Global Universities Program, IBM

q Weekly speaker series, Thursday 10:30-11:00 am EST

q 24 calls completed 2015. Repository of presentations: http://cognitive-science.info/community/weekly-update/,

q LinkedIn Group: http://tinyurl.com/keyj7k5

q Call for Volunteers – Sign up or line up Cognitive Computing Speakers, join and participate in LinkedIn Group


ISSIP

Individual Membership Update (April 3rd, 2015)

Total: 802 Growth: 10% QoQ Average addition per Month: 24

100+ Companies, include: Intuit, Pepsi Co, Raytheon, Salesforce, DePuy Synthes Spine, Rain Bird Corporation, DB Schenker Rail, Data Techno Park, ABeam Consulting, Total Energies, Magnet Systems, Kelly Services, Intel, United Health Group, Detecon, AT&T, ABB, Dupont, John Deere, Samsung, Venafi, Yahoo, Dell, Fujitsu, Microsoft, Amazon, Ciena, Microsoft, Dell, EMC, Tata, Xerox, Capgemini, BT, Deloitte, Deutsche Bank, SAP, PT Telecom, Waggener Edstrom, Activo Bank, Toyota, IBM, Cisco, HP, and more… 150+ Academic & Research Centers, include: NorthWestern, Dartmouth, Abu Dhabi University, National U. of Malaysia, Wroclaw U of Technology, Michigan State University, Linnaeus University, U. of Washington, SJSU, Virginia Tech, U. of New Hampshire, UC Berkeley, Hult, KSRI, UC Santa Cruz, UC Merced, UCLA, Santa Clara U, Harvard, MIT, Imperial,, National U of Singapore, Stanford, Purdue University, U of Salerno, U of Coimbra, U of Porto, Bentley, U of San Francisco, U of Melbourne, Tokyo Institute of Technology, & more… Others include: UNDP, Consortium for Service Innovation, Mayo Clinic, Global Tech Women, NSF, National Research Council of Thailand, Lumina Foundation, Madison Elementary School District, Ministry of Health, Município de Ponte de Lima, National Science and Technology Development Agency, Thailand, Open Health Systems Laboratory (OHSL), Prime, Public Agenda , Swedish Agency for Growth, The Education Advisory Board, California Health Corp, Blood Systems, and more…

40+ Countries, include: USA, United Arab Emirates, UK, Thailand, Taiwan, Switzerland, Sweden, Spain, South Africa, Singapore, Romania, Portugal, Poland, Nigeria, New Zealand, Netherlands, Mexico, Malaysia, Macedonia, Lithuania, Kuwait, Korea, Japan, Italy, Israel, Ireland, Indonesia, India, Germany, France, Finland, Egypt, Denmark, China, Chile, Canada, Brazil, Belgium, Australia

Academic/Research-Center-36%-

Company-47%-

Student-11%-

Other-6%-

ISSIP$Members$Profile$


ISSIP

Institutional Members Update

Curious how your company could

join ISSIP?

Contact [email protected]

q Dialogue with Symantec, PTC, Intuit, Fujitsu

q  Inviting pipeline contacts to the upcoming Speaker Series and other events to encourage participation in ISSIP projects

q  Pipeline: •  Philips, AT&T, Samsung, Salesforce, CA Technologies, GE,

Teradata, Lowe’s, Total Energies USA, Detecon (Deutsch Telecom), Oracle, John Deere, Dupont, EMC, Yahoo, Fujitus, NetApp, SAP, Xerox, Agilent, Citi Group, Intel, Autodesk, Northrup Grumman, Tata Consulting, Boeing, Corning, Dell, Qualcomm, Dow Chemical, Nielsen, Applied Materials, and others.

q  Asking the Board to help: - move things forward with compnaies in the pipeline.

- connect ISSIP with others companies.


Other Members Recognitions 1/2 q  Jim Spohrer

q  Sunil Kripalani q Ammar Rayes q Monique Morrow

Exemplary contributions to ICServ, and Frontiers in Service 2015, sponsorship of ISSIP Innovation Roundtables, and

much more…

q Wendy Murphy

q  Saule Simonaityte

q Ammar Rayes

Sponsorship of ISSIP WebEx

Great Job on the ISSIP Newsletter!

Outstanding execution of ICServ, and Frontiers in Service 2015 conferences

Outstanding contributions to Frontiers in Service 2015, Sponsorship of ISSIP Innovation Roundtables, and much

more…

q Christoph Peters

Outstanding work on ISSIP HICSS White Paper


Other Members Recognitions 2/2 q  Heather Yurko q  DJ Christman

q  Ralph Badinelli

q  Haluk Demirkan

q  Daniela Sangiori q  Don Allen q  JJ Lee q  Nick Frank q  Leslie Tom q  Tarun Sainani q  Deniz Sayar

Outstanding leadership of Service Innovation Framework SIG

Service Design SIG outstanding work on developing tools and papers of

Driving the first ISSIP standards initiative


ISSIP

Financials q  As of 12/31/2014

Total Balance~ $87,579 ¨  As of 7/17/2015

Total Balance~ $113,476

YTD Total Income~ $258,043.28 ($45k from institutional membership, the rest ICServ and Frontiers in Service Sponsorships) YTD Total Expenses: $233,045.

¨  Receivables (remainder 2015): ~$15,000

¨  Operating Expenses total 2015- YTD -  Salaries ~ $29162 -  Conferences ICServ & Frontiers ~ $193,043 -  Sponsorships, $5,825 -  Miscellaneous ~ $2,215 -  Web development - $2,800 -  Total ~ $233,045

¨  Pro Forma for FY2015

n  Estimated Income: ~$95,000, Plus 4~6 institutional memberships and sponsorships

n  Salaries - $50,000

n  Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $15,000

n  Travel and Miscellaneous $5,000- $10,000

n  Awards - $2,000-$5,000

issip bod meeting 2nd quarter, fy 2015 july 22, 2015 · 22-07-2015 · growth, sustained...

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