iso awareness self learn module 230209

8/8/2019 ISO Awareness Self Learn Module 230209

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Issued by: K.K.Bijani Issue Date:23.02.2009

ISO 9001

AWARENESS MODULE


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Contents

What is Quality?

Why ISO?

What is ISO 9001 ?

What is Quality Policy ?

ISO 9001 Quality Management Standards

8 Quality Management Principles

The Process Approach

Quality Management System- Requirements What does each Team Member MUST Know properly?


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QUALITY

DEGREE TO WHICH A SET OF INHERENT

CHARACTERISTICS FULFILLS REQUIREMENTS

QUALITY POLICY

OVERALL INTENTIONS AND DIRECTION OF AN

ORGANIZATION RELATED TO QUALITY, AS FORMALLYEXPRESSED BY TOP MANAGEMENT

QUALITY OBJECTIVES

SOMETHING SOUGHT OR AIMED FOR, RELATED TO QUALITY


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TOP MANAGEMENT

PERSON OR GROUP OF PEOPLE WHO DIRECT AND

CONTROL AN ORGANIZATION, AT THE HIGHEST LEVEL

QUALITY MANAGEMENT

CO-ORDINATED ACTIVITIES TO DIRECT AND CONTROL

AN ORGANIZATION WITH REGARD TO QUALITY

CUSTOMER SATISFACTION

CUSTOMERS PERCEPTION OF THE DEGREE TO WHICH

THE CUSTOMERS REQUIREMENTS HAVE BEEN FULFILLED


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WHY ISO?

HOW DOES A CUSTOMER GET A CONFIDENCE THAT A

COMPANY/SUPPLIER PROVIDING SERVICES WHICH

CONSISTENTLY CONFORM TO ACCEPTABLE QUALITYLEVELS ?

IF THE COMPANY/SUPPLIER HAS AN INTERNATIONALLYRECOGNISED QUALITY MANAGEMENT SYSTEM IN ITS

PRODUCTION / SERVICING.

THIS SYSTEM HAS BEEN CERTIFIED BY APPROVED

CERTIFYING AGENCIES.


6/22Issued by: K.K.Bijani Issue Date:23.02.2009

WHAT IS ISO?

INTERNATIONAL ORGANISATION OF STANDARDS BASED AT

GENEVA

THIS ORGANISATION DRAWS UP STANDARDS IN VARIOUSASPECTS SO THAT IT CAN BE APPLIED UNIFORMLY AND

THERE IS AN ACCEPTABILITY ACROSS VARIOUS

COUNTRIES.

QUALITY MANAGEMENT SYSTEM - ISO 9000 SERIES HAS

BEEN DEVELOPED FOR ENSURING QUALITY CONSISTENCY

IN DESIGN / PRODUCTION / SERVICING / INSTALLATION /INSPECTION / TESTING, SO THAT IT MEETS THE STATED

QUALITY POLICY OF THE COMPANY.



What is ISO 9001?

ISO9000 is the International Standard for Quality System.

It tells the supplier and manufacturer what is required of a

Quality- oriented system.

It identifies the basic principles and specifies the

procedures and criteria to ensure that all products /

services meet the Customer Requirements.



KEY FEATURES OF ISO9001

Standard Designed around : 8 Quality Management Principles.

Process Model- Input, Process & Output.

P-D-C-A Approach

Flexibility in documentation- Only six mandatory

documented procedures.



KEY FEATURES OF ISO9001(contd)

Major Requirements

Top Management commitment emphasis

Continual Improvement

Analysis of Data

Customer Perception Monitoring

Increased attention towards Human resources

such as communication & work environment.



KEY FEATURES OF ISO9001(contd)

Other Specific Requirements

Statutory / Regulatory requirements.

Periodic review of documents Employee Awareness & Training.

Evaluation of Training Effectiveness.



8 Quality Management Principles

Customer Focused Organization.

Leadership

Involvement of People.

Process Approach.

System Approach to Management.

Continual Improvement

Factual Approach to decision making.

Mutually beneficial supplier relationship.



The Process Approach

PROCESS

(set of activities)

INPUTS OUTPUTS

(Including

resources) (Result of a Process)

Monitoring and Measurement

Opportunities.

(Before, During & After the Process)

Effectiveness of a Process : Ability to achieve the planned results

Efficiency of a Process : Results achieved in relation to

resources used



Quality Management System- Requirements

4. Quality Management System

4.1 General requirements

4.2 Documentation Requirements

4.2.1 General

4.2.2 * Quality Manual

4.2.3 * Control of Documents

4.2.4 * Control of records




5. MANAGEMENT RESPONSIBILITY5.1 Management Commitment

5.2 Customer Focus

5.3 * Quality Policy

5.4 Planning

5.4.1 Quality Objectives

5.4.2 Quality management systems planning




5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5.2 Management representative

5.5.3 Internal Communication

5.6 Management Review

5.6.1 General

5.6.2 Review Input

5.6.3 Review Output




6.0 Resource Management6.1 Provision of Resources

6.2 Human Resources

6.2.1 General

6.2.2 Competence, awareness and training

6.3 Infrastructure

6.4 Work Environment




7.0 Product Realization

7.1 Planning of Product Realization

7.2 Customer related processes

7.2.1 Determination of requirements related to the

product.

7.2.2 Review of requirements related to the products

7.2.3 Customer communication

7.3 Design and development

7.3.1 Design and development planning

7.3.2 Design and development inputs




7.3 Design and development

7.3.1 Design and development planning

7.3.2 Design and development inputs

7.3.3 Design and developments outputs

7.3.4 Design and developments review

7.3.5 Design and developments verification

7.3.6 Design and development validation7.3.7 Control of design and development changes




7.4 Purchasing

7.4.1 Purchasing Process

7.4.2 Purchasing information7.4.3 Verification of purchased product

7.5 Product and service provision

7.5.1 Control of production and service provision7.5.2 Validation of processes for production and serviceprovision.

7.5.3 Identification and traceability

7.5.4 Customer property

7.5.5 Preservation of Product

7.6 Control of monitoring and measuring devices




8.0 Measurement, Analysis and Improvement

8.1 General

8.2 Monitoring and measurements

8.2.1 Customer Satisfaction

8.2.2 * Internal Audits

8.2.3 Monitoring and measurement of processes8.2.4 Monitoring and measurement of product

8.3 Control of Non conforming products

8.4 Analysis of data

8.5 * Improvements

8.5.1 Continual Improvements

8.5.2 Corrective Action

8.5.3 Preventive Action



What does each Team Member Must know properly?

.. As a requirement of ISO 9001

Quality Policy & Quality Objectives

All Zonal/Regional/HO Heads must document the work Procedures & possess

a Procedures Manual with latest updates.

All personnel must understand their Job roles.

All employees must undergo ISO 9001 awareness program.

All HO/Location Heads & internal auditors must undergo Internal Auditors

Training Course.

All HO & Zonal/Regional Heads must maintain documentation of minutes of all

meetings/audit reviews which should be retrievable in a reasonable time. All Process Owners must have clarity & understanding of their work procedures/

flow chart.


22/22I d b K K Bij i I D t 23 02 2009

THANK YOU