iso 9001_2008 awareness - general
TRANSCRIPT
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ISO 9001:2008 Awareness
1
y QU ALITY MANAGEMENT SYSTEM - REQUIREMENTS
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What is Quality?
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What is Quality?
y FITNESS FOR USE
y CONFORMANCE TO SPECIFICATIONS
y VALUE FOR MONEY
y
CONSISTENCY y OPPORTUNITY, OCCASION
y SNOB VALUE ,ELEGENCE, AESTHETICS
FOR REPEAT BU YING MOST
IMP IS PROBABLY ..CONSISTENCY
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Wh y Quality?
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Wh y Quality?
Customer have a choice today «
AB
C
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Wh y Quality?
y Rising Customer Expectations
y
Increasing Competitiony Increasing penalties for Failure
y Loss of Business to Competitor
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Wh y Quality?
Organization Needs Quality because ««««
y Our Customers demand it
y Our Future depends on it
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Wh y Quality?
Customers want ««..
y Product or Service that is reliable
y Product or Service to meet their requirements
y Value for money
y No hassle
CUSTOMER DEMANDS QUALITY
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Wh y Quality?
³ The only survivors at the end of two decades will be
companies with constancy of purpose for
Quality, Productivity & Service´
y Edward Deming
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QUALITY
DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS FULFILSREQUIREMENTS
QUALITY CONTROL
OPERATIONAL TECHNIQUES AND ACTIVITIES THAT ARE USED TO FULFILREQUIREMENT OF QUALITY
QUALITY ASSURANCE
ALL THOSE PLANNED AND SYSTEMATIC ACTIONS NECESSARY TO
PROVIDE ADEQUATE CONFIDENCE THAT OF PRODUCT OR SERVICE WILL
SATISFY THE GIVEN REQUIREMENT FOR QUALITY
QUALITY MANAGEMENT SYSTEM
SYSTEM TO ESTABLISH QUALITY POLICY & OBJECTIVES AND TO ACHIEVE
THOSE OBJECTIVES
Definitions
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TOP MANAGEMENT
MARKETING PURCHASE
LABORATORY
PRODUCTION
PROCESS CONTROL
TECH. SERVICE
DESPATCH
TRAINING
AUXILIARY
Definitions
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International Organization for Standardization
(ISO) created a series of quality
management standards called ISO 9000, to
address this need.
ISO 9000 Standards SeriesISO 9000 Standards Series
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PROCESS
INPUTS
FINAL PRODUCT OR
SERVICE
CONSISTENT
CONSISTENT
CONSISTENT
How it W orks ?
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How it W orks ?
MECHANISMEquipmentPeople
PROCESS
Planning &
Organisation
ProceduresSpecification
Training
Objectives
OUTPUT
Product
INPUT
Materials
Information
CONTROL
Consistent Input and a Consistent Process gives aConsistent output.
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y Economy - Acquiring the inputs for an operation atthe lowest possible cost
(consistent with specified requirements for inputs)
y Efficiency - Producing the required quantity of outputs with the minimum quantity of inputs and resources.
(consistent with specified requirements for outputs)
y Effectiveness - Producing goods and services that
customers want
The Three ³E´s
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Interested
Parties
CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENTSYSTEM
Clause 5
Clause 6 Clause 8
Clause 7
Service/Product
realization
Value adding activities
Information flow
Input Requirements
Output
InterestedParties
Satisfaction
Service
Product
Resource
Management
Measurement,analysis andimprovement
Management responsibility
ISO 9001 QMS ModelISO 9001 QMS Model
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Principles of QMSPrinciples of QMS
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Say w hat you do:
Document each step in your company's business process.
Do w hat you say:
Ensure that all processes adhere to written procedures.Show w hat you have done:
Document evidence that your QMS meets ISORequirements & that the quality standard is being
implemented effectively.
Verify:
Conduct periodic internal audits to ensure continuedsuitability, compliance, and effectiveness of the QMS.
Underlying Principles of ISO 9001Underlying Principles of ISO 9001
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ISO 9001 QU ALITY MGMT SYSTEM
y What it IS
a way of life
definesQuality System requirements aimed at preventing
nonconformity at all stages, from design through to
servicing.
systematic µprocess¶ control of all activities affecting the
quality of th
e product satisfies company and customer needs
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ISO 9001 QU ALITY MGMT SYSTEM
y What it IS NOT
a µcoffee table¶ quality system
a cure for poor product design or manufacturing methods
a barrier to creativity or continuous improvement
an attempt to bury processes in paper
a µflavour of the month¶ initiative
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EXTERNAL BENEFITS OF ISO 9001
(Reported by 620 U.S. and Canadian registered companies)
y Higher perceived product quality 33.5%
y Improved customer satisfaction 26.6%
y Competitive advantage 21.5%
y Reduced customer quality audits 8.5%
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INTERNAL BENEFITS OF ISO 9001
(Reported by 620 U.S. and Canadian registered companies)
y Better documentation 32.4%
y Greater quality awareness 25.6%
y Positive µcultural change¶ 15.0%
y Increased operational efficiency/ productivity 9.0%
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OVERALL SCHEME
ISO CREATES STANDARDS
ACCREDITATION BODIES e.g. UKAS ADOPT THE STANDARDS
CERTIFYING BODIES ( )
CHECK COMPLIANCE
TO THE STANDARDS
BVQI , LRQA , DNV , TUV , BSI etc.
CONSULTANCY FIRMS ( IRCA )
EXTERNAL SUPPORT FOR COMPLIANCE,
RISK MANAGEMENT AND SUSTAINABILITY