ipad receptionist - solution overview (english)

0 Copyright　©2012 ANALOG TWELVE Co., Ltd.　All rights reserved Confidential Real Video Company Reception System – iPad Receptionist

More Hospitality

than a Human

1 Copyright　©2012 ANALOG TWELVE Co., Ltd.　All rights reserved Confidential

Concept

通常の受付おもてなしのある受付

Don't you feel alienated if no one is at the company front desk you visited?

Why not "hire" a receptionist with hospitality and give your customers smile and surprise.

•  Impersonal front desk with only an extension phone

•  Gives an impression of cost reduction even at the fonrt door of your company

•  A beautiful receptionist with hospitality helps the customer

•  Well-treated experience that makes your customer smile and surprise


Characteristics

World First Reality! PIP user interface realized with iPad.

Integration with your extension system and contacts data.

Japanese and English supported; easily switchable

Innovative system of a "real" receptionist representing your company.

Front desk with reality using the world first Person-in-Presentation (PIP) technology for iPad.

Adoption of SIP enables easy integration with your extension network. Standard iPad Contacts are used; you can change contacts with ease.

Comes standard with Japanese and English support. A nifty service usable even in a multinational environment.

Japanese mode English mode

Video + Touch = Reality

iPad

Receptionist

IP-PBX

(SIP)

Smartphone

Fixed-line extension

Works with your extension network Clients with many customers

from abroad are happy

Your Company Your Company

Your Company

Your Company

Your Company Your Company


Advantages

Before (paid receptionist)

JPY300,000

JPY20,000

93% less

After (iPad receptionist)

70%

68%

45%

3%

1%

0.5%

Better company image

Leading-‐‑‒edge company image

Creative company image

Don't understand how to use

Feel cost sensitive company

Unpleasantness

Mo

st co

mp

an

ies

ga

ine

d b

ette

r c

orp

ora

te

ima

ge

. Extension

Smartphone

PC

90% or more cost reduction in font desk operation

Great increase in customer

satisfaction

PCs and smartphones receive calls

Cost comparison before and after installation Customer responses Supported terminals

A revolutionary front desk operation where PC and smartphones can be used to receive calls; with added cost reduction and customer satisfaction.


Screen and Technical Specification

The model shows five patterns of behaviors while waiting to show reality.

Department names are extracted from the iPad Contacts.

Person names are extracted from the iPad Contacts.

A call can be made through SIP.

The model waves her hand to say goodbye when the call is over.

Standby Screen Department Selection Screen

Contact Person Selection Screen

Calling Screen Greetings Screen

Basics Language iPad built-in "Contacts" is used for a directory; entries registered in the Contacts are displayed in the iPad Receptionist list. Fields used: photo, last and first names, phonetic names, department, phone number; entries whose "custom" field contains "sip" are listed in the list.

Installation SIP server Tested servers: Asterisk 1.x, Brekeke SIP Server 2.x/3.x, 3CX, Cisco CallManager, NEC AspireX Other SIP server or hardware equipped with SIP protocol may be used.

Codec G711 u/a (iLBC can be configured in a narrow bandwidth environment via customization)

Device iPad, iPad2, iPad3, iPad4（iOS 4.0 or later)


iPad

Receptionist

Via WiFi

Office LAN

SIP server (asterisk, 3CX,

etc.）

Extension

(when connected

through SIP server)

Smartphone PC

WiFi

Receiver-side

Office Front desk

Installation with Your SIP Server

iPad

Receptionist

Via WiFi

Office LAN

IP-PBX

(SIP-capable)

Extension Smartphone PC

WiFi

Receiver-side

Office Front desk

Pattern 1: Connection with SIP-capable IP-PBX

Pattern 2: Connection with SIP server in your office

•  If a SIP-capable IP-PBX is installed in your office recently:

•  iPad Receptionist can be connected as an extension via SIP protocol.

•  Some IP-PBX requires an extra license for a SIP connection (such as NEC AspireX).

•  Contact your PBX provider for registration of an extension.

•  The call can be received with an extension phone, smartphone (with SIP client app such as 3CX and media5fone), PC (with SIP client software such as 3CX and Xlite).

•  Alternatively a SIP server (3CX, asterisk, etc.) can be used in case you have no IP-PBX:

•  iPad Receptionist can be connected as an extension via SIP protocol.

•  You can install a SIP server by yourself or ANALOG TWELVE can help you for a fee.

•  The call can be received with an extension phone, smartphone (with SIP client app such as 3CX and media5fone), PC (with SIP client software such as 3CX and Xlite). The iPad Receptionist has to be connected to the SIP server as an extension.


Installation with SIP Server Provided by ANALOG TWELVE

iPad

Receptionist

Via WiFi

Office LAN

ANALOG TWELVE

SIP server

Smartphone PC

WiFi

Receiver-side

Office Front Desk

Pattern 3: Connection with a provided SIP server through SIP

Pattern 4: Connection with a provided SIP server through extension

•  Use an ANALOG TWELVE provided SIP server and receive a call through smartphone or PC in case you don't have an IP-PBX or your own SIP server:

•  Use a SIP server provided by ANALOGTWELVE:

•  Connection is through the Internet.

•  You may experience some delay depending on the network status.

•  The call can be received with smartphone (with SIP client app such as 3CX and media5fone) or PC (with SIP client software such as 3CX and Xlite). An ordinary extension phone cannot be used.

•  Additional expenses incurred for use of SIP server.

•  Receive a call via extension without installing an IP-PBX or SIP server in your office:

•  ANALOG TWELVE provided SIP server has to be used.

•  A call is made to an extension through a public phone line.

•  ANALOG TWELVE's SIP server and iPad Receptionist are connected through the Internet.

•  ANALOG TWELVE's SIP server makes a call to the extension through a public line. Some delay may occur due to communication situation.

•  You can only use a terminal that can accept a call through a public line such as a cell phone or fixed-line phone.

•  Additional expenses incurred for use of SIP server and public line.

Internet

iPad

Receptionist

Via WiF

Office LAN

ANALOG TWELVE

SIP server

Receiver-side

Office Front Desk

Internet

Extension

Connected as an extension


Customizable Items and Fee

・Change company logo (PRO version only) 　- Initial cost: JPY100,000　

・Does not appear in PRO version

・Change video (PRO only) - Initial: JPY1,000,000 or more - Monthly: JPY2,000

・Change text (PRO only) - Initial: JPY200,000 - Monthly: JPY2,000

Select a person you wish to talk to.


Demo Video URL

Watch Video

https://vimeo.com/39144504


Our Client

Demonstration Versions Introduced in More Than 1,400 Companies around the world

Case 1: Cosmos Initia Group (Japan) Case 2: SoftCreate (Japan)

Cosmos Initia, a major condominium developer and dealer, uses iPad Receptionist in its office renovation unit. There had been complaints about its unattended impersonal front desk. The customer installed iPad Receptionist and is very happy with it for use in front desk operation in its office renovation presentation unit.

All the companies of the SoftCreate group, a major software developer, uses iPad Receptionist. iPad Receptionist was introduced to the companies when their offices moved to a new location in order to show their innovative nature as a software company to the world. Their customers are satisfied with the model in the iPad screen giving impression of an advanced company.

Case 3: Major Mobile Operator (France) Case 4: ALANA Entertainment (Japan)

Major communication provider K has lots of visitors. They continued to hire receptionists at the front desk but wanted to cut the cost by making the front desk unattended. They liked the idea of the "real" model receptionist and introduced iPad Receptionist. Cost reduction reaches more than 90%. Both the customer and its visitors favor the product to a great extent.

ALANA Entertainment has no tradition to set up a front desk since its foundation. They contacted ANALOG TWELVE immediately after Mobile World Congress 2012 where they saw our iPad Receptionist leading immediate decision to purchase the product. The visitors are impressed by outstanding Japanese-style hospitality.


iPad Receptionist - Price List

*1 Provided by ANALOG TWELVE.

*2 A fault device may be replaced with a rental fee.

Item Price

Basics Initial Basic Charge JPY100,000 x # of devices installed

Monthly Basic Charge JPY20,000 x # of devices installed

Option

Initial

iPad Rental JPY60,000 x # of devices(*2)

iPad Stand rental JPY60,000 x # of devices(*2)

SIP server license (*1) JPY5,000 x # of phone numbers

Monthly

SIP server license (*1) JPY1,000 x # of phone numbers

When calls are made through SIP

server(*1) through public line JPY20 per minute (as much as you use)

Customization

Display

Change company logo JPY100,000

Change video JPY1,000,000 or more

(select a model from the list) Language switch button on top

screen JPY150,000

Communication Change SIP Port number JPY100,000

Change SIP protocol JPY200,000

Other Customization Upon your request

Support Upon your request (JPY3,000 or more)

ipad receptionist - solution overview (english)

Technology