internal and supplier communications

Language ServicesTranslateMedia

London | New York | Paris | Munich | Hong Kong

Accurate. Punctual. Confidential.

Professional Language Services

www.translatemedia.com

TranslateMedia London | New York | Paris | Munich | Hong KongAccurate. Punctual. Confidential.

Internal and Supplier Communications


Communication

“We will communicate with staff, suppliers and clients in a clear, professional and courteous manner.”


Supplier communication

• Communicate with suppliers in a polite and courteous manner- Good first impression- Correspondence naturally becomes more informal as relationship is established

• Show appreciation for the work suppliers do – whenever possible- Keep our suppliers happy so they are more likely to want to continue working with us

• Feedback – positive and negative- Gives suppliers the opportunity to improve- Consistency

• We should respond to ALL supplier queries

• Be open, honest and firm with your suppliers, they will respond in kind- Firm, but not rude- Do not raise your voice



• Use appropriate form of communication

Email Skype Telephone

• Suppliers can be just as busy as we are. • Allow them time to respond • If you need to get in touch quickly, pick up the phone!

Out of office Status – away, out to lunch Voicemail



Share:•Positive/Negative experiences with suppliers-Not all suppliers will be discussed on a conference call so we should add notes regarding suppliers to the comments field on the translator profile page. -Date and initial entries.

•Additional information about suppliers-Experience -Unavailability– i.e. picking up children from school, interpreting or in-house assignments.-Use of blackberry-Never answers the telephone, but more likely to respond to an email. -Date and initial entries.



Why do all of these things?

•Creates a positive perception of TranslateMedia

•Efficient communication

•Develops a flexible and strong relationship

•Essential for expansion, key to future success, beneficial to PMs


Staff communication

• Those that speak about your company and have the most opinions about the company are the people that work there.

• Offer staff the same level of courtesy as clients and suppliers – first step to having a good reputation and maintains a pleasant working atmosphere.

• Face-to-face communication is important – speak to your colleagues directly whenever possible.

• Meetings – important that everyone gets involved.

• Communication between offices – Newsletter

internal and supplier communications

Self Improvement