inter personal ta

8/3/2019 Inter Personal TA

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Interpersonal BehaviourInterpersonal means between persons.Behavior is how people act, what they say and do

This understanding aims to handle interpersonalrelationships at work place


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Interpersonal Behaviour & Skills

Interpersonal skills are all about working/dealing withother people.

They include being able to support and encourage others,and being able to convey your point clearly

They are also concerned with listening to and valuingothers' opinions.

Motivate and influence behavior, consciously orunconsciously.


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The Hawthorne Studies

A series of productivity experiments conducted atWestern Electric from 1927 to 1932. Illumination experiment

Relay assembly

Bank Wiring room

Interviews

Experimental findings

Productivity unexpectedly increased under imposed adverseworking conditions.

The effect of incentive plans was less than expected.

Research conclusion

Social norms, group standards and attitudes more stronglyinfluence individual output and work behavior than domonetary incentives.


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Benefits of improving Interpersonal Skills

Assessing and understandingface-to-face situations Setting specific and realistic objectivesfor face-to-face

encounters with people - will benefit from being clear inwhat to aim at

Choosing and using behavioursthat complement thecircumstances and are appropriate to the objective - thusbenefiting by having an easier, and pleasant, means toachieving your objective

Being aware of other peoples behaviour and influencing it- influencing others by own behaviour


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Transactional Analysis

Understand more about your typical behaviours theory of personality and social dynamics and

changing human behavior why communication fails and how it can be

corrected Build rapport Respond and Deal more effectively with people

Aid to personal development


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What is Transactional Analysis?

TA is a theory about how and why peoplebehave the way they do

Major areas of TA

Ego states

Transactions

Life positions


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The Parent State

The Parent State is a collection of attitudes,thoughts and behaviors (act and feel ) much asthose that raised us.

The Critical Parent

Gives us directions and

controls and limits ourbehavior

should, ought, must,

never

Nurturing Parent

Protects and encourages,

provides care and loveTry again; Its all right


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The Child State

Free childImpulsive and

carefree,

communicatingthrough feeling

behaviors

Adapted childSubmissive and

conformingbehaviors,

Looking for approvaland reassurance


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The Adult State

The Adult State are behaviors oriented tocurrent reality and objective gatheringinformation.

figures things out logically. takes responsibility for thoughts,

feeling and actions.

solves problems and makesdecisions.


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People generally exhibit all three Ego

states.

All three Ego states are necessary tohealthy personality

People can change the frequency of whichthey use one ego state


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Transactions Types

Transactions are complementary if themessage sent receives the expected responsefrom the other persons ego state

Acrossed transaction occurs when themessage sent by one persons ego statereacted to by an incompatible unexpectedego state on the part of the other person

Ulterior transactions always involve at leasttwo ego states on the part of one person.Ulterior transactions have a hidden agenda


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P

A

C

P

A

C

P

A

C

P

A

C

Supervisor

P

A

C

P

A

C

Employee


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JOHARI Window

Implications for constructive Interpersonal dealings atwork


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Life PositionsAffectingInter-personalBehaviour

They describe howindividuals feelabout themselvesand others


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The Fundamental Interpersonal Relationship Orientation-

Behavior- FIRO-

B


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The Fundamental Interpersonal Relationship Orientation-

Behavior- FIRO-B

inter personal ta

Documents