inter personal skills 1
TRANSCRIPT
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INTERPERSONAL SKILLS
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ESSENTIAL IP COMPETENCIES Self awareness
Control
MotivationAcknowledging the interests of
subordinates
Communication skills
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DEVELOPING IP Skills Developing Assertiveness
Accepting Responsibility
Managing Conflicts
Avoiding
AccommodatingCompeting/Forcing
Collaborating
Compromising
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Life Positions
Im OK Im OK
Youre not OK Youre OK
Im not OK Im not OK
Youre not OK Youre OK
A
ttitudetoward
Oneself
Attitude toward Others
Negative Positive
Positive
Negative
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Management Conflict StylesAssertivebehavior
Aggressive
behavior
Accommodating
style
Collaborating
style
Compromising
style
Avoiding
style
Forcing
style
Passivebehavior
High concernfor others
needs
Low concernfor others
needs
High concernfor own
needs
Im
not OK
Youre OK
Im OK
Youre OK
Im
not OK Youre not OK
Im OK Youre not OK
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Factors Hampering InterpersonalInteractions Poor Listening
Emotional Arousal Lack of Time
Differences in objective
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Eric Berne and Transactional Analysis
Transactional AnalysisA unified system of individual and
social psychiatry
Focuses on the individual but alsoones relationship to others
A model for explaining why and how:
People think like they doPeople act like they do
People interact/communicate withothers
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Eric Berne and Transactional AnalysisTransactional Analysis People have three ego states: parent, adult, child
Parent: when a person thinks, feels & behavesin ways copied from his/her parents
Child: thinking, feeling, behaving as one did asa child
Adult: thoughts, feelings, or behaviors that area direct result of current happenings
Key point: people shift in & out of these states
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Ego PortraitsPeople have favorite, preferred ego state, depicted by
larger circle in a diagram
Parent Adult Child
P
A
C
P
A
C
P
A
C
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Eric Berne and Transactional Analysis
Transactional Analysisfurther development Parent & child ego states subdivided
Parent state: controlling or nurturing
Child state: free child (FC) or adaptedchild (AC)
ACa person conforms & adapts todemands of others
FCa person acts & feels like anuninhibited & unsocialized child
Adult state: current self
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Transactional AnalysisTransactional analysis (TA): a method of understandingbehavior in interpersonal dynamics.
The three ego states
ParentCritical parent
Sympathetic/nurturing parent
ChildNatural child (affectionate playful)
Adapted child
AdultThe three types of transactions
Complementary
Crossed
Ulterior
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Types of TransactionsComplementary Transactions: Appropriate and
Expected Transactions indicating healthy human
relationships.
Communication takes place when transactions are
complementary. A stimulus invites a response; this
response becomes a stimulus inviting further
response and so on.
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Transactional Analysis Types (I)Complementary transaction
Supervisor EmployeeP
CA
P
CA
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Eric Berne and Transactional AnalysisTransactional Analysis occurs when the ego states
of 2 people interacting is assessed
Complimentary interaction: one person in a nurturing parent ego state
other person in their adaptive child ego
state
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Eric Berne and Transactional Analysis
For a leader-follower, the following complementary
transactions could occur:
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Transactional Analysis Types (II)Crossed transaction
Supervisor EmployeeP
C
A
P
CA
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Types of TransactionsCrossed Transaction: This causes most difficulties in
social situations.
May be, you should improve your study habits.
You always find fault with me whatever I do Parent-
Child interaction.
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Eric Berne and Transactional Analysis
Transactional Analysis occurs when the ego states of 2people interacting is assessed, contd.
Crossed transaction:A leader in the adult ego state deals with
A subordinate who responds from their free childego state with somewhat negative, rejecting inputfrom the leader
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Eric Berne and Transactional AnalysisFor a leader-follower, there are a number of possible
crossed transactions:
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Transactional Analysis Types (III)Ulterior transaction
Supervisor Employee
Supervisor Employee
P
CA
P
CA
P
C
AP
C
A
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STROKES Positive
Negative Neutral
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UTILITY Communication
Motivation Leadership
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Interpersonal Skills- BC
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Building Positive Relationship Use of I
Focus on problem solving
Dont Deceive
Empathy
ListenUse of Praise Be specific
Praise progress Sincere
Dont overdo
Timin
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Dealing with Criticism Understand the Reason behind
Empathy Dont personalize criticism
Do not be Judgmental
Do not overload
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NEGOTIATIONS
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Steps Involved Planning
Impersonal Relationship Building Exchanging Task-Related Information
Persuasion
Agreement
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Negotiation Tactics & Behavior Location
Time
Buyer-Seller Relation
Extreme Behavior
Promises/Threats Using Silence