INTER PERSONAL SKILLS

• Interpersonal skills are the life skills we use everyday to communicate and interact with other people, individually and in group.

• This not only include how we communicate, but also our confidence, our ability to listen and understand, problem solving capacity, decision making and personal stress management.

• Interpersonal skills are a key component of every job

• Required for Inter official relations

• Key to success to any position

• Good Inter-personal skills make the difference minimum 8hrs a day, 40hrs a week, 160hrs a month and 2000hrs a year.

Listening Skills

Communication Skills

Stress Management

Verbal Communication

Assertiveness

Decision Making

Problem Solving

Non-Verbal communication

• It means communicating with words, written or spoken.

• Verbal communication consists of speaking, listening, writing and reading.

• It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching.

VERBAL COMMUNICATION

• Consider the objective

• Be sincere

• Use simple language, familiar words

• Be brief and precise

• Use polite words and tone

• Say something interesting and pleasant

CHARACTERISTICS

Barriers

• Status- Formal and Informal status levels affects, effectiveness of face to face communication

• Complexes- Lack of confidence or sense of superiority

• Abstracting- It is partial and selective listening, which leads to loss of information

• Language Barrier- listener should be familiar with the language used by the speaker

NON-VERBAL COMMUNICATION

• Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional

• It is a process of communicating through sending and receiving wordless cues between people

• The process of non-verbal communication includes encoding and decoding

Facial Expression Body Movement Gestures Eye Contact Voice Touch

Forms of Non verbal Communication

• Greeting with Namaste- placing both the hands together with a bow is a very common nonverbal communication in India, which shows respect.

Example of Non-verbal Communication

Improving Nonverbal Communication

• When sending messages

• Be conscious of non-verbal behavior• Be purposeful• Match verbal and nonverbal communication• Adapt to the situation• Don’t automatically assume• Consider gender, cultural and individual

differences• Pay attention to all aspects• Use perception checking

Activity