intensive outpatient program patient handbookintensive outpatient program patient handbook 5 each...

Intensive Outpatient Program Patient Handbook

Toll Free 855.892.9007 HFsenior.org

Intensive Outpatient Program Patient Handbook 1

SENIOR BEHAVIORAL WELLNESS

Intensive Outpatient Program

We welcome you to Senior Behavioral Wellness. You have

made a courageous decision to seek treatment; we will make

every attempt to provide you with the support and guidance

you need as you learn to deal with the problems, stresses and

concerns that brought you to seek treatment. We hope your

therapy here will be beneficial and effective for you.

INTRODUCTION

Senior Behavioral Wellness outpatient program is designed

to provide intensive therapy to older adults experiencing

emotional or mental distress. Being in a psychiatric outpatient

hospital program means you will attend therapy on weekdays,

but return home evenings and weekends. We provide an

intensive therapeutic experience while you are able to stay

involved in your home and community environments.

Welcome

2 Intensive Outpatient Program Patient Handbook

Treatment TeamThe staff of Senior Behavioral Wellness consists of a multi-

disciplinary treatment team including a physician (psychiatrist),

licensed therapists, nursing staff and others as appropriate. The

treatment team will develop a treatment plan that identifies

the problems, goals and approaches of therapy during your

first few days of treatment. You will be asked to participate in

your treatment and take responsibility in helping design your

treatment plan and goals.

Admission AssessmentA thorough assessment by a physician will be performed to

make sure that you need and can benefit from the services and

participate in the treatment program. Additionally, you will

undergo a thorough evaluation by members of the treatment

team which will provide vital information about you and your

life and how we can best help you.

The ProgramWe emphasize treating the whole person. Therefore, we

offer a range of services to meet your physical, emotional,

mental and interpersonal needs. These services may include

the following:

INDIVIDUAL THERAPY: The primary focus is on interpersonal

problems and how to achieve personal, positive goals. Although

the sessions are private, with your consent your therapist may

share some information with the treatment team to ensure

your safety and continued progress.


GROUP THERAPY: In group therapy, you will actively

participate with a group of other patients, under the leadership

of a therapist, discussing problems and developing new coping

strategies. Group therapy offers numerous benefits such as

shared knowledge of your peers to work through issues and

to provide and receive peer support. The therapist will use

a wide variety of therapy approaches to provide guidance

and psychoeducational information specific to coping skills,

management of psychiatric symptoms and ways to improve the

quality of your life.

FAMILY THERAPY: These sessions are used, where

appropriate, to provide useful information to your family and

friends and to help you communicate problems and concerns.

Family members and patients are educated on the treatment

plan and given strategies for helping the patient.

MEDICAL EVALUATION: An evaluation by a physician

who specializes in psychiatry will begin your treatment in this

program and you will be followed in regular appointments to

evaluate your psychiatric and medical progress. The physician

will work closely with the rest of the treatment team in

coordinating your care and will correspond with your other

health professionals to keep them apprised of your treatment.


Facilities and ServicesSMOKING: Smoking is not allowed.

PERSONAL ITEMS: Snacks (coffee, tea, juice, crackers) are

available for you. Lunch will be provided each day. Special diets

may be available for patients who need them.

TELEPHONE: In order for yourself and the rest of the patients

to receive maximum therapeutic benefit, we ask that you turn

off all cellular devices during treatment hours. The program

does have a telephone that is available for patient use as well.

Those who must reach you during program hours may call and

leave a message.

Daily ScheduleThe program is open Monday through Friday from 8 a.m.

to 4:30 p.m., however the specific times of treatment will be

determined by the treatment team and the patient. A sample

schedule of the types of groups will give you an idea of the

times and what you can expect on your treatment days.


Each patient is expected to attend all prescribed therapy

sessions as agreed upon by you, your physician and the staff in

your Individualized Treatment Plan. If you miss three or more

consecutive days of treatment, you will be discharged from the

program and will require a re-screening and a re-admission

evaluation to be considered for re-entry back into the program.

SAMPLE SCHEDULE

TIME MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

10 to 10:45 Process Group

Process Group

Process Group

Process Group

Process Group

11 to 11:45 Cognitive Group

Cognitive Group

Cognitive Group

Cognitive Group

Cognitive Group

11:45 to 12:20

LUNCH LUNCH LUNCH LUNCH LUNCH

12:20 to 1 Behavioral Group

Behavioral Group

Behavioral Group

Behavioral Group

Behavioral Group

In Case of Emergency or After HoursNormal business hours are Monday through Friday from 8 a.m.

to 4:30 p.m. In case of emergency, patients are requested to call

911 for assistance.

DressYou will be involved in active treatment, and we suggest you

wear casual, comfortable clothing appropriate for the season.

Shoes and shirts are required.

Financial ConcernsYou will be advised of the charges for services, insurance

coverage and your financial liability as part of the

admission procedure.


Admission Criteria for Outpatient PatientsThe program accepts for admission older adults who will

benefit from and are able to participate in intensive outpatient

psychiatric treatment and are able to remain stable at home or

current residence.

Discharge ProcedureDischarge planning begins at the time of admission. Expected

treatment goals will be established during the first week

of treatment, including goals for determining successful

completion of the treatment program. Prior to discharge, the

treatment team will work closely with you to arrange follow up

care upon completion of the program. This may include follow

up with mental health professionals, healthcare providers and

other community programs and resources. The patient will

be provided with an extensive written discharge plan. When

appropriate, and with written consent of the patient, follow

up care will also be coordinated with staff at care facilities or

family members.


Patient’s RightsAs a patient of the Senior Behavioral Wellness Intensive

Outpatient program you are entitled to be informed of certain

rights that are extended to you under the law.

1. You have the right to exercise all civil rights, including disposing of property, executing instruments (making a will, etc.), making purchases, entering contracts and voting unless you have been declared incompetent by a court proceeding.

2. You have the right to be informed of your treatment plan and your response to this information is documented in your record.

3. You have the right to assist in the planning of your treatment plan.

4. You or your authorized representative may have access to a written copy of your treatment plan.

5. You or your authorized representative may have access to your medical record upon written request, or if refused, a written notification as to reason.

6. You may have a summary of your treatment plan as explained to your family members as long as you have signed a completed Release of Information Authorization allowing the program to release clinical information.

7. You may, at reasonable times, have access to and use your personal telephone or program phone with permission.

8. You have the right to refuse all or a portion of your treatment. If you refuse treatment it could result in discharge.


Patient ResponsibilitiesThe goal of the program is to offer comprehensive therapy

that meets individual patient needs while helping the patient

to gain or maintain independence. To promote a beneficial

group treatment environment, the following are the

patients’ responsibility:

1. Patients will arrive on time for their scheduled treatment. If the patient will be absent or late, the patient is requested to communicate the absence via phone at toll free 855.892.9007 by 7:30 a.m.

2. Abusive language, physical violence and destruction of property are not accepted. Anger may be expressed verbally, but threats of physical violence will not be allowed.

3. Patients may not bring or use alcoholic beverages or illicit drugs at the facility, nor may any patient share medications with any other patient.

4. Patients are not allowed to bring firearms, explosives or any weapons to the facility.

5. Patients should not bring valuable articles or large sums of money to the program. Senior Behavioral Wellness and the hospital are not responsible for these items.

6. Patients are responsible for taking prescribed medications independently.

7. Patients are expected to participate actively in treatment and attend all assigned therapies.

8. Patients are expected to keep the names and information of other patients confidential.

9. Patients will actively participate in treatment planning and goal setting.

10. Patients who do not observe these rules may be subject to discharge from the program.


Patient GrievancesA grievance is a formal or informal written or verbal complaint

that is made to the hospital by a patient or the patient’s

representative regarding the patient’s care, abuse or neglect;

issues related to the hospital’s compliance with CMS Hospital

Conditions of Participation; or a Medicare Beneficiary billing

complaint related to their rights and limitations. This does

not include billing disputes. Any patient can make a verbal

or written grievance to the staff and it will be handled as per

hospital policy through the Grievance Committee and will be

responded to in writing. The written response shall include the

name of the hospital contact, steps taken to investigate the

complaint, results of the process and date of completion

of the process.

STAFF MEMBER SIGNATURE AND TITLE DATE/TIME

Toll Free 855.892.9007

3661 S. Babcock Street Melbourne, FL 32901

HFsenior.org

intensive outpatient program patient handbookintensive outpatient program patient handbook 5 each...

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