care transitions from acute care to outpatient: improving patient experience through ... ·...
TRANSCRIPT
Presenter: Rose Alfano APRN
Care Transitions from Acute Care to outpatient: Improving Patient
Experience through Best Practices
Objectives• Improve health care quality for patients by coordinating care
transitions throughout the continuum of care• Reduce avoidable cost during care transitions• Reduce preventable readmissions
Goals • Improve the patient experience• Ensure the best possible outcomes
Comprehensive Discharge Planning
Prior to discharge organize follow-up services and address barriers utilizing community resources
Stratify patients into transition pathways
Daily huddle with consistent care teams
Designated hospital staff to call patient 2-3 days after discharge.
Daily Huddle & Patient Identification
• UPON ADMISSION sort patients into four pathways
• EACH SUBSEQUENT DAY review patient progress
• FOCUS ON AVOIDABLE DAYS
Patient Sorting Criteria
•RED: Needs pallative Care
•Orange: Complex home discharge or is a readmit
•Green: Transferring to another facility after discharge
•Blue: Meet and Greet- No significant needs
Complete and timely communication of information
Providers ensure that discharge summary is issued within 2-3 days to outpatient provider
Use standard format of discharge summary
Medication Reconciliation
Reconcile medications at each transition
Check for accuracy and look for contraindications
Assess Financial Barriers
Provide up to date medication lists to patients
Prompt follow-up visit with an outpatient provider after discharge
Hospital staff schedule follow-up visits prior to discharge
Services: Ongoing symptom and medication management, 24/7 phone access
Lost Revenue
• Hospital follow up visit within 7 days of discharge: Additional $156 on top of visit charge
• Hospital follow up visit within 14 days of discharge: Additional $104 on top of visit charge
Patient/Caregiver education using the “teach back” method
Teach Back Method
“Take with meals? No problem I eat all of the time!”
Open communication between providers
Occurs between each setting and among multidisciplinary teams
Discharge provider confirms the subsequent provider received discharge summary
Successful Programs: Evidence-Based
• The Care Transitions Intervention
• The Transitional Care Model
•Project RED
Key Points• Discharge starts on admission
• All Patients are called within 7 days for medication reconciliation
• All patients have a scheduled face-to-face visit with a provider within 14 days and high risk patients within 7 days
• Discharge Summary completed within 2-3 days of discharge
Reference• Agency for Healthcare Research and Quality. (2018). Re-Engineered
Discharge (RED) toolkit. Retrieved from https://www.ahrq.gov/professionals/systems/hospital/red/toolkit/redtool5.html
• Burke, R.E. & Coleman, E.A. (2013). Interventions to Decrease Hospital Readmissions: Key for Cost-Effectiveness. JAMA Internal Medicine.
• Coleman, E.A., Parr, C., Chalmers, S. (2006). The Care Transitions Intervention: Results of a Randomized Controlled Trial. Archives of Internal Medicine 166: 1823-28.
• Jack, B.W., Chetty, V.K., Anthony, D. (2009). A Reengineered Hospital Discharge Program to Decrease Rehospitalization: A Randomized Trial. Annals of Internal Medicine 150(3): 178-88.
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Reference Continued
• Kim, C.S., & Flanders, S.A. (2013). Transitions of Care. Annals of Internal Medicine 58(5 part 1): ITC3-1.
• Naylor, M.D., Brooten, D.A., Campbell, R.L. (2004). Transitional Care of Older Adults Hospitalizes with Heart Failure: A Randomized, Controlled Trial. The Journal of the American Geriatrics Society 52: 675-84.
• Rutherford P, Nielsen GA, Taylor J, Bradke P, Coleman E. How-to Guide: Improving Transitions from the Hospital to Community Settings to Reduce Avoidable Rehospitalization. Cambridge, MA: Institute for Healthcare Improvement; June 2013.