improving the drop shipment process mtac workgroup #87 update washington, d.c. november 8, 2007

Improving the Drop Shipment ProcessMTAC Workgroup #87

Update

Washington, D.C.November 8, 2007

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MTAC Workgroup #87MTAC Workgroup #87

National Deployment

• USPS deployed Mailer Rating nationally following a 10 week pilot at 5 facilities

• Mailer Rating National Deployment was based on a phased approach by area Deployment included FAST/Surface Visibility (SV) enabled facilities with 80% SV Drop

Ship Compliance or higher

• Mailer Rating National Deployment Activation A facility must reach 80% SV Drop Ship Compliance for 2 consecutive weeks before

being activated Activated facilities falling below 80% SV Drop Ship Compliance for 2 consecutive

weeks are deactivated In order to be reactivated, a facility must reach 80% SV Drop Ship Compliance for 2

weeks– Customers are notified as facilities are activated for Mailer Rating

– Despite the notification, customers should operate as if all USPS facilities are activated at this time to encourage better performance

• Mailer Rating National Deployment Plan Phase I: 1 Area; Western Phase II: 3 Areas; Great Lakes, Southwest, Eastern Phase III: 5 Areas; NY Metro, Capital Metro, Pacific, Northeast, Southeast

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Deployment Status

• Phase I: 67% of Phase I facilities are activated

14 out of 21 facilities activated in the Western Area

• Phase II: 64% of Phase II facilities are activated

12 out of 18 facilities activated in the Great Lakes Area

9 out of 12 facilities activated in the Southwest Area

9 out of 17 facilities activated in the Eastern Area

• Phase III: 54% of Phase III facilities are activated

7 out of 12 facilities activated in the NY Metro Area

8 out of 14 facilities activated in the Northeast Area

5 out of 14 facilities activated in the Capital Metro Area

10 out of 14 facilities activated in the Southeast Area

7 out of 14 facilities activated in the Pacific Area

NOTE: Although formal deployment has concluded, FAST will continue to track and monitor SV Drop Shipment Compliance and activate or deactivate facilities as required according to data compliance

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Activated Facilities

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Mailer Rating – Summary

• Deployment execution activities included increased communications, data analysis and weekly teleconferences held with customers and facilities

• Both facilities and customers demonstrated changed behavior from the start of the pilot to the conclusion of national deployment

• SV utilization and compliance has improved through increased communication

• A small percentage of USPS customers contribute significantly to lowering average mailer rating scores at facilities

• Enhancements were made to slot allocation functionality to better align mailer performance to facility slot allocation

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Slot Allocation

New York Metro Area – New York PLANT (100)

Percentage of Corporations in each Tier

Percentage of Total Appointments Scheduled for each Tier

Percentage of Allocated Slots

TIER 1 17% 2% 0%

TIER 2 11% 18% 16%

TIER 3 8% 7% 6%

TIER 4 64% 73% 78%

Appointment data from 9/1- 9/28 activity is included in the calculations for Tiers beginning 10/20

Percentage of Corporations in each Tier

Percentage of Total Appointments Scheduled for each Tier

Percentage of Allocated Slots

TIER 1 24% 4% 3%

TIER 2 6% 17% 13%

TIER 3 5% 2% 10%

TIER 4 65% 77% 74%

Appointment data from 9/15- 10/12 activity is included in the calculations for Tiers beginning 11/3

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Mailer Rating National Deployment – Western

Western – Phase I

Total number of possible facilities: 21

Total number of facilities activated: 14


One Week Compliant

Two Weeks Compliant

NASS Facility Facility Type

800 DENVER PDC Plant

550 SAINT PAUL Plant

970 PORTLAND Plant

640 KANSAS CITY Plant

66Z KANSAS CITY BMC

554MA TWIN CITIES METRO HUB Plant

80Z DENVER BMC

570 SIOUX FALLS Plant

85H PHOENIX STC Plant

890 LAS VEGAS Plant

852 PHOENIX SCF Plant

660 KANSAS CITY Plant

680 OMAHA Plant

553 MINNEAPOLIS Plant

980 SEATTLE Plant

500 DES MOINES Plant

612 QUAD CITIES Plant

55Z MINNEAPOLIS/SAINT PAUL BMC

50Z DES MOINES (Pilot Facility) BMC

98Z SEATTLE BMC

522 CEDAR RAPIDS (Pilot Facility) Plant

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Mailer Rating National Deployment – Great Lakes

Great Lakes – Phase II




One Week Compliant

Two Weeks Compliant


48Z DETROIT BMC BMC

615 PEORIA Plant

535 MADISON Plant

600 PALATINE Plant

488 LANSING Plant

493 GRAND RAPIDS Plant

480 ROYAL OAK Plant

610 ROCKFORD Plant

605 FOX VALLEY Plant

604 SOUTH SUBURBAN Plant

606 CHICAGO Plant

63Z SAINT LOUIS BMC BMC

630 SAINT LOUIS Plant

60Z CHICAGO BMC

541 GREEN BAY Plant

460 INDIANAPOLIS Plant

601 CAROL STREAM Plant

617 BLOOMINGTON Plant

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Mailer Rating National Deployment – Southwest

Southwest – Phase II Total number of possible facilities: 12



One Week Compliant

Two Weeks Compliant


707 BATON ROUGE Plant

720 LITTLE ROCK P&DC Plant

750 NORTH TEXAS Plant

760 FORT WORTH Plant

740 TULSA P & DC Plant

707PA PORT ALLEN Annex

773 NORTH HOUSTON Plant

786 AUSTIN Plant

770 HOUSTON Plant

75ZDALLAS BULK MAIL CENTER BMC

752 DALLAS Plant

780 SAN ANTONIO Plant

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Mailer Rating National Deployment – Eastern

Eastern – Phase II




One Week Compliant

Two Weeks Compliant


45Z CINCINNATI BMC BMC

180 LEHIGH VALLEY Plant

403 LEXINGTON Plant

15Z PITTSBURGH BMC BMC

400 LOUISVILLE Plant

150 PITTSBURGH PDC Plant

434 TOLEDO Plant

19Z PHILADELPHIA BMC BMC

450 CINCINNATI Plant

170 HARRISBURG Plant

190 PHILA P&DC Plant

430 COLUMBUS Plant

440 CLEVELAND Plant

080 SOUTH JERSEY P & DC Plant

197 WILMINGTON P & DC Plant

240 ROANOKE Plant

189 SOUTHEASTERN P&DC Plant

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Mailer Rating National Deployment – New York Metro

New York Metro – Phase III Total number of possible facilities: 12



One Week Compliant

Two Weeks Compliant


076 NORTHERN NJ METRO Plant

085 TRENTON Plant

105 WESTCHESTER Plant

07Z NEW JERSEY BMC BMC

077 MONMOUTH Plant

07099 DOMINICK V DANIELS Plant

115 WESTERN NASSAU Plant

117 MID ISLAND Plant

112 BROOKLYN Plant

100 NEW YORK Plant

110 QUEENS Plant

088 KILMER Plant

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Mailer Rating National Deployment – Capital Metro

Capital Metro – Phase III




One Week Compliant

Two Weeks Compliant


212 BALTIMORE Plant

217 FREDERICK Plant

275 RALEIGH Plant

230 RICHMOND Plant

233 NORFOLK Plant

280 CHARLOTTE Plant

296 GREENVILLE Plant

201 DULLES Plant

220 NORTHERN VA Plant

290 COLUMBIA Plant

200 WASHINGTON Plant

20Z WASHINGTON BULK MAIL CTR BMC

270 GREENSBORO Plant

27Z GREENSBORO BMC

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Mailer Rating National Deployment – Pacific

Pacific – Phase III Total number of possible facilities: 14



One Week Compliant

Two Weeks Compliant

Two Weeks Non -Compliant


917 INDUSTRY Plant

94Z SAN FRANCISCO BMC BMC

940 SAN FRANCISCO Plant

913 VAN NUYS Plant

920 SAN DIEGO Plant

907 LONG BEACH Plant

945 OAKLAND Plant

950 SAN JOSE Plant

926 SANTA ANA Plant

900 LOS ANGELES Plant

952 STOCKTON Plant

90Z LOS ANGELES BULK MAIL CENTER BMC

923 SAN BERNARDINO Plant

956 SACRAMENTO Plant

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Mailer Rating National Deployment – Northeast

Northeast – Phase III Total number of possible facilities: 14



One Week Compliant

Two Weeks Compliant


120 ALBANY Plant

060 HARTFORD Plant

040 SOUTHERN MAINE Plant

018 MIDDLESEX ESSEX Plant

010SPRINGFIELD P & D CTR Plant

015 CENTRAL MA Plant

140 BUFFALO Plant

023 BROCKTON Plant

144 ROCHESTER Plant

01Z SPRINGFIELD BMC BMC

130 SYRACUSE Plant

064 SOUTHERN CT Plant

021 BOSTON Plant

028 PROVIDENCE Plant

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Mailer Rating National Deployment – Southeast

Southeast – Phase III Total number of possible facilities: 14



One Week Compliant

Two Weeks Compliant


333 FORT LAUDERDALE Plant

32Z JACKSONVILLE BMC BMC

328PM ORLANDO L&DC Annex

38Z MEMPHIS BMC BMC

MCO ORLANDO Plant

350 BIRMINGHAM Plant

TPA TAMPA P&DC Plant

301 NORTH METRO Plant

380 MEMPHIS P&DC Plant

335DC TAMPA L&DC Annex

390 JACKSON Plant

337 SAINT PETERSBURG Plant

303 ATLANTA Plant

30Z ATLANTA BMC

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National No Show Tends

19%

21.0%21.0%20.3%21.7%18.4%

21.4%22.3%20.5%22.1%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

8/18 9/8 9/29 10/20 11/10

Date Range

Per

cen

tag

e o

f A

pp

oin

tmen

ts

National No Show s

National Recurring NoShow s

There was a 2.7% decrease in total No Shows from the start of deployment to today (21.7 to 19)

There was a 3.7% decrease in Recurring Appointment No Shows from the start of deployment to today (22.1 to 18.4)

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Next Steps

• Raising the bar for SV Drop Shipment Compliance from 80%

• Increase the FAST finalization period from 5 days to 12 days

• Address customer/facility concerns on operational issues at USPS facilities

Please direct operational and policy issues to Debby Cataldi at [email protected] or (W) (202) 268-2158

Please direct Mailer Rating functionality questions to [email protected]

• November 15th meeting to determine whether to sunset workgroup. A new workgroup might be needed to focus on operational issues.

improving the drop shipment process mtac workgroup #87 update washington, d.c. november 8, 2007

Documents

usps facilities

activatedactivated facilities

ship compliance

shipment compliance

data compliancemtac

southeastmtac workgroup

monitor sv

average mailer rating