il2008: crafting the user-centered library
DESCRIPTION
Learn how to make your library evolve into the library of your users' dreams!TRANSCRIPT
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Crafting the User-Centered Library
Cliff Landis, Technology LibrarianValdosta State University
clifflandis.net
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http://www.flickr.com/photos/90646759@N00/1149873101
It’s not enough to just create an account.
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It’s not enough to shove your bad services into a new place.
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What were you thinking?http://www.flickr.com/photos/80039525@N00/538900892
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Why do you use emerging technologies in your library?
•Because everyone else is doing it•Outreach•Service
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Why do you use emerging technologies in your library?
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http://www.flickr.com/photos/74128681@N00/2349370490
The librarian approaches to new ideas…
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The Planning ApproachTakes too long; jump through hoops;
eventual success or failure
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The Committee ApproachExploit the “What If” weakness and DESTROY!!!http://www.flickr.com/photos/49503180328@N01/2299526206
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Association Professionals Through the Ages
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The Evolving LibraryTry, assess, reflect…Try, assess, reflect…Repeat ad victorium
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Action Steps
www.flickr.com/photos/30352125@N00/616638903
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TryYoda was wrong…
www.flickr.com/photos/45082883@N00/223839049
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Be fast
www.flickr.com/photos/96586445@N00/89773667
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Be human
http://www.flickr.com/photos/35034353562@N01/1390012980
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Don’t over-plan
www.flickr.com/photos/66615882@N00/2208227079
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AssessDo you like me?
Yes
No
Maybe
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www.flickr.com/photos/14516334@N00/286709039
You can’t measure progress without
measuring
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Write assessment into your planshttp://www.flickr.com/photos/76074333@N00/317952268
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Get user feedback (and use it)http://www.flickr.com/photos/17671297@N00/1781605101
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Write a 3-Minute Plan
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Reflect
www.flickr.com/photos/80829337@N00/225225979
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http://www.flickr.com/photos/51035608580@N01/219000030
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http://www.flickr.com/photos/79359251@N00/2593538987
BE WILLING TO FAIL. Not every idea can succeed.
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Think back to your most amazing user experience… What made it special?
http://www.flickr.com/photos/34427466731@N01/2144933705
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GATHERING THE TOOLS
http://www.flickr.com/photos/81287431@N00/41852222/
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Surveys
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Focus Groups
• http://www.useit.com/• You only need a few
people.• Get someone else to
moderate.• You only need a few
questions.
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User Observations
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Conversations!
www.flickr.com/photos/16262133@N00/80634154
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http://www.flickr.com/photos/35237093637@N01/820500012/
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Drawing them in
1.Have something to offer
2.Get OUT of your library
3.Remember, everyone loves to give their opinions!
www.flickr.com/photos/28859335@N00/119115269
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Embrace the power of selling out (just a little bit)
www.flickr.com/photos/12505664@N00/352214448
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IT’S SWAG-TASTIC!
www.flickr.com/photos/80081757@N00/111831987
Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
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IMPLEMENTATION
http://www.flickr.com/photos/19014808@N00/169630719/
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Remember,
something will go wrong.
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Now that you’ve found out what they want and need…
www.flickr.com/photos/44124365282@N01/177904280
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Getting the Boss’ buy-in
www.flickr.com/photos/79874304@N00/10175721
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Data-driven results
www.flickr.com/photos/37996600126@N01/76966740
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MAKING IT “PUBLISHABLE”
http://www.flickr.com/photos/86603835@N00/19650368/
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All that boring stuff
The Practice of Social Research by Earl R. Babbie
Reliability, Validity, Methodology, etc.
http://www.flickr.com/photos/86603835@N00/1435154217
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Go ahead and do it half-assed!
Don’t wait! (You need the data)
http://www.flickr.com/photos/41397136@N00/975160147/
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You can always refine and redo(And remember, you’re human too!)
www.flickr.com/photos/12836528@N00/2121472112
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BEING USER-CENTRIC
User
Your library.
http://www.flickr.com/photos/43285282@N00/69442780/
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BEING USER-CENTRIC
User
Your library.
MySpace
They were right—the whole world really does revolve around them…
http://www.flickr.com/photos/43285282@N00/69442780/
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FINAL THOUGHTS
www.flickr.com/photos/29647247@N00/111851351
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Be willing to do the work
http://www.flickr.com/photos/44124404848@N01/992938851
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Evolution will take care of the bad ideas.
http://www.flickr.com/photos/35034347820@N01/172257764
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Create a Culture of Innovation
Create a culture of
innovationwww.flickr.com/photos/21745851@N00/389396046
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http://www.flickr.com/photos/39039882@N00/22778226
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