if you are planning on applying to a call center and you don

8/14/2019 If You Are Planning on Applying to a Call Center and You Don

1/19

If you are planning on applying to a call center and you don't have any idea on what position to apply

to just click HERE.

If you want tips before you apply to a call center, you can just click HERE.

If you need tips in answering the question, !hy call center", just click HERE.

If you have other tips and suggestions for #y thread, please leave a co##ent.

$hanks and happy job hunting%%

What you need to know before you apply for a callcenter job in the Philippines

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2/19

$op ob Openings%cf.#onster.co#.ph&est obs with Leading 'o#panies. (egister for free )ow*

obStreet ob Fair +,obStreet.co#.ph$op 'o#panies Are Hiring A%oid Long lines. re-(egister )ow*

obs A!stralia0obrapido.co#/0obs1a!stralia2 !rgent positions left. Apply now* obs A!stralia

Call Center 101

$oday3 the &O ind!stry is one of the biggest ind!stries here in the hilippines. 4t pro%ides #illions

of 0obs. )ot only that it gi%es e#ploy#ent opport!nities3 it is also considered as a high paying career.

5any are now trying to shift careers d!e to the high co#pensation and better benefits offered fro#

this ind!stry. 4 a# one of those who shifted careers to taste the benefits gi%en by this 0ob.

First3 we need to !nderstand6

What is a call center?

How does it work?

Why are they investing here in our country?

What are the usual job positions available and their job descriptions?

A call centeris an office where the co#pany co##!nicates to their clients or c!sto#ers.

Here in the hilippines3 call center co#panies are contracted by other co#panies to hire3 train3 and#anage e#ployees that will represent the#.

For example:
http://www.googleadservices.com/pagead/aclk?sa=L&ai=CVeHbFZOOUeecDsO-igfz94D4B8nNwM4Dsdb1xF3AjbcBEAEg1NmoBCgDUIu407UHYOEEoAGP3OfVA8gBAakCHG0N_Z6RUz6oAwGqBI0BT9AGGSZvvXqqARqM4uNdy4RHawuoavjc-lxXMKG6QoRNshL67pE4pemrt5idm2_dIY9laf46hRfsJ4K-KtbvsIksdWH1vx2TrRxvshUTlEoIYS1_mzBFxBRPz0-qVpfFPNmzdRg-Go5_I6pQIY21w3609hSttBN6TnRKm_x5-TMhqmLKveNpdN-XoA-yiAYBgAfZo5gq&num=1&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_12b-s7sN4eRXwVa4hCyuNYIVGPiQ&client=ca-pub-6958755572607374&adurl=http://vcf.monster.com.ph/%3Futm_source%3DGoogle%26utm_medium%3DAdwords%26utm_content%3DBrings%26utm_campaign%3DVCFhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CVeHbFZOOUeecDsO-igfz94D4B8nNwM4Dsdb1xF3AjbcBEAEg1NmoBCgDUIu407UHYOEEoAGP3OfVA8gBAakCHG0N_Z6RUz6oAwGqBI0BT9AGGSZvvXqqARqM4uNdy4RHawuoavjc-lxXMKG6QoRNshL67pE4pemrt5idm2_dIY9laf46hRfsJ4K-KtbvsIksdWH1vx2TrRxvshUTlEoIYS1_mzBFxBRPz0-qVpfFPNmzdRg-Go5_I6pQIY21w3609hSttBN6TnRKm_x5-TMhqmLKveNpdN-XoA-yiAYBgAfZo5gq&num=1&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_12b-s7sN4eRXwVa4hCyuNYIVGPiQ&client=ca-pub-6958755572607374&adurl=http://vcf.monster.com.ph/%3Futm_source%3DGoogle%26utm_medium%3DAdwords%26utm_content%3DBrings%26utm_campaign%3DVCFhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CVeHbFZOOUeecDsO-igfz94D4B8nNwM4Dsdb1xF3AjbcBEAEg1NmoBCgDUIu407UHYOEEoAGP3OfVA8gBAakCHG0N_Z6RUz6oAwGqBI0BT9AGGSZvvXqqARqM4uNdy4RHawuoavjc-lxXMKG6QoRNshL67pE4pemrt5idm2_dIY9laf46hRfsJ4K-KtbvsIksdWH1vx2TrRxvshUTlEoIYS1_mzBFxBRPz0-qVpfFPNmzdRg-Go5_I6pQIY21w3609hSttBN6TnRKm_x5-TMhqmLKveNpdN-XoA-yiAYBgAfZo5gq&num=1&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_12b-s7sN4eRXwVa4hCyuNYIVGPiQ&client=ca-pub-6958755572607374&adurl=http://vcf.monster.com.ph/%3Futm_source%3DGoogle%26utm_medium%3DAdwords%26utm_content%3DBrings%26utm_campaign%3DVCFhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CVeHbFZOOUeecDsO-igfz94D4B8nNwM4Dsdb1xF3AjbcBEAEg1NmoBCgDUIu407UHYOEEoAGP3OfVA8gBAakCHG0N_Z6RUz6oAwGqBI0BT9AGGSZvvXqqARqM4uNdy4RHawuoavjc-lxXMKG6QoRNshL67pE4pemrt5idm2_dIY9laf46hRfsJ4K-KtbvsIksdWH1vx2TrRxvshUTlEoIYS1_mzBFxBRPz0-qVpfFPNmzdRg-Go5_I6pQIY21w3609hSttBN6TnRKm_x5-TMhqmLKveNpdN-XoA-yiAYBgAfZo5gq&num=1&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_12b-s7sN4eRXwVa4hCyuNYIVGPiQ&client=ca-pub-6958755572607374&adurl=http://vcf.monster.com.ph/%3Futm_source%3DGoogle%26utm_medium%3DAdwords%26utm_content%3DBrings%26utm_campaign%3DVCFhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CO2ZPFZOOUeecDsO-igfz94D4B_uR9qgD6-WhpVPAjbcBEAIg1NmoBCgDUOL4noL______wFg4QSgAaCpoP8DyAEBqAMBqgSLAU_QZmPQdqdDkrOplZfvUsKBQHwNszXwyrxBQCKwvECSEP8e-DkqM53urv_Smp4A6DgmvlulJoUTpjKC_CbZ5rWOO3N6qrcL1bALfaMTEYIXRW0vPdwtUol4bcJP6zixzibIpCoEPxs_hSNjmpimu0CkXzXTQl8srqV7s239e_n3EFxhyr3zmZIF0XGIBgGAB8jWXw&num=2&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_2DOUyid3OGdVv68ght8gYWP7G1Mw&client=ca-pub-6958755572607374&adurl=http://myjobstreet.jobstreet.com.ph/r.php%3Feb%3D6062%26url%3Dhttp://www.jobstreet.com.ph/event/careerfair/home.htm%3Fhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CO2ZPFZOOUeecDsO-igfz94D4B_uR9qgD6-WhpVPAjbcBEAIg1NmoBCgDUOL4noL______wFg4QSgAaCpoP8DyAEBqAMBqgSLAU_QZmPQdqdDkrOplZfvUsKBQHwNszXwyrxBQCKwvECSEP8e-DkqM53urv_Smp4A6DgmvlulJoUTpjKC_CbZ5rWOO3N6qrcL1bALfaMTEYIXRW0vPdwtUol4bcJP6zixzibIpCoEPxs_hSNjmpimu0CkXzXTQl8srqV7s239e_n3EFxhyr3zmZIF0XGIBgGAB8jWXw&num=2&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_2DOUyid3OGdVv68ght8gYWP7G1Mw&client=ca-pub-6958755572607374&adurl=http://myjobstreet.jobstreet.com.ph/r.php%3Feb%3D6062%26url%3Dhttp://www.jobstreet.com.ph/event/careerfair/home.htm%3Fhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CO2ZPFZOOUeecDsO-igfz94D4B_uR9qgD6-WhpVPAjbcBEAIg1NmoBCgDUOL4noL______wFg4QSgAaCpoP8DyAEBqAMBqgSLAU_QZmPQdqdDkrOplZfvUsKBQHwNszXwyrxBQCKwvECSEP8e-DkqM53urv_Smp4A6DgmvlulJoUTpjKC_CbZ5rWOO3N6qrcL1bALfaMTEYIXRW0vPdwtUol4bcJP6zixzibIpCoEPxs_hSNjmpimu0CkXzXTQl8srqV7s239e_n3EFxhyr3zmZIF0XGIBgGAB8jWXw&num=2&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_2DOUyid3OGdVv68ght8gYWP7G1Mw&client=ca-pub-6958755572607374&adurl=http://myjobstreet.jobstreet.com.ph/r.php%3Feb%3D6062%26url%3Dhttp://www.jobstreet.com.ph/event/careerfair/home.htm%3Fhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CO2ZPFZOOUeecDsO-igfz94D4B_uR9qgD6-WhpVPAjbcBEAIg1NmoBCgDUOL4noL______wFg4QSgAaCpoP8DyAEBqAMBqgSLAU_QZmPQdqdDkrOplZfvUsKBQHwNszXwyrxBQCKwvECSEP8e-DkqM53urv_Smp4A6DgmvlulJoUTpjKC_CbZ5rWOO3N6qrcL1bALfaMTEYIXRW0vPdwtUol4bcJP6zixzibIpCoEPxs_hSNjmpimu0CkXzXTQl8srqV7s239e_n3EFxhyr3zmZIF0XGIBgGAB8jWXw&num=2&cid=5GhMK12rzsyB4sdbE4fBmLcV&sig=AOD64_2DOUyid3OGdVv68ght8gYWP7G1Mw&client=ca-pub-6958755572607374&adurl=http://myjobstreet.jobstreet.com.ph/r.php%3Feb%3D6062%26url%3Dhttp://www.jobstreet.com.ph/event/careerfair/home.htm%3Fhttp://www.googleadservices.com/pagead/aclk?sa=L&ai=CseAjFZOOUeecDsO-igfz94D4B4fnkKwC_77zzDLAjbcBEAMg1NmoBCgDUPydtfn7_____wFg4QSgAeWZyukDyAEBqQK9CcT-uce1PqgDAaoEiQFP0EZH13amQ5KzqZWX71LCgUB8DbM18Mq8QUAisLxAkhD_Hvg5KjOd7q7_0pqeAOg4Jr5bpSaFE6Yygvwm2ea1jjtzeqq3C9WwC32jExGCF0VtLz3cLVKJeG3CT-s4sc4myKQqBD8bd4XtKk83jCmbS7T26EJfHLOldUZuO476M-VfcSq7LKQvzogGAYAHg-a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3/19

'o#pany 7 will hire a call center in the hilippines. 'o#pany 7 wo!ld 0!st ha%e to gi%e the

specifications and re8!ire#ents to the call center. $he call center will now hire3 train and #anage

e#ployees that will represent 'o#pany 7 in co##!nicating with their clients.

What would the companies get if they hire a call center?

$hey wo!ld be sa%ing #oney. $he co#pany wo!ld not ha%e to b!y office e8!ip#ent3 they wo!ldn9t

ha%e to !se their own facilities3 they wo!ldn9t need to ad%ertise for the 0ob posting and they wo!ldn9t

be paying the standard salary in their co!ntry. All they ha%e to do is hire the ser%ice of a call center

and let the# do al#ost e%erything.

And beca!se the call center agents are not directly e#ployed by the co#pany that hired the callcenter3 all benefits that wo!ld be gi%en to the agents or representati%es will co#e fro# the call center

co#pany.

:e also ha%e the in-house call centers. $hese call centers are part of the co#pany itself. 4nstead

of the# hiring the ser%ice of a call center3 they wo!ld 0!st open their own call center.

What would they get from this?

$hey wo!ld also be sa%ing #oney fro# the salary gi%en. 4nstead of the# paying the standard salary

in their co!ntry3 they wo!ld will 0!st open an o%erseas call center and get lower salary rates for their

e#ployees.

For example:

A local fro# their co!ntry gets ;o! #!st ha%e an idea what the 0ob is abo!t and what

are the !s!al positions.


4/19

INBOUND Agent- $his #eans yo! as an agent will (?'?4@? the call or A)S:?( calls.

OUTBOUND Agent- $his #eans yo! are the one who wo!ld call c!sto#ers or clients.

Customer Service Representative addresses c!sto#er or client9s 8!eries regarding the ser%ice or

the prod!ct they represent.

Technical Support Representativeaddresses c!sto#er or client9s 8!eries abo!t the technical

aspect of a prod!ct or a ser%ice they represent.

Sales Representative offers prod!cts or ser%ices to clients or potential c!sto#ers. &asically3 they

sell st!ff.

Collections Representative collects pay#ents or !npaid balances fro# clients or c!sto#ers fro#

the prod!ct or ser%ice pro%ided by the co#pany.

Chat/Email Support (non-voice) addresses c!sto#er or client9s 8!eries thro!gh chat or e-#ail.

N!" # $ !he %ollections and &ales representatives usually work with a specific number of 'uota or

goal( !hey would have to hit these goals in order for them to be considered as efficient agents(

(ight now there are a lot of different co#panies offering different positions. 5ost of the co#panies

here are always open for walk-in applicants.

4 hope this shed so#e light for those who are interested in beco#ing part of the call center ind!stry.

)et ti#e 4Bll try to write tips on applying and what to epect d!ring call center applications.


5/19

>o! can also check o!t #y other h!b abo!t $ips on applying for a call center position.4 also

answered the 8!estion3 C:hy call centerC in this h!b.

Tips in applying on a call center in the Philippines

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Call center application tips

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6/19

)ow in this h!b3 4B# going to share so#e tips in applying on call centers.

1. First3 yo! need to know what position yo! want to apply on and be fa#iliar on the 0ob description

of that 0ob. 4t wo!ld be a big t!rn-off for the recr!it#ent if yo! don9t ha%e any idea on what are the

responsibilities and description of the 0ob. Also3 choose what yo! think yo!Bre co#fortable doing

beca!se this can be a %ery stressf!l 0ob.

2. &efore yo! apply on different co#panies3 try to do so#e research abo!t the#. now what #akes

the# different a#ong other co#panies3 what are the benefits they offer3 what are the positions

a%ailable...etc. $his will also help yo! on yo!r inter%iews.

$ry to check o!t call center for!#s and g!ides. 4t will help yo! get the infor#ation yo! need.

?a#ple isinoy ?change

3. 4f possible3 try applying on co#panies near yo!r place. 'on%enience will really help if yo! want to

stay in this career.

4. Look and appl !or "o#s online. $his #ay so!nd laIy b!t it wo!ld be #ore con%enient applyingonline and 0!st wait for their call co#pared to walking-in a co#pany. 4t will also sa%e yo! reso!rces

and energy.4 know call centers prefer walk-in applicants b!t aside fro# sa%ing reso!rces and

energy3 yo! can also see the #ini#!# re8!ire#ents for a certain 0ob online. 4f yo! think yo!r

8!alifications are eno!gh then yo! can s!b#it yo!r res!#e and wait for the# to call yo!.

4 re#e#ber applying in a co#pany where it was r!#ored to offer higher salary than the one 4 was

working with. So3 4 went there after #y shift to apply co#ing fro# a gra%eyard shift. Application

starts in the #orning. 4 ha%e no idea what position they are looking for3 all 4 know is it was a call

center and they are looking for agents. After passing the initial inter%iew 4 was told that the net step

is a typing speed test and 4 need at least 2, words per #in!te. 4 knew 4 had no chance knowing that#y a%erage typing speed is only +


7/19

$.As #!ch as possible3 don%t appl on &ecr'it(ent Agencies. 4t will 0!st waste yo!r ti#e and

energy. $hey will let yo! !ndergo this screening process with the initial inter%iew3 test3 final inter%iew

and then they will 0!st endorse yo! on a co#pany and yo! wo!ld still !ndergo the co#pany9s

process. Appl directl on co(panies. >o! can i##ediately spot if it9s a recr!it#ent agency6 they

ha%e lots of ads on different 0ob portals and they are looking for agents for different locations.

(esearch before yo! apply.

). $ry practicing yo!r typing speed. 5ost co#panies re8!ire applicants to ha%e at least +2 words per

#in!te or for so#e3 2, words are re8!ired so eercise those fingers...

*. 5ake a res!#e that will highlight the skills needed for the position. 5ake it plain and easy to

!nderstand. Don9t p!t !nnecessary things that are not related to the 0ob position yo! are applying to.

+.Always bring etra res!#e when yo! are applying. >o!9ll ne%er know when yo!9re going to need

it. And always bring a pen. 4 really find it annoying when applicants borrow other applicant9s pen.

>o! are going to fill !p application for#s or #aybe the 0ob offer itself so yo! better bring yo!r own

pen.

,. -ear decent cloting. Dress to i#press. 4 know itBs co##on to see call center applicants

wearing t-shirt and 0eans. &!t that still reflects to the personality and character of an applicant. $he

recr!it#ent tea# #ight ha%e the i#pression that yo! are not taking yo!r application and the

co#pany serio!sly. 4t ne%er h!rts to dress properly for an inter%iew. $his also #ay help yo! get a

positi%e i#pression fro# the onset of yo!r inter%iew. $hey will see that yo! are sincere in yo!r

application and yo! are respecting the# by dressing for the occasion.

10. &ring 0acket. 'all center lobbies tend to beco#e really cold after yo!9%e been waiting there for

s!ch a ti#e. (e#e#ber that as #!ch as possible yo! #!st be co#fortable when yo! are applying.

11. Be onest in ans/ering interie/ 'estions. As eplained in the C:H> 'ALL '?)$?(C

h!b3 the inter%iewer will know if yo! are being !ntr!thf!l3 !ns!re or e%en not 8!alified for the

position.


8/19

12. repare o'rsel! !or a 1 da application process. :hen 4 say one day3 itBs really one whole

day. So#e call centers pride the#sel%es with this type of application process. >o! can bring a book

or yo! can play ga#es on yo!r cell phone to pass ti#e. ?ach process in the application has long

waiting ho!rs. $he worst is waiting for the final inter%iew. >o! wo!ld ha%e to wait for the acco!nt

#anager. $hese g!ys are directly connected to the clients and beca!se of their b!sy sched!les6 yo!

wo!ld ha%e to wait for the# !ntil yo! are inter%iewed.

13. Follow !p yo!r application. )ot only that this shows yo!r serio!sness for the position b!t also

this #ay clarify if yo! passed or didn9t.

14. inall don5t lose ope. 4f e%er yo! get negati%e res!lts with yo!r application 0!st try again.

$here are lots of different centers and opport!nities o!t there. 4 know so#e people who got their first

0ob on this ind!stry after failing fro# se%eral applications. >o! can also work on yo!r weaknesses sothe net ti#e yo! apply yo! will ha%e better chances. So3 don9t gi%e !p*

$he call center ind!stry really pro%ides good opport!nity for e%eryone. 4f yo! really want to get on it3

si#ply#e prepared.

Tips in answering, "Why call center?"

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Tips in ans/ering 6- call center76

"Why call center?"3 a si#ple 8!estion yet #any fails to !nderstand the si#plicity of the answer for

this 4 a# one of those who failed. 4 re#e#ber #y first application to a call center co#pany. D!ring

#y initial inter%iew3 4 was asked the sa#e 8!estion.

)!o practice and improve my communication skills()4 replied with con%iction.

$o be honest3 4 wasnBt really epecting that 8!estion so 4 tried to answer it in a way 4 tho!ght wo!ld

gi%e the inter%iewer the i#presion that 4 want to grow in the ind!stry. &!t 4 was wrong.

Fro# the #o#ent 4 finished #y answer3 4 can see the s!dden change of epression fro# the

inter%iewer. She told #e that the they are not looking for people who are 0!st here for practice and

i#pro%e their co##!nication skills. She also added 4 co!ld ha%e done that at school or on an

?nglish training class.

At that point3 4 knew 4 fl!nked #y inter%iew. 4t really #essed !p #y confidence. :hen 4 was told that 4

wo!ld 0!st recei%e a call and 0!st keep #y lines open3 it 0!st %alidated #y apprehension.

First3 we #!st !nderstand that this 8!estion is not a trick 8!estion. 4tBs a 8!estion that does not need

s!gar coated answers. >o! sho!ld be honest and tr!thf!l.

LetBs disc!ss the reasons why people go to this ind!stry and so#eti#es lea%e or shift careers6
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10/19

8ALA&9- Here in the hilippines3 the a%erage salary of a starting professional is ;++,-;+2, a

#onth. :hile a call center agent with no eperience can start fro# ;2,-;2,, a #onth.

$his is the #ost honest answer that yo! can gi%e3 yo! earn higher in this ind!stry co#pared to the

local ones. 5y #o# has been a teacher for #ore than 2years and yet #y salary in #y first call

center is a LO$ higher co#pared to hers.

B:N:IT8- ,-+, night differential3 ,-+, days of sick lea%es/ %acation lea%e a year3 Health

'ardH5O3 payed o%er ti#e3 transportation allowance3 signing bon!s and #!ch #ore.4 e%en heard

that so#e e%en offer rice allowance3 clothing allowance. >o! wonBt get that on #ost local co#panies

or 0obs here.

:OL:- &eca!se this is a new ind!stry here in the hilippines3 #ost of the e#ployees are yo!ng

and fresh grad!ates. :e can say that the en%iron#ent is f!n and the at#osphere is %ery fresh.

TI;: O -O&


11/19

(e iP+!'e 3G GB &'(!c)e*


List Price: $75.

IPHONE 4 16GB GSM


List Price: $441.55

HTC H87 T55 &'(!c)e* P+!'e ,it+ T!c+ Scree'/ 5MP Camera/ GPS/ -i2i a'*

-i'*!,s M!i(e 6.5 Pr!9essi!'a( I'ter'ati!'a( #ersi!' B(ac)

Amazon Price:$75.

List Price: $4.

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J!estions K Answerswww.Facebook.co#

Online $ests3 J!iIIes and S!r%eys On @ario!s S!b0ects. Sign Ep now*


Tips in ans/ering 6- call center76

"Why call center?"3 a si#ple 8!estion yet #any fails to !nderstand the si#plicity of the answer for

this 4 a# one of those who failed. 4 re#e#ber #y first application to a call center co#pany. D!ring

#y initial inter%iew3 4 was asked the sa#e 8!estion.

)!o practice and improve my communication skills()4 replied with con%iction.

$o be honest3 4 wasnBt really epecting that 8!estion so 4 tried to answer it in a way 4 tho!ght wo!ld

gi%e the inter%iewer the i#presion that 4 want to grow in the ind!stry. &!t 4 was wrong.
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if you are planning on applying to a call center and you don

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