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ICBC Collision Repair Program Meeting #5April 28, 2020
ICBC Collision Repair Program
Facilitator
Jodi Heidner
Organization Development
WebEx Host
ICBC Collision Repair Program
During the session, we will use the following interactions:
Housekeeping – Q&A
Q&A
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ICBC Collision Repair Program
Competition Act: Law Compliance
• ICBC, its employees, the association, association staff and individual attendees (collectively the“Attendees”) give high priority to full compliance with both the letter and spirit of the federalCompetition Act (the “Act”).
• During meetings and programs, the Attendees will not condone or permit any discussions, whetherofficial or “unofficial” or “off the record”, of price-fixing, collective refusals to deal (i.e., boycotts),blacklisting, market division/allocation, supply restrictions or other anti-competitive activities thatmay contravene the Act.
• If, at any time during the course of a meeting, any Attendee believes that a sensitive topic under theAct is being discussed, or is about to be discussed, they will advise the chair of the meeting and askthat such discussions stop.
• Similarly, Attendees at any meeting should not hesitate to voice concerns they may have in thisregard. Such discussions must also be avoided before, after and on the “fringes” of meetings.
ICBC Collision Repair Program
Welcome
Troy Campbell
Manager, Claims Programs
Tina Clark
Business Process Advisor
Martin Pierce
Business Process Advisor
Tom Maple
Manager, Claims Program & Technical
Sonny Senghera
Manager, Stakeholder Relations
ICBC Collision Repair Program
Facility Locator
• Demo• Q&A
Next Steps
• Resources• Feedback• Mentimeter Survey• Q&A
Entegral: KPIs
• Demo• Q&A
Account Services
• Updates• Q&A
COVID-19
• Update• Q&A
ICBC Collision Repair Program
We are Here to Help
We are committed to:
• Safeguarding the health and safety of our employees, customers and business partners
• Maintaining critical customer services
• Keeping you informed
ICBC Collision Repair Program
ICBC Collision Repair Program
Facility Locator
• Demo• Q&A
Next Steps
• Resources• Feedback• Mentimeter Survey• Q&A
Entegral: KPIs
• Demo• Q&A
Account Services
• Updates• Q&A
COVID-19
• Update• Q&A
ICBC Collision Repair Program
Demo:
Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
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Collision Repair Facility Locator
ICBC Collision Repair Program
ICBC Collision Repair Program
Facility Locator
• Demo• Q&A
Next Steps
• Resources• Feedback• Mentimeter Survey• Q&A
Entegral: KPIs
• Demo• Q&A
Account Services
• Updates• Q&A
COVID-19
• Update• Q&A
ICBC Collision Repair Program
Demo: Entegral KPIs
ICBC Collision Repair Program
Key Performance Indicators - Entegral
ICBC Collision Repair Program
Key Performance Indicators - Entegral
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ICBC Collision Repair Program
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Key Performance Indicators - Entegral
ICBC Collision Repair Program
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Key Performance Indicators - Entegral
ICBC Collision Repair Program
Key Performance Indicators - Entegral
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ICBC Collision Repair Program
ICBC Collision Repair Program
Facility Locator
• Demo• Q&A
Next Steps
• Resources• Feedback• Mentimeter Survey• Q&A
Entegral: KPIs
• Demo• Q&A
Account Services
• Updates• Q&A
COVID-19
• Update• Q&A
ICBC Collision Repair Program
MD Account Services
Performance through Cooperation
Tom MapleMD Program
Manager
Richard Edwards
Account Manager
Rod Keleny
Account Manager
Mardeanna Lock
Account Manager
Jamie Nunn
Account Manager
ICBC Collision Repair Program
Rod Keleny
Robert Pachini
Jon Rathbone
Reagan Robinson
Jerry Safruik
Newton, Tri-Cities/Maple Ridge, Langley/South Surrey, Abbotsford/Chilliwack
Northeast, Northwest, Richmond-Delta, North Surrey-New West, Burnaby
Nanaimo, North Island-Sunshine Coast, Victoria, Vancouver-North Vancouver
Kelowna-Vernon, North & South Okanagan, Kamloops-Merritt, Prince George, 100 Mile-Williams Lake, East & West Kootenays
Richard Edwards
Charn Johal Derek Mills Rod JonesMary
Thomson
Mardeanna Lock
Terence ChuTerry
KinamoreSangkil Lee
Edward Wang
Jamie Nunn
Gavin BerryJustin
HolbrookReece
Lipkewich
Account Services – Representatives
ICBC Collision Repair Program
Account Services – Introductions & Understanding
Improved efficiencies
Revised KPIs
Updated Program Guidelines
New tools: Entegral, QAPM & Smart Locator
ICBC Collision Repair Program
Account Services – Transition
Performance coaching cycle
Identifying opportunities for improvement
Supporting the creation of action plans
Accountable for supplier performance
ICBC Collision Repair Program
ICBC Collision Repair Program
Facility Locator
• Demo• Q&A
Next Steps
• Resources• Feedback• Mentimeter Survey• Q&A
Entegral: KPIs
• Demo• Q&A
Account Services
• Updates• Q&A
COVID-19
• Update• Q&A
ICBC Collision Repair Program
Reminders
Visit the MD section of ICBC’s Business Partners site
Share the information provided with your colleagues
Submit any questions using the form on the Business Partners site
ICBC Collision Repair Program
Survey
Go to www.menti.com and use the code 39 87 65
Go to www.menti.com Enter the code 39 87 65and submit your responses!
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ICBC Collision Repair Program
Thank You for
Joining Us Today!