how vgi influences online usability
DESCRIPTION
How should designers of mashups and neogeographic systems think about VGI (volunteered geographic information) if they are looking to create a unique and exciting user experience? Presented a the 4th workshop on GIS Usability (TRANSCRIPT
Christopher ParkerHow VGI Influences Usability
Past ResearchHow We Got To Where We Are Now
Usability of VGITHE IMPACT OF VGI ON USER JUDGEMENT
Study Aims
• The extent to which the content of the information within the mashup affects the users’ judgements on the mashup.
• The extent to which the user judgements on the information influence the overall usability and system acceptance of the mashup.
• The extent to which the facets of the users’ judgements which may be harnessed to optimise the design of future mashups combining both VGI and PGI information.
What We Are Trying To Work Out
Study RationalWhat We Are Really Getting At
Presenting VGI Alongside PGI in a mashup The Utility of VGI,
what it may offer to users that PGI does not
The Style of VGI, a different way of presenting information
Telling Participants Their Mashup Contains VGI The degree to which
current perceptions of information from amateur volunteers influences perception of neogeography
09/04/2023
Study Rational
Quality Authority
Good Trustworthy
Accurate Credible
Current Reliable
Useful Official
Important Authority
Dependable Variables
Usability
Usefulness
Clear
Efficient
Satisfaction
User Judgements of Online InformationRieh (2002)
System Acceptance ModelMaguire (1998)
MethodologyTHE IMPACT OF VGI ON USER JUDGEMENT
Methodology
• Need to critically evaluate information• Can be bounded in as a simple user group• Make use of PGI as well as generating and utilising
VGI• Critically assess information for risk management• BUT be normal people doing normal things.
Selection of a Participant Community
• Selection Criteria• Age 18-65• Full time wheelchair user• Non cognitive or Sensory Disabled• Non-house bound• Other (regular ethics)
Methodology
• Part 1• Observation (6 wheelchair users)
• VGI: Generate Data Set• Literature Review
• PGI: Pool data
• Part 2• Mono Methods• Experimental• Online (101 participants)• Four Groups – with a unique combination of
contents of the map and information about the map.
Two Parts of the Study
MethodologyFixed Variables and Groups
Information Presented
In Map
PGI PGI + VGI
Participant Told
What Map
Contained
PGI Group 1 Group 3
PGI + VGI Group 2 Group 4
Part 2Experiment Website: Free Traveller
Study Rational
Quality Authority
Good Trustworthy
Accurate Credible
Current Reliable
Useful Official
Important Authority
Dependable Variables
Usability
Usefulness
Clear
Efficient
Satisfaction
User Judgements of Online InformationRieh (2002)
System Acceptance ModelMaguire (1998)
Part 1Collecting Information
Part 1Data Collection Routes
Part 1VGI Data Collection
Part 1PGI Data Collection
Part 2The Experiment
Part 2www.FreeTraveller.co.uk
Part 2
Quality Authority
Good Trustworthy
Accurate Credible
Current Reliable
Useful Official
Important Authority
Assumption Testing
Usability
Usefulness
Clear
Efficient
Satisfaction
User Judgements of Online InformationRieh (2002)
System Acceptance ModelMaguire (1998)
Part 2
Quality & Authority
Good Trustworthy
Accurate Credible
Current Reliable
Useful Official
Important Authority
Assumption Testing: Factor Analysis
Usability
Usefulness
Clear
Efficient
Satisfaction
User Judgements of Online InformationRieh (2002)
System Acceptance ModelMaguire (1998)
Part 2
Quality & Authority
Good Trustworthy
Accurate Credible
Current Reliable
Useful Official
Important Authority
Assumption Testing: Collinearity
Usability
Usefulness
Clear
Efficient
Satisfaction
User Judgements of Online InformationRieh (2002)
System Acceptance ModelMaguire (1998)
ResultsTwo-Way MANOVA
ResultsQuality & Authority
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• Information Presented in Mashup• 101 Participants Significant
• F (9, 89) = 2.99• p = .004• Wilks’ Lambda = .77• ηp2 = .232
• Information Told to Participants• 303 Participants (Estimation)
• F (9, 392) = 3.48• p = 3.5E-7 > .00268• Wilks’ Lambda = .93• ηp2 = .074
• No Statistically Significant Interaction
Results
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Currency Importance Usefulness Credibility Authority Goodness Reliable Accurate Official0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
0.1
0.11
Information Presented
Information Told
Quality & Authority
Small Effect Size
Medium Effect Size
ResultsQuality & Authority
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ResultsQuality and Authority
• Presenting VGI alongside PGI• Most notable influence is on currency, as
perceived by the inclusion of VGI within the data set and should be considered
• Importance, Credibility, Usefulness and Authority are all positively influenced, but how much consideration needed is debatable
• Telling People their mashup contains VGI alongside PGI
• Most notable influence is on Authority• Usefulness and Credibility worth considering• The importance of there variables and effect
of being told is limited
ResultsSystem Acceptance
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• Information Presented in Mashup• 303 Participants (Estimation)
• F (3, 297) = 4.67• p = .003 > .00851• Wilks’ Lambda = .96• ηp2 = .045
• Information Told to Participants• 404 Participants (Estimation)
• F (3, 398) = 4.38• p = .005 > .00851• Wilks’ Lambda = .97• ηp2 = .032
• No Statistically Significant Interaction
Usefulness Efficiency Satisfaction0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
0.1
0.11
Information Presented
Information Told
Results
09/04/2023
Quality & Authority
Small Effect Size
Medium Effect Size
ResultsSystem Acceptance
• Presenting VGI alongside PGI• Most notable influence is on usefulness
• May result from more info = more utility
• Telling People their mashup contains VGI alongside PGI
• Most notable influence is on slightly increased levels of satisfaction• May be due to idea of social interaction?
ConclusionsWhat does this mean?
Conclusions
• Presenting VGI Alongside PGI• Reinforces the mantra of right data for right
task• Does VGI cover more ground than PGI?
• Judgements of Quality & Authority increased along with Usability
• No negative Influence!
• Telling Users They Are Using PGI• Personally held biases have a measurable
effect on Quality & Authority and overall Usability
• Effects are relatively minimal and attention may be best given to other factors
• No negative influence!
From Research
Conclusions
• VGI did not change the game dramatically• Though currency is a very interesting outcome
• In every case VGI enhanced the user perceptions and usability
• VGI is not necessarily a game changer in normal situations, but instead, if applied correctly is polish.
• Wont make a bad system good• But has potential to enhance what is already
good, making it more satisfying.• Little point polishing low end mashups, but high
end a small amount of polish is VERY important
For Design