1S08_2354

HP OEM CARBON SiX Program

DealerDate

C6 HP OEM Monitored Supplies Program

What is it?

• A Managed Print Service program that includes:– Printer Environment Monitoring Software– Exclusive Auto Toner Replenishment System™– Proactive Service Error Monitoring and Analysis– National ON-Site Dispatch and Triage– Monthly/Quarterly Usage & Environment Reporting

HP OEM CARBON SiX Program

Key Features• Visibility—See your network

and locally attached devices, 24/7

• Cost Management—Have predictable, known costs to manage the fleet

• Proactive Monitoring—greatly reduce your intervention in keeping the fleet up and running

• Simplicity—ALL costs are included, and are variable with your page output volume.

Key Program Benefits

Visibility — our industry-leading Data Collection Service (DCS) provides 24/7 transparency to nearly all brands of network attached printers and MFPs, and most locally attached HP devices less than 5 years of age

Cost Management — our exclusive Auto Toner Replenishment System™ ensures you won’t:

• Run out of toner

• Overstock

• Order the wrong cartridge

• Need air shipments or next day delivery

Key Program Benefits

Proactive Monitoring

• We monitor your fleet for you

• Alerting you to low toner and auto shipping of replacement cartridges and as well as maintenance, drum, fuser, and transfer kits

• Service errors for printers in need of repair

• Proactively performing those repairs under the “Plus Service” option

Simplicity — Everything is included!• Supplies, software, shipping• NO start up costs! • “Plus Service” option,

How Does the Program Work?

It’s Simple!

3. We install the Data Collection Service (DCS) on a server in your environment that is always on (like a Print Server).

4. The DCS reports all of the printers and MFP’s, which we used to establish the list of cartridge types that will be needed under the program.

5. If you choose the “Plus Service” option, we monitor your printers, free of charge, for 30 days to determine if any printers need maintenance to be brought up to workable condition prior to the start of the program.

6. We provide you with a contract that includes program pricing by page (this includes ALL costs) and basic terms. You select the length of the contract (1 year minimum) and the start date. Remember, the special program pricing is guaranteed only for the length of the initial contract period

7. All devices are labeled with asset tags, and shipping/delivery information is entered for each device.

8. We start the program!

Automatic Toner Replenishment System

Key Benefits

– Reduced cartridge inventory—you only need to keep a few spares

– Never run out of toner—we monitor your toner levels and alert you when toner is needed (and auto-ship under the Page program)

– The right cartridge, every time—neither users nor purchasing are no longer concerned about ordering the right supplies for the right device, or toner for devices not longer in use

– One source for care and feeding of your fleet—with our “Plus Service” option, all cartridge costs (including delivery), repair labor and repair parts are included. Even “Consumable” parts (ie. Fusers, maintenance kits) can be included in the program (and are standard in the Page program).

– Monthly billing—We will bill you monthly based on actual pages printed. We can provide information by individual device, by department or location, and/or by device type

Key FeaturesHP OEM

Cartridge Only

HP OEMC6

MSP

HP OEM C6 MSP

“Plus Service”

Best print quality for all of your office printing needs Best cartridge reliability, designed together with your HP printer Environment monitoring with 24/7 visibility of your printer fleet Auto toner reordering—the right product, only when you need it Monthly reports on device usage, utilization, and printing trends Special program discounts tied to the length of the contract Proactive monitoring of printer service errors Service help desk, trained to “triage” service errors National service for all HP printers and MFPs All labor and repair parts included (“consumable” parts extra) Monthly reports on service activity (errors, repairs, etc.) Single invoice for all of your supplies and service needs

Program Comparison Guide

Order Sent to

Shipping

You

Us

Program AnalysisServer

@

DCS Toner Prints

Coverage

Order Generated--Specific to Device

--Shipped automatically

Supplies Delivered to Customer

Auto Toner Replenishment System

National Service/Dispatch

Key Feature Benefit to You

National serviceOne program across all of your company’s sites, regardless of location in the U.S.

One national phone number for service

Only one number to know for all service calls

Proactive monitoring of printer service errors

Improved uptime; no need for you to monitor the fleet

Integrated dispatch within fleet monitoring service

With the “Plus Service” option, you have the ability to check on status of any call; integrated reporting capability

Service cost built right into cost per page price

Predictable cost for service—no unexpected or exorbitant repair costs

Pro-rated service planWith the “Plus Service” option, we give you the ability to start program right away with your existing HP OEM cartridge inventory

CARBON SiX Dispatch and Triage

• Dispatch manned by HP certified technicians– Proactive monitoring of your environment

• Daily review of all accounts • Alert emails reviewed on all critical errors• Notification to you of service errors if desired • Schedules routine preventive maintenance

– Maintenance kits– Drum, fuser and transfer kits

• Makes right sizing recommendations based on usage and utilization rates of your printerand MFP fleet

CARBON SiX Dispatch and Triage

• Dispatch manned by HP certified technicians– Reactive

• Takes your calls• Conducts triage to resolve issue over the phone• Dispatches service if deemed necessary

(with “Plus Service” option)• Loads call data in device detail• Closes device detail when completed