how technologies like certify and uber are transforming modern business travel

How Technologies Like Certify and Uber are Transforming Modern Business Travel

May 12, 2016

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Today’s Agenda

• Top business travel and expense management trends of 2016

• T&E spending benchmarks by category and average amount

• Ride-hailing’s rise in business travel ground transportation

• Demonstration: Uber for Business auto-expense feature

• Demonstration: Certify travel and expense

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Webinar Notes

• Today’s event will be recorded and all attendees will be kept in listen-only mode to eliminate excessive background noise

• Links to today’s presentation and the recording of this webinar will be sent out to all attendees within 24 hours of the event

• Please ask questions on today’s topic via the “Questions” box in your GoToWebinar control panel at any time during the event. We will do our best to answer all questions during the Q&A session at the end of the event. If we do not get to your question, we will follow up with you directly.

Featured Presenter

Max CrowleyLead for Uber for Business

Featured Presenter

Robert NeveuPresident and Co-founder

Certify

• Industry-leading, first fully automated travel and expense management system

• 64 languages, 140+ currencies, clients in 80 countries

• #1 highest rated expense management software for user satisfaction on G2 Crowd

• PC Magazine Editors’ Choice for best expense management software of 2016

• Processing over 30 million expense transactions and $10+ billion in expense reports for 2015

About Certify

2016 Business Travel andExpense Management Trends

97%of business travelers carry at least one mobile device

Mobile is Made for Travel

Expedia/Egencia Mobile Index 2015

• Nearly 80% of business travelers used their smartphone to plan or book corporate travel in 20141

• 76% of travelers say their smartphones are “very important/critical” to daily life; 70% feel the same about their laptop1

• Companies using mobile expense apps reimburse employees 40% faster, reduce processing costs by up to 65%2

• More than 45% of “best in class” companies use mobile expense apps (89% spending under management, 91% compliance rate)2

Mobile Trends in Business Travel

Expedia/Egencia Mobile Index 2015

Aberdeen Group 2015

Adoption of Mobile Payments

+38% from 2015

$620b Global Mobile

Payments Market

TrendForce 2016

T&E Spending is Substantial

$1.25tglobal business travel

spending 2015

• Travel and entertainment spending by U.S. businesses projected to hit $310 billion in 2015 (GBTA estimate)

• Controlling T&E cost is #1 expense management pressure cited by 38% of companies

(Aberdeen Group 2015)

• T&E spending ranks as the 2nd most difficult operating expense category to control

(Forrester Research 2015)

8% to 12% of total annual company budget spent on travel

and entertainment expenses

Aberdeen Group

1. Meals 19%

2. Airfare 17%

3. Misc. 17%

4. Lodging 14%

5. Gas 11%

6. Cell phone 5%

7. Car rental 5%

8. Groceries 5%

9. Supplies 5%

10. Taxi 3%

11. Shipping 2%

12. Tolls 1%

13. Parking 1%

How the Expense Budget is Spent

Certify SpendSmart Report, Q4 2015

$16bUS TaxiINDUSTRY

2016

1. Meals 19%

2. Airfare 17%

3. Misc. 17%

4. Lodging 14%

5. Gas 11%

6. Cell phone 5%

7. Car rental 5%

8. Groceries 5%

9. Supplies 5%

10. Taxi 3%

11. Shipping 2%

12. Tolls 1%

13. Parking 1%

How the Expense Budget is Spent


Taxi & Limousine Services IBIS World March 2016

Category 2014 2015 Difference

Gas $40.41 $30.32 –24.96%

Airfare $345.21 $274.00 –20.62%

Lodging $213.90 $223.45 +4.64%

Car Rental $193.58 $186.45 –3.68%

Cell Phone $89.30 $92.24 +3.29%

Meals $25.67 $26.06 +1.52%

Parking $32.70 $32.23 –1.43%

Taxi $31.81 $31.82 +0.03%

Benchmark Spending by Category


Methods for Managing T&E Reporting

The mix of expense management systems remains consistent:

Certify Annual Travel & Expense Management Survey, 2013-2016

Poll Question: How does your company manage

expense reports?

Driving Force Behind the Switch

Integrate multiple finance & HR systems into one system

Increase frequency of expense reports being submitted

Reimburse employees faster

Improve employee compliance rates to corporate travel policies

Gain reporting and analytics around T&E spend

Provide expense system accessibly from anywhere (online, mobile)

Simplifying the expense reporting process for employees and managers

0% 10% 20% 30% 40% 50% 60% 70%

14%

14%

25%

28%

32%

40%

66%

Certify Annual Travel & Expense Management Survey 2016

Integrated Efficiencies

Top web-based system integrations currently in use:

General ledger

Accounts payable

Credit card

67%

61%

77%

Certify Annual Travel & Expense Management Survey, 2016

Must-Have Expense Reporting Features

Automation: Expense report creation, workflow process and approvals, direct credit card feeds

Mobile Applications: Smartphone-enabled receipt image capture, mobile report creation and approval, and policy tools

Compliance: Duplicate receipts/expenses, category spending limits, automatic notification of violations

Integration: Accounting software, general ledger, HRIS, CRM, ERP, ACH direct deposit

Reporting: Complete visibility into process and spending by category, department, employee

Certify Annual Travel & Expense Management Survey, 2016

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Benefits for Businesses & Travelers

• 65% reduction in processing costs via mobile expense reporting

• Expense report automation increases employee productivity 29%

• Best-in-class expense management drives 87% rate of compliance or greater to company T&E policy

• Of companies switching to an automated system, 39% report higher employee satisfaction after adoption

• 28% less accountant time spent approving expenses for companies with an automated system spent

Uber for Business:The Rise of Ride-Hailing

Poll Question: Have you used Uber while

traveling for business?

Ground Transportation Trends

Certify SpendSmart Report 2014 - 2016

Ground Transportation Trends

+1890% increase of ride-hailing receipts in 2 years


Ride-Hailing vs. Taxi

Certify SpendSmart Report Q1 2016

Cost Factor

Average cost includes all UberX, UberXL, UberPLUS, Uber Taxi, UberBlack, UberSUV and UberLUX rides:

50% Lower average fareper transaction

Certify SpendSmart Report Q1 2016

Convenience & User Satisfaction

Experience MattersBusiness travel is no longer about simply

getting from point A to point B


Get there. Your day belongs to you.

Tap the app, get a rideChoose your ride and set your location. You’ll see your driver’s picture and vehicle details, and can track their arrival on the map.

No cash, no tip, no hassleWhen you arrive at your destination, just hop out—we’ll automatically charge the credit card on file. And there’s no need to tip.

You rate, we listenRate your driver and provide anonymous feedback about your trip. Your input helps us make every ride a 5-star experience.

Uber is Revolutionizing Business Travel Globally

“Uber is the world’s 4th most innovative company for hustling corporate travel.”

—Fast Company400+

cities and growing

80%of America can

get an Uber in 10 minutes or less

70countries

Millionsof business rides every week

Uber for Business Growing Faster Than Any Travel Service Ja

n-15

Feb-

15

Apr-1

5

Jul-1

5

Oct-1

5

Jan-

16

Mar

-15

May

-15

Jun-

15

Aug-

15

Sep-

15

Nov-

15

Dec-

15

Feb-

16

Mar

-16

Business Trips per Month(2015-2016, by month) 32x

Growth in business trip volume in last 12 months.

Old World of Business Ground Transportation

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Inefficient Experience

● No-shows● Waiting● Inconsistent

Administrative Burden

● Frequent expense● Receipt hunting● Missing/incorrect

details

Financial Headache● Audit preparedness● Fraud/policy

compliance● Cost questions

Fragmented Providers

● Contracting with different car services in every city

Business Profiles Demo

● Always charge the correct card

● Save time on expense reporting

○ Business trip receipts right to your work email

○ Automatically sends business receipts for reimbursement

○ Add expense codes and memos on trip

○ Regular travel reports

Improving the End-to-End Business Travel Experience

Pre-trip On-trip Post-trip

On demand rides in 400+ cities globally in minutes.

No more wasted time booking cars or hailing cabs.

Add expense codes or client memos on-trip.

No more remembering what each ride was for or who to bill it to.

Auto-Expense lets you link your Business Profile to Certify, so all business receipts are sent for automatic reimbursement.

No more receipt imaging or uploading.

“Uber for Business has been integral in helping Standard International streamline company travel by freeing up time from expense reporting.”

● Accessible via Uber Business Profiles (+1MM users)

● Integrated receipts and expense reporting

● Keeps business and personal expenses separate

● Simplifies life for employees on the road

Auto-Expense Demo

Uber for Business Platform

Safe RidesBig SavingsControls & InsightsEnhanced Employee Experience Global Coverage

Certify Product Demonstration

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