harvard library ux methods workshop w/matt reidsma
TRANSCRIPT
MORNING WORKSHOP
Survey & Usability DataMethods for Analyzing
Workshop Overview
Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
Provide a Structure
affinity diagramingthe power of post-its.
Large Data Sets • User Comments
• Usability Talk-Aloud Quotes
• Brainstorming Ideas
One Idea = One Post-It
Stick, Organize,
Prioritize
Bonus Points for
White Board
empathy mappingsee. say. think. feel.
Diagram what people:•... say
•... do
•... think
•... feel
Focus on the
Human Experience
say think
feeldo
Empathy map by Getting Better By Design: http://gettingbetterbydesign.com/2013/11/01/tools-empathy-maps/
6-8-56-8 ideas. in 5 minutes. GO!
Try It Out in Groups
• affinity diagramming
• empathy mapping
Matthew Reidsma @mreidsma
Amy Deschenes @amyhannah
Thanks
AFTERNOON WORKSHOP
Space AssessmentsMethods for Conducting
Workshop Overview
Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
Provide a Structure
letter writingdear self-checkout machine, i hate you.
Instead of asking
what users
like or dislike
Researchers draw on
content, tone,
& wording
Dear Back Room of the Gutman Cafe,
I don’t know if you have an actual name, but you are a fantastic place to get
work done. The chairs are much more comfortable than those in the rest of
the cafe space (there are actual seat pillows - ooh la la!) and I love that there
are two walls of windows. There’s even a patio I can enjoy on warmer days,
but the concrete patio wall are a bit ugly. The fireplace makes the room cozy,
but does it ever get turned on? And I like the ambience your bookshelves
add, but can I actually check out those books? Who knows. This room is one
of my favorite spots to hunker down and focus - I just wish you were bigger!
Fondly,
Amy
cognitive mapsdraw what you remember.
A mental model of the library
• Spatial: User perceptions
• Temporal: Importance
6 minutes, 3 colors
Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
touchpoint toursshow me around.
See things from their
point of view
Try It Out in Groups
• letter writing
• cognitive maps
Matthew Reidsma @mreidsma
Amy Deschenes @amyhannah
Thanks