How to Build a UX Internship from the Ground UpMarch 6, 2019

Laura Greenwald

Sneha Sharma

Introduction

Laura Greenwald Sneha SharmaCommunications Manager

Cleveland ClinicWeb Usability Intern

Cleveland Clinic

Agenda

01

02 04

03 05Lessons Learned

Business Case: An intern’s experience

Who? What? Why?

Design: How to?

UX Internship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

What’s a UX Internship?

UX Internship

• Information about the internship - How did it start?

- What do interns do?

• Stakeholders- Intern

- Organization

• Current career path and background on UX individuals

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Current UX Disciplines

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

To

p th

ree

mo

st

co

mm

on

ba

ckg

rou

nd

s

Career Path

U

X

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Current UX roles

• Over 210 different job titles for UX roles- UX Designer

- UX Researcher

- UX Developer

• Most common role: “user experience designer,” but only 6% of people in UX have this role

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Empathy Curiosity Communication

Skills

Critical Skills

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Multitude of roles and responsibilities

Lack of training and diverse educational background

UX

Internship

Bridging the gap

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Who should have a UX internship role in their

organization?

UX Facts

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

90% of users

reported they

stopped using an

app because of

poor performance

84% of

companies

expect to

increase their

focus on

customer

experience and

metrics

Slow loading

websites cost

retailers more

than $2 billion in

lost sales each

year

90% 84% $2B 88%

88% of online

consumers are

less likely to

return to a site

after a bad

experience

UX Facts

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

How to design the internship program?

Design Requirements

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

01

Right Candidate

Networking

02

External

01

03

02 Internal

Resources

Mentorship

Project

Resources

Technical

Financial

Educational

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Mentorship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Provide proper guidance to the intern along the internship

process

Set up a learning development plan and

let the intern own it

Give constructive feedback using the

Ask-Tell-Ask method

GuidanceSelf-directed

Learning Feedback

Ask-Tell-Ask

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Ask

What went well?

Tell

What you think went

well and what could be

improved: limit 2

Ask

What could have gone

better or what were

some challenges you

experienced?

CounselingCoaching

Identifying the right candidate

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Expectations

Learnability

Candidate’s Goals

Schedule/

Timelines

Project Experience

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Onboarding

Expectations

Documentation

Hand over

Team introductions

Understanding the project goals

Creating timelines to ensure project goals are being achieved

Documenting progress: project and learner

Using standardized nomenclature for hand over

Knowledge transfer for future work

Ensuring hand over resources are included

Assigning a work buddy

Project

Networking

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Professional

EventsUXPA

Cleveland

Meet

&

GreetConferences Online

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Business Case: An intern’s experience

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

UXTraining

ProfessionalGrowth

PersonalGrowth

Project Overview

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Ask – Tell – Ask Demo

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Lessons Learned

Lessons Learned

Lessons

Learned

Business

CaseDesign

Who? What?

Why?UX Internship

Project choice

Reasonable timelines

Expectations

Assess

Q&A

Appendix

Sources

• https://github.com/envisprecisely/disciplines-of-ux

• https://www.nngroup.com/articles/ux-career-advice/

• https://media.nngroup.com/media/reports/free/User_Experience_Careers.pdf

• https://uxplanet.org/10-must-have-skills-for-ux-designers-8ce53c30d4ee

• https://uxmastery.com/4-myths-career-ux-design/

• https://www.impactbnd.com/blog/user-experience-stats-infographic

• https://www.toptal.com/designers/ux/ux-statistics-insights-infographic