habit #5 - seek 1st to understand
DESCRIPTION
The 5th of the 7 Highly Effectively Habits, it deals primarily with "the method to be effective with others". Dr Steven .R Covey mentioned that there is a reason why the 7 Habits are sequenced in the way that he did. Every one of the Habit builds upon the previous one in a progressive manner. In his own words, "The relationship & the sequence among the Habits are the key to the overall power." It is most recommended that one learns all the 7 Habits in order. So, if you have not yet gone through the 1st Habit - Be Proactive, 2nd Habit - Begin with the End in Mind & 3rd Habit - 1st Things 1st, 4th Habit - Think Win-Win, why not go through them 1st? Here's the link for Habit #1: http://www.slideshare.net/aoweiyang/habit-1-be-proactive-36473102 Habit #2: http://www.slideshare.net/aoweiyang/habit-2-begin-with-the-end-in-mind-36631027 Habit #3: http://www.slideshare.net/aoweiyang/habit-3-put-1st-things-1st Habit #4: http://www.slideshare.net/aoweiyang/habit-4-think-winwin For you guys who are new to this, you might like to first gain some fundamental ideas via "The 7 Highly Effective Habits Foundational Principles" deck before all else.That will definitely help strengthen your concept of what the whole idea is about. Here's the link: http://www.slideshare.net/aoweiyang/the-7-highly-effectiveTRANSCRIPT
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1 Diagnose before prescribe
WHAT’S INSIDE
2 4 autobiographical responses
3 4 levels of listening
4 The 5th level ~ emphatic listening
5 4 emphatic listening skills
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Most people,
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Even if they attempt tounderstand,
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They do so only with the intent
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1
Diagnose before prescribeIn order to influence, we have to be influenced.
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When we visit an optometrist,
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What Is thefirst Thing That
he will do?
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In any field of thehuman endeavours,
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To understand precedes action;
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To understand precedes judgement.
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Always Seek 1st
To Understand.
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To understand Without prejudging,
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To understand without agreeing or disagreeing,
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To understand without taking any position.
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Simply...
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Just to understand,
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To know where he or she is coming from.
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24 auto-biographical responsesThe amateur salesman sells products while the professional sells solutions to needs & problems.
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For most people,
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Autobiographical responses are...
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Things that theydo when they
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These responses come naturally
to all of us.
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our own Autobiographical
responses
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Are the presumptions & assumptions that we make
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Before we fully understand the communication.
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Often, that Limits us from getting
to understand the autobiography of the other person.
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We ought to learnTo be more aware
of these responses.
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And we should alwayskeep our minds open
while we are listening.
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3 4 levels oflisteningEveryone’s life is so unique but who’s going to listen to that uniqueness?
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depends on which level of listening is being adopted.
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4The 5th level ~Empathic listeningThe one who listens does the most work, not the one speaking.
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When we listen empathically,
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We don’t just “see” things in our own mind,
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We understand Hisor her paradigms.
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We understand how he or she feels.
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Empathic listening is
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listening with our
ears,
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And listening with our hearts.
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We listen for
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We try to
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is not that you have to agree with someone,
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5
4 empathic listening skillsThe deepest need of human souls is to be understood.
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Always listen with the pure desire to understand.
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Genuinely seek the welfare of the individual,
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let him or her get To the problem
and the solution
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at his or her own pace and time.
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Inspirations
ideas adapted from
Steven r. covey
Steve scott
Mark dorian
Brandnv inc