govt using social media

8/12/2019 Govt Using Social Media

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E-government and SocialMedia: How can socialmedia increase

transparency?ATHANASIA DASKALOPOULOU ([email protected])

FEI WU ([email protected])

LARASTRI KUMARALALITA ([email protected])

ZOLBOO LKHASUREN ([email protected])
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Table of contents

Introduction

Social media and transparency

The ladder of accountability

Indonesia - Governor of Jakarta

China - Micro blogging

Conclusion


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Introduction

Various nations, now more than ever, have adopted access-tinformation laws and laws that increase government openness

Open access to government information will:

Increase citizen participation

Increase trust in the government

Prevent corruption

E-government:

Reduces the contact between corrupt officials and citizens

Increases:

Transparency

Accountability


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Introduction

Government agencies use social media in order to:

Improve the quality of government services

Increase citizen engagement

Social media, such as Facebook, Twitter, or Blogs, Wikis and Mashups:

Are widely used

Have influenced the way people interact with each other and with the

governments Provide governments with an attractive and easy way to interact with the

citizens

Offer many-to-many interaction

We posit that social media can be used in order to increase transparency


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Social Media and Transparency

With social media, both governments and citizens have a lot to gain:

Open communication

Connecting the citizens with their government

Citizens can:

Share and access information easily

Form communities

Direct interaction with citizens


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The Ladder of Accountability toAssess Transparency Delivery

Transparency is achieved when the e-government system offers a two way interaction

with citizens and allows benchmarking of the public servants performance.

Step 3: - Accountability: reward & punishment

Step 2: - Transparency: two-ways interaction & benchmar

Step 1: - Reporting: information dumping

Step 0: - Publication: providing basic information

Adapted from Heeks 2012


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Indonesia - Governor of DKI JakartaTransparency of Budget through YouTube

October 2012: Jokowi-Ahok the governor ofJakarta started using YouTube to uploadinternal meeting (Ardiansyah 2012)

PemprovDKI has more than:

148 videos

19 thousand subscribers

5 million views (Pemprov DKI YouTube

Account 2012) Internal meetings are recorded and

published almost without any editing (Mimin2012)

This initiative will:

increase transparency

assist citizens monitor the work of their leadersquicker and easier

Visit on:http://www.youtube.com/u


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Indonesia - Governor of DKI JakartaTransparency of Budget through YouTube

Citizens are able to:

Monitor the performance of the public servantsfrom meeting to meeting

Compare it against pre set benchmarks

Interact with the officials

We classify this initiative at step:

Two: Transparency

Lesson from this case:

Facilitating public opinion

Educating citizens on how government works

Changing the way monitoring government

"I told Public Relation Duploaded to YouTube, uplo

people know what was dmeeting, how their mo

(Ahok cited in Asia


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China - Micro blogging as TheGate for Transparency

Chinese government:

Has built a firewall to prevent the access to foreign social media

Has strong relationship with the local social media such as Sina Weibo, Renren etc

Government agency started building their own microblogging accounts in order to:

Disclose government information

Enhance citizen participation

Improve service delivery

There are more than 19 thousand certified accounts by government agencies an

officials.

Every two weeks the Sina Weibo will publish a case study called Example Analysis

gov.weibo.com,that will share the governmentsexperiences on using microblogging.


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China - Micro blogging as TheGate for Transparency

Limitations: The government controls to a certain extent microblogging

There aresensitivewords that cannot be used either by citizens or officials

Social media can facilitate change but cannot bring revolution

We classify this initiative at step: Zero: Publication

Lesson from this case changing the way in monitoring government

social media is not a panacea for increasing transparency


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Conclusion

A number of nations use social media in various ways:

Countries such as Indonesia use them to:

Inform citizens about the governmentsactivities

Receive feedback

In countries such as China:

Transparency initiatives still lag behind even though individual ageofficials use them, since the published content is controlled by the gove

Social media provide governments the potential to achieve openaccountability

The citizens can monitor the governmentsactivities and give feedbagovernments can use in order to reduce corruption

Even more roles for social media in government transparency will deve

future


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Reference

Adriansyah, Y. (2012) Jokowi-Ahok,Again, Set Up A New Way Of TransparentGovernance: YouTube, Projecting Indonesia [Online]. Available:

projectingindonesia.com/country/jokowi-ahok-again-set-up-a-new-way-of-transparent-governance-through-youtube/ [Accessed: 20 November 2012]

Anderson, T. B. (2009) E-government as an anticorruption strategy, InformationEconomics and Policy, 21, 201-210.

Bertot, J C., Jaegar, P T., Grimes J M. (2011) Crowd- sourcing Transparacy: ICTs, SoMedia, and Government Transparancy Initiatives, dg.o 2010, May 17-20, 2010, PueMexico. ACM [ISBN] 978-1-4503-0070-4/10/05

Bertot, J.C., Jaeger, P.T., Grimes, J.M. (2010) Using ICTs to create a culture oftransparency, Government Information Quarterly, 27, 264-271

Cullier, D., & Piotrowski, S. J. (2009). Internet information-seeking and its relation tosupport for access to government records, Government Information Quarterly, 26449.

Government China. (2012), The 2012 report on work of the government of Shandoprovience [China][Online], Available:http://www.gov.cn/test/2012-02/20/content_2071612.htm[Accessed:30 November 2012]

Heeks, R. (2012) e-Citizens: Connecting Citizens and Government,e-Governmentcourse unit handout,IDPM, University of Manchester, Manchester, 2 Oct.
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Reference

MacKinnon, R. (2008) Flatter world and thicker walls? Blogs, censorship and civic discoursChina. Public Choice, 134, 3146.

Mimin. (2012) Re: Facebook Message, Email to L.Kumaralalita [Online], 4 Dec., [email protected][Accessed: 4 December 2012]

Porter, J. (2008) Designing for the Social Web. City: New Riders Press.

Quinn, A. C. (2003) Keeping the citizenry informed: Early congressional printing and 21 Stinformation policy, Government Information Quarterly, 20, 281-293.

Relly, J. E., & Sabharwal, M. (2009) Perceptions of transparency of government policy mcross-national study, Government Information Quarterly, 26, 148-157

Sina. (2011) Chinese government microblogging review[Online], Available:http://magazine.sina.com.cn/weibo/zwwbbg20111211.pdf[Accessed: 21 November 201

The Jakarta Post. (2012) Unusually Bold Ahok, The Jakarta Post [Jakarta] [Online], 17 NoAvailable: http://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ah[Accessed: 20 November 2012]

Yandi. (2012) Ahok goes to Al-Jazeera TV,AsiaViews [Jakarta] [Online], 27 Nov., Availabhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tv[A27 November 2012]

Zhao, Y. (2008) Neoliberal strategies, socialist legacies: Communication and state transfoin China. In P. Chakravartty, & Y. Zhao (Eds.), Global communications: Toward a transcultpolitical economy (pp. 5174). Lanham, MD: Rowman & Littlefield.
mailto:[email protected]:[email protected]:[email protected]://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfmailto:[email protected]


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