g2g3 digital
TRANSCRIPT
ENGAGE, TRANSFORM, SUCCEEDA NEW ERA OF DIGITAL DISRUPTION.
Test Strategy & Delivery
Managed Services
Dev Ops & Web Ops
Agile & Continuous Delivery
TECHNICAL TRANSFORMATION
INNOVATIVE ENGAGEMENT
Systems Integration
ITIL Service Management
World Class BPO / ITO
Digital Service Design
UX-led Interactions
Game Science
Data intelligence
Content Design
3D & Augmented Reality
Omni-channel solutions
97% tests booked online
60% reduction in telephone contacts
2.2m digital transaction per year
Design a mobile first solution to encourage online test booking
$2.5m annual savings
25% less printing
91% reduction in N Drive
Game mechanics driving change
198% increase in parcels sent
220% increase in revenue
Design and build onlineplatform for consumer business
Online banking,transformed
Deposits up 145% (£2bn)
Loans up 128% (£1.2bn)
Current A/C up 102% (360k)
Enabled the council to serve its citizens more efficiently and cost effectively.
Strategy for a connect city and web platform
Online UK innovationplatform _connect
Delivered a multi-£M channel switch program; driving forward the rate of innovation in the UK.
Mobile websiteIncreased customer engagement, and increased web traffic by 51%
