freshdesk's brand new in-sync app for facebook

In-sync Facebook Apps

Wednesday, August 21, 13

Freshdesk is one of the fastest growing SaaS Customer Support

Solutions today


Our mission is to power businesses to be there, everywhere customers go... And make a difference


We Made Support Proactive

✓Customers need to talk to businesses

✓Customers want to talk to each other

✓Customers are already talking to the world

Freshdesk offers best-in-class ticket management over phone and email

Freshdesk gives businesses & their loyalists the platform to engage and build brand communities

Freshdesk brings in conversations from Facebook and Twitter right into the support portal


Obsessed with Customer Experience

First truly social helpdeskSo businesses can be there, wherever customers go

Freshdesk Arcade Game MechanicsBecause happy agents result in happy customers

Largest gallery of custom service portal themesSo every company can tailor its customer experience, all the way


Which Brings us to Today...


Freshdesk Launces In-Sync Facebook App

Brings customer service right into Facebook Business Pages

Keeps communities in the service website and Facebook in sync

Bridges the loyal content creators with the passive consumers


Why is this a big deal?

1.5 BFacebook users

80 MBrand Pages

Brand Pages Average user follows70


The Facebook Side of the World

18%

82%

7 of 10 users would rather vent their frustrations on social networks than directly through a business’ support}

18% of users want to share ideas and give feedback to businesses they follow

82% would rather just consume information on Facebook

From where, though? Where are the loyal creators?


The Business Side of the World

‣Loyalists flock to the service portal to contribute, co-create and learn

‣It makes sense to bridge the high value - low volume content in the service portal to the low value - high volume demand in Facebook

‣Same rich information, same viral community in Facebook and outside


One Community, Everywhere

‣Facebook is the consumer’s heaven.

‣The service portal is where loyal enthusiasts create, share and grow.

‣Freshdesk’s In-sync Facebook App lets businesses look at Facebook as way more than just another channel... As the viral piece of their customer service strategy.


It’s not about the channels in your service... It’s about the service in those channels.

Vikram Bhaskaran,Director of Marketing @Freshdesk


freshdesk's brand new in-sync app for facebook

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