flyer tsm aug12
TRANSCRIPT
-
7/27/2019 Flyer TSM Aug12
1/4
Consulting > Training > Benchmarking > Qualification
Total Service
Management
Workshop
www.sg.kaizen.com
COURSE STRUCTURE: (TOTAL SERVICE MANAGEMENT - TSM)
What is Total Service Management?
In the past, we were more familiar withLean thinkin g, Kaizen too ls and
phi losophiesonly in relation to the world of manufacturing. However, in todays
competitive environment and with increasing globalization, service industries are
also keen to adopt these principles to improve their operations.
With flexible processes, faster throughput, higher quality already proven in LeanManufacturing, it is time to transfer those concepts and make them a reality within
the service oriented industries, including : Banking, Education, Government,
Healthcare, Hospitality, Insurance, Logistics and F & B.
Page 1 of 4
Total Service Management (TSM) has been developed to deliver solutions for
implementing Lean Administration and Kaizen for the Office. Our
methodologies provide a structured approach to transforming your internal
administrative processes so they deliver world class performance.
Our six level model for implementing Lean thinking and Kaizen into service
industries focuses on employees and their way of working, encouraging them to
take on more responsibility, which ultimately leads to more motivation and jobsatisfaction. KAIZEN Total Service Management is more than just training - it is
the way to a new corporate culture.
people
creating
or movingthings
people
creating
ormoving
ideas
Thinking Differently All the parts effective the
whole, therefore Lean needs to be driven into
every aspects of your business.
-
7/27/2019 Flyer TSM Aug12
2/4
Consulting > Training > Benchmarking > Qualification
By engendering this spirit of Kaizen, we are able to create
flow, improve the sense of ownership and accountabilityand align everyone to add value and deliver meaningful
benefits to the customer. TSM utilises Lean thinking
concepts to create streamlined flexible processes with
shortened turnaround times, minimal inventory and a strict
focus on customer requirements as goals. TSM also taps
into the Kaizen philosophy that there is unlimited
employee potential. By creating this alignment, your
improvement efforts wont be aimed at eliminating
employees but rather targets for increased efficiency inquali ty, cos t, f lexibi l i ty and cus tomer sat isfact ion.
Total Service
Management
Workshop
www.sg.kaizen.com
Why adopt Total Service Management?
Over the past 5 years, the trend towards the Lean Office or Lean Administration
continues to grow even broader. An increasing number of managers are identifying
that wasteful practices, long lead times, lack of capacity, bottlenecks, and reliance
on high levels of staff reduce margins, fail customers and constrain productivity in
the administrative area.
More and more service organizations are looking for a continuous improvement
model to implement in their business or office processes. However, superficial
improvement campaigns are insufficient to transform and control the process.
We believe that administrative staff need to be given a mandate for change so they
become improvement champions rather than innocent bystanders in their own
organisation.
Page 2 of 4
No Involvement, No CommitmentIts That Simple!
Deliverables that last
Improved customer satisfaction and response times
Efficient workplace organisation
Reduced throughput and processing times
Space savings & reduced operating costs
Clear and transparent processes
Increased product availability
Reduced search and response times
Improved value added time, less waste
From the Office
To the cubicles Nothing
is left to chance!
-
7/27/2019 Flyer TSM Aug12
3/4
Consulting > Training > Benchmarking > Qualification
Total Service
Management
Workshop
www.sg.kaizen.com
Learn more on how the Kaizen philosophy can encourage all
employees to achieve greater levels of efficiency by putting
People and Customer satisfaction at the front of your
organizations focus. This public course is also a great way
to work with others from different industries within the service
sector, to be able to share ideas and learn how Lean can be
applied in service centric and administration areas of almost
any organization.
Day 1 All day 1) Introduction Total Service Management (TSM).
Understand the history and impact TSM has had in different industries.
Learn how lean is equally effective in the Service and administrative
functions as it is in Manufacturing. Activity Wrapping it together from an
office perspective The Office Simulation.
Day 2 All day 2) Value Stream Mapping with process mapping
Learn the process of Value Stream Mapping and Process Mapping throughour dynamic learning by doing methodology. Understand the difference
between then and when, where and why to use them.
Page 3 of 4
COURSE STRUCTURE: (TOTAL SERVICE MANAGEMENT - TSM)
Identification & awareness of service industry waste
Improved self-organization of employees through the
5S system
Improved cooperation & teamwork through
standardization
Developing cross functional, multi-skilled teamsProcess improvement using Value Stream Mapping for
Service technique
Problem Solving using Process Mapping techniques
and PDCA
Strategies to implement Lean Office principles
Participants will leave this course with a fundamental grasp of Lean and be able to
apply tools and techniques including, Foundational Kaizen philosophies, 16 types oflosses in Service, Mapping for Service & Problem Solving, Visual Management & also
guidance on how to get started with Lean.
-
7/27/2019 Flyer TSM Aug12
4/4
Consulting > Training > Benchmarking > Qualification
Thank you
Contact information:
D.J. Duarte
VP Asia Operations
Singapore: +65 84025170
International: +81 90 9464 7427Email: [email protected]
Nazia R Z
Sr. Lean Practitioner
Phone: +65 98525164
Email: [email protected]
TRAINING METHODOLOGY: Our Teach - Do systematic learning methodology is designed
to ensure participants apply what is learned within a controlled simulation kind of event
COST STRUCTURE: provide the following options to
clients, to help them choose the best option that suits
their requirements.
1) Early Bird Discount for booking made before 16th
July 12, course fee of 900 SGD per student per day
of training
2) Interim Discount for booking made between 16th to
31st July 12, course fee of 1000 SGD per student per
day of training.
3) Actual Course Cost for booking made between 1st
August to 15th August 12, course fee of 1100 SGD per
student per day of training.
Thank you for your attention!
Page 4 of 4