1. one conversation at a timeIntroducing Susan Smiths bookfierce conversationsSo will all of the experts and the terminally self-absorbedplease leave the room and close the door behind you?Thanks. - Susan Scott, Fierce Conversations

2. FierceConversationsStrengths 2.0Problem? Issue?Whats bugging you?clker.com 3. Three transformational ideasfierceOneconversation ata timeThe conversationis therelationshipWith myselfand sometimesothersconversations = personal AND professional success 4. fierceoverviewprinciplestypes of conversationsconfrontation 5. Master thecourage tointerrogatereality 6. Come out from behindyourself, into theconversation, and make itrealOne word that describes you: . 7. Come out from behindyourself, into theconversation, and make itrealWhere am I going?Why am I going there?Who is going with me?How will I get there? 8. Come out from behindyourself, into theconversation, and make itrealFierce Conversations I Need to HavePERSON TOPIC 9. Be here, prepared to benowhere else 10. Be here, prepared to benowhere elseKneetokneeEye toeye 11. Tackle your toughest challengetodayhttp://www.youtube.com/watch?v=VhmMU6afIHo 12. Obey your instincts 13. Take responsibilityforyouremotionalwake 14. Let silence do the heavy lifting 15. Typesofconversationsteam conversationcoaching conversationdelegation conversationconfrontation conversation 16. Typesofconversationsteam conversationcoaching conversationdelegation conversationconfrontation conversation 17. Address attitudinal, behavioral, or performance issuesCONFRONTOVERCOMEENRICH 18. The Confrontation ModelOpening Statement (60 sec or less)1. Name the issue2. Select a specific example that illustrates thebehavior or situation you want to change.3. Describe your emotions about this issue.4. Clarify what is at stake.5. Identify your contribution to this problem.6. Indicate your wish to resolve the issue.7. Invite your partner to respond. 19. The Confrontation Model8. Inquire into your partners view. Paraphrase.9. What have we learned? Where are we now?Has anything been left unsaid that needs saying?What is needed for the resolution?10. Make a new agreement and determine howyou will hold each other responsible for keepingit. 20. ?ThinkWhat is at stake for you togain if you get really good atpracticing the sevenprinciples?Achieving success one conversation at a time 21. Whats Your Message?They may not remember what youtold them, but they will neverforget how you made them feel.http://www.fierceinc.com/blog/?tag=fierce-conversationsVisit the Fierce blog: