Etiquette, Table Manners and Place Settings

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How is your etiquette and success in the workplace?

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1. Before eating your meal do the following except:a. Sit up straightb. Place your napkin on lapc. Put your cell phone on the tabled. Wait for everyone to be served

2. When dressing for an interview, do not wear the following:a. a navy blue suitb. a grey suitec. a dark brown suited. a red suite

3. All of the following statements are true for dressing successfully in the workplace except:a. Men’s shoes should match their pantsb. Ladies should wear sling back shoesc. Ladies should wear conservative jewelryd. Men’s socks should match their shoes

Table Manners & Place Settings

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By the end of the presentation, participants will:

Know proper table manners in business or social setting

Gain skills to conduct themselves properly when eating in any situation

Objectives

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Posture and hand placement

Placement of napkin

Talking and chewing

When to begin eating and what to do if something is

unreachable

Placing utensils at the end of meal

Table Manners & Place Setting

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Ordering food

Proper placement of utensils when setting table

Serving yourself butter and placement of the butter knife

Use of cell phones

When you have to sneeze, burp or blow your nose

Table Manners & Place Settings

How To Perfect Table Manners

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Dressing and Body Language

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Objectives

By the end of the presentation, participants will:

Identify ways to communicate and manage

impressions through proper dress

Understand universal body language

Gain a greater sensitivity to nonverbal

messages

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Dress Language

Social or business setting - communicating ourselves

to others

Dressing to control impression and reflect self-

perception

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Dress Language

Professional dress for women and men

Best styles and colors

Suggested color combinations

Best fabrics, fit and comfort

Accessories

Basic wardrobe

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Dress for Success

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Body Language

Non-verbal messages

Body motions and nervous gestures

Posture and handshakes

Facial expression and eye contact

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Body Language

Greetings, Introductions, and the Art of Good Conversation

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Objectives

By the end of the presentation, participants will:

Increase your level of confidence in unfamiliar

situations

Acquire a set of guidelines for everyday living in a

social and business environment

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Greetings

Beginning your greeting If you ask someone “How are you?” be prepared to stick

around for the answer. The typical greeting, “Good morning, how are you?” is

simply a ritual. The appropriate reply is, “Fine thanks, and how are you?”

Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you,” is a polite technique that helps you remember a person’s name.

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Yo

How’s it Going

What’s Up or Wassup

What’s Happening Hey

Greetings

Informal and Inappropriate Greetings

How you doing or How ya doin

Holla

What’s shakin’

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Greetings and Body Language

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Greetings

What is a good handshake?

Dead FishBone CrusherPalm Pincher

Firm, Warm HandshakeAll American

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Introductions

The first impression: Putting your best foot forward During introductions make eye contact, rise, smile, and

shake hands with the other person.

Who should be introduced to whom?

Mention the most important person first (Based off of rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married woman.

Names are not enough, supply a nugget of information with the name to serve as a conversation starter.

You’ve been introduced, now what?

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Art of Good Conversation

Making a lasting impression

How do you want to be remembered?

Body language and appropriate behavior

Establishing rapport

Good listening skills

Eye contact, nodding

Showing interest in others

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Art of Good Conversation

Conversations to avoid

Money matters, including salaries, debts, and taxes

Personal topics or topics that could be embarrassing - age

The state of one’s health or someone else’s health

Controversial subjects, such as religion, politics, gossip

Gloomy or depressing topics -floods, world hunger

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Starting a conversation at dinner of lunch. What do you talk about?

Use the word H E L P to recall topics for chitchat.

H - hobbies, interests

E - entertainment (music, movies, plays), events (current)

L - leisure, literature, and law

P - photography, professionalism

Art of Good Conversation

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Art of Good Conversation

The art of small talk is regarded as an important business and social skill

Utilizing the 5 W’s will help you to start a sentence

Who, What, When, Where, WhyAsk Open Ended questions so that you receive more

than a Yes or No Answer

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 Self-Empowerment Checklist

   Develop win-win negotiating skills

   Strengthen communication skills (writing, speaking, listening)

   Practice team-building skills – bringing people to consensus

   Pursue deeper levels of job knowledge and skills

   Acquire and practice trust-building skills and behaviors

   Develop or enhance leadership skills

   Identify personal negative habits and reduce them

   Develop and practice assertiveness skills

   Practice sharing my ideas, skills, knowledge more broadly

   Learn and practice conflict resolution skills

   Practice positive self-projection (in speech, dress, self-image)

   Seek ways to broaden personal vision and creativity

   Learn to be more politically savvy

   Take initiative more often and generate the energy required to do so

   Master techniques for managing personal stress productively

  

    

 

Assessment: Use this list to help you identify your development goals. Each week select 1 or 2 goals to improve upon.

How is your etiquette?

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1. Before eating your meal do the following except:a. Sit up straightb. Place your napkin on lapc. Put your cell phone on the tabled. Wait for everyone to be served

2. When dressing for an interview, do not wear the following:a. a navy blue suitb. a grey suitec. a dark brown suited. a red suite

3. All of the following statements are true for dressing successfully in the workplace except:a. Men’s shoes should match their pantsb. Ladies should wear sling back shoesc. Ladies should wear conservative jewelryd. Men’s socks should match their shoes