encompass investor connect lender user’s guide · encompass investor connect lender user’s...

Encompass Investor Connect Lender User’s Guide

Contents Introduction .................................................................................................................................................. 1

Configuring Your Investor Connect Setup ..................................................................................................... 1

Set Up an Investor Account ...................................................................................................................... 2

Adjust Firewall Settings ............................................................................................................................. 2

Configure the Encompass Settings ........................................................................................................... 2

Send Loan Data and Documents to an Investor ......................................................................................... 29

Accessing Investor Connect .................................................................................................................... 29

Deliver to Investor Window for Standard Deliveries .............................................................................. 30

Review Documents ................................................................................................................................. 34

Review Documents: Single Loan Submissions .................................................................................... 34

Best Practices for Working with eFolder Documents ......................................................................... 36

Review Documents: Multiple Loan Submissions ................................................................................ 37

Best Practices for Working with eFolder Documents ......................................................................... 42

Stacking Order ......................................................................................................................................... 42

Apply a Stacking Order ........................................................................................................................ 42

Update a Document Stacking Template ............................................................................................. 44

Deliver to Investor Window for Batch Deliveries.................................................................................... 46

Data and Document Packages .................................................................................................................... 50

View the Status of a Submission ................................................................................................................. 51

Loan Delivery Status Window Error Messages ....................................................................................... 57

Additional Information Window ......................................................................................................... 60

Viewing the Contents of Previously Sent Loan Packages ........................................................................... 63

Resubmit Loan Packages ............................................................................................................................. 67

Delivery Conditions ..................................................................................................................................... 70

Standard Conditions................................................................................................................................ 70

Import Standard Conditions ................................................................................................................ 72

Enhanced Conditions .............................................................................................................................. 78

eFolder Interface for Enhanced Conditions ........................................................................................ 78

Adding Investor Delivery Conditions to the eFolder ........................................................................... 79

Importing Investor Delivery Conditions into the eFolder ................................................................... 81

Auto Import Workflow ........................................................................................................................ 86

Deliver Condition Responses .................................................................................................................. 94

Condition Delivery Status ........................................................................................................................ 99

© 2021 EllieMae, Inc. Ellie Mae®, Encompass®, AllRegs®, DataTrac®, Ellie Mae Network™, Mavent®, Millennial Tracker™, Mortgage Returns®, Prospect Manager®, Total Quality Loan®, True CRM®, TQL® and the Ellie Mae logo are trademarks of Ellie Mae, Inc. or its subsidiaries. All rights reserved. Other company and product names may be trademarks or copyrights of their respective owners.

Conditions Tracked on the eFolder History Tab ................................................................................... 100

Investor-Specific Information ................................................................................................................... 101

Encompass Investor Connect Lender User’s Guide Page 1 of 100

Introduction Encompass Investor Connect is a service that enables lenders to establish a secure system-to-system

workflow with correspondent investors, ensuring the delivery of accurate, compliant, and tamper-proof

loan data and documents. Investor Connect is bundled with Encompass Banker Edition and is accessible

by any Encompass user from the Encompass Pipeline menu at no additional charge. The service enables

authorized Encompass users to select loans on the Encompass Pipeline and generate a package that

includes the following data and documents for the selected loans:

Supporting documents in a specified stacking order

A loan data file (ULDD, UCD, or custom data set)

Additional Encompass fields can be added to the package on request in a JSON file

Encompass then saves the package to a secure, configurable network location accessible to the investor.

Configuring Your Investor Connect Setup Your Encompass administrator needs to complete the following configuration steps before Encompass

users can submit data and documents via Encompass Investor Connect:

Set up an account with your investor to enable a system-to-system connection with the investor via Investor Connect.

Make sure your firewall settings are adjusted to permit access by resources that display the funding request submission window.

In the Encompass settings:

Add the investor’s account information to the Services Password Management setting.

Configure the Personas settings to provide specified Encompass users access to the Investor Connect service, document stacking templates, and delivery conditions.

Create Document Stacking Templates.

Configure the Investor Connect Settings options to enable or disable email notifications

for loan delivery requests and to configure the delivery conditions process.

NOTE: Addenda to this guide are provided for investors when additional configuration steps are required.

Your Encompass administrator can access the addenda for specific investors on the Guides &

Documents page on the Encompass Investor Connect online help.

https://help.elliemae.com/documentation/investor-connect/Content/InvestorConnect/library/documents.htm



Set Up an Investor Account If your investor is integrated into the Investor Connect service, you will need to set up an account with the

investor. Your investor will provide you with login credentials and any additional information you need to

configure access to the investor in the Services Password Management setting in Encompass. This

enables the packages to be delivered to the investor from Encompass.

Adjust Firewall Settings Have your IT department confirm that you are using the most recent firewall settings to enable (whitelist)

the external resources necessary to use the Encompass Investor Connect Investor Services. For more

information, refer to the Updated Firewall Proxy Whitelist on the Encompass Resource Center.

Configure the Encompass Settings Before your Encompass users can submit loan data and documents to an investor, your administrator must use the Services Password Management setting to enter investor account information and select the Encompass users who are authorized to submit data and documents to investors. If your company partners with an investor who has enabled the process for electronically sending and receiving delivery conditions, your administrator must also use the Investor Connect Setting to enable or disable email notifications for loan delivery requests and to configure the delivery conditions process. For detailed information about delivery conditions, see the Delivery Conditions section later in this guide.

The administrator must also complete the following configuration steps in the Encompass Personas setting:

Select personas who can access the Investor Connect feature on the Encompass Pipeline menu.

Specify the investors each persona can access.

Configure access to delivery conditions.

Select users who can access the Document Stacking Templates setting to create the stacking order templates to be used with your investors.

Select users who can access the Investor Connect Settings, where they can configure email notifications for Encompass Investor Connect, configure the delivery conditions workflow, and enable or disable the batch delivery feature.

To Configure the Services Password Management Setting:

1. On the menu bar, click Encompass, and then click Settings.

2. On the left panel, click Company/User Setup, and then click Services Password Management.

3. Click the New icon.

https://resourcecenter.elliemae.com/resourcecenter/default.aspx


4. On the Accounts Details window, select Investors from the Service Category drop-down list.

5. Select your investor name from the Provider Name drop-down list. Based on your selection, additional fields will display below the Description field.

NOTE: Images in this document may use Investor Connect Demo or similar names for demonstration purposes with features and windows use with Encompass Investor Connect. You will select the actual provider name when working with these features.

6. Enter a Description for the service.

7. Enter your Account User name and Account Password and complete any additional fields on the window using the information your investor provided during the investor account set-up process.

NOTE: Addenda to this guide are provided when investors required specific Account User name and Account Password information. Your Encompass administrator can access the addenda on the Guides & Documents page on the Encompass Investor Connect online help.

8. Click the Magnifying Glass icon next to the Selected Users field.



9. When the Select Users window displays, at the top of the Search By panel, select a search category (Persona, User Group, or Organization) from the drop-down list, and then select your search options in the list in the Search by panel.

10. In the Enabled Users panel, select the users who are authorized to deliver loan data and documents to the investor, and then click the right arrow to move them to the Selected Users panel.

11. Repeat steps 9 and 10 until all users have been selected, and then click Select.

12. On the Accounts Details window, click Save.


To Configure Access to Investor Services and Specific Investors:


2. On the left panel, click Company/User Setup, and then click Personas.

3. In the left panel, select a persona.

4. In the right panel, click the Pipeline tab.

5. In the Pipeline Tasks panel, select the Investor Services check box.

6. The Select Investors pop-up window displays. Select one of the three options at the top of the

pop-up window:

All – Select this option to select all the investors on the list.

Custom – Select this option, and then select or clear check boxes for investors as needed.

NOTE: When the Custom option is selected the Wells Fargo Funding option cannot be

cleared. The Wells Fargo Funding option controls access to the Deliver Data to Wells Fargo

Funding service in the Investor Services category on the Pipeline menu. This service is a

separate service that is not associated with the Encompass Investor Connect service.

None – Select this option to clear all investors on the list. Selecting None also clears the

Wells Fargo Funding option and clears the Investor Services check box in the Pipeline Tasks

section of the setting. When selected, the Investor Services option will no longer be visible

on the Pipeline menu for the Persona.

http://help.elliemae.com/documentation/encompass/Content/encompass/features/WellsFargoFunding.htm

http://help.elliemae.com/documentation/encompass/Content/encompass/features/WellsFargoFunding.htm


Note: On the Encompass Pipeline, an Encompass user can view all investors to whom they have been given access. However, an error message displays when a user tries to deliver loan packages to an investor if the user has not also been given access to the investor from the Services Password Management setting.


Create Document Stacking Templates

Use the Document Stacking Templates settings to configure stacking templates used when submitting loan packages to partners.

To Create Document Stacking Templates for Use with Your Investors: 1. On the menu bar, click Encompass, and then click Settings.

2. On the left panel, click eFolder Setup, and then click Document Stacking Templates.

3. In the Stacking Templates section, click the New icon, double-click the new template, and then type a name for the document stacking order template.

4. With the new stacking order selected, click the New icon in the documents section.

5. On the Update Document Stacking Template window, type a Description.

6. In the New Documents list, select a category from the Source drop-down list to display only documents in the selected category:

eDisclosures (Returned) - eDisclosure documents generated by the Encompass Docs Solution document generation engine and returned by the borrower.

eDisclosures (Default) - Default eDisclosure documents generated by the Encompass Docs Solution document generation engine.

Closing docs (Returned) - Closing documents generated by the Encompass Docs Solution document generation engine and returned by the borrower.

Closing docs (Default) - Default closing documents generated by the Encompass Docs Solution document generation engine.


eFolder docs - All documents currently available in the eFolder that are not generated by the Encompass Docs solution document generation engine. For example, non-Encompass files sent by the borrower or service provider, or copies of Encompass output forms that have been attached to the eFolder.

The first four selections are generated by the Encompass Docs Solution document generation engine and can include individual documents or sets of documents. Sets are clearly marked in the document list with the word set preceding the entry name. Entries for individual documents are slightly off set to the right on the list.

7. Select a document in the New Documents list, drag it to the New Stacking Order Template list in the left panel, and then drop it in the location where you want it to display in the stacking order.

Or, select a document, click the right Arrow icon to move the document to the New Stacking Order Template list, and then use the Up or Down button to reposition the document in the stacking order.

8. To remove a document from the set, select a document in the New Stacking Order Template list, and then click the Delete icon.

9. In the New Stacking Order Template list, select a check box in the Required column to indicate that an attachment is required for the document when it is sent to an investor.

10. Select the Display only the documents included in the stacking order check box to create a filtered stacking order, which displays only the documents in the stacking order when the stacking order is applied.

Or clear the check box to display eFolder documents that are not in the stacking order. These documents display in alphabetical order at the bottom of the list below the documents in the stacking order.

11. Select the Auto-select all documents in the stacking order for Print and Save check box to print or save all the documents in the stacking order, even if the user clears a check box.

12. Or clear the check box to enable the user to select or clear the check boxes for documents in the stacking order template to print or save individually.


13. Click OK.

Provide Access to the Update Template Button The Update Template button that displays on some of the loan submission windows is only visible to personas with permission to access the Document Stacking Templates setting.

To Give a Persona Access to the Document Stacking Templates Setting:



3. In the Create a persona section, select a Persona.

4. In the 2. Define access for the persona panel, click the Settings tab.

5. In the Company Settings section, select the Document Stacking Templates check box (under eFolder Setup).


Configure Access to the eFolder Delivery Conditions eFolder Tab and Enable Condition Imports

Administrators use the Personas options to control which users can:

Access the Delivery Conditions tab in the eFolder.

Access and manage conditions on the Delivery Conditions tab.

Import conditions from investors or Encompass partners into the Delivery Conditions tabs.

To Enable Users to Import Delivery Conditions or Access the Delivery Conditions Tab:

1. Go to Encompass > Settings > Company/User Setup > Personas.

2. Click to select a Persona type in the left panel.

3. Click the eFolder tab.

4. In the Conditions section, click to expand the options listed under Delivery Conditions.

Select the Delivery Conditions check box to grant the persona access to the tab.

Select the Import All Conditions check box to grant the persona permission to import all available conditions to the tab without reviewing them first.

Select the Review and Import Conditions check box to grant the persona permission to review and select conditions to import into the tab.

Select additional check boxes as needed to grant the persona permission to add, edit, and delete conditions on the tab.

5. Select the History Tab check box to grant the persona permission to access the History tab to review records for conditions.

6. When finished, click the Save icon.


Persona Access to the Investor Connect Settings

Encompass administrators can also specify which Encompass personas will have access to the Investor Connect Settings, where the selected persona can enable of disable email notifications for Encompass

Investor Connect loan package deliveries and configure the delivery conditions workflow for Encompass

Investor Connect partners who have enabled the feature.

To Enable Access to the Investor Connect Settings:



3. Select a persona and then click the External Settings tab.

4. Select the Investor Connect Settings check box.

The setting is visible and enabled for Encompass users with a persona that has the Investor Connect Settings check box selected.


To Configure the Investor Connect Settings: 1. On the menu bar, click Encompass, and then click Settings.

2. On the left panel, click External Company Setup, and then click Investor Connect Settings.

3. On the landing page for the settings, switch the toggle buttons on the right to On or Off to enable

of disable each of the four setting options.

4. Administrators can also click the Gear icons for the Auto Import and Conditions Delivery features to configure additional options for these features. Details about each of the features are

provided below.


Auto Import

If your company has enabled Enhanced Conditions, use the Auto Import feature to automatically import investor delivery conditions received from a partner. Conditions will be automatically imported into the proper location in Encompass without manual Intervention, resulting in a more streamlined workflow that does not require manual intervention.

NOTE: The Auto Import feature for conditions only applies to Enhanced Conditions, which were

introduced with the Encompass 20.2 Major Release in November 2020. Ellie Mae needs to enable this

feature for your company. Enhanced Conditions are used only in loans created after the feature is

enabled. The standard conditions that were available prior to the Encompass 20.2 Major Release are

used for loans created prior to enabling this feature. Standard conditions cannot be imported using the

Auto Import feature and must be imported manually.

Exception handling is in place to manage any import errors manually to ensure that these items are

imported properly. For detailed information about exception handling and other workflow issues, refer to

the Auto Import Workflow section later in these release notes.

To Configure Auto Imports:

1. In the Investor Connect Settings, click the Gear icon for the Auto Import feature.


2. On the Auto Import page, click the toggle buttons to enable or disable the Auto Import feature

for Enhanced Conditions, Funding Details, and/or Shipping Details.

3. Click Save to save your changes or Cancel to discard the changes and return to the landing page.

NOTE: When importing conditions, the Auto Import feature can be used with Enhanced

Conditions only. The lender must enable Enhanced Conditions and the partner must enable the

delivery conditions workflow that allows the partner to send conditions to lenders. Standard

conditions cannot be imported via the Auto Import workflow and must be imported using the

existing condition import workflow.

Batch Delivery

Use the toggle switch to enable or disable the Batch Delivery feature to allow or prevent the batch

delivery of more than 50 loans in a single submission. Lenders can use this feature to deliver as many as

1500 loans to an investor or warehouse lender in a single submission.

Conditions Delivery

This setting option is used if your company has partners who have configured the delivery conditions

workflow for returning condition responses via Encompass Investor Connect. There are two parts to the

configuration for this option:

Manage Statuses for Delivering Investor Connect Conditions – Configure when conditions

are ready to deliver to partners based on the status of a Delivery Condition in the Encompass

eFolder. When statuses have been selected in this setting and a condition is assigned one of

those statuses in the eFolder, the condition becomes available for selection when you click the


Deliver Condition Responses button on the Delivery Conditions tab in the eFolder. The

condition can then be sent to a partner from the Deliver Conditions Responses window.

Conditions Status Mapping – Map partner condition statuses to the delivery condition statuses

in the Encompass eFolder. You can add multiple partners and create a different mapping

configuration for each partner. Each partner is required to provide Ellie Mae with a list of all

condition statuses, so they can be added to the Investor Connect Status drop-down list for the

partner in this setting.

To Configure Conditions Delivery:

1. In the Investor Connect Settings, click the Gear icon for the Conditions Delivery feature.

2. In the Manage Statuses for Delivering Investor Connect Conditions section, select the appropriate

check boxes to indicate when a condition will be available for delivery.


3. In the Conditions Status Mapping section, click the Add icon to add a partner.

4. The Add Partner window opens. By default, no selections are made in the drop-down lists, and

the Add button is disabled.

An Encompass Investor Connect category from the drop-down list.


When a selected category has no partners available, the following message displays when

you click the Partner drop-down list.

If you have already added all the partners available in that category, the following message

displays when you click the Partner drop-down list.


When there are still partners available who have Status Mapping available, the partners

display on the list along with the message shown below.

After a category and partner have been successfully selected, the Add button is enabled.

5. To map condition statuses for a partner, select the partner’s name in the Partners column.


6. Map your condition statuses against the partner condition statuses. If the partner is set up for

status mapping, the Lender Conditions Status column displays the condition statuses that are

available in the Delivery Conditions Details window on the Delivery Conditions tab in the eFolder,

and Not mapped yet displays in the right column for the partner condition statuses.

7. To map a partner condition status to a lender condition status (eFolder status), click the drop-

down icon on the far-right and select the check box for one of more partner status. The statuses

in the drop-down list are pre-configured based on information provided by each partner.

The selected status or statuses are added to the condition status column for the partner. This

status is now mapped to the corresponding eFolder status.

NOTE: After a partner status is mapped to a lender status, the partner status is no longer

available as an option in the partner status drop-down list when mapping additional statuses in

the setting. This prevents a partner status from being mapped to two or more lender statuses.

8. Click the Save button to save your changes. Or, click the Cancel button to undo all recent

changes and return the setting to the state it was in the last time the setting was saved.


Email Notification

Use the toggle switch to enable or disable the sending of email notification to an Encompass user who

sends a loan package to a partner. The following image is a sample template of the email notification.


Additional Setting Configurations to Support Enhanced Conditions

If your company has enabled Enhanced Conditions, an Investor Delivery condition type is used for

conditions associated with packages sent to partners via Encompass Investor Connect. Options have

been added to the eFolder Setup setting and the Personas setting to enable administrators to configure

Investor Delivery condition types and to configure persona access to the features used with Investor

Delivery condition types.

NOTE: The information in this section describes settings for Enhanced Conditions that are specific to

Encompass Investor Connect. For more comprehensive and general information about configuring and

using Enhanced Conditions in Encompass, refer to the Enhanced Conditions white paper.

Personas Setting for Investor Delivery Enhanced Condition

Use the Enhanced Conditions tab in the Personas setting to configure a persona’s ability to work with

Investor Delivery Enhanced Conditions.

To Configure the Personas Setting Options for Investor Delivery Enhanced Conditions:




3. In the Create a persona section, select a Persona.

4. In the Define access panel on the right, click the Enhanced Conditions tab.

5. In the Condition Types panel on the left, click the Investor Delivery Condition Type, and then select

the check boxes in the right panel to configure a user’s ability to access, add, edit, and delete

conditions and to add comments and assign documents to conditions.

6. When finished, click the Save icon.

NOTE: The options described above for the Personas setting are also available when an

administrator double-clicks a user in the Organization/User setting (Encompass > Settings >

Company/User Setup > Organization/User) and the opens the View/Edit Rights window.

eFolder Setup Setting for Investor Delivery Enhanced Conditions

Administrator can configure the Investor Delivery condition type in the Enhanced Conditions setting.

To Configure the Investor Delivery Condition Type:


2. On the left panel, click eFolder Setup, and then click Enhanced Conditions.


3. Click the Condition Types button.

4. The Investor Delivery condition type is prepopulated in the setting by default with a status of Active.


5. Administrators can select Investor Delivery from the list and then click the Edit icon to edit the

setting options for the delivery type.

The Add and Delete icons are disabled in the Tracking Options Status section, but

administrators can clear or select the five check boxes that are not disable by default.

All other sections are editable:

It is recommended that administrators not update the Category Options or Prior To

Options. If values are removed from these sections, lenders will not be able to view the

values returned by partners.

Preconfigured values have been entered in the Source Options and Recipient Options

sections and should not be updated unless you are advised to do so by Ellie Mae or by your

partners. New partners may be added to the options lists as they are added to Encompass

Investor Connect.

Administrators can edit the selections in the Tracking Owners section.


The following pre-configured values are available on the Edit a Condition Type window.

Category:

Assets

Credit

Income

Legal

Property

Misc

Prior To Options:

Funding

Approval

Closing

Purchase

Docs

Source:

AmeriHome

Caliber

Chase

Colorado Housing & Finance Authority (CHFA)

Flagstar

Franklin American

Home Point Financial

MAXEX


Mr. Cooper

NewRez Correspondent

The Money Source

Wells Fargo Funding

Texas Capital Bank

NOTE: The Source section contains a list of partners who are currently enabled for your instance of

Encompass Investor Connect.

Recipient:

AmeriHome

Caliber

Chase

Colorado Housing & Finance Authority (CHFA)

Flagstar

Franklin American

Home Point Financial

MAXEX

Mr. Cooper

NewRez Correspondent

The Money Source

Wells Fargo Funding

Texas Capital Bank

NOTE: The Recipient section contains a list of partners who are currently enabled for your instance

of Encompass Investor Connect.


NOTE: When investor delivery conditions are received through the bi-directional API, and imported into

Encompass, source and recipient will be populated with name of partner condition was received from

(Example Wells Fargo Funding)

Tracking Options Status:

Added

Fulfilled

Requested

Re-requested

Received

Reviewed

Rejected

Cleared

Waived

When user add an Investor Delivery condition from the eFolder using the Blank option the source is

populated with Manual and the recipient selection is blank.

Limitations on Creating Enhanced Conditions for Investor Delivery

By default, Encompass supports only one Investor Delivery condition type that is used for all conditions

associated with packages sent via Encompass Investor Connect. If an administrator tries to create a new

condition type named “Investor Delivery”, an error message states that another name must be used

because “Investor Delivery” is already reserved for an existing conditions type.


Additionally, custom Enhanced Conditions are not supported for the Investor Delivery type. Conditions

received via Encompass Investor connect are in the Investor Delivery condition type only. Condition

templates are not supported for Investor Delivery conditions type. For detailed information about

condition template, refer to the Working with Enhanced Conditions setup and user guide.

Access to the Auto Import Exception Window

The Auto Imports Exceptions button is active for users who have at least one of the following options

selected in the Personas setting:

Forms and Tools tab: Funding Details Worksheet and Import Funding Details check boxes.

Forms and Tools tab: Shipping Details check box.

https://resourcecenter.elliemae.com/resourcecenter/knowledgebasearticle.aspx?n=36870


Enhanced Conditions tab: Import All Conditions and Review and Import check boxes.

When the Auto Import feature is enabled for Enhanced Conditions, Funding Details, or Shipping Details, the Auto Import Exceptions button displays on the Loan Delivery Status window, even when there are no exceptions. When the Auto import feature is disabled for all three response types, the button is not visible on the Loan Delivery Status window.

Send Loan Data and Documents to an Investor Encompass users access Encompass Investor Connect from the Encompass Pipeline. After selecting an

investor, the user completes the information on the Deliver to Investor window and, if documents are

required by the investor, reviews and adjusts documents and the document stacking order as needed

before submitting the loan package to the investor.

Accessing Investor Connect Users who have permission can submit data and documents to investors for selected loans from the

Encompass Pipeline.

To Access Encompass Investor Connect: 1. Select one or more loans on your Encompass Pipeline:

When sending a standard delivery (50 or fewer loans), manually select the loans on the Encompass Pipeline.

When sending a batch delivery (51 to 1500 loans) use the Loan Folder drop-down list on the Encompass Pipeline to select the folder you want to access, and then use the filter fields at


the top of the Pipeline columns to filter for the loans you want to include in the submission package.

2. Right-click the selected loan or loans.

3. Point to Investor Services, and then click the Deliver to option for the investor.

4. The submission window opens.

Deliver to Investor Window for Standard Deliveries The Deliver to Investor window (submission window) enables lenders to send a preconfigured set of documents and data to the investor. Depending on how the investor has configure the submission process, the lender might also be able to review, add, or remove documents included in the submission package and to enter additional data fields that are required by the investor. For a standard delivery (50 or fewer loans), the window displays the following information:

The window header includes the words “Deliver to” followed by the investor’s name.

The investor’s logo displays below the header.

A series of fields directly below the logo are used to enter comments or remarks related to the submission and to select a submission type. If the submission type includes document files, two additional features display in this section:

A Stacking Template drop-down list used to apply a stacking order.

A Review Documents button used to review the documents in the submission.


If the investor requires additional loan file data, fields for the data display below the horizontal line. These fields are defined and configured by the investor. The lender uses these fields to enter or select data that is submitted to the investor.

The options that display on the Deliver to Investor window are configured by the investor. The content on different investor windows differs based on the investor configuration and the Submission Type selected. Different investors and different submission types might require different types of data. For example, a mandatory delivery might require more data than a best effort delivery. If a Submission Type includes only documents, then only document-related fields display. If a Submission Type includes only loan data, then only data-related fields display.

NOTE: Encompass Investor Connect has a 400 MB size limit per loan file for the data and documents submitted. Refer to the View the Status of a Submission section below to view the error message that displays when the size limit is exceeded.

To Complete the Submission Process:

1. In the section directly below the logo, use the Memo field to enter comments or remarks related to the submission.

2. Use the Submission Type drop-down list to select the type of submission being made.


The options available in the Submission Type drop-down list are configured by the investor.

When only one submission type is available for the investor, the default type displays on the Submission Type drop-down list and the list is disabled for selection by the lender.

When there are multiple submission types and the investor has selected a default, the default type displays on the Submission Type drop-down list, but the lender can select another option from the list as needed.

If the lender has not selected a default submission type, the Submission Type drop-down list is blank, and the lender can select an option from the list.

The content on the Deliver to Investor window can change if multiple submission types are available and you select a submission type that has different investor requirements.

3. When documents are included in the submission package, use the Stacking Template drop-down list to apply a stacking template to the documents. The templates are created by your company in the Document Stacking Templates setting in Encompass (Encompass > Settings > eFolder Setup > Document Stacking Templates). The current Default Template selected in the Encompass setting is populated by default, but all templates available in the Encompass setting are accessible from the drop-down list.

NOTE: When a user selects a Submission Type that does not require documents as part of the submission, the Stacking Template drop-down list does not display on the submission window.

4. When documents are included in the submission package, click the Review Documents button to review the documents. For detailed information, refer to the Review Documents section later in this guide.

NOTE: When a user selects a Submission Type that does not require documents as part of the submission, the Review Documents button does not display on the submission window.

5. When loan data is included in the submission package, the data fields below the horizontal line are configured by the investor. These fields must be completed before you can submit the package to the investor. Error messages display on the window when the fields are left blank.


6. On the Deliver to Investor window, click the Send button to send the submission package to the

investor. Click OK when the following confirmation message displays:

NOTE: If a mandatory field is missing, a confirmation message does not display, and a Mandatory tag displays below the field. Complete the field and then click Send.


Review Documents When a submission package includes documents, click the Review Documents button to view a list of all the documents included in the package.

The information that displays on the Review Documents window depends on whether the submission package includes only one loan file (a single loan submission) or between 2 and 50 loan files (multiple submissions).

Review Documents: Single Loan Submissions

For a single loan submission, the Review Documents window lists the documents included in the package based on the selected stacking template and provides additional columns with more detailed information about each document based on information pulled from the Document Details windows in the eFolder. It also has options for adding or removing files from the package.

The loan number and borrower name for the loan display at the top of the window.


Click a column header to sort the Documents table in ascending or descending alphabetical order based on the contents of the column. The information that displays in these columns is populated from the eFolder Document Details window for each of the documents:

The check boxes in the column on the far left indicate whether the document is included in the submission package. Select or clear the check box to add or remove the document.

In the second column from the left, the word “Missing” displays if there is no file attachment associated with the eFolder document. “Missing” displays in red font when the document is required by the stacking template and in orange font when a document is not required by the stacking template.

ATT - A Paper Clip or Image icon display in this column when a document has a PDF or image file attachment.

Name – Name of the document.

Requested From – The entity or individual from who the document was requested.

Borrower Pair – The borrower pair with whom the document is associated.

Status – The status of the document in the eFolder.

Date – Date when the document’s status was last undated in the Document Details window.

Required – Indicates whether the stacking template lists the document as a required document.

The Review Documents window for single loan submissions includes two methods for adding or removing documents from the submission package:

The check boxes in the column on the far left of the table are selected when documents are included in the submission package. Select or clear the check boxes to add or remove documents from the submission package.

An Add Additional eFolder Documents button on the upper-right corner of the table enables user to add additional documents from the eFolder. For detailed information, refer to the Add Additional eFolder Documents section later in this guide.


Add Additional eFolder Documents Click the Add Additional eFolder Documents button to add documents that are in the loan’s eFolder but are not currently included in the submission package based on the selected stacking template.

The Additional eFolder Documents window displays the documents that can be added from the eFolder. The window includes the same type of information as the Review Documents window, but with no Required column (documents in this window are by default not required in the document stacking order template). When the window first opens, all the check boxes in the left column are cleared. Select a check box to add a document to the submission package. When finished, click the Add Documents button to add the selected documents and return to the Review Documents window.

Best Practices for Working with eFolder Documents

Use the following recommended best practices when working in the eFolder:

When multiple files are attached to an eFolder document (via the Document Details window), the attached files are combined into a single PDF when added to the loan package. To make it easier for investors to identify files, create separate eFolder document containers for each file that you want to be easily identifiable by an investor in the loan package.

After adding documents to the eFolder, remember to save the loan file before submitting it to an investor if you want the newly added documents to be included in the loan package. The loan file must be saved before Encompass recognizes the new eFolder documents.

You can add barcodes to your eFolder documents if needed. For detailed information, refer to the Document Identification topic in the Encompass online help.

https://help.elliemae.com/documentation/encompass/Content/encompass/settings/barcode.htm


Review Documents: Multiple Loan Submissions

For a submission package of between 2 and 50 loans, clicking the Review Documents button on the Deliver to Investor window will open the Review Summary window.

The Review Summary window displays the loan files that are included in the submission package. Use this window to apply a different stacking order to the documents in the submission package and to open the Review Documents window for each loan file in the submission package.

At the top of the window, click the Stacking Order drop-down list to select a new stacking order template for all the loans in the package. To update the selected stacking template, click the Update Template button. For detailed information about updating a stacking template, refer to the Stacking Template section later in this guide.

The total number of loans in the package displays above the table.

NOTE: As many as 50 loans can be selected from the Pipeline for each submission package.


The columns in the table include the following information about each loan in the package. The columns can be sorted in ascending or descending order by clicking the column header:

Loan Number Borrower Name Loan Amount Property Address Stacking Template – When the window first opens, the stacking template selected on the “Deliver to”

window is applied to all loans in the package. You can select a differ stacking Status – This column lists the status of the document files attached to a loan:

A red exclamation point indicates that one or more documents required by the stacking template are missing from the loan.

An orange exclamation point indicates that one or more documents that are optional in the stacking template are missing.

A green check mark indicates that all documents in the stacking order are included.

Action – Click the Review link in this column to access the Review Documents window for the selected loan. Initially this link displays in bold text. Refer to the Review Documents entry below for detailed information about using this window. After you click the link and review the documents, the link no longer displays in bold text. Additionally, when you move your mouse pointer over the blank space to the right of a Review

link, a Delete icon becomes visible. Click this icon to delete a loan file from the package. If you remove the last loan in a package, a confirmation message asks if you want to cancel the package.

NOTE: Clicking the icon deletes the loan from the loan submission package. It does not delete

the loan file from Encompass.


On the Review Summary window for multiple loan submissions (between 2 and 50 loan), click a Review

link in the Action column for a loan file to open the Review Documents window for the loan. Use the

Review Documents window to add or remove documents from a loan file in the submission package, or to

apply a different stacking template only for the selected loan file.

The loan number and borrower name for the loan display at the top of the window.

At the top of the window, click the Stacking Order drop-down list to select a new stacking order template

for all the loans in the package. To update the selected stacking template, click the Update Template

button. For detailed information about updating a stacking template, refer to the Stacking Order section

later in this guide.


A different stacking template can be selected from the list. This selection applies only to this individual loan file and does not affect other loans in the package.

After a new stacking order is applied to an individual loan file, the entry in the Stacking Template column on the Review Summary window for the individual loan is updated with the new stacking template name.

When more than one stacking template is applied to the loans in a package, Multiple Selections

is populated to the Stacking Order drop-down lists on both the Review Summary window and the “Deliver to” window.

The revised Review Documents window for multiple loan submissions (2-50 loans) lists all the documents included for the loan file. Click a column header to sort the Documents table in ascending or descending alphabetical order based on the contents of the column. The information that displays in these columns is populated from the eFolder Document Details window for each of the documents:

The check boxes in the column on the far left indicate whether the document is included in the submission package. Select or clear the check box to add or remove the document.

In the second column from the left, the word “Missing” displays if there is no file attachment associated with the eFolder document. “Missing” displays in red font when the document is required by the stacking template and in orange font when a document is not required by the stacking template.

ATT - A Paper Clip or Image icon display in this column when a document has a PDF or image file attachment.

Name – Name of the document.

Requested From – The entity or individual from who the document was requested.

Borrower Pair – The borrower pair with whom the document is associated.


Status – The status of the document in the eFolder.

Date – Date when the document’s status was last undated in the Document Details window.

Required – Indicates whether the stacking template lists the document as a required document.

The Review Documents window for multiple loan submissions includes two methods for adding or removing documents from the submission package:

The check boxes in the column on the far left of the table are selected when documents are included in the submission package. Select or clear the check boxes to add or remove documents from the submission package.

An Add Additional eFolder Documents button on the upper-right corner of the table enables user to add additional documents from the eFolder. For detailed information, refer to the Add Additional eFolder Documents section later in this guide.

Add Additional eFolder Documents

Click the Add Additional eFolder Documents button on the Review Documents window for multiple loan submissions to add documents that are in the loan’s eFolder but are not currently included in the submission package based on the selected stacking template.

The Additional eFolder Documents window displays the documents that can be added from the eFolder. The window includes the same type of information as the Review Documents window, but with no Required column (documents in this window are by default not required in the document stacking order template). When the window first opens, all the check boxes in the left column are cleared. Select a check box to add a document to the submission package. When finished, click the Add Documents button to add the selected documents and return to the Review Documents window.


Best Practices for Working with eFolder Documents

Use the following recommended best practices when working in the eFolder:

When multiple files are attached to an eFolder document (via the Document Details window), the attached files are combined into a single PDF when added to the loan package. To make it easier for investors to identify files, create separate eFolder document containers for each file that you want to be easily identifiable by an investor in the loan package.

After adding documents to the eFolder, remember to save the loan file before submitting it to an investor if you want the newly added documents to be included in the loan package. The loan file must be saved before Encompass recognizes the new eFolder documents.

You can add barcodes to your eFolder documents if needed. For detailed information, refer to the Document Identification topic in the Encompass online help.

Stacking Order The Review Documents window for both single and multiple loan submission packages has a Stacking Order drop-down list that can be used to apply a different stacking order template to the documents in the packages and an Update Template button that can be used by persona with permission to update stacking order templates.

Apply a Stacking Order

This drop-down list is provided as a convenience to enable user to change the stacking order directly from the Review Documents window rather than having to return to the Deliver to Investor window.

The stacking orders that display on the drop-down list are configured in the Document Stacking Templates setting in the Encompass settings (Encompass > Settings > eFolder > Document Stacking

https://help.elliemae.com/documentation/encompass/Content/encompass/settings/barcode.htm


Templates). By default, the drop-down list is populated with the default stacking order from the setting. Select a stacking order on the drop-down list to apply it to the documents in the submission package.

A Required document(s) are missing error message displays when documents that are required by a

stacking template are missing from a loan package. The error message displays two drop-down toggles

that you can click to access additional information:

Description – This section provides a list of possible solutions for ensuring that the document is included in the package.


List of missing documents - This section displays a list of the missing documents, enabling users to easily identify the documents and act to ensure they are included in the package.

Update a Document Stacking Template

For personas who have permission to access the Document Stacking Templates setting in Encompass, an Update Template button displays next to the Stacking Order drop-down list. Click the Update Template button to update the template and save the changes.

NOTE: Changes made to a document stacking template from this window are also applied to the document stacking template in the Encompass settings. These stacking templates are used by other Encompass users as well, so exercise caution when updating the templates.

To Update a Template:

1. Select a template from the Stacking Order drop-down list, and then click the Update Template button.


2. A confirmation message states that edits will be saved to the master document stacking template (in the Document Stacking Templates setting) and asks if you want to proceed. If additional eFolder documents have already been added to the package, the message states that those documents will be removed from the package if they are not in the updated stacking template.

Click Yes to proceed. Click Cancel to return to the Review Documents window without updating the template or deleting the documents.

3. Edit the template Description as needed.

4. To add a document to the stacking list, in the left panel, select a Source from the drop-down list and then select one or more documents.

5. Click the Right Arrow icon to move the documents to the right panel.


6. To remove a document, select the document in the right panel and then click the Delete icon.

NOTE: To select all the documents in the left or right panel, select the radio button above the left column in the appropriate panel.

7. To reposition documents in the stacking order, select documents in the right panel and use the Up and Down arrows to reposition them.

8. To indicate whether documents are required for the stacking template, select or clear the Required check boxes.

9. Select the check boxes at the bottom of the window to display only the documents in the stacking template when you apply the template or to automatically select all the documents in the stacking template when printing or saving the files.

Deliver to Investor Window for Batch Deliveries If your administrator has enabled the batch delivery workflow, the Deliver to Investor window (submission window) has a slightly different user interface. With the batch delivery option, users can filter the Encompass Pipeline to select more than 50 loans to be delivered in a single package (up to a maximum of 1500 loans). The user then opens the loan submission window and chooses the batch delivery option (All loans defined by filters) from the Deliver section just below the investor logo.

When the batch delivery option is selected, the submission window displays the following information:

The window header includes the words “Deliver to” followed by the investor’s name.

The investor’s logo displays below the header.

A Delivery section displays directly below the logo. This section contains two options, one for a standard delivery of 50 or fewer loans and another for batch deliveries of more than 50 loans.


A series of fields below the Delivery section are used to enter comments or remarks related to the submission and to select a submission type. A Review Loans button is located to the right of these fields to enable the lender to review the loans in the package prior to submission and delete loans if needed.

If the investor requires additional loan file data, fields for the data display below the horizontal line. These fields are defined and configured by the investor. The lender uses these fields to enter or select data that is submitted to the investor.

The options that display on the Deliver to Investor window are configured by the investor. The content on different investor windows differs based on the investor configuration and the Submission Type selected. Different investors and different submission types might require different types of data. For example, a mandatory delivery might require more data than a best effort delivery. If a Submission Type includes only documents, then only document-related fields display. If a Submission Type includes only loan data, then only data-related fields display.

NOTE: Encompass Investor Connect has a 400 MB size limit per loan file for the data and documents submitted. Refer to the View the Status of a Submission section below to view the error message that displays when the size limit is exceeded.

To Send a Batch Delivery: 1. On the Encompass Pipeline, select as many as 1500 loans to include in the loan package.

To select loans in multiple folders, click the Loan Folder drop-down list on the Pipeline, and then select the folders with the loans you want to include.

Use the search filter fields above the Pipeline columns to filter the loan selection based on the loan data in one or more columns.

2. Right-click the selected loans and then point to Investor Services and then click Deliver to [partner name] to send the package to an investor.

3. The Deliver to [Partner Name] window (submission window) opens.


A new Deliver section is available on this window with two options. After you select an option, a

number displays in parentheses after the option to indicate the number of loans in the package for

that option.

Only selected loans – Use this option to submit 50 or fewer loans. This is the same workflow

used in earlier versions of Encompass Investor Connect. When the window opens, this option is

selected by default. If this option is used for the loan package, the loan package contains only

loan files that have been manually selected on the Pipeline.

All loans defined by filters – Use this option to submit batch loan deliveries for all the loan files

defined by the loan folders and filters selected on the Pipeline. This option enables the lender to

include as many as 1500 loans in the submission package.

4. If you select the All loans defined by filters option to send a batch delivery, but the number of

selected loans exceeds 1500, the Send button is disabled and a red error message displays.

5. When the batch delivery option is selected, a Review Loans button displays on the submission

window. Click the button to view a list of all loans selected from the Pipeline.


The review loans page opens and displays a list of the loans in the package.

6. Click the Delete icon to delete a loan from the package. Click Yes when the confirmation message

displays to confirm the deletion.

If you remove all the loans from a package, a confirmation message indicates that the

submission package will be cancelled.

7. After reviewing the loans, click the Back button to return to the submission widow.

8. Click the Send button on the submission window to send the loan package.


Data and Document Packages

After you complete the submission, Encompass generates a package that includes data and documents

for the selected loans, and then saves the package to a secure, configurable network location accessible

to the investor. The package includes the following items. Additional content will be added to Investor

Connect packages in future releases.

Supporting documents in a specified stacking order

A loan data file (ULDD, UCD, or custom data set)

A data file in FNMA 3.2 or MISMO 3.4 file format

Manifest files in JSON and XML file format

An investor options file in JSON file format

Additional data elements are included in an AdditionalDataFields JSON file.

Submission data, including the Lender ID, is returned in a SubmissionData.txt file.

NOTE: All file names use the Universal Loan ID or the Encompass Loan Number as a prefix for the

package file and include a date/time stamp. Documents are in PDF file format and the file name includes

the name of the document.

Investors can opt to receive two types of data files based on the investor’s preferences:

MISMO 3.4 file format


FNMA 3.2 file format

Investors can enable a MISMO 3.4 file option, a FNMA 3.2 file option, or both in their partner preferences. When the MISMO 3.4 option is enabled, and a loan uses the old URLA forms, a MISMO 3.4 file is included in the submission package, but it will have missing data fields. When the FNMA 3.2 option is enabled, and a loan uses the new URLA forms, a FNMA 3.2 file is generated, but it will have missing data fields. The MISMO 3.4 and/or FNMA 3.2 files are also listed in the manifest files for the submission package.

Zip File

Manifest File

The following error message displays if either a Fannie 3.2 or MISMO 3.4 extract is configured in partner preferences, but the system fails to generate the required extract; or if both Fannie 3.2 and MISMO 3.4 extracts are configured in partner preferences, but the system fails to generate either one of them.

"Unable to process and package loan due to system errors. Please contact EllieMae support for further

details."

View the Status of a Submission After sending a submission package to an investor, you can view the status of the submission package

from the Encompass Pipeline.

To View the Status of the Submission: 1. Click the Loan Delivery Status button on the Encompass Pipeline.


2. The Loan Status Delivery window opens. The number of records is listed at the top.

3. The following columns display by default on the window:

Memo

Loan Number

Investor Loan Number

NOTE: Entries in the Investor Loan Number column are blank if the investor has not provided the lender with an investor loan number.

Submitted To

Requested Date – Date and time when an Encompass user clicked the Submit button for a loan package.

Created By

Status Date – Date and time when the loan package status was last changed.

Status

NOTE: A partner can enable a Dual Delivery workflow by configuring specific Submission Types for loan package so that they automatically send a second loan package to another Encompass Investor Connect partner. For example, an investor might send another loan package to a due diligence provider. When this happens, the Submitted to entry for the package displays an Information icon. The lender can hover over the icon to view the primary and secondary recipients of the packages.


4. The following columns can be added by customizing the Loan Status Delivery window view:

Submission Date – Date and time when Encompass Investor Connect finished processing the package and sent it to the partner.

Transaction ID

Stacking Template

NOTE: Entries in the Stacking Template column display only when a loan package includes both data and documents with a stacking template selected. Otherwise the column is blank.

5. To customize the columns that display in the window, click the vertical ellipse icon (the three dots) on the upper right to open the Display Columns window.


6. Clear the check box for any column you want to remove and select the check box for any column you want to add.

When you add a column, it displays on the right side of the window.

A customized column view is retained until the window is closed. The default view displays the next time the window is opened.

7. The Loan Delivery Status window displays details about the delivery, including one of six possible statuses for the delivery when it is initially sent:

In Progress - The loan package creation is in progress.

Completed - The loan package was created successfully.

Submitted - The loan package was submitted successfully.

Delivered - The partner received the loan package.

Error - An error occurred while creating the loan package.

Not Submitted - An error occurred while submitting the loan package.

The following four additional statuses are available if investors opt to send status updates to the lender after the loan packages have been received:

In Review

Approved

Denied

Pending Conditions

8. In the upper right corner, click the Refresh icon to update the page content.

NOTE: The loan delivery status window displays data for the last 90 days only.


9. Lenders can sort and filter all columns on the window. Click the header at the top of a column to sort the column in ascending or descending alphanumeric order. Click the Magnifying Glass icon in a column header to apply a filter.

When you select a filter, the column and filter names display on the upper-left corner of the window. When multiple filters are selected, all the applied filters are listed on the upper-left.

10. Click the X to the right of a filter to clear the individual filter. Click the Clear button on the upper-left of the window to clear all the filters.


11. For the Submission Date and Status Date columns, lenders can select a date or a range of dates.

To select a single date, click the column header. When the calendar displays, click the date twice.

To select a date range, click the column header. When the calendar displays, click the first date in the range once, and then click the second date in the range.

12. The following entries in the Status column are hyperlinks:

Not Submitted entries in the Status column are links that open error messages.

Error entries in the Status column are links that open either an error messages or the new Additional Information window. For detailed information about error messages, see the Loan Delivery Status Window Error Messages section below.

The following entries are links that open the Additional Information window:

Delivered

In Review

Approved

Denied

Pending Conditions

For detailed information about error messages, see the Additional Information Window section below.


NOTE: The status and other loan delivery information can also be viewed from the Encompass Pipeline by adding the following fields to a Pipeline View: Investor Connect Delivery Status (field ID INVESTORCONN.X1), Investor Connect Delivery Status Date/Time (field ID INVESTORCONN.X2), Investor Connect Delivered To Company (field ID INVESTORCONN.X3), and Investor Connect Delivered To Category (field ID INVESTORCONN.X4).

Loan Delivery Status Window Error Messages

Error messages lists any missing data for the relevant loan file. For example, the following error message

displays when the package fails because data is missing from required fields.

The following message displays when a loan package exceeds the investor’s size limit.

Investors may validate the loan zip and send an error if it fails validation.


The following table lists possible error message that can be accessed from the Loan Delivery Status

window and the scenarios that generate each message.

Error Message Scenario

Advance condition parsing failed. Please contact

Ellie Mae support for further details.

Advance condition parsing failed.

The loan did not meet the condition(s) required by

the investor.

Advance condition validation failed.

Loan does not have closing disclosure document

marked as final.

The Closing Disclosure document was not

marked as final.

Loan does not satisfy document stacking template

rule or document stacking template is empty.

The document stacking template is empty or

the loan does not contain all the documents

required by the stacking template.

Document stacking template does not exists or not

valid anymore.

The document stacking template does not

exist or is not valid.

Unable to process and package loan due to system

errors. Please contact EllieMae support for further

details.

An Ellie Mae system error occurred.

Files exceed [XX]MB and can’t be sent. Try reducing

file sizes or number of images.

The loan package file size exceeds the

maximum size allowed by Encompass.

Files exceed investor’s limit of [XX]MB. Try reducing

file sizes or number of images.

The loan package file size exceeds the

maximum size allowed by the investor.

Loan does not exist or is not valid anymore. The loan does not exist or is no longer valid.

Some required loan data is missing or was entered in

an invalid format. Please view details and make

corrections.

Required data is missing for the loan.

Loan does not have one or more required

document(s) or attachment(s).

The loan package does not contain documents

required by the stacking template.

Unable to process the loan with the selected

submission type.

The investor has not enabled the selected

submission type.


Unable to package loan as stacking template was

not selected.

A stacking template was not selected.

Unable to package as submission type was not

specified. Please contact your administrator.

A submission type was not specified.

The Uniform Loan Application Dataset (ULAD) in

MISMO 3.4 format cannot be generated for loans

using the old Uniform Residential Loan Application

(URLA 2009).

MISMO 3.4 formatted data (URLA 2020) was

submitted for a loan with FNMA 3.2 formatted

data (URLA 2009).

The Fannie Mae 3.2 format cannot be generated for

loans using the new Uniform Residential Loan

Application (URLA 2020).

FNMA 3.2 formatted data (URLA 2009) was

submitted for a loan with MISMO 3.4 formatted

data (URLA 2020).

Submission Error: Documents are required. Documents are required for the selected

submission type, but the loan package did not

contain documents or did not have a stacking

template selected.

Something went wrong and the package could not be

sent. Select and re-submit the transaction using the

Retry Submission button.

An unknown error occurred.

Something went wrong and the package could not be

sent. The user does not have permission to delivery

loan packages to partners.

You do not have permission to import conditions.

Contact your system admin to have your permissions

changed to allow this action.

User does not have access rights (Personas

Setting) to import conditions.

You do not have permission to import funding details.

Contact your system admin to have your permissions

changed to allow this action.


Setting) to import funding details.

You do not have permission to import shipping

details. Contact your system admin to have your

permissions changed to allow this action.


Setting) to import shipping details.


Additional Information Window

The Additional Information window includes a Summary tab and a View Files tab. The Summary tab

includes a Summary section at the top that provides an overview of the most recent information received

from the investor. Below the Summary is a Response Log section that lists individual entries for all

responses received from the investor for the loan package. For detailed information about the View Files

tab, refer to the Viewing the Contents of Previously Sent Loan Packages section below.

Summary

The Summary section includes general information about the most recent entry in the Response log.


Hover over the Information icon next to the title to view a brief description of the data in the entry.

When an investor has sent a condition for the loan, the Summary also includes a Conditions entry below

the Submission Type. Hover over the information icon to learn how to access the Import Condition feature

in Encompass. Condition updates are available only if investors opt to send conditions to the lender after

loan packages have been received.

If an investor has provided an external reference ID for a batch delivery, the External Reference ID displays below the Submission type in the Summary section, and will also display in one of the Response Log entries.


When applicable, the Summary also includes a Shipping Information sections that provides the current

shipping details associated with the funding request.

The Shipping Information section includes the following information about the shipper (the warehouse

lender) and the recipient (the investor who is buying the loan):

Tracking Information: Shipping Date Shipped By Carrier (Name and Tracking Number) Received By Received Date Shipping Comments

Recipient Information Recipient Organization Recipient Contact Recipient Address Recipient Email Recipient Phone


Response Log

Response Log entries are arranged chronologically with the most recent entry at the top. They include all

responses received from the investor with a received date and time on the top row and a second row with

a description of the type of information included in response. Click an entry to toggle open the content

and view the relevant information.

Viewing the Contents of Previously Sent Loan Packages

Lenders can now view the contents of the ZIP file for a loan package that was sent to a partner. This

option is available on the Loan Delivery Status window for packages with a status of Delivered. Lenders

can use the viewer to view a list of the files included in loan packages sent over the previous 90 days and

to view the PDF files in the package. Lenders are not able to view the content of JSON or data files and

are not able to edit the content of files in the package.

To View the Contents of a Package: 1. On the Encompass Pipeline, click the Loan Delivery Status button.

2. On the Loan Delivery Status window, a Folder icon displays in the far-right column for packages

with a status of Delivered or In Review.


3. Place your mouse pointer over the View Loan Package icon to view the package size.

4. Click the icon to open the viewer. Additional information window opens on a new View Files tab

that has been added to the window.

NOTE: You can also open the viewer by clicking a Delivered link on the Loan Delivery Status

window. The Additional Information window opens on the Summary tab, and you can then click

the View Files tab to access the viewer.


5. The lender loan # for the package displays at the top of the window, and a list of files displays in

the left navigation panel.

6. The icons in the left column indicate whether the file is a PDF or a non-viewable file type.


7. Click a file to open it in the viewing panel on the right.

8. Navigate through the pages by clicking a page on the Thumbnail panel, which can be hidden or

viewed by clicking the Thumbnail icon.

Or type or select a page number in the page field above the document.

Or use the scroll bar on the right edge of the viewer.


9. Adjust the size of the document by selecting a percentage value from the drop-down list or by

clicking the Plus or Minus icons.

l

NOTE: The viewer can be used to view only PDF files or files that have been converted into PDF

format when imported into Encompass, for example image files. The viewer does not display

JSON or XML files. When you select a format that is not supported by the viewer, a File format is

not supported for viewing message displays.

Resubmit Loan Packages Lenders can resubmit loan packages directly from the Loan Delivery Status window. This feature enables

lenders to quickly and easily resubmit one or more loan packages when the initial delivery failed under

two scenarios that can occur for packages with a status of Submitted or Not Submitted:

An issue occurred in Encompass Investor Connect while creating the transaction.

An issue occurred with the partner while downloading the package.

To Resubmit Packages:

1. On the Loan Delivery Status window, click the Retry Submission button.


2. The Retry Submission window opens and displays up to 50 packages with a status of Not

Submitted or Submitted. New screenshot substituted below to show Requested Date. The

screen is too small to see the label, but at least it’s accurate.

For packages with a status of Not Submitted, click the link in the Status column to view

the error message for the package.

Sort entries by clicking the column headers.

For packages with a status of Not Submitted, click the link in the Status column to view

the error message for the package.

Click the Refresh Icon to update the information on the window.

3. Select check boxes in the column on the far left to indicate packages to be submitted. As you

select packages, the window header displays the number of Rows selected. When one or more

packages have been selected, the Cancel and Resubmit buttons at the bottom of the window

are enabled.


4. Click the Resubmit button to send the package. A message states that the package will not

include any changes made after the original submission date and confirm that you want to

continue. Click Submit to continue.

Message for single package.

Message for multiple packages.

After resubmitting, you are returned to the Loan Delivery Status window.


Delivery Conditions The delivery conditions workflow in Encompass enables lenders to more easily receive and resolve

delivery conditions that must be met before a loan can be sold to an Encompass Investor Connect

partner. This is where lenders manage purchase conditions as well as funding conditions for loans funded

through warehouse lenders. Investors who are integrated into Encompass Investor Connect can

electronically send delivery conditions for a loan to the lender.

Lenders can then import the conditions into Encompass, track and resolve the conditions, and send

condition responses back to the partner via Encompass Investor Connect. Lenders can also receive

updates against existing conditions from Encompass Investor Connect Partners, maintain the connection

for all updates that are tied to existing conditions.

Two delivery conditions workflow options are available, based on whether a loan uses standard

conditions or Enhanced Conditions. Standard conditions were used in all loans prior to the Encompass

20.2 January Service Pack release. Beginning with the Encompass 20.2 January Service Pack release,

your company may opt to use Enhanced Conditions for any loans created after Enhanced Conditions are

enabled. Standard conditions are still used in any loans created prior to enabling Enhanced Conditions.

NOTE: The delivery conditions workflows for both standard and enhanced conditions are available only

when a lender is working with Encompass Investor Connect partners who have configured the delivery

conditions workflow functionality on their end.

Standard Conditions

Use the Delivery Conditions tab in the Encompass eFolder to work with standard conditions that must be

met before a loan can be sold to an investor or funded through a warehouse lender. When partners send

delivery conditions to a lender, the lender can import those conditions into the Delivery Conditions tab in

the eFolder.


Double-click an entry to open the condition details window for the condition. The following image displays

a conditions detail window for a standard condition.


Import Standard Conditions

Standard conditions can be imported into a loan file directly from the Delivery Conditions tab in the

eFolder or via a message sent from a partner.

Import Standard Conditions via a Message

Messages inform you when information has been sent to you or is available to retrieve. A message is

indicated by a green message icon on your Encompass Pipeline or on the Alerts & Messages tab in a loan folder. When you click a message icon on the Encompass Pipeline, a pop-up window lists the messages that are available for the loan.

A Conditions Details Received message also displays on the Alerts & Messages tab in the Loan Log for

the loan file.


To Import a Standard Condition from a Message:

1. On the Alerts & Messages tab in the Loan Log, click a Conditions Details Received message.

2. The Import Delivery conditions window opens.

3. Select an option and then click OK. For detailed information about the two options, see the Import

all Conditions and Review and Import Conditions sections below.

Import Delivery Conditions from the eFolder

Lenders can also use the Delivery Conditions tab in the eFolder to import standard conditions that an

investor has sent via Encompass Investor Connect or to create a new condition from scratch.

To Import Delivery Conditions:

1. In the eFolder, click the Delivery Conditions tab, and then click the Add icon.


2. Two options for importing conditions are available on the Add Condition window:

Import all Conditions

Review and Import Conditions

3. Select an option and then click OK.

Import All Conditions

When the Import all Conditions option is selected, all the available standard delivery conditions are

immediately imported into the Delivery Conditions tab in the eFolder without the lender having to review

the conditions. The imported conditions display as highlighted entries (dark blue backgrounds) on the

Delivery Conditions tab.


Review and Import Conditions

When the Review and Import Conditions option is selected, the Import Conditions window opens and

displays all standard conditions that are available for import.

Each entry on the new window lists the following information:

Tracking – Identifies a condition as New, Imported, or Updated

Condition Name – The name of the condition as received by the partner.

Borrower Name – Primary borrower name for the loan.

Category – The condition category as received by the partner.

Status – The condition status based on the lender/partner status mapping in the Investor Connect

Settings.

Tracking – This column identifies whether a condition is:

New – The condition is a new condition sent by the partner, or a condition that has never been

imported by the lender.

Imported – The condition was imported by the lender.

Updated – The Updated status displays when a previously imported condition has received a

condition update from the partner. This typically happens when a lender fulfills and returns a

condition, but the partner determined that it does not meet the criteria for fulfilling the condition

and asks the lender to resolve the outstanding issues. When importing the updated condition,

information in the update is added to the existing condition in the Encompass eFolder to track the

additional requirements for fulfilling the condition.


To view details of the conditions, click the arrow icon to toggle open the details for the condition.

The condition details include:

Updated Condition Details section

Condition ID – The code used by Encompass Investor Connect to track the condition.

Condition Code – Partner’s condition code for tracking purposes. It stays the same when it is

new, previously imported or updated.


Condition Description – A brief description of the issue involved with the condition for a new

condition.

Existing Condition Details section – This displays only for Imported or Updated conditions and

enables a lender to view current information for the condition in the eFolder without having to close

the Review and Import Conditions window and then open the condition.

Condition description: The condition description as it currently exists in the Encompass eFolder.

Status for the last imported condition as it currently exists in Encompass.

After reviewing the conditions, select the check boxes in the far-left column for the conditions you want to

import, and then click Import to import the conditions into the Delivery Conditions tab in the eFolder.

NOTE: When using the Review and Import option, conditions are marked as Imported only after the

condition has been imported and the loan file has been saved.

If you import a single condition, Encompass opens the Delivery Condition Details window for the

imported condition.

If you import multiple conditions, Encompass opens the Delivery Conditions tab. The new conditions

are listed on the tab.

When the condition is imported, the following fields on the condition details window are populated from

the information in the columns on the import window. Except for the Source and Condition Code fields,

which are read-only, the lender can modify the fields after the import:

Condition Code

Name

Description

For Borrower Pair - A loan with multiple borrower pairs maps to all the borrower pairs.

Category

Source


Enhanced Conditions

Beginning with the Encompass 20.2 January Service Pack Release, Encompass Investor Connect now

supports Enhanced Conditions for use with partners. A special Investor Delivery condition type has been

created to support Enhanced Conditions used with partners.

NOTE: Before you can use Enhanced conditions, Ellie Mae must enable the Enhance Conditions feature

in your company’s environment and your partner must enabled the workflow for sending and receiving

conditions. Enhanced Conditions are used for all loan files created after Enhanced Conditions are

enabled. Loans created prior to enabling Enhanced Conditions will continue using standard conditions.

When partners send investor delivery Enhanced Conditions to a lender, the lender can import those

conditions into the Conditions tab in the eFolder. Lenders can also create their own Investor Delivery

conditions to track conditions that must be resolved. The following sections describes features for

Enhanced Conditions that are specific to Encompass Investor Connect.

eFolder Interface for Enhanced Conditions

After Enhanced Conditions are enabled, a different user interface displays in the eFolder. A single

Conditions tab replaces the three tabs previously used for standard conditions (Preliminary,

Underwriting, and Post-Closing). Use the Conditions tab in the Encompass eFolder to work with

Investor Delivery conditions that must be met before a loan can be sold to an investor or funded through a

warehouse lender.

A Deliver Condition Responses button and a Condition Delivery Status button have been added to the

Conditions tab to support Enhanced Conditions for Encompass Investor Connect. These buttons enable

users to access the Deliver Condition Responses window and the Condition Delivery Status window from

the conditions tab when working with enhanced conditions.


Additionally, Investor Delivery displays as a filter option for the Condition Type when Enhance

Conditions are enabled.

Adding Investor Delivery Conditions to the eFolder

Encompass users who have the appropriate Persona permissions can manually add Investor Delivery

conditions to the eFolder by creating new blank conditions from scratch or by importing conditions that

were sent from partners.

To Create a New Blank Condition:

1. On the Conditions tab in the eFolder, click the Add icon.


2. On the Add Condition pop-up window, select the Blank Condition option, and then click OK.

3. On the Add Blank Condition pop-up window, select the borrower pair the condition applies to,

select the Investor Delivery options for the Condition Type, type a name for the condition, and then

click Add.


4. When the Condition Details window opens, enter or edit the details for the condition. Refer to the

Conditions Details Window section below for additional details.

Importing Investor Delivery Conditions into the eFolder

When the Auto Import setting is not enabled, users who have the appropriate Personas setting

permissions can import Investor Delivery conditions to a loan from the Conditions tab in the eFolder.

Administrators grant permission by selecting the Import All Conditions and the Review and Import

Conditions check boxes on the Enhanced Conditions tab in the Personas setting.

To Import Conditions:

1. On the Conditions tab in the eFolder, click the Add icon.

2. On the Add Condition pop-up window, select the Investor Delivery Conditions option in the

Imported from section, and then select Import All or Review and Import.


Import All – All unimported conditions are imported into the loan without having to manual

review and import the conditions. A spinner displays and disappears as soon as all the

conditions are imported.

Review and Import – The Import Investor Delivery Conditions window opens. The user can

review the conditions, select the check boxes for conditions to be imported, and then click the

Import button to import the conditions.

NOTE: To successfully import all types of conditions, users must have the Import All and Review and

Import check boxes selected for investor Delivery condition types in the Personas settings

(Encompass > Settings > Company/User Setup > Personas). Options on the import window will be

disabled for users who do not have the appropriate permissions.

Pop-up Messages When Importing Investor Delivery Conditions

The following messages display when a user imports Investor Delivery Conditions from a green Message

or by clicking the Add icon on the Conditions tab in the eFolder.

If there are no conditions to be imported:

No Investor delivery conditions are available for importing.

If there was an error while importing the conditions:

Import failed due to system errors. Please try again after some time.


If an import was successful:

Condition(s) imported successfully.

When you close the pop-up window, if a condition has been imported successfully the eFolder

Conditions tab displays and the green message is cleared.

Condition Details Window for Investor Delivery Conditions

A new Condition Detail window has been implemented for Enhanced Conditions, as shown below.


Details for the conditions are recorded in the left panel.

The following characteristics apply to fields in the Details panel for Investor Delivery condition types that

are imported from partners:

Name - Sent by the partner. Read-only.

Internal Description – Condition description sent by partner. Editable.

External Description – Condition code sent by partner. Read-only.

For Borrower Pair – Borrower information sent by partner. Editable.

Condition Type – Always populated with Investor Delivery. Read-only.

Source – Name of partner who sent the condition. Read-only.

Recipient Details – Name of partner who sent the condition. Read-only.


Prior To – Sent by partner or blank. Editable.

Category – Sent by partner or blank. Editable.

Effective Start Date – Read-only.

Effective End Date – Read-only.

External ID – Read-only.

Source of Condition – Always populated with Investor Delivery. Read-only.

Tracking status and comments are in the center panel.


File attachments and the file viewer are in the right panel.

Auto Import Workflow

If your company has enabled Enhanced Conditions and the Auto Import functionality is enabled in the

Investor Connect Settings for the responses that are returned from partners (investor delivery

conditions, shipping details, or funding details), these responses are automatically imported into

Encompass. This enables lenders to automatically import the responses sent by partners into Encompass

without manual Intervention, resulting in a more streamlined workflow that does not require manual

intervention.

When a response is returned, Encompass displays a green message on the Encompass Pipeline and in

the Alerts & Message tab within a loan. If a response is not imported successfully, this is known as an

auto import exception. Exceptions typically occur when a loan is locked, for example when the

responses arrives while a user is working in the loan or has left their desk without closing the loan file.


Three workflow scenarios can occur with an auto import.

Scenario 1: All responses are imported successfully, and no manual intervention is required.

Scenario 2 and 3: One or more exceptions occurred, and you must import these responses

manually:

In scenario 2, you clear exceptions by opening individual loans, and manually importing the

responses. This option is optimal when you have a small number of loans and you want to

review the exceptions for each loan.

In scenario 3, all exceptions are viewed and cleared at once via the loan delivery status

window. This option is recommended when you have many loans and you want to import all

the exceptions quickly and with minimal effort.

Scenario 1: All Responses Are Imported Successfully

In this scenario, all responses are imported successfully, and no additional manual efforts are required,

but you can review the imported items to view the responses that were returned.

To Review Auto Imported Conditions from the Pipeline:

1. When Auto Import is enabled, and a response is auto imported, a different message displays for

each response type.

Funding Details Auto Imported

Shipping Details Auto Imported

Conditions Details Auto Imported

For example, if both conditions and funding details have been auto imported, separate

messages display for Funding Details Auto Imported and Conditions Details Auto Imported.

2. Click the green Message icon on the Alerts & Messages tab in the loan to open the appropriate

import window (for investor delivery conditions, funding details, or shipping details).

In this example, the Import Investor Delivery Conditions window is shown. Because all the

conditions were auto imported, the check boxes and the Import button are disabled.


3. After reviewing the responses, close the window. The green message disappears when the

window closes.

Scenario 2: Exceptions Are Manually Imported from Within a Loan

In this scenario, not all responses are imported successfully, and you will import the responses by

opening a loan and clicking the Message icon in the Alerts & Messages tab. When the Auto Import

feature is enabled, and a response does not successfully auto import, one of more of the following

message display:

Error importing Funding details

Error importing Shipping details

Error importing Condition details

To import Responses:

1. Click the green Message icon on the Alerts & Messages tab in the loan to open the appropriate

Import window (for investor delivery conditions, funding details, or shipping details).

2. On the Import Investor Delivery Conditions window, imported conditions are indicated in the

Tracking Column, the check boxes are selected by default for the responses with exceptions, and


the Import button is enabled.

3. Click the Import button to import the responses.

4. The window closes, and the green message disappears.

Scenario 3: Some Responses Are Not Auto Imported Successfully and You Import the Responses

Manually from the Loan Delivery Status Window

In this scenario, some responses are not auto imported successfully, but instead of importing responses

on a loan-by-loan basis, you can click the Loan Delivery Status button on the Encompass Pipeline to

open the Loan Delivery status window to clear all the exceptions at once. A new Auto Import Exception

button displays on the window and lists the total number of exceptions in parentheses.


Click the Auto Import Exception button to open the Auto Import Exceptions window.

On the Auto Import Exceptions window, the Conditions, Funding Details, and Shipping Details tabs

display across the top, based on a user’s persona permissions for these features. When a user has access

to a tab, the tab displays even when no conditions are listed on a tab.

The total number of exceptions across all the tabs displays in parentheses in the Auto Import Exception

heading at the top of the window. Each tab lists the loans in the appropriate category (Conditions,


Funding Details, or Shipping Details) with auto import exceptions. Each tab has a layout in table format

with a row for each loan with an exception. The rows on each tab contains columns for:

Loan Number

Borrower Name

Subject Property Address for the loan

Source that sent the conditions

Received On date for the condition

Number of Conditions.

Wire Amount (Funding Details tab only)

Shipping Carrier (Shipping Details tab only)

On the Funding Details and Shipping Details tab, when a loan has responses from more than one

category, the investor’s name displays along with a +1 to indicate that another category is present.

Hover over the +1 to display pop-up text with the name of the second category.

You can manually import all the exceptions on each tab directly from the Auto Import Exceptions

window by clicking the check at the top of the left column to select all the exceptions on the tab. Or

select specific loans to manually import. When one or more check boxes are selected, the Import button

is enabled, and you can click the button to import the selected responses.

To view additional information about each entry, click the Arrow icon in the Details column on the far

right. The appropriate import window for investor delivery conditions, funding details, or shipping

details will open. You can also import exceptions from these windows.

In this example, the window for reviewing and manually importing investor delivery conditions is shown.

The most recent investor delivery condition exceptions display at the top of the window. The Import

button is enabled by default and check boxes are selected for the exceptions. Additional responses that

have been auto imported may also display on the window below the most recently imported responses.


On the review and import windows for funding details and shipping details, the radio buttons on the far

right are selected for the exception. Click the Import button to manually import and clear the exception.


When all responses are cleared, you will be taken back to the Auto Import Exception page and the

following message displays, stating that that no conditions are available for import.

In the rare event that an additional issue prevents the import of the conditions, the following error

message displays at the top of the window. You can try to manually import the exceptions later.


Deliver Condition Responses Use the Deliver Condition Responses button on the eFolder Delivery Conditions tab to open the

Deliver Conditions Responses window, where you can review conditions that are ready to send back to

partners.

NOTE: This button only displays for users who have the button enabled in the Personas setting.

Additionally, the Deliver Conditions Responses window identify and populate conditions that are ready to

send only after condition mapping has been completed for an investor in the Condition Delivery section of

the Investor Connect Settings.

The lender can review conditions as well as the comments and documents associated with each

condition. The lender can then delete selected conditions, documents, or comments from the package

before sending the condition package to the partner. Deleting an item from a package does not affect the

conditions, comments, or documents in the eFolder. The conditions can be sent electronically without

resubmitting the loan package.

For example, lenders can attach documents and comments to a condition and send the updated condition

back to the partner, or the lender can add a comment to a condition and send just the comment to the

partner. Lenders can also receive status updates and comments from partners for existing conditions.

Each condition and the activities associated with the conditions are tracked by Encompass Investor

Connect, enabling lenders to view a full history of the interactions associated with a condition. If a lender

has multiple partners who have sent conditions for a loan, the lender can distinguish the conditions that

have been sent by each partner. A partner condition code allows the partner to track the condition and

any associated responses on the partner’s end.


Conditions are available in Deliver Conditions Responses window when they have reached one of the

statuses selected in the Ready for Delivery Statuses section of the Investor Connect Settings. The

following window displays when conditions are sent to only one partner.

The following window displays when conditions are sent to two or more partners.

When conditions are available for more than one partner (for example a warehouse lender and an

investor), a left navigation panel displays with each partner’s name, followed by the primary borrower

name, the subject property address, and the number of conditions available for each partner. Click a

partner in the left navigation panel to view the conditions that can be sent to that partner. Click the Delete

icon next to the partner name to remove the partner from the navigation panel. If you remove all the

partners from a page, a confirmation message states that the transaction window will be closed. If you

click Yes, the window closes, and you are returned to the Delivery Conditions tab in the eFolder.


The following logic is used to determine which partner or partners are receiving conditions:

A partner must be configured in the Service Password Manager setting in Encompass.

The Delivery Conditions workflow must be configured by Ellie Mae for the partner.

The Condition Delivery tab in the Encompass Investor Connect Settings must be completed by a

lender for each partner who is enabled for the new delivery conditions workflow.

Delivery conditions have been sent from the partner and imported by the lender.

Conditions are listed in the Deliver Condition Responses window when they meet the following criteria:

The condition was received and imported for the selected loan from the selected partner.

Manually created conditions are not included.

The condition matches one of the delivery statuses configured in the Investor Connect Settings. If

no status is defined in the setting, no conditions are selected for delivery.

The condition was not previously delivered or was modified after being previous delivered.

The condition has at least one comment or valid current document as defined below:

The document has a valid file attachment.

The document is marked as Current. The document has not previously been delivered or has not been updated after having

previously been delivered.

Valid comments are marked as External, are not blank, and have not previously been

delivered.

In the Deliver Conditions Responses window, the loan # and the partner name display at the top of the

window.

All conditions that are ready to send to the partner display on the window in a table with condition

information listed in the following columns:

Condition Name – The name of the condition.

For Borrower Pair – The name of the borrower pair associated with the condition.

File Attachment icon – The number of file attachments for the condition Comment icon – The number of comments for the condition.

Delete – The Delete icons in the right column are used to remove conditions, files, or comments.


NOTE: When you remove a condition, comment, or document, it will only remove the item from the

delivery condition package. The item is not removed from the Encompass eFolder and is available for

future delivery to partners.

When you submit conditions, a confirmation message displays.

When a condition is sent to a partner, the Condition Response payload is delivered in ZIP format and

includes:

A manifest with the condition details

Any documents attached to the conditions in PDF format.


Delivery Condition Error Messages

When one loan is being delivered to one partner, the following messages display in a pop-up window

when a user clicks the Deliver Condition Responses button for the scenarios described below.

Scenario Error Message Action

The partner is not

configured in the Service

Password manager

You are currently not setup to

deliver to [partner name]. Please

contact your administrator for details

The user can click OK on the

message window to close the

message and return to the Delivery Conditions tab.

The partner is not

configured to use the

Delivery Conditions

workflow

[partner name] is not accepting

Condition deliveries. Please contact

[partner name] for further details.




No Delivery Conditions

exist, or no Delivery

Conditions exist with a

valid source.

No conditions were received for this

loan.




There are no valid

conditions to be

delivered for the loan

No conditions are ready to be

delivered. This can happen due to

the following:

1) Condition status is not updated

2) No valid documents and/or

comments are attached

3)Condition has already been

delivered once and was not updated

after that" (display in bullet points)




Conditions ready for

delivery status are not

defined in settings

Condition status for delivery is not

defined in settings. Please contact

your administrator for details





The page fails to load Something went wrong and the

page failed to load. Please try again

or contact Ellie Mae support for

further details.

The user can click Retry to reload

the page. The user can click

Cancel to return to the Deliver

Condition Responses window,

discarding any changes that were

not saved.

Condition Delivery Status Use the Condition Delivery Status button on the Delivery Conditions tab in the eFolder to open the

Condition Delivery Status window and view the status of conditions that have been sent to partners.

NOTE: The Condition Delivery Status button displays only for a persona that has permission to view the

button.

There are four columns on the window:

Condition Name – Lists the conditions that have been delivered.

Source – The partner to whom the condition was sent.

Delivery Status – The status of the delivery.

Status Date – The date when the Delivery Status last changed.

Three statuses are available:

In Progress – The condition response package creation is in progress. Submitted – The condition response package was submitted successfully.

Delivered – The partner received the condition response package.


On the Condition Delivery Status window, click a condition name to view the Condition ID and the

Condition Code for the condition.

Conditions Tracked on the eFolder History Tab To support the delivery conditions workflow, the History tab in the eFolder displays the history of any

existing conditions that have been updated. This enables user to track updates to conditions.

The History tab tracks the following information for updates to existing conditions received from partners.

Date - Date and time when the update was imported.

Type – A Condition icon displays for a condition entry.

Name – Latest value after import.

For Borrower pair – Latest value after import.

Event – The following text displays: Condition update received from [Source Name].

User – (Imported by user)


Additionally, a separate entry is created on its own row for each field updated by the condition import

using the following templates for each type of event description:

Status update date – Status [New Status] Date set to [Import Date and Time] Status update by –Status [New Status] by set to [Imported by User] For comments received – Comment added [Comment Text] All other fields display – [Field Name] changed to [New Field Value]

NOTE: All previous history update rules have been retained.

Investor-Specific Information For additional information about configuration and data submission issues that are specific to individual

investors, refer the investor-specific addenda for this guide available on the Guides & Documents web

page on the Encompass Investor Connect website.

http://help.elliemae.com/documentation/investor-connect/Content/InvestorConnect/library/documents.htm