Electric and GasSupplier Orientation ConferenceJune 18, 2009

Laurie H. DuhanDirector, Choice ProgramsBaltimore Gas and Electric Company

BGE®

Choice Programs Team

Electric Choice ProgramsBill WelzantCathy BuchananDavid SchutzBarbara Wise

Gas Choice ProgramsMike McShaneAnn CunninghamKaren GeyerKrissy MunesesMary Neill

Supplier Orientation - 6/18/2009 2

Choice Programs – Laurie Duhan

BGE®

Choice Programs Contact Information

Electric Choice ProgramsElectric Choice Help Desk

410-470-6900

E:mailelectric.supplier.relations@bge.com

CDWebhttp://supplier.bge.com/CDWeb

Electricity Supplier Web http://supplier.bge.com

Gas Choice ProgramsGas Choice Help Desk

410-291-4833

E:mailgaschoiceprogramsunit@constellation.com

CDWebhttp://supplier.bge.com/CDWeb

DSWebhttp://dsweb.bge.com

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BGE®Supplier Orientation - 6/18/2009 4

Customer Choice – Current Status

As of May 31, 2009

Gas Choice Residential Small/Mid C&I(Excludes Daily Metered)

# of customers 55,187 9,992

% of customers/class 9.1% 23.0%

# of suppliers/class 8 13

Electric Choice Residential Small/Mid C&I (POLR Type I & II)

# of customers 31,997 30,338

% of customers/class 2.9% 25.1%

# of suppliers/class 13 24

BGE®

Rulemaking 17 & 35

All of COMAR 20.53 (RM17) has been adopted as final by the PSC and has been published in the Maryland Register. BGE filed its Compliance Plan on May 21, 2009. COMAR 20.59 (RM35) has been adopted as final by the PSC, but has not yet been published in the Maryland Register.These regulations are seeking to create an attractive competitive retail market and remove entry barriers. Enhancements include: Bill View Access – proposed implementation August 1, 2009 Uniform Gas Data Exchange Transactions – implementation team in progress Make Budget Billing Available to Suppliers – currently available, minor

revisions underway to enhance bill presentation for gas suppliers Supplier Default Billing – currently available manually – hopefully NEVER

needed Purchase of Supplier Receivables – proposed implementation March 1, 2010 Pre-Enrollment Information – electric modifications implemented in December

2008; gas implementation team in progress Number of Days to Process Enrollments/Drops – reduced to 12 days

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BGE®

BGE Supports Customer Choice“What have we done for you lately?”

Customer Lists• On May 1st BGE requested Commission approval to distribute customer

lists to suppliers• Gas and Electric “Mass Market” customers• Customers’ ability to opt-out• No cost to suppliers• BGE awaiting approval

Call Center Communication • Customers are informed that they have a choice and are offered additional

information on bge.com or by mail when they call about• High bills, high prices, new service, customer move

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BGE®

BGE Supports Customer Choice“What have we done for you lately?”

Updated Website• Can navigate through www.bge.com• Can use direct link www.bge.com/energychoice• Information includes Supplier Lists; Price to Compare; Choice FAQs,

Energy Choice Brochures, Supply vs. Delivery Diagram, etc.Customer Communication

• BGE Connections (July and November 2009)• Radio Advertising (June through November 2009)• Print Advertising (June through November 2009)• TV Advertising (September through November 2009)

Employee Communication• Utilize internal communication tools to provide BGE employees with choice

communication such as corporate e:mail and BGE’s intranet (June 2009)

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BGE®

BGE Supports Customer ChoiceCommunication Plan

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Develop and produce print and radio Develop and produce TV

Prepare BGE Connections

Prepare employee outreach

May June July Aug Sept Oct Nov Dec

Radio

Update Choice brochure Print

Update bge.comBGEConnections

BGEConnections

Television

Employee Outreach

BGE®

BGE Supports Customer ChoiceCustomer Communication – bge.com Home Page

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BGE®

BGE Supports Customer ChoiceCustomer Communication – Print Ads

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