Download - We Love Change? Change is Scary!
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We Love Change? Change Is
Scary!
Johanna Kollmann@johannakoll
IA Summit 2011, Denver, CO
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Satir Change ModelTime
Status Quo
New Status Quo
Productivity
Foreign Element
Transforming Idea
Practice & Integration
Chaos
Adapted from http://www.satirworkshops.com/workshops/balancing-act/satir-change-model/
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Marketing & PR
Redesign
Community Management
Change management
Psychology
Philosophy
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So, books for managers.
What do they say about change?
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Decision/vision
Build up
Manifestation
Follow up
A (very) simple change process
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Satir Change ModelTime
Status Quo
New Status Quo
Productivity
Foreign Element
Transforming Idea
Practice & Integration
Chaos
Adapted from http://www.satirworkshops.com/workshops/balancing-act/satir-change-model/
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Decision/vision
Build up
Manifestation
Follow up
A (very) simple change process
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Decision/vision
Build up
Manifestation
Follow up
A (very) simple change process
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http://meetupblog.meetup.com/2009/08/new-feature-members-can-post-ideas-for-meetups-and-vote-on-them.html
Blog announcement, 05.08.2009
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Decision/vision
Build up
Manifestation
Follow up
A (very) simple change process
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If you want to make enemies, try to change something. ~Woodrow Wilson
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TOOLS
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UX Tracer Bullet (Anders Ramsay)
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Satir Change ModelTime
Status Quo
New Status Quo
Productivity
Foreign Element
Transforming Idea
Practice & Integration
Chaos
Adapted from http://www.satirworkshops.com/workshops/balancing-act/satir-change-model/
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Decision/vision
Build up
Manifestation
Follow up
A (very) simple change process
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Exemplary Experience Architecture
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confidential, hence no detailed descriptions
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Exemplary Value Map
confidential, hence blurry
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Take-aways
It’s true, we don’t like change on first encounter.
Change management is about communication. How
are you/your client communicating change?
Befriend your communication allies. Collaborate!
Design for success. Let people achieve their core
goals with the new design to move them from chaos
to practice and integration.
A believable vision talks about customers, and
business.
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Things alter for the worse spontaneously, if they be not altered for the better designedly. ~Francis Bacon
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If you want to truly understand something, try to change it. ~Kurt Lewin
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Sweden on H-Day: http://en.wikipedia.org/wiki/File:Kungsgatan_1967.jpgBook by Andrea K.: http://www.flickr.com/photos/andrea_k/339229476Tracer bullet by David Weber: http://www.flickr.com/photos/david_weber/756985210/Communication drain by Rupert Ganzer: http://www.flickr.com/photos/loop_oh/3294984769/Bike tools by Bre Pettis: http://www.flickr.com/photos/bre/552152780/
Image credits
Amanda Wright and Anders RamsayRichard Wand and the EMC Consulting teamFriends and colleagues who listened to my dry-runs and provided feedback
Thank you
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Johanna Kollmann - @johannakoll
User Experience @ EMC Consulting
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My personal wish is that change management ceases to exist.
That we commit to evolving our businesses, organisations and departments, improving and developing them as business as usual.
~Keely Nugent, author of 'Change, bring it on’