Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 1
February 2011
OpenScape UC Server Xpress
Streamlined UC and Voice Solution
February 2011
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.eu
Xpress Xpress
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 2
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
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February 2011
Agenda
Trends
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Our differentiation
Summary
Our offering
Customer examples
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Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 4
February 2011
Today’s Communications ChallengesImpacting Mid-Market Organizations
Time to market inhibited by fragmented communications
Accelerate responsiveness and improve customer satisfaction
Travel and 3rd party conferencing costs escalating
Rising real estate and energy costs
Lack of remote worker reduces workforce productivity
Solutions that are difficult and expensive to deploy and maintain
Difficult team linkages to virtual, decentralized locations
Effectively enabling home-based employees
GainCompetitive Advantage
Reduce Costs
ImproveOperational Efficiency
EnhanceProductivity and
Collaboration
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 5
February 2011
Enterprises Are Investing in Unified Communications Solutions
UC Market Perspective Analyst View on UC Benefits
Making it easy for employees to find the people and information they need when they need it.
Reducing human latency and the time it takes for employees to get things done.
Supporting a range of communication and collaboration capabilities on a single, familiar client.
Easy-to-use Web conferencing to enable real-time collaboration.
Reduced travel and commuting time, letting employees spend more time on actual work.
Source: SEN Market Research Compendium, Multiple Industry Sources
billions $ US
2009 ~ 2013+74% CAGR
2010 licensed research
5.3 6.1 7.1 8.2 9.2
2009 2010 2011 2012 2013
Unified Communications
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 6
February 2011
OpenScape UC Server Xpress Meets Executive-Level Priorities
C-level executives rate IP communications as very or somewhat important: audio conferencing (93%), web collaboration (85%) and VoIP (84%) ranking highest
C-level executives say advanced communications reduce costs, with web collaboration ranking the highest (83%), followed by audio conferencing (76%) and VoIP (74%)
When it comes to making employees more productive, 80% of C-level executives say audio conferencing is most important, followed by web collaboration (79%), video conferencing (71%), VoIP (69%) and IM (69%)
New Frost and Sullivan Research:
2010 licensed research
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 7
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
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2
3
4
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Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 8
February 2011
The Challenge to Transform Communications
Time to market inhibited by fragmented solutions
Still not Unified Communications after installation
It takes weeks to install a new communications system
I need a Project Manager just to keep things straight
Adding the essential applications proved costly
Project overruns from unforeseen integration issues
Difficult to keep all the different applications working together
Users are confused when apps don’t work as expected
FragmentedSolutions
Lengthy Deployments
CostlyProjects
IncreasedComplexity
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 9
February 2011
Mon 1 HourTues 2 HoursWed 4.5 HoursThurs 1.5 HoursFri 4 Hours
What Is Paying A 3rd Party Audio ConferencingProvider Costing Your Enterprise?
Back of the Napkin Cost Calculation
My Voice Conference Hours
Typical conference cost per minute = .0275
Average / person / day usage = 2.5 hours
# of employees = 500
Cost / year (245 days) = $84,218
This is one example. What is your cost?
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 10
February 2011
What is fragmented communications costing you?
Source: Measuring the Pain: What is Fragmented Communication Costing Your Enterprise? Insignia Research 2010
Software-based Voice and UC Solutions Drive Cost Savings, Operational Efficiencies, Productivity and Collaboration and Competitive Advantage
Save over $1,000 monthly per employee due to fragmented communications
Reduce travel costs by at least 50% while improving team collaboration
Reduce annual travel and mobile communication costs by $2,600 per person
Increase team and process productivity by eliminating at least 5 hours of cumulative latency per person per week
Cost savings with unified communications
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 11
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
1
2
3
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Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 12
February 2011
OpenScape UC Server XpressMeeting Today’s Communication Challenges
OpenScape VoiceIndustry proven data center voice solution with lowest TCO
OpenScape Conferencing Synchronizing people and information to accelerate business
OpenScape Unified MessagingSaves time, increases convenience, enhances productivity
OpenScape Contact CenterProfessional Contact Center that maximizes first customer contact resolution
Streamlined DeploymentAn advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain
Reduce Costs
EnhanceProductivity, Collaboration
Speed andOperational Efficiency
GainCompetitive Advantage
Putting the Right Solution Together
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 13
February 2011
OpenScape UC Server XpressSolution Overview
Streamlined solution putting UC and Voice into the hands of mid-sized companies Eliminates the high costs and risks of integrating Voice and UC capabilities Pre-configuration on industry standard server allows installation in hours not weeks
OpenScape UC Server Xpress
OpenScape Voice Software-based Voice on Linux Server Native SIP Support (users / trunks) Enables Remote / Tele Worker
OpenScape Conferencing Advanced Audio Conferencing Scheduling, Floor-Controls
OpenScape Unified Messaging Voice Mail, Fax, Auto Attendant Web Portal Conferencing / Self Administration
OpenScape Contact Center Routing, reporting, productivity tools Agent and Supervisor Clients
Auto phone configuration
Common management portal
Pre-configuration (dial plan, routing, subscribers)
Media server
Xpress Xpress
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 14
February 2011
OpenScape UC Server XpressTypical Deployment Scenario
OpenScape Personal Edition
SBC
LAN (IP / SIP)
Main Office
OpenStage Phones
Xpress Xpress
Choice of Network Interface (SIP Trunking or PRI)
SIP Trunking Certified with Major Carriers
OpenScape Branch offices (optional deployment) 50i, 250
Optional Support for legacy analog devices (modem, fax)
OpenScape Personal Edition supporting P2P Video (optional)
RG8700
PRI PSTN
SIP Trunking
OpenScape Branch 50i
SIP Service Provider
Branch Office
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 15
February 2011
Scaled in increments of 50i, 250, 1000 subscribers
Ensures Business Continuity in case of WAN or Link Failure Local Resources (Media Server) Rich Feature Set in survivability
Mode
Local Conferencing reduces WAN / SIP Trunk load
Integrated with OpenScape UC Server Xpress Common Management Portal
50i includes TDM Gateway and Analog Adaptor for legacy devices (FAX, Modem, etc.)
OpenScape UC Server XpressOptional Survivable Branch Office Solutions
OpenScape BranchCapabilities and Features
Analog Adapter
GatewaySBC
Media Server
Firewall
Survivability SIP proxy
50i
50i, 250, 1000
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 16
February 2011
OpenScape UC Server XpressUnified Communication Desktop
Intuitive Call -Control/-Management/-Screening Click-to-call via contact list & Groupware Caller Identification Contact Management Call Journal Rule-based call control (follow-me forwarding) Groupware and Directory Access
Improve personal productivity Increase convenience Provide seamless access for remote workers
50 Conference Ports Ad-Hoc / Scheduled Floor Controls
mute self, mute conference, lock conference, drop user
Benefits
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 17
February 2011
OpenScape UC Server XpressUnified Messaging
Office PC Office Phone Internet Browser
Saves time Increases convenience Enhances productivity
Benefits View all messages in a single inbox
Mobile Device
Voice Mail Fax Mail Email SMS
Access inbox from anywhere
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 18
February 2011
OpenScape UC Server XpressAudio Conferencing
Ad-Hoc Conferencing Meet-me Conferencing Scheduled Conferences Floor Controls
mute self, mute conference, lock conference, drop user
Enhance workgroup collaboration and productivity
Accelerate decision making and access to knowledge pool
Speed up customer and market responsiveness
Benefits
Audio Conferencing
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 19
February 2011
OpenScape UC Server XpressOpenScape Contact Center
Groups-based Routing
Agent Desktops
Full feature set including CTI controls, Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log
Manager Desktops used for administration/configuration and reporting
Includes full access to Real-Time, Cumulative Reports
Historical reports
Activity logs
Up to 20 agents
Professional Contact Center for the mid-sized enterprise
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 20
February 2011
OpenScape Contact CenterReporting Capabilities
A consolidated intuitive user interface
Unified, visual management tools
Best-of-breed, workflow-style
routing designer
Flexible, visual reporting
Intuitive, easy-to-use interface
Maximize Agent Productivity
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 21
February 2011
OpenScape UC Server XpressDevice Options
OpenScape Personal Edition
OpenStage 80
OpenStage 40
OpenStage 15
OpenStage 20
OpenStage 60
OpenStage phones Built on Open Standards
(SIP, SNMP, XML) Customizable for various workplace
environments, e.g. desk sharing, teams or call center staff
Application Framework that allows extensibility and customer application development
OpenScape Personal Edition Soft client for basic UC and call
management on a PC Take your phone number with you Video Call Management Contact Lists, Corporate Directory Ideal solution for Mobile Workers
Intuitive phones and clients maximize user productivity
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 22
February 2011
Software Assurance and Upgrade Options
OpenScape Software Assurance
Major, minor upgrades, Patches keeps software up to date
Savings of up to 30% over 3 years versus CAPEX investment in upgrades
Streamline budgeting and improve cash-flow
Upgradable Solution
Cost-effective enhancement via software options
Upgradeable with additional applications and branch solutions
Reconfigurable to scale to 100,000 users
Add additional applications like web collaboration, multi-party video conferencing, advanced audio conferencing, contact center as needed
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 23
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
1
2
3
4
5
6
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 24
February 2011
OpenScape UC Server Xpress Differentiation
Fast, Easy, Affordable, Open
Hours to install instead of days – the quickest path to transforming your business – Quick Installation
Low TCO
Unlike other Voice and UC Solutions OpenScape UC Server Xpress eliminate the risk of integrating several different components – Reduced TCO
Best value solution for mid-market enterprise for Voice, Unified Communications and in-house conferencing – Truly Unified Solution
Built on open standards with Open Communications in mind – Less Complexity
Unified Solution
Simplicity of Use
Fast Install
Xpress Xpress
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 25
February 2011
The Potential of Unified Communications
Reduce voice communication TCO up to 25%*
Cost savings with voice conferencing 30% to 70%*
Productivity increase of mobile and remote workers 10% to 30%*
Integrated workplace (VM/UM) 5% to 20%**
Data Center deployment lowers energy use and footprint by up to 90% vs. traditional PBXs, also lowering costs
*Sources: Average estimate derived from Forrester Consulting Study / **Source: Calculations Based On Estimated Business Activity and Market Information
EnhanceProductivity, Collaboration
GainCompetitive Advantage
ReduceCosts
Speed andOperational Efficiency
Measurable Business Value
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 26
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
1
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Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 27
February 2011
North American Mid-market Health Care ProviderMoving to OpenScape Voice and UC
PSTNPBX
PBX
PBX
PBX PBX OpenScape Voice + UC
BranchLocations
IP / PSTNNetwork
Lowered TCO by consolidation of 5 legacy switches representing a 30-35% cost savings
On-going cost advantage with IP Trunking Services Increased productivity with the introduction of Unified Communication
services and OpenStage Phones Increased patient satisfaction with modernized patient services
Moving to OpenScape Voice and UC improves business
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 28
February 2011
Mid-market customers OpenScape Voice and UCin more than 19 Countries
OpenScape UC Server Xpress makes it easy to join the Voice & UC trend
Government
Retail
IndustrialEducation & Services
Banking & Finance
Health Care
Univ of Belgrade
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 29
February 2011
Agenda
Trends
Customer goals
Our differentiation
Summary
Our offering
Customer examples
1
2
3
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Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 30
February 2011
Fast
Dramatically speeds up business community and collaboration workflows
Install and configure in hours
Intuitive User interfaces, award winning phones speeds up user learning curve
Easy
Simple and intuitive user interface
Simple client installation with no configuration
Easy one-step scheduling a voice conference
Affordable
Voice and Unified Communications in one solution
Less time to install, easier to maintain
Lowers costs and improves efficiency
Open
Re-configurable up to 100,000 users, supporting all major applications
Supports industry standards e.g. SIP, OpenSOA, Web Services
Solution deploys on an industry standard servers
Summary
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 31
February 2011
OpenScape UC Server Xpress
Putting the right solution together
OpenScape VoiceIndustry proven data center voice solution with lowest TCO
OpenScape Conferencing Synchronizing people and information to accelerate business
OpenScape Unified MessagingSaves time, increases convenience, enhances productivity
OpenScape Contact CenterProfessional Contact Center that maximizes first customer contact resolution
Streamlined DeploymentAn advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain
An investment that pays off!
Xpress Xpress
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 32
February 2011
OpenScape UC Server XpressNetwork Deployment option - SIP Trunking
OpenScape Personal Edition
LAN (IP / SIP)
OpenScape Branch 50i
Main Office Branch Office
ROI within months by SIP Trunking instead of costly PSTN PRI Trunks
Buy incremental capacity based on actual usage models instead of fixed PRI scheme
SIP Trunking
OpenStage Phones
Xpress Xpress
SBC
SIP Service Provider
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 33
February 2011
SIP TrunkingOnly Buy the Needed Trunking Capacity
T1/PRI Network
PSTN
PRI
SIP Trunking
IP / PSTNNetwork
SIP Trunk
Waste
Needed
T-1 / PRI1 2 3 4 5 6 7 8
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 34
February 2011
OpenScape UC Server XpressNetwork Deployment options - TDM Trunking
OpenScape Personal Edition
RG8702 /8
LAN (IP / SIP)
OpenScape Branch 50i
Main Office Branch Office
Branch Office allows for incremental, manageable growth, a TCO Advantage
Branch Office Survivability, Feature Rich
TDM Trunking
OpenStage Phones
Xpress Xpress PRIs(2/8)
8 FXO /4BRI TDM / PSTN
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 35
February 2011
OpenScape UC Server Xpress FeaturesPre-Configured Features and Capabilities
All Applications pre-installed and pre-configured
OpenScape Voice, OpenScape Contact Center, OpenScape Xpressions (Conference / UM)
OpenScape Deployment Server Subscriber, Call Center Agents, and
Device configuration & Templates Media Server Languages (German / English) Call Detail Records (Stored up to 30 days) OpenScape Common Management Portal
System, Subscriber Administration Back-up and Restores (pre-configured
schedules)
System / Architecture
350 Dynamic User Licenses (SIP) 350 Unified Messaging Licenses All OpenScape Voice Enterprise
Features Hunt Groups 50 CTI Web Clients
Conferencing Controls, C2C, Call Features (Hold, etc.)
Contact List Journal Voicemail Visualization and
retrieval/playback
Users
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 36
February 2011
OpenScape UC Server Xpress FeaturesPre-Configured Features and Capabilities
Advanced Voice Mail with Local Storage Mail Box per user Auto Attendant
Custom and Default Announcements Ready for MS Exchange Integration
Voice Mail
20 Contact Center Agents Incoming / Group Based Routing CTI controls, Team list/bar, Speed list/bar,
personal performance bar, broadcaster bar, screen pop, and activity log
2 Contact Center Supervisors Administration, Configuration Reporting (Real Time / Historical)
Contact Center
50 Conference Ports Ad-Hoc / Scheduled Floor Controls
mute self, mute conference, lock conference, drop user
Conferencing
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 37
February 2011
First Contact and Resolution:Critical for Customer Success
“… agents rely onassistance from others to resolve more than 25% of difficult, sensitive or urgent customer calls…”
Source: Siemens Communications / CRMxChange Survey
Customer Caller Supervisor
State:availabl
e
Manager / Knowledge
Worker
State:unavailable
States:availabletalkingworking
Subject Matter
Experts
Contact Center Agent
Teufel NET Engineering Group DVND Data & Voice Networkswww.teufelnet.euPage 38
February 2011
Thank you!
Teufel NET – VoIP & UC Solutions
References up to 20.000 VoIP User
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG