uc&c evolution: navigating user experience when traditional conferencing, voice, unified...

UC&C Evolution: Navigating User Experience when traditional conferencing,

voice, unified communications and collaboration collide

Suzanne Lipton

Level 3 Communications

Objectives for Our Time Today

• UC&C / Enterprise Communication trends

• Demands on IT from the Business

• Moving from “Silos” to Convergence

• Case Studies

• Take Aways

• Q&A, Open Forum, Comments

� Vision, Progression, Migration PathOverview:

Technology changes in the Unified

Communications and Collaboration

space mean IT organizations are facing

imminent decisions around voice, IM&P,

video, conferencing and other critical

applications all at once.

We will discuss these trends and share

how some enterprises are approaching

these changes.

We will also discuss implications on

both voice and collaboration for IT and

end users as you determine your own

approach.

Enterprise Communication Trends:All IP, Mobility, Collaboration, Cloud

BYODSmart Phone, Tablet, Soft Client

SmartAnywhere, Anytime, Immersive

Experience

Collaboration

UnificationAudio/Video /Data, Unified Scheduling, Unified

Conference M anagement

Convergence

TDM to IP Mobility

TCO

IP Telephony, SIP

IP

End User

Enablement

Demands on IT from the Business are

Shaping Collaboration

1. Simplify

2. Streamline

3. Provide satisfying interactive experience globally

4. Drop or preserve costs but deliver on evolving needs to end users

5. Deliver IM & P, with “show-ready” call control, web collaboration & video

6. Make video accessible = simple to set up + conduct from any device within & outside of your enterprise

7. Quality

8. Diversity

9. Scalability

10. Support

Lining up the Sides of the

Rubik’s Cube…

The Current UC&C Landscape is

fragmented for the EnterpriseThe enterprise communication environment is complex and made up of an ecosystem of software tools, disparate networks, and legacy equipment investments that don’t interoperate.

X

X

5pm

Internal

External

?

?

Consumer

Voice

Email

Video

IMWeb Conferencing

Audio

Conferencing

Case Studies

Prepared by Level 3 Communications

Financial Services Organization

� Profile:

• 10,000+ knowledge workers

• Skype for Business on-prem (IM & P only)

• Avaya standardization for TDM voice

• Audio / Web conferencing

• Video MCU - Cisco Tandberg

� Objectives:

• Give end users single solution capable of video, audio and web collaboration

• Enterprise-wide

• Next 3 years use

• Then re-visit Skype for Business; convert from TDM to SIP voice over time; maintain Avaya investment (for now)

� Solution:

• Cisco Spark Meet - WebEx, CMR Hybrid, CCA

Case study

Global IT & Business Process Automation Company

� Profile:

• 1500 knowledge workers

• Skype for Business on-prem

• Traditional voice not tied into Skype

• Stand-alone Audio / Web conferencing

� Objectives:

• More effectively use Skype for Business by adding audio conferencing capabilities

• Enterprise-wide

• Leverage cloud-based audio conferencing rather than building and scaling that aspect of their solution themselves

� Solution:

• Software license add on to Skype for cloud-based audio conferencing (service provider)

Case study

Audio Conferencing-Lync/Skype IntegrationUnify user experience & simplify user meeting decisions

� Integrate audio conferencing solution for your Lync / SfB deployment.

� Embedded within the Lync / SfB environment are PSTN dial-in options for on-demand access.

Benefits

Global PSTN dial-plan management:

Toll and toll-free access in 118 countries

Reduce total cost of ownership:

Requires only a single call path per conference

Increase conference capacity up to 500 participants: Uses

minimal dependency on Lync

Manage meetings within Lync:

Easy to use, single familiar interface

VoIP and traditional dial-in /dial-out:

Available to participants both internal and external

to your organization

Redundancy and disaster recovery:

Supplement Microsoft Lync and gain network diversity and

fail-over

Utilizes existing software and infrastructure:

Leverage existing investments as you prepare

for a UC&C migration

Microsoft and Lync are trademarks of Microsoft Corporation

Customer Network

Audio Conferencing

Insurance Company

� Profile:

• 5000 knowledge workers

• Skype for Business on-prem, Exchange in O365

• Migrating from TDM to SIP; sunsetting aging PBXs, various locations

• Stand-alone Audio / Web conferencing

� Objectives:

• Determine strategy for call control (E5 licenses; PBX refresh cycle)

• Maintain consistent end user experience enterprise-wide

� Solution:

• Hosted Skype for Business - 500 users of 5000; phasing user groups onto the

platform over time. (Common active directory; mobility of existing licenses)

• Software license add on to Skype for cloud-based audio conferencing by a

service provider

Case study

Skype for Business - Managed

� Microsoft Lync / SfB, managed by Level 3 leverages a holistic UC&C platform that integrates a network,

hosting, and communications architecture for voice, IM, presence, and conferencing applications.

Benefits

Dedicated instance of Skype:

Increased security for your data.

Reduce total cost of ownership:

Eliminate ownership of hardware to support your Lync / Skype

deployment.

Hosted in two data centers:

Geographic redundancy for enhanced BCDR.

E911 Service:

For SIP trunking deployments, E911 services, providing

accurate, emergency calling for your users.

Reduce Lync administration time:

Adds, changes, removal of Lync accounts.

Voice Complete SIP Trunking:

Enablement of Enterprise Voice to Office 365 clients.

Reduced latency

Microsoft and Skype, & Lync are trademarks of Microsoft Corporation

Microsoft Lync /Skype Managed

DedicatedHostingPlatform

ChicagoDenver

NYC SeattlePaired Pools

Voice connections

MPLS

IP Trunk Groups IP Trunk Groups

Takeaways

Prepared by Level 3 Communications

UC&C: Transformation Roadmap

Hosted UC&C w/ SIP & MPLS

UC&C shows great promise in transforming the ability of

a workforce to interact and be productive with time –

Anytime / Anywhere Access to IMP, hosted Voice,

Video, desktop through Cloud or

on premise integration globally

TDM Voice / Collaboration Capabilities that focus on solving

Conferencing, Voice using off-net or

TDM/PRI solutions – Difficult to maintain

& less competitive pricing

UC&C / SIP / MPLS Capabilities that move the burden of

maintaining the UC&C and legacy Voice

environment to the hosted/cloud location

and provider –

Advanced ApplicationsContinue to simply the premise by moving

applications to the Cloud –

CCA-SP

The future of real time communication

Phone centric paradigm to application/client centric

Run meetings from different types of endpoints ad hoc – PCs/webcam, smartphones, room-based video systems, etc.

Re-imagined user experience

Take aways:

� What strategy is right for your organization for the next 3 years?

� How is your collaboration strategy evolving?

� Are your voice, desktop, and any other teams jointly discussing this evolution?

Suzanne Lipton

Level 3 Communications / Director, UC&C Sales

[email protected]

973.937.0313 – Desk

917.838.2140 - Mobile

ADNET PartnersADNET proudly partners with leading technology and business solution providers to help our clients find the best possible fit for their needs. We encourage you to visit our partners' websites to learn more about their services.

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