cisco unified communications & collaboration …...all-in-one uc application presence & im...

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Abderrahim MAROUFI Consultant System Engineer

Cisco Unified Communications & Collaboration Mobile Visual Social Virtual


Voice/Data

2001


CONVERGENCE:

Voice/IP

2001

Unified Communications

2006


Post-PC World

2011


New Capabilities needed for Efficiency and Competitiveness

Mobile Secure access to information and people from any device, anywhere

Virtual Agility and scale on demand,

Rich media with VDI economics,

Social Expertise & Information location,

Proactive customer interaction

Visual High quality interaction from anywhere, realtime and offline


Mobile, Social, Visual, Virtual


Addressing Needs of Post-PC Workspace

Tablet iPad Cius Samsung

PC Win OS Mac OS

Phone iPhone Android

Blackberry Symbian

• Changes in device ownership

• More choice - When, where, how & what device


All-in-one UC Application

Presence & IM

Voice, Video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office


• See instantly who is available and how

• Instantly and efficiently interact

• Search for contacts using optimized predictive search

• Customisable rich presence status

• Start communication using text chat, voice and video

• Contact management using personal groups

• Chat and calling history

• Business to business and business to consumer federations


Enterprise Class Instant Messaging

* Feature not available in all clients

• Standard based XMPP protocol

• Encryption point to point and group chat

• Emoticons & rich text

• Screen capture for content sharing*

• Escalation to voice/video

• Federated chat to other organisations and services

• Chat history and logging

• Industry standard based voice and video for greater interoperability

• Leverage capabilities of Cisco Unified CM manager and network

• Soft phone and Desktop operating modes

• High quality audio

• High definition business video experience

• Visual Integration to voicemail with message transcription

Enterprise Class Voice, Video and Call Control



• Video desktop share providing cross

device interoperability

• WebEx Meeting Center integration


• See who is available directly in Microsoft Office suites*

• Easily start

Chat

Group Chat

• Easily escalate to

Voice

Video

Web Share


Instant Messaging

/ Group Chat Contact

Search

Rich

Presence

User Management

& Authentication

Cisco Jabber Client Services Framework

Enterprise

Call Control Business

Video

Remote Access

Web/Desktop

Collaboration

Visual

Voicemail

Conferencing

App Integration

(MS Office)


Search and dial bar

Tab Views

Contacts

History

Visual Voicemail

Custom Apps

Logged in User

Contact

Name, Presence

and photo

Manual Presence

Compact View

(Offline contacts

hidden)

Start voice/video

call

Call Forwarding

Calling Mode

(Soft / Desk phone)


• The search bar is multipurpose:

• Contact names are entered to perform a predictive search

• Numbers can entered to dial

• A classic dial pad is no longer used exposed. (DTMF tones / dialpad are supported in call )

Search for name or

dial number / URI


• Client provides search across multiple contact record sources.

• Client uses predictive search to refine resolution list as you type.

Search and

dial bar

Recent

Contacts

Returned

Directory

Contacts

Returned

Local Contacts

Returned

(Future release)

Jabber for windows provides IM/Chat using the XMPP standard.

Users can communicator using point to point or use group chat for discussions.

Screen Capture

File Transfer

Emoticons

Escalations

Formatting

Current

Chats

Screen

Capture


• Desk phone Control

• Cisco Jabber for windows controls your desk phone to make and receive call

• Soft phone

• Use a suitable audio device or headset to make calls directly from your computer


• Users can select mode of operation using the system tray icon.

• Drop down list will provide a list of hardware/software associated to user.

• Users can be configured to use just desk phone, just soft phone or both.

Desk phone

Control

Soft phone

Operation

* Call Forward not available in initial Beta release


• Visual voicemail provides access to Unity connection directly from voicemail tab.

• Message is played back within the client.

• Cisco Unity is not supported with Cisco Jabber


• Administrators can create additional HTML application tabs within the client.

• HTML tabs can exist on web server.

• Examples for tabs:

Company Helpdesk/Support info

Branch directory

Supplier search

Social Networking Tab

• Tabs support click to IM / Call, presence support being investigated


• Features:

“Always-on” seamless experience

Voice over WiFi softphone

Single number reach

Mid-call controls

Handoffs - Desk phone, Cellular

Voice messages

• Benefits:

Work anywhere

Cost Control– VoWiFi


• Stay connected on the go

Presence and IM

Auto Reconnect if connection lost

Presence status changes

• Take immediate action from your

contact list

Join an instant meeting

Click to call, click to email, click to SMS


• Adds Multitasking capabilities to Cisco Mobile 8.0

• Voice over Wireless LAN / Wi-Fi

• Voice over VPN (Cisco AnyConnect)

• Call preservation upon receipt of GSM

call

• Handoff to GSM / cellular network

• Mid-call features

• Bluetooth headset (limited support)

• Voice Dialing

• Business Visual Voicemail

• Business Directory Access


• Actions synchronized with your Cisco Unity Connection voicemail system

• Play secure messages

• Uses Wi-Fi / VPN – no voice call required


• Documents, applications, desktop sharing

• Multipoint, high-quality video

• On-Demand record, edit, and playback

• Chat, polls, notes, annotation tools

• Whiteboarding

• File transfer

• Integrated audio options with ActivePresence and Active Talker

• Integrated scheduling with Outlook, Lotus Notes

• Available in 13 languages


• Engaging video experience

High definition video with up to 720p resolution

Active speaker switching

Full-screen video mode with ActivePresence

Expanded Full-screen mode for highest screen resolution

Active speaker window in app/desktop sharing mode

Available on the Apple iPad

• Convenient and user-friendly

Fast and easy setup

Automatic configuration

Simple controls

High capacity

Display flexibility

Customer Business Value


• Mobile video conferencing

All the benefits of WebEx high-quality video extended to the Apple iPad

ActivePresence

Multipoint video in video carousel or pinch out to full screen

• Introducing host capabilities

Schedule, start, cancel a meeting and invite attendees

Pass presenter control

• Attendee capabilities

Join WebEx meetings and view shared content with annotations

View attendee list

Chat with meeting participants


• Attend WebEx meetings (CY 1H 2011)

Join meetings from email or calendar invite

View shared content

Chat

• Host WebEx meetings (CY 1H 2011)

Schedule, start, cancel a meeting

Invite attendees

Pass presenter control

• Deep integration with Cius

Escalate to a WebEx meeting from calls, calendar, contacts and IM

• Mobile video conferencing (CY 2H 2011)


• On device app for Android, iPhone, iPad and BlackBerry

• Mobile browser access for Symbian, Windows Mobile

• Preinstalled on Samsung Omnia 735

• Integrated audio and web conferencing on 3G or Wi-Fi

• Host, join, start, or schedule WebEx meetings to view shared content, view participant list, and chat

• On the iPhone, transfer meetings to a PC with Meeting Handoff


Business Process

Organizational / Social

/ Personal

Communication

Content / Documents

Open Standards &APIs to Integrate

with Business Systems

Built-In Integration with Communications Systems

Built-In Integration with Content / Document Management Systems

Out-of-Box Enterprise

Social Software for the Desktop &

Mobile Devices

Thank you.