RentPayment.com | Sales@RentPayment.com | (866) 289-5977 x7098

DOUGLAS ELLIMAN AVOIDS THE PAIN OF SCALING AN IN-HOUSE PAYMENTS SYSTEM BY

PARTNERING WITH RENTPAYMENT

Douglas Elliman Property Management, one of the

largest New York regional real estate companies,

processed payments using an in-house system and

updated resident bank account records manually. As

the company and number of residents continued to

grow, so did the risk and concern for securely storing

and maintaining the high volume of resident data.

Douglas Elliman Property Management realized they

needed a more robust payment processing solution

to resolve their concerns and support the increasing

number of residents.

RENTPAYMENT FEATURES

RESULTS

“ We did not have the I.T. or

personnel resources to grow the

e-payment business internally.

We set our eyes on RentPayment

because of their seamless inte-

gration and the flexibility it

provided. ”

20ACCOUNTING PERSONNEL HOURS SAVED WEEKLY WITH ONLINE PAYMENTS

$1B ELECTRONIC PAYMENTS PROCESSED SINCE 2012

500KCOMPLETED TRANSACTIONS SINCE 2012

SEAMLESS SOFTWARE INTEGRATIONS

PCI LEVEL 1 SECURITY

365 DAYS A YEAR, 7 DAY A WEEK SUPPORT

Harris BornsteinChief Financial Officer

Douglas Elliman Property Management

RentPayment.com | Sales@RentPayment.com | (866) 289-5977 x7098

ABOUT DOUGLAS ELLIMAN

Douglas Elliman Property Management faced

ongoing payment processing challenges

that took up valuable time and left their business

inefficient. Their in-house system was a manual

process for maintaining up-to-date customer

bank account data. An ACH file had to be created,

entered and sent to the bank for processing.

The team was spending too much time changing

resident bank account information and processing

payments. This resulted in a large amount of resident

inquiries to the operations team, and Douglas Elliman

Property Management decided it was time to make

the long term business decision to switch to a third-

party online payment processing solution that offered

scalability, security and integration.

GROWING PAYMENT VOLUME RESULTS IN NEED FOR PAYMENT PROCESSING SOLUTION

Established in 1911, Douglas Elliman Property

Management is the nation’s fourth largest real

estate company with over 50K units spread across 350

properties. Douglas Elliman Property Management is

passionate about delivering exceptional consumer

experiences by offering a complete suite of real

estate services to meet their residents’ every need.

“ It was time to make the

long term business decision to

switch to a third-party online

payment processing solution

that offered scalability, secu-

rity and integration. ”

PAYMENT PROCESSING REQUIREMENTS

MODERNIZE PAYMENTS Douglas Elliman Property Management wanted to stay relevant with the needs of their residents and replace outdated methods of payment, like paper checks.

RELIABLE TECHNICAL SUPPORT Douglas Elliman Property Management needed reliable support to ensure that the solution would work for their residents and their team.

ROBUST RESOURCES Douglas Elliman Property Management wanted to partner with a payment processing solution that offered resources that they couldn’t provide in-house.

RentPayment.com | Sales@RentPayment.com | (866) 289-5977 x7098

Douglas Elliman Property Management partnered

with RentPayment, the leading online payment

solution for their payment processing needs. The

partnership provides the ability to process one-time

and recurring payments, timely rent collections and

the ability to keep the high volume of customer bank

account data secure. Moreover, it allows for resident

information to be updated and changed with ease.

The management team and residents are able to

receive support when and how they need it. Harris

Bornstein describes RentPayment’s service as

“very responsive. You can contact their customer

team 7 days a week and our residents will talk

to a real, multifamily expert and not a machine.”

Accounting personnel saves 20 hours a week from the

reduction of paper checks and corporate oversight

and IT stress is dramatically reduced as RentPayment

assumes ownership of residents’ private information.

Since 2012, Douglas Elliman Property Management

has processed over $1B in electronic payments and

completed over 500K transactions.

MORE THAN JUST A PAYMENT SOLUTION

LEARN MORE ABOUT RENTPAYMENT

Harris BornsteinChief Financial Officer

Douglas Elliman Property Management

RentPayment.com Sales@RentPayment.com (866) 289-5977 x7098

“ RentPayment’s service is very responsive. You can contact

their customer team 7 days a week and our residents will talk to

a real, multifamily expert and not a machine. ”