dokk1 italian delegation 2016

Dokk1 - Urban Mediaspace Aarhus

1. The project

2. Society trends and libraries

3. User involvement

4. Digital development

5. A new culture?

Library and Citizens’ Services 18.000 m2

Rental spaces 11.000 m2

Covered outdoor area under building 10.500 m2

Areas for tecnical equipment and depots 4000 m2

Automatic P-facility for 1.000 cars

Arrival Center

+

Opening of river

Etablishing of harbour squares and spaces

Traffic regulation

Light rail tracé

Climate protection (flooding) of central city

The Project

The largest constructionproject in the history of

Aarhus municipality

Costs Mill. Euro

Economic Frame for the total projectUrban Mediaspace Aarhus 280

Financing Mill. Euro

Foundations Realdania og RealdaniaByg

100

Sale of old main library and capitalising of rental income

55

The Municipality 119

Salling Foundation + Maersk Foundation

6

I alt 280

Ecnomy

Rolf Hapel, Borgerservice og Biblioteker, Aarhus Kommune

3 times the size of the public area- now on two levels

Special place for kids and their families - 5 times the old childrens

Increaset level of technology- the building, the functions, the size

Learning activities and partnerships

Increased opening hours

Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

..but WHY?

Libraries of the industrial age

DemocracyFree and equal access toinformation

+ EducationSupport to the formal educationsystem

+ CultureAccess to cultural heritage andexperiences

= Success60 -70 % of population users


Urbanity..


Mobility..



DemocracyCo-creation and citizens involvement

New citizens

The “new elderly"

Demography


Demography

30 % feweryoung people..

..than when I was young!


The social excluded

Polarisation?

40 % of the labour force

has no vocational education

20 % of youth does not get

education beyond

secondary school

15 – 20 % of population

are illiterate = 1 mio people

Larger gap between

information strong and

information weak citizens?


0

200

400

600

800

1000

1200

1400

More than 60 % decrease in numberof service points in Denmark since

1980!

Fewer libraries..

.

Reinvent the librarynew ways of professionalism

new productsnew alliances

new ways of funding


Rolf Hapel Citizens' Services and Libraries Aarhus Denmark

A question for you..

To which problems in society is the library the answer?

A new library model for the knowledge society

Danish Digital Library

The ’Open Library’

Partnerships


The modern library

D. Skot-Hansen et. al.Royal School of Library and Information Science

Cognition/information

Engagement

Innovation Empower-ment

A British idea: The Mash-up library

LOCAL ARCHIVE

ARKIVArchive

YOUTH

MEETING

ROOMS

ANALOGUE MEDIA

SELF SERVICE

LEARNING CENTER

SMS BUSINESS

SERVICE

HOME-

WORK

HELP

COMMUNITY

CENTER

CAFÉ

STUDY SUPPORTJOB CORNER

LIBRARY SHOP

REFERENCE

CONSUMER INFO

NATURE GUIDEE

XH

IBIT

ION

S

FAMILIES

Partneractivities

Q AND A

HEALTH

COUNCELLING

LEISURE INFO

NEWS LOUNGE

QUIET AREA

TO

DD

LE

RS

/C

HIL

DR

EN

REA-DINGTRAI-NING


Citizens’ Services

Now all Danish public libraries offer some sort of Citizens Services

-Citizens cooperation

-User driven innovation

-Co-production

-Co-creation

Sherry Arnstein, 1969

Rolf Hapel Citizens' Services and Libraries Aarhus Denmark

..meetings..


..focus groups..


World Café 3-4 consecutive rounds of discussionA new question posed at each roundParticipants change – the host of the table stays an picks up the essence


Photo typing


Users and staff introduces ideas and projects and participants elaborate and develop those

ideas

Village Square


Lead Users

Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group


..participatory design..


..building the future library..


Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA

Vision

Space for human development and interaction ..

promoting experience, learning, innovation, perception,contemplation and inspiration..

through a flexible and programmable building..

with special focus on children and families

Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

Interaction

Distance

Short term Long termSponsorshipsShort duration

Donations, gifts

Volunteers as consultants

Advocacy campains

Co-productionR & D

Business development projects

Branding

SponsorshipsLong duration

Networks, clubs

Innovation in hybrid organisations

Dialogue on services

Partnership strategy


Therefore partnerships..

New resources and skills in the library

Knowledge and inspiration from others

Increased network

Increased diversity and quality inservice production

Enhanced communication andmarketing

Legitimization

New ambassadors


DESIGN THINKINGDesign thinking is about accelerating innovation to create better solutions to the challenges we meet!

Download: www.designthinkingforlibraries.com


Self service return

Increased diversity in collectionsat the branches

Less unproductive transportation

Saves time, costs and resources

Floating collections

Online reservation lists onSmart Phones

Predetermined collectionpaths on every branch

Work flow

870.000 items4.3 mill loan per year80.000 reservations at any given time 770.000 reservations per year

Main library + 18 branches

Maximum and minimum amount of material on the shelves

Maximum and minimum number copies to each title

Automatic refill from the Material hotel when shelves are low on materials

Automatic regulation of overflow

and shortage

Material scanned to position

100 % net. usage of shelves

Reservations on the fast track

Media hotel

Infrastrucure fordigital objects

+ Collaboration onpurchasing

+ Promotion andmediation

Danish Digital Library


All Danish municipalities has joined!

Idea

Liberate data and information

Create relations between data

Make the users knowledge visible and useful

Place information in a meaningfulcontext for the users

..by using open source software and forming communities for development


Concept

The well(data repository)

O

Sources Application layer

O

m

Presentation

User transactions

Harvestingand

indexing


SharedLibrary

automa-tion

system

Editing the screens

HackerspacesMakerspacesFablabs

Share premises, tools, knowledge

Create projects, ideas, network

.. performances..



.. gaming..

..hacker labs..


..peoples lab..


..idea pitching..

Open Data hackathon

50 young developers

A weekend at the library

Experts as mentors and evaluators

Prizes for the winners

Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

Rolf Hapel Citizens’ Services and Libraries City of Aarhus

From Information searchableanywhere

To What is only possible to experience in the library

Space for media The space as a media

On-line On-site

Information Meaning and significance

Facts Reliability

Encounter with information Encounter with people

Well informed Eksperimental

Visitor Resource

Neutrality Sensuous

Serious Playful

Programme Events

The library as a space

Ivar Moltke, Create

LESSONS LEARNEDMake partnerships

Co-create and co-produce

Integrate user generated knowledge in services

Liberate the library from analog media - gradually!!!

Think ’relations’ rather than ’transactions’

Build value chains, formats and ”universes” in service production

Make space for transformations in the library: Prototyping, fablabs, hackerspaces,

urban offices, demo-teques

Be where the users are


1,3 mill. visitors - 3600 per day all week

10 % are users of Citizens’ Services

900 school class visit (10,000 kids)

255 kindergarden visits (2,500 kids)

180 guided visits from 35 countries

140 programmes every month

400 inquiries at Info desk per day

10,000 instagram pictures

Families with Children: Saturdays/Sundays

Day care mothers/Kindergardens: Weekdays

Students

First year

Architects Academy Childrens Culture House Chesshouse AarhusDanish Authors Association Farthers PlaygroundPeoples UniversityClassical Listerners Club Pokemon ClubPromenade OrchestraSave the Children YouthCauses that UniteSong PowerWrite Your Life Story Genealogical Association Students Council Juridical Aid Wild About Words (Literature)The Word School (Dyslectics)NOTA (Dyslectics)The primary schools (Earlyliteracy)Aarhus Movie Workshop etc…

100 partnerships

One week = 42 activities- mostly done in partnership!

The end